CounSol.com vs HENO

RATING:

4.8

(848)

CounSol.com has 848 reviews and a rating of 4.75 / 5 stars vs HENO which has 32 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (848)
4.3 (32)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
March 12, 2024
March 26, 2024
Pros/Cons
  • Pros

  • I really enjoy it's user friendliness. I love that it can be easily accessed on your phone for notes and any other documentation.
  • I didn't need a lot of integrations in order to run a multi-person practice. I like the colorful icons and plainspeak tabs.
  • Cons

  • No need for notes or documents, just make an appointment and send in the bill. The calendar is very clunky and hard to use.
  • They also do have a tendency to feel confused about the many features available to them and some need a walk through in the beginning.
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  • Pros

  • SENSITIVE CONTENT] was so amazing- she held my hand, educating me on every step of the process. She is so professional and has such an in-depth understanding about the billing ecosystem.
  • Ease of use - my staff have been able to learn Heno in the matter of minutes.
  • Cons

  • Once in a while, there was problems with where the cursor would go when you clicked on a certain spot. I don't know if that was due to the technology we were using or the site.
  • Training videos were a little difficult to follow and sometimes we would run into issues that didn't have a video.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos