All Compulink Healthcare Solutions Reviews
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Candy
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Expectations More Than Met and More To Offer When I am Ready to Expand
The Compulink Help Line is Outstanding. I can easily explain my issue (or what I want to accomplish) and I am directed to the department appropriate person in a timely manner who can assist me quite efficiently and professionally.
PROSCompulink Software is all inclusive for my current needs - a combined PM and EHR. Also, I am not locked into one type of template. For example, most my patients have Retina issues, but if a patient also happens to have another issue, I can import a problem appropriate Tab and I don't need to have it unlocked for me by the company (or pay more). I could see where this would be advantageous for a multi-specialty practice (even though I am not one). There are also multiple other resources I can choose to incorporate and use that is available as options to add to the software's capabilities (e.g., RCM) as my practice grows. The really nice thing is that I can function efficiently now and utilize Compulink Software (in all my various roles) at a good price point and still anticipate how I can incorporate what Compulink has to offer as my practice grows.
CONSSetting up the Look Up Tables took me a long time but I was a new practice that did not have much (or any) of that information in a readily available database to put into the Look Up Tables or did not know how to organize particular information prior to being asked by Compulink to place such information into my Look Up Tables. On the plus side, needing to spend the time to build my Look Up Tables, helped me understand how the back end of the PM/EHR worked.
Reason for choosing Compulink Healthcare Solutions
Excellent price point based on my needs and what Compulink has to offer as well as provide options as I expand my practice.
Carrie
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Powerful Software for Mental Health Providers
Compulink Healthcare Solutions has been a tremendous asset to our business operations. Streamlined functionality includes verification of benefits, treatment planning, integrated billing and remittance posting, multiple locations, group scheduling option, client web registration, a clinician training portal, and so much more - too much to list. One look at the demo and you'll see the power in this software. I highly recommend Compulink Healthcare Solutions to anyone who needs a powerful and intuitive software option that is reasonably priced, always improving, and backed up by world-class support.
PROSWe started with Compulink Healthcare Solutions from the time we opened for business in January 2016 (no integration from another software), and spent a tremendous amount of time researching available options beforehand. None of the other software programs offered the features and power well suited for small and large companies. We wanted software that would be efficient and extensive, but also grow with the business. From 1 provider to many, the software has delivered in every area. Customer support is always wonderful and timely, and there are always ongoing improvements that make our job easier. Billing is a snap, reporting is thorough, and everyone at Compulink is open to hearing user feedback.
CONSThere is a bit of a learning curve, but there would be with any new software. Difficulties with updates sometimes come up, but they have been short-lived and customer service has been amazing.
Reason for choosing Compulink Healthcare Solutions
None of the other software programs were as extensive, flexible, or well priced while allowing for growth.
Michael
Mental Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2020
1 year in... honest review of Compulink
The biggest problem that compulink has is that lots of their software doesnt work. I mean, it does--- but it doesnt for a psych practice. The best example of this is that the insurance verification doesnt verify mental health codes--- in software titled PsychAdvantage. Its very clearly ophthalmic software that they barely put any effort into making work for psych. Their support is hit or miss- some of them are great- and some- like their business office manager- have ethics problems and border on straight up theivery. Their quickbooks integration flat out does not work-- their own people took 6 months and could not get it to work (their own software) and then did not want to refund us. Who does that? Many of their employees are unaware of the functions their software reportedly has-- and with good reason- the software doesnt really do that. Technically, it could (telemedicine is this way) but no one would ever use it. The other employees tend to be condescending, and mix in "hmm, I've never heard of the product doing that". They have zero accountability for their software not working, often act condescending, and always want you to "run diagnostics". When they dont want to handle their software not working, they refuse to talk to you. I've come to call this "classic compulink". Also, their ledger straight up cannot handle multiple locations. The software is pretty terrible at handling ERAs, if you're being paid electronically.
PROSnotes are easy to write. Most my documentation takes about 3 minutes per patient to write up. When features work, they sometimes work well (albeit often glitchy, often broken) Finished product (therapy note as a pdf) looks fantastic. Since we now get paid electronically, we get paid faster.
CONS-glitchy. Often produces ridiculous errors. Not at all intuitive. To learn how to use the software, you essentially have to get used to all their glitches, so you eventually learn how to avoid them. Dont waste time asking them to fix them, either. - "Running Diagnostics" is an impractical pain, and a fool's endeavor, as it is yet to actually do anything. I would be pleased if I never ever heard that again from someone at Compulink, ever again. I'll not hold my breath waiting for it to work. I would ballpark that we're currently at 0/50 in this endeavor. - Insurance verification in a program called Psych Advantage (which we could pretty easily argue should aptly be called Psych Dis-advantage), which actually does not verify the mental health benefits of the insurance is purely ridiculous. There's no way around that other than admitting that you made this program for medical practices and never bothered to actually tailor it to mental health, and that's clear. -The lack of knowledge and agreement about your own software that you own employees have is disconcerting. I called more than a handful of times about integrating quickbooks ( great example, because their own website says the product does this), yet many of the employees took this as brand new information or denying it outright. A similar thing occurred when their own employees were unaware there was a telehealth built in option.
Reason for choosing Compulink Healthcare Solutions
Cost. And that was foolish.
Susan
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Easy transition, Great training and customer service, Customizable Software to meet all our needs
After 12 years with our last software, we were unaware at how outdated our EHR system had become. Compulink converted a great deal of our data to allow us to access it without having to constantly return to our old system. Overall, the experience was better than we expected as change is always hard. The people at Compulink worked hard to make it as easy as possible for us.
PROSCompulink has been a great addition to our practice. The transition team was exceptional and the training incredible as they helped make the process as smooth as possible and continue to help us learn how to better utilize the software. There is so much flexibility with the software in the set-up to make the program work best for our office--picking the right EHR exam format for different types of office visits, the scheduling capabilities. In addition to one-on-one training, the training videos and the help section on the software make it easy to solve any issues that occur.
CONSAs with any transition, there are glitches but we fully expected these to happen and Compulink helped us fix these issues as quick as possible.
Reason for choosing Compulink Healthcare Solutions
We liked features of Compulink's software best, the price was competitive, and we felt comfortable with the people at Compulink.
Reasons for switching to Compulink Healthcare Solutions
No longer making updates to Practice Director.
Cheryl
Medical Practice, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Customized Design for Our Unique Practice
It has been a wonderful 1st year and we are doing extremely well
PROSThe ability to customize for a mobile optometry company - The staff was able to think outside the normal practice setting and adjust the software to fit our mobile needs.
CONSInsurance Set Up was difficult and our implementation person was not as responsive as I would have liked. Several glitches made things frustrating
Reason for choosing Compulink Healthcare Solutions
I had worked with it at another practice as a consultant and asked the [SENSITIVE CONTENT HIDDEN] to take a look because of the value.
Reasons for switching to Compulink Healthcare Solutions
Management Plus parent company was having trouble and there was a huge lack of support and the insurance processing was done in India and caused a huge issue.
Lisa
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2020
A Compulink user since 2013
Financial reports have good flexibility. We have one location but 3 businesses under one roof. We like to track many revenue streams and we are able to do this very well.
PROSThe support team is amazing!!!!!!!!! Physician schedules can be as intricate as you need. Images easily stored in the medical record. Financial reports have good flexibility.
CONSThe web registration is very unfriendly for patients and the practice alike. We are unable to access the information other than importing. Maintaining the tables is cumbersome, not friendly, would like to hide unnecessary stuff or remove. Would like to remove or hide schedule templates we no longer use, cannot because is tied to previous schedules. Would like to return to having schedules that are applied be able to replace what is there, very time consuming to have to delete one by one. Changes made to schedules do not show up unless you close the cloud and re-log in. sorting items in tables is difficult and must be exported , sorted in excel and then re-imported. Would like a patient portal with useful functionality, access to prescriptions, etc.
Reason for choosing Compulink Healthcare Solutions
Flexibility of software, intergrated EHR, PM and optical in one platform.
Reasons for switching to Compulink Healthcare Solutions
Integrated EHR and point of sale
Judy
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great Software for Optometry!
Overall Compulink does the job for my line of business and I’m satisfied with the software.
PROSEasy to use for billing, EHR and scheduling. I’ve used other EHR systems and softwares and Compulink is simple to use with many features. It’s can be customized to an extent for the cloud option.
CONSThe software goes through update so far once a year. Usually the updates in improvements are not as noticeable to me as the glitches that result from the updates. A little annoying.
Reason for choosing Compulink Healthcare Solutions
Price point and I had used the system before while working for another optometrist. I was familiar with the product but almost a decade prior.
Eileen
Hospital & Health Care, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Takes Some Getting Used To
So far, Compulink is streamlining our workflow and making it easier to see more patients. However, we do have some issues with people not filling out their Web Registration, which delays our workflow. Also, we have felt more confident with patient information being saved in the more reliable cloud versus hard drives and OneDrive.
PROSI like the customer service. The appointment scheduling is very easy to use and efficient for us. The EHR is pretty easy to use, once we figured out why a couple of the issues were not working. The equipment implementation was a bumpy road, but after fixing a few things, it's working great now. Web Registration is working very well, too.
CONSI do not think this product is as easy and user-friendly as it could be. I do not feel 100% confident being without my trainer and using all that the program has to offer in the most efficient way possible. The software is also not as appealing to the eye. Additionally, it is inconvenient that for the text messaging Practice Watch, we can only have so many characters before it gets cut off and leaves our patients asking more questions.
Reason for choosing Compulink Healthcare Solutions
We met [SENSITIVE CONTENT] at the FOA conference, and he gave us a great presentation of the system. We also took advantage of a few deals, too, that other companies were not offering.
Kathy
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
Compulink Review
It has been fine...customer service is good.
PROSI enjoy the ease of the EHR to billing system.
CONSThere are to many step," clicks" to get between each step
Reason for choosing Compulink Healthcare Solutions
Doctors Decision based on colleagues opinions
Reasons for switching to Compulink Healthcare Solutions
Combine EHR with Billing system instead of multiple systems
Linney
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Compulink is GREAT!
Compulink is always developing and improving the software. The staff is easy to work with and seem to understand our needs because many of them have been in private practice prior. This is a huge advantage for Compulink and the client.
CONSSometimes new features and updates do not work when first rolled out and it takes a while to work the bugs out.
Reason for choosing Compulink Healthcare Solutions
sales person was more knowledgeable and their price beat the competition
Reasons for switching to Compulink Healthcare Solutions
they did not provide everything we needed, ie: one software for clinic, optical, ASC and billing
Steven
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Finally found a cloud based system that works
Very positive. On boarding team is excellent!
PROSConnectivity is more reliable than the other 2 cloud bases EHRs and customer service is awesome!
CONSCreating a diagnosis and plan and making additions and adjustments to those can be cumber.
Reason for choosing Compulink Healthcare Solutions
Cost and reputation
Reasons for switching to Compulink Healthcare Solutions
Poor customer service and unreliable connectivity
Bryan
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Long time user of Compulink Eyecare Advantage.
This is where Compulink shines. The whole team does an excellent job of responding to our problems, inquiries and complete disasters in a timely fashion. With three different office locations and 40 workstations all running from our server, keeping up and running is critical as we are completely paperless. Recently we migrated to a new server and opened another location and had to convert 26,000 medical records from another venders software and I am happy to say that Compulink made it all happen as easy and smoothly as I could hope for. If there is any one reason to choose a software vender it has to be their support department.
PROSI love that the software developers are frequently upgrading and adding features to their software. Most of the software does not require a lot of training to use; I have to train my new Externs every 3 months to use the software and it only takes 2-3 days to get the hang of it. The "tab" system of organizing the chart seems to be the most elegant way of handling the large amount of data we enter for each patient. Editing and adding specific patient info is nicely done with the new hovering and selecting a desired function. Data integration with our instruments works flawlessly and speeds up our exam times.
CONSThere will always be some issues, but nothing major. I don't like the color scheme the developers decided to use, or I should say lack of color. I find data easier to find if in color coded boxes or better yet; let me choose to highlight something in color. It would be better if I could edit the data in the pop-up defaults and be able to re-order them as I see fit in an easier way; I never remember to leave the software to edit tables for use later. Looking up ICD-10 codes should be easier too, I frequently use a web search to find a code.
MARK
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Compulink fills the need of our practice
The trainers are awesome! The salesman is a blatant liar. Trust nothing his says.
PROSCompulink allowed us to proceed from paper to electronic records bringing us into the new century. Now that it has been accomplished, we probably should have made the conversion long ago. My favorite part of the software is the ability to track. There is no question that our revenues are increased because we are better organized.
CONSEven more than 6 months later, I still have not learned all there is to the software and have not had the time to customize to use it most efficiently. Seeing patients, running a practice and keeping up to date with charts means that I am working many more hours per week. I am getting faster at charting but I still work late most nights finishing my work. Overall, my biggest complaint with Compulink is that the salesperson lied to me repeatedly. I asked specific questions and was given answers that were 180 degrees different than than the truth. For example, I asked if my patients could schedule on-line through Compulink. The answer was absolutely. The real answer is that it is part of the plan for some time in the indefinite future. I made decisions based on the information that I received and likely would have gone a different direction, if I had known the truth.
Carrie
Mental Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
Consistently Great Experience with Compulink
Total practice management with reliability and ease of use
PROSThe functionality, flexibility, and extensive nature of the software is impressive to say the least. It is an affordable option that makes practice management and billing simple. There is a bit of a learning curve, but every person from sales to customer service has gone out of their way to help in all areas needed and to consistently respond to support requests. Training new people on the software has gone well. It is a powerful program that Compulink is consistently working to improve, listening to user feedback. I am relieved we went with Compulink, as we recently had Tsome rather extensive growth. the program has handled our growth without a hiccup and allowed things to continue running smooth. Perfect? No. Worth it? Definitely. Overall, they are highly recommended. There is not one area where Compulink promised and did not deliver. Their staff is professional, the tech support is knowledgeable, and everyone works hard to ensure our success. So thankful for Compulink!
CONSLearning curve is moderate to heavy depending on experience, but comparable to the powerful nature of the software. Having some minor issues with insurance information no importing from the web registration.
Mark
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Very Happy with Compulink
Overall I would give Compulink an A grade. We have had no issues with getting support on time and I hear from other doctors with different software that this has been a problem. Their updates are seamless, the software is intuitive and easy to learn. We have externs that rotate through our clinic every 3 months and they comment on how easy the software is easy and how they wish their schools used Compulink.
PROSThe ability to customize tabs, their web registration (patients complete online a form -before they come to office- with all their medical history, family history, medications they are taking along with allergies and medical insurance); once the patient arrives at the office, with just 3 clicks of the mouse, all this information is downloaded into their record (no paperwork to fill out at the office). The ability to interface all of our images from topography to ERG into the cloud EHR with ease. Also, once a diagnosis is made, an order set populates so that it is easy to add diagnostic test to complete the patient record.
CONSAs with any cloud based system, when the internet is down, so are we. The patients ledger could be organized better.
Alex
Medical Practice, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Complete Solution with User Suggested Changes
I want to work without as much stress as possible. The ability to communicate with instruments and the quick way of populating fields on subsequent visits when nothing has changed is great. The fact that it prompts you for missing info is helpful.
PROSThere is little it doesn't do. From patient registration, insurances, optical and communications, it's all there. There is so much there, that it can get confusing and unless you use it consistently you may spend time to relearn.
CONSI believe the way the referral and general communications are done could be improved. The faxing system could be better with a verification of success. There are too many templets and yet just simple letters are difficult. I'm only involved in exams and not optical or billing. I wish there was a really stripped down version that would be less expensive.
Reason for choosing Compulink Healthcare Solutions
I had used Maximeyes in my previous practice. We out grew that system and switched to Compulink. When I set up a new office, I didn't want to learn a new system. That would have been more stressful.
Mike
Medical Practice, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2016
Advanced, Comprehensive, and Highly-Customizable EHR/Practice Management Platform with Excellent Service and Support
Over the past 15 years I have been responsible for implementing or converting several practices' EMR/practice management systems and I can tell you that, by far, my experience with Compulink ranks them at the top level. Since migrating to Compulink Advantage four years ago, we have seen improvements in clinical capabilities, quality of patient care, and effectiveness in all areas of our practice. What's more, Compulink has been an excellent business partner. They listen to their customers to understand what improvements or changes we need. The software improves in reliability and new features with successive software updates. I have not had that experience with all medical software vendors in the past.
PROSFeature-Rich: It's hard for any software to be everything to everyone, but Compulink has proven to have what we need to run our practice. Highly Customizable: The software comes with common-use templates that allow you to be up and running quickly, but the real power of the software is in how easily customized it is to fit how your practice works; not the other way around. Many integrations with third-party software are available as well. World-Class Support: Dedicated and knowledgeable staff are there to guide you every step of the way when you get started. Their technical and customer support are very helpful and responsive to keep things running properly as well.
CONSSoftware Customizations: The ability to customize is one of the best features of Compulink, but that also requires that you have a well thought-out plan for how you will use your system. Update bugs: Like most software packages, you might experience some issues with the "latest and greatest" versions. Fortunately when this has happened to us, Compulink has been there to remedy the issues promptly and keep our practice running pretty smooth.
Karl
Medical Practice, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Great bang for your buck.
The implementation and training was tailored closely to my needs. I felt I received great personal attention from helpful trainers. Having an implementation coordinator is helpful to keep me on track during the entire process.
PROSThe most important aspect of any EHR when I was shopping was its affordability. Compulink was the lowest priced EHR that I could find with most of the features I needed. They also provided me with a no risk feature where I could get a full refund after 12 months of use if I felt that it didn't suit my needs. Also, no contract was required.
CONSI found the software to be very complicated to use with a steep learning curve. An extensive time commitment is needed to incorporate into practice. Luckily, due to COVID an "shelter in place" I was able to commit regulars blocks of time towards learning the software and setting it up. Unfortunately, I am not able to incorporate contact lens ordering straight from the EHR. Some vision plans are also not compatible with its ability to bill directly from within the software.
Reason for choosing Compulink Healthcare Solutions
It came down to price. I couldn't afford to risk a large investment not knowing how it would suit my practice. Compulink is hands down the most affordable EHR, in my opinion based on my research, for my needs.
josh
Medical Devices, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
A very good product
My overall experience with Compulink has been great. I chose them when i set up my business because of my experience with them from the practice i was in that was closing. I have been using Compulink for 15+ years and its been a really great system.
PROSThe software is very easy and intuitive to pick up and start using. The interface is clear and simple and allows you to work and get done what you need with no distractions.
CONSThe cost of the support contracts seems high. I don't have much need for support but when i have they are very helpful. I was told i could use the software and then pay for support as needed. We set it up but later got a call saying that it was not true and i would still need to pay monthly.
Reason for choosing Compulink Healthcare Solutions
I chose Compulink when i set up my business because of my experience with them from the practice i was in that was closing. I have been using compulink for 15+ years and its been a really great system.
Shelly
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed August 2020
Compulink EyeCare Advantage Review
We started using the EHR when it was federally mandated and have not looked back since. Overall, we are satisfied with Compulink Software.
PROSI have used Compulink for over 12 years. I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments.
CONSI feel the price I pay per month for software support is high. My team rarely calls for support so I don't feel like we receive our money's worth every month. Would like a feature to be able to double book on our schedule. Would be nice to have all the bug's worked out of new software updates prior to launching them. It seems like every time we get an update it messes up several things.
Reasons for switching to Compulink Healthcare Solutions
other software company was not meeting our demands for customization and software support.
Tommy
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Great product
very please with compulink
PROSThe ease of use and customization of this product is very nice and has made documentation very easy for all who use it and for new people learn.
CONSAll of the updates that happen and having to deal with any issues that pop up from the updates
Reason for choosing Compulink Healthcare Solutions
Yes
RICHARD
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
A Day in the Trenches
We were one of their first customers in the late 80's. Several times we have looked at and reviewed other industry software and keep coming back to Compulink as the best for our situation. As with any software company, you wish the programmers would spend a week in our practice watching us use their product to understand the pitfalls and redundancies they have created that annoy on a daily basis.
PROSScalable and customizable. We have multiple offices and have the ability to schedule patients from anywhere to anywhere. There is a robust inventory control section that we use a lot. It is designed specifically for our profession that has lots of uniques facets and needs.
CONSThe web registration feature is cumbersome and not patient friendly. We finally had to go to another solution.
Reason for choosing Compulink Healthcare Solutions
Scalability and customization
James
Hospital & Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Overall Very Strong Product
We can better track sales and production and save time with patient online registration to maximize the patient history. The data in and out of Compulink to our refracting system ELIMINATES transcription errors for spectacle prescriptions.
PROSThe EMR is easy to use and integrates well with our pre-testing equipment and automated refracting data. Even the standard, non-customized EMR templates work very will with creating "data norms" to make charting very efficient. I am very pleased with the very detailed online patient registration and health history. It saves a TON of time and allows us to show a very detailed patient history if a record were ever audited by insurance.
CONSThe minutiae of adding spectacle lens products is complicated.
Reasons for switching to Compulink Healthcare Solutions
OfficeMate was terrible.
Susan
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
Compulink Software Review
Software Support is amazing They are top notch and always provide a solution in a timely manner.
PROSI like that the software is customizable by the end user. I also like that optical inventory and Rx’s are in the same software and included on the patient ledger as most other systems do not have this functionality.
CONSUpdates that are released with errors. It is frustrating to upgrade to a new release and have to learn all the new features and then have to call support several times to report and fix errors. It is even more frustrating when there is no solution to an error and you have to wait for a fix and put up with the errors until the fix comes out. .
Reason for choosing Compulink Healthcare Solutions
Integrated optical and practice management.
Reasons for switching to Compulink Healthcare Solutions
Old Alcon system was no longer supported
Robb
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Current User
Been able to customize to our practice needs.
PROSSupport and the way reports are able to be produced. Keeps our practice on target.
CONSThe number of clicks to the software in going from application.
Reason for choosing Compulink Healthcare Solutions
Cost and customization
Reasons for switching to Compulink Healthcare Solutions
To have one vendor soul source