After 12 years with our last software, we were unaware at how outdated our EHR system had become. Compulink converted a great deal of our data to allow us to access it without having to constantly return to our old system. Overall, the experience was better than we expected as change is always hard. The people at Compulink worked hard to make it as easy as possible for us.

Compulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.

As with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.

Our favorite part about using Compulink is the outstanding level of support from every level of the company. For every question you may have, there are Help resources, and for everything that isn't covered in the thorough documentation, knowledgeable and patient staff are a phone call away to address your issues.

The only issues coming to mind were around the trouble our practice had with hosting the Compulink server ourselves- since moving to their Cloud Hosted, AWS solution, we have had so few problems(that were addressed in such a timely fashion) that it is hardly worth mentioning!

As an owner, IT person, optician and front-desk user, I regret purchasing this software. I actually do have a background in Computer Science from Rutgers as well as Ophthalmics from RVCC. I catch on quicker than the average bear, but with each update, my hair turns grayer and grayer. I really, truly wanted this to work, but I believe that at some point I will have to get a different EHR system because it just doesn't work for me.

There isn't a lot that I like about this system. Generally, support is acceptable. When you need help you will get it at some point, although I've seen a decline in this lately. The implementation is their strongest aspect. We had a great trainer help us and make it as easy as the program allows. If the implementation experience was the rule, I feel that Compulink Eyecare Advantage would be more successful than it is. Submitting claims is pretty good.

It is pretty slow (I use an Intel i7 2.8Ghz with 6 gigs of ram - translation: not a wimpy computer). Compulink, I believe, has some real problems. Text boxes do not match up with database field sizes. An example, when saving information and then recalling it, data will be truncated/lost. Database field sizes are really small, too. The optical portion (which I use quite a bit) gives the impression that opticians were not consulted. I use version 10.6.1.13 and on my spectacle screen, the DBL (aka Distance-Between-Lenses) element for describing a frame is spelled out as "Double" which is incorrect (while this is small (ie. just text), I believe it is very telling). Managing inventory is extremely difficult even with spexdata UPC (The Frames Data Disc - used for frame inventory information). The receipts are some of the most confusing documents to patients. We are nickel-and-dimed on too many aspects of the software (Software + Customizable Version + EDI (which relates to insurance claims) + amount of claims (not unique to compulink to be fair) + software/hardware integrations (want your EHR to work with a piece of equipment? add a fee (optional)) + Sybase (now required with version 10) + license fees + quarterly support fees + Sybase quarterly support fees + framesdata subscription (optional - not thru Compulink) + cloud-based backup (optional)). Customizable versions (which I own) aren't really that customizable and updates usually undo some type of functionality or any customization created. Lastly, and unfortunately, the worst part, is the ledger. Oh boy! I feel like I'm doing double entry accounting, it is the most unintuitive aspect of the system. Staff look at it and want to run for the hills. While I understand how to manipulate the ledger and there are webinars for training staff, the learning curve is very steep. Lastly, I can't tell you how many times I have had to run "Diagnostics" whenever compulink would crash. As we have migrated to other EHR systems, we have found that Compulink doesn't store/loses entire charts of information. Not good..not good at all!

Has been very positive. We have utilized the software for a long time. Compulink has worked with us to streamline tabs and less customization. There are positives and negatives to having the ability to customize.

Love the fact that it's easy to use and that you can customize if need be. End user training is easy and the fact that Compulink offers quick classes that staff can watch is nice

Would love to see Compulink settle on one or two vendors that would handle a majority of the integrations. Example: Merging web registration, appt scheduling, patient portal somehow together.

The customer service is amazing. Support is either an email or phone call away when you need it. The implementation and training teams are second to none.

I love the fact with a little bit of help I can pretty much customize any part of the product to work with our organizational workflow.

Due to the number of customizations, it does not run as consistently as we would prefer.

It is nice how many reports can be run in Compulink - almost any list of data/information you'd want to compile, Compulink is able to. It is also such a major player in the industry that everything we've needed to have integrate with it, has been able to do so (Weave, contact lens company sales platforms, etc). Scanning in documents is easy once you have the right/compatible scanner- and they're easy to view and find from the patient's demographics page. Having our billing done through Compulink directly has been convenient.

There were a LOT of learning curves with this system - i.e. we had to purchase a very specific scanner that integrated properly, finding out that their Intake Form was not mobile compatible, how the patient's ledger populates, what data is able to transfer from one exam to the next (most items do, but not things like the patient's occupation, hobbies, PCP, etc.). As doctors- we didn't find the EHR/Exam forms to be very intuitive or as user friendly as we were hoping. Depending on what version you signed up with dictates how much you're able to edit exam form templates.

Overall I am fairly happy with the product. I have not loved any EHR for optometry, but Compulink is the one I have hated the least. I chose Compulink based on them being relatively well established, their customization ability, and the customer service is decent. I do wish some of the core coding could be customized.

Customization ability. Decent optical inventory/product ordering functionality. Responsive customer service. Ledger and billing is generally user friendly. EHR is fairly intuitive with tolerable amount of button clicking.

Patient scheduling functionality could significantly improve. Certain core coding is not able to be customized. Eyefinity interface was boasted during marketing but very disappointing in terms of actual usability.

Overall Compulink does the job for my line of business and I’m satisfied with the software.

Easy to use for billing, EHR and scheduling. I’ve used other EHR systems and softwares and Compulink is simple to use with many features. It’s can be customized to an extent for the cloud option.

The software goes through update so far once a year. Usually the updates in improvements are not as noticeable to me as the glitches that result from the updates. A little annoying.

So far, Compulink is streamlining our workflow and making it easier to see more patients. However, we do have some issues with people not filling out their Web Registration, which delays our workflow. Also, we have felt more confident with patient information being saved in the more reliable cloud versus hard drives and OneDrive.

I like the customer service. The appointment scheduling is very easy to use and efficient for us. The EHR is pretty easy to use, once we figured out why a couple of the issues were not working. The equipment implementation was a bumpy road, but after fixing a few things, it's working great now. Web Registration is working very well, too.

I do not think this product is as easy and user-friendly as it could be. I do not feel 100% confident being without my trainer and using all that the program has to offer in the most efficient way possible. The software is also not as appealing to the eye. Additionally, it is inconvenient that for the text messaging Practice Watch, we can only have so many characters before it gets cut off and leaves our patients asking more questions.

We have had a great experience with Compulink.

What I like most about this software was we have several different types of users that needed to use this software including Aesthetics, Optical, Contacts and an Optical Lab. We were able to customize this software to meet our needs which no other software we looked at could do.

I can't say the inventory portion is hard to use or is bad, but it be made to be a bit more user friendly to help save time.

It has been a wonderful 1st year and we are doing extremely well

The ability to customize for a mobile optometry company - The staff was able to think outside the normal practice setting and adjust the software to fit our mobile needs.

Insurance Set Up was difficult and our implementation person was not as responsive as I would have liked. Several glitches made things frustrating

Overall, we have been pleased with Compulink and the number of things it can do for our office from accounting to EHR to inventory. We have used it for over 10 years now and have been able to grow an adapt to changing times with it.

Compulink is a customizable solution which makes it fit your practice like you need it to. We have some specialty clinics we do with low vision so we were able to develop our own layouts for our low vision exams.

When you compare Compulink to other software solutions it is more expensive both in initial investment and then also in maintenance fees.

Very positive. On boarding team is excellent!

Connectivity is more reliable than the other 2 cloud bases EHRs and customer service is awesome!

Creating a diagnosis and plan and making additions and adjustments to those can be cumber.

Overall, experience is good.

The ease of navigation and training of the system.

We would like to build reports on the fly.