All CentralReach Reviews

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Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed February 2020

Central Reach as a Behavioral Therapist

This is very handy and convenient. I dont have to worry about much other than focusing on my client and running trials. It can take a while to get use to. There is a ticket section to get assistance from the IT team for Central Reach but it takes a while to get a response to your ticket. Most thing HR could help me with. It also took a lot longer to get the flow of the trials without paper. You can only see 2-3 trials on the screen at once, so there is a lot of scrolling if your client has many trials. During this time of trying to find the trial you are working on, your client has now eloped. It's a balancing act, but it should only take a few weeks to find your groove.

PROS

Auto charting No need to calculate Easy access from your phone or computer Auto time tracking Option to specify what method was used during that specific trial (ie. errorless correction) Live sessions can be viewed by multiple people at the same time whether in session with you or not.

CONS

Glitches a lot When using the app on the phone I would try to scroll through the screen info or stat sheet and instead of scrolling it would initiate a page reload. This would wipe out all notes I had entered on my end session form.

Ashley

Mental Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

I've been around the block!

CentralReach has opened up so many more avenues for our company to be able to expand and grow within the field of ABA treatment. They continue to offer more and more features and work to perfect those features. The support that comes with the system is exceptional as well! Whenever we have questions about whether we can do something or not, the answer is immediate.

PROS

When I first started using CentralReach I was in a Senior level position. I will be honest that I was intimidated by all of the features and functions within CentralReach but as I began learning more and practicing within the system, I caught on quickly and easily. I was most impressed by CentralReach Learn and all of the clinical features that were available to me. From data collection options for my clients to reviewing that data collected, CentralReach made the process quick and easy for me over the traditional paper and pencil methods I was used to.

CONS

Like every electronic data collection tool, there are going to be glitches in the system. When those glitches occur, they halt client sessions and sometimes client progress. Thankfully, CentralReach offers the option of printing paper data sheets in the event electronic data collection is not an immediate option (whatever the reason may be). There is also the CR Mobile application allowing for offline data collection in a pinch, which makes the pains that technology can hold at any given moment, much more bearable.

Grant

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed July 2022

Great for billing, terrible for accounting

Overall this software is a mess from an accounting perspective. Reporting is seldom consistent and it is incredibly difficult to tie out Central Reach to an accounting system like Quickbooks that it cannot integrate with directly. Central Reach is great for billing from what I understand but if you plan to implement this software please be prepared for your accounting team to face challenges with using it.

PROS

This software is great and flexible with client billing in my experience. There are many modules and options to customize the CRM aspects of Central Reach

CONS

Dealing with Central Reach as an accountant is an atrocious experience. Two people running the same revenue or AR reports can show different numbers, and the live accounting system means that running a report on 7/15 for data ranging from 1/1 through 6/30 for example would actually provide data through the exact time you are running it, meaning 7/15. If you want a report showing data only through a certain date you will need to run the report on that exact date but the issue for larger organizations means that RBTs and other employees will have unconverted appointments which throw off the reports.

Josiah

Individual & Family Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2019

Features and Functions

It is great to be able to connect and view other employee schedules, as well as client information that is pertinent to my job requirements. I love being able to schedule and adjust appointments for clients as well as being able to update programs and target goals for a client so that my team can know what we need to work on and focus on while they are with a client.

PROS

There are a lot of available features to Central Reach, some of which I have tried using and they are for the most part straightforward and easy to figure out. Within my company, we seem to use a smaller subset of the available features that Central Reach offers, though these are the bulk of what we need and utilize within the ABA services of the company, such as the sessions, data collection, program books, and graphs of the data collected during sessions.

CONS

There seem to be a number of functions that aren't accessible to everyone, which is fine as I may not need to utilize it for my own job. I would like to have the opportunity to play around with some of the functions for instance in the reporting tab to see some of the charts and graphs in there and to see how they could relate to my own job areas. I do realize though that this would be something my company may need to provide access to.

Abigail

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

The ideal solution for ABA providers

I’m constantly impressed with Central Reach’s comprehensiveness, incredible customer services, and constant development. We’ve been using them since they first arrived on the ABA business management scene and it’s been incredible to watch the thoughtfulness in which they’ve grown and developed into a system that can handle HR, Scheduling, Billing, Data Collection, Client management, File Management, and Analytics, and have ambitious plans to also tackle needs with curriculum and more. They really are the one stop shop for the core business needs of an ABA practice.

PROS

I love that Central Reach has an emphasis on ABA providers and is constantly updating and developing to find technology solutions to a whole wide range of challenges as they arise in our industry.

CONS

The product is extremely comprehensive, and with that comes complexities. We learn something new about it every week, and we’ve been using it for years.

Reason for choosing CentralReach

Far more comprehensive platform.

Reasons for switching to CentralReach

Wanted a more comprehensive platform to make remote clinics possible.

Ashley

Mental Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Central Reach Review

I am in the Human Resources department and use CR for onboarding employees and maintaining employee files. I also help connect employees and clients within the company and help assign service codes. It works well for everything I need to complete for my tasks.

PROS

It is very easy to use and great for ABA companies. We used it at my last employer and we use it at my current employer. I am still learning new functions within Central Reach. Maintaining employee documents is easy due to the document management report.

CONS

I wish there was an easier way to delete documents that are uploaded by accident and locked. Being HR, it can create issues when documents are locked and need to be renamed.

Reason for choosing CentralReach

This was implemented before I was hired with Delta. I am so glad because I already knew how to navigate CR from my previous employer.

Alissa

Mental Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Central reach for an ABA company

I love being able to have my schedule and sessions notes in one place. Our company is able to calculate hours worked through this site.

PROS

Have all staff and client schedules through computer. Session notes can be done through this software and sent to insurance companies. There are a lot of tutorials for this software.

CONS

They conduct a lot of maintenance and updates. Sometimes the site is down or not able to be accessed. When things are updated and changed, it takes a while for everyone to learn and get used to. Very confusing at first, but now that I am used to it, I love it.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

The best all-around software to manage an ABA practice

PROS

Functionality- all the features and items you need to manage an ABA practice, from scheduling to data collection, secure messaging, timesheets, billing, and authorizations are included in this software. Customer service is top-notch and the company is great about communicating updates and changes.

CONS

The platform is not inherently user-friendly. While it becomes second nature for users that are experienced with the platform, it can be overwhelming for new users or users who are not comfortable with technology.

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2020

Great for Tracking Client Progress

I have seen many improvements with the software as I have been using it. This has made it much more user friendly.

PROS

I like that once you are tracking client's goals it is easy to go in and track progress. This allows to quickly see where progress is being made or where goals need to be reviewed as no growth is being seen.

CONS

When adding data for long term clients you have many to scroll through to get to the one you needed to graph. This can make adding data take longer than you would like.

Anonymous

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Excellent, allows my practice management in mental health, and physical therapy and speech.

The benefits are multiple, CentralReach is the leading provider of records management software and electronic health practices for clinics focused on the analysis of applied behavior (ABA) and CentralReach, the leading provider of electronic health record and practice management software for clinics focused on applied behavior analysis (ABA) and speech therapy.

PROS

I like most is that this cloud-based system complies with the Health Insurance Portability and Accountability Act (HIPAA). Likewise, it is very favorable that CentralReach includes applications for billing, programming, image file systems, human resources and more. Its functionalities include a database of medicines, ICD-10 coding tools and reference letters. Also that the native application of CetralReach is available for iOS and Android platforms.

CONS

I like least is that some more professionals spend more time on administrative work than working with clients. I consider it a company in the process of maturation.

BENITA

Mental Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2019

OPINION ON CR

PROS

I've been working with CentralReach for the past 9 yrs it's the one thing I recommend to all new billing companies and providers looking for a billing plateform. It has everything I need to get my job done. The only thing I would seriously look at as how it's set up to generate secondary claims. This is the one big issue I have with CentralReach, and I have several clients that have a primary and secondary insurance and this part of CentralReach has made my life very difficult! Otherwise I love it! thank you!

CONS

generating secondary claims, this needs to be changed (remove the # of times a payment can be posted from the first) sometimes the claim can be denied for whatever reason but a $0 payment needs to be posted anyway.

Reason for choosing CentralReach

I was familiar w/it from previous company.

Reasons for switching to CentralReach

CentralReach is much easier to use and to train on.

Sage

Mental Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

FUNCTIONALITY

3

Reviewed November 2019

Gets Job Done but Could be More User Friendly

I use Central Reach every day as an RBT to gather data on my clients and help them reach their behavioral goals. I like the data-gathering interface because it allows me to quickly put in data so I can stay in the moment with my kiddo.

PROS

I like that is has everything I need for work all on one platform. I can see my notes, schedule, gather data, etc all on Central Reach. I like the data taking platform and its ease of use (I wish I could rearrange items on my end though). I also use the app for its offline data collection feature which is quite handy.

CONS

I do not like how many hoops I have to jump through to get to the feature I want. For example, finding my total authorized billable hours for the month is a several step process my company actually had to make a tutorial for us to be able to do it. I would also enjoy a "read all" feature for clinical notes/better way to organize them. The calendar could be improved as well, I like seeing the whole month but the size of appointments makes it unreadable.

Soquel

Medical Practice, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Great features and interface design!

I would recommend CentralReach because it has so many features; everything is in one place. Things are laid out nicely and it's easy to navigate.

PROS

I love this software! It has so many features/options! It is easy to navigate and has a great user interface. I like that you can search within each module and I love that the Help section's different guides are very comprehensive as well.

CONS

Not knowing what some features are. A little "?" icon you could click to get a short description of the feature would be nice. For example, what is the "meta data field" I can add on my profile? What is a "task" exactly? What does it mean to add a task to my task list? Also searching within a module needs improvement. More personalization features would be cool but aren't necessary.

Rebecca

Hospital & Health Care, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

AAI- ABA Therapy performance review

We have begun to organize and utilize aspects of Central Reach to promote centralized reports and management by accessing tutorials through the Education modules. We are becoming versed in the capabilities within Central Reach and learning simultaneously where we have short falls and how to overcome them.

PROS

Centralized approach to billing/practice management.

CONS

The inability to create simple reports from a financial accounting standpoint. It is clear Central Reach has "some" accounting aspects but proper accounting is best managed by using offline worksheets in conjunction with the reports available inside Central Reach.

Reasons for switching to CentralReach

To have a more centralized approach to practice management and billing.

Connie

Medical Practice, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Been using a little over a year and overall very happy with the product

Overall, we have been happy with the software and the support team.

PROS

As the billing director, I am impressed with the ease of billing, sending claims and follow-up.

CONS

The ability to print notes for audits. This seems like a very difficult and time consuming task compared to our old system.

Reasons for switching to CentralReach

We wanted a system that allowed our clinical team the ability to better track progress and make treatment planning easier.

Philip

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2023

Central Reach

We have been a Central Reach user for over 10 years. Best product for ABA practices.

PROS

Central Reach is the best software for ABA practices.

CONS

Down time and functionality busts when new releases occur.

Reason for choosing CentralReach

Ease of use.

Reasons for switching to CentralReach

Care Cloud was way too complex.

Isis

Mental Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

My Central Reach Experience

PROS

I like that I can filter services in all sorts of ways, this feature allows review for many different situations.

CONS

One feature that would save me a lot of time is being able to make changes in bulk. I am able post payments in bulk, but when I need to update a payer, I have to change each line individually which takes a lot of time.

Jennifer

Medical Practice, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2019

Highly functional practice management software

Great company putting their best effort into creating a super powerful software. Wonderful people, and software has all the functionality for most firms, just not for larger platform firms like us. But we're pretty nuanced. ;)

PROS

customization flexibility e-billing

CONS

no AR or "close", RedShift to all fields

Reason for choosing CentralReach

ability to customize labels and metadata fields, etc. Plus e-billing and e-receipt functions, reduced dual entry into QuickBooks for all invoices/claims.

Reasons for switching to CentralReach

I wasn't the decision maker on that change

Joshua

Health, Wellness and Fitness, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2023

Review

PROS

CR customer support is nice. [sensitive content hidden], our account manager is very helpful

CONS

Data disappears occasionally when staff are taking data. We have been unable to determine why. The iPads do not lose internet.

Tejal

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed October 2019

Brief Review of CR

PROS

Easy to use organized transferrable convenient

CONS

freezes sometimes takes a long time to load sometimes the pay on CR and ADP is different, CR is inaccurate writing notes in the Team Communication log via phone is hard because you cant write directly on it.

Cassandra

Mental Health Care, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2020

Central Reach

Overall it's good. It is easy to look through and looks good.

PROS

I like how you can set a task on claims and pick a time and date to remind you. I love how you can add comments to the tasks and task other people as well. I like how there is a dashboard to see a little of everything that you need to.

CONS

I do not like you do not see what the insurance paid verse patient unless opening lines and doing the math yourself on a group of claims. I do not like how the claims line look it gets very confusing and can get very frustrating.

Stacey

Mental Health Care, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed January 2022

Great graphing features

PROS

I enjoy the customability of the graphing features. Being able to add trend lines and add data manually after the day is helpful. It provides pracitiioners opportunities to enter and analyze data that is provided by non behavior service providers.

CONS

I would like to see features where programs and procedures could be selected from a library.

Laura

Mental Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed October 2019

Central Reach

Good, once able to figure out the systems. Great for data in central location.

PROS

Graphing of data. Notes and forms. Sessions

CONS

Glitches. Inability to pull large amounts of bulk data from files. Complicated to learn.

Rachel

Hospital & Health Care, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

Central Reach Review

I have a great overall experience with CentralReach. I have never experienced any technical issues during my 7 months of using it.

PROS

I like that CentralReach is easily accessible through computer, phone, and tablet. I appreciate that the screen is not distorted while using a phone. After learning how to use this product, it is easy to navigate through each tab.

CONS

Although CentralReach is a wonderful tool, it does take some time to learn each tabs' function. CentralReach also does consume a lot of your battery life.

Aiya

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Aiya Jubeh Review

Has been great and easy to use for the most part. The hardest things to find are usually documents uploaded by others.

PROS

Provides a great visual of schedules, payroll and other aspects in an organized manner.

CONS

Sometimes there can be too much on one page. Too many tabs can lead to confusion.

Showing 1 - 25 of 126 Reviews