DrChrono EHR Software

4.16 / 5 (387) FrontRunners®

Our advisors have recommended this product 295 times in the last 30 days

About DrChrono EHR


DrChrono’s iPad and iPhone compatible EHR and medical billing platform allows users to manage patient intake, clinical charting, billing, and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks, and a patient portal. The DrChrono App Directory also offers a multitude of apps and a medical API for healthcare app developers.  

The DrChrono EHR offers fully customizable forms or prebuilt forms. Any prescription, including Electronic Prescribing Controlled Substances, can be sent electronically on iPhone, iPad, or the Internet. Lab orders can be submitted electronically to over 40,000 labs around the United States; results can then be directly uploaded into the patient’s chart. Custom vitals give providers the ability to create baseline health data and monitor each patient’s health measurements over time.

Providers can use Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

387 Reviews of DrChrono EHR

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(186)

4 stars

(124)

3 stars

(43)

2 stars

(14)

1 stars

(20)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 387 reviews

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May 2018

Michael from Specialty Natural Medicine

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

May 2018

Great Foundation, Good value - Feedback is not heard

Pros

Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful.

App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface.

Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be.

The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns.

Cons

DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff.

Any and all criticism is dismissed and blamed on the user (see their responses to reviews here).

Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients).

Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues.

Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono.

Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients.

April 2017

Amanda from Dr. Amanda Paull & Associates

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

April 2017

Better than any other EHR I have ever tried

I like that they pay attention to suggestions and they are VERY polite and courteous. They always have a very pleasant attitude, very optimistic and helpful. Whenever I am addressing a concern, I feel that they pay attention and try to solve it if they can. The fact that they don't have a phone number doesn't concern me. My former EHRs DID have a phone number but you would wait on hold for 10 minutes before anyone picked up and then you'd just have to leave a message for the right person to call you back. DrChrono is very quick to respond to emails and it is about the same as if you had called them. Plus, when it is in email format, you can go back and see the answer to a question anytime because it is documented in email.

Pros

To me, it is very straightforward and easy to use and navigate. If you are computer savvy, you could be up and running during the same week that you purchase this EHR. I like how the iPhone app DOES have a schedule for the day (despite what a previous review said) and it is super-easy to take pictures of insurance cards and pictures of the patient or their problems. The fact that it is cloud based is nice because I can operate it in the 35 different nursing homes where I practice. I have used 3 other EHRS before (OfficeMate, My Vision Express, and Crystal PM - for optometry) and they all had less capabilities than DrChrono. The ease of e-prescribing and e-faxing is also wonderful, and the claim filing is much easier than with the other EHRs.

Cons

There are some glitches in the software. For example, billing for a self-pay item is tedious and time consuming and if you accidentally enter the wrong amount as what the patient paid and have to change it later, the computer can't handle the change and gets everything mixed up and says the patient has a credit when the patient does not have a credit. Sometimes you just have to delete everything and start all over if you come across a billing glitch like that.

June 2016

Jimmy John from Mountainview Hospital Neurology


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

June 2016

Excellent EHR when I started my practice

Pros

I was one of the early users of drchrono EHR when I opened my neurology practice back in 2010, when it was the first truly user friendly and mobile platform to take advantage of the iPad and their features when they were recently released, and I knew then that it had a lot of potential. The ease and efficiency of making your own templates and documenting notes, etc. definitely not only made my transition into private practice less stressful but also more fun than I had anticipated. At that time, there were only a few good options, and many, if not all, were way out of the budget of a solo practitioner who was just starting out. Drchrono's staff were always friendly and willing to help every time I would call about issues, and I never had any problem with them. As my practice grew, I saw how the whole team and staff at drchrono also grew over the years, and how the services and products evolved and expanded at such a rapid pace in keeping with advances in technology, and they're always finding ways to help the physician and staff become more efficient. Even though I closed my practice in 2014 as I took on a new job as an employed physician for a hospital, I would not hesitate going back to using drchrono EHR, knowing how easy and intuitive their system is.

Cons

I still wish there is a better way to allow practitioners who no longer are practicing or no longer needing to keep their drchrono EHR account active, to be able to store their records and still have access to them per medicare guidelines; I'm still having difficulty syncing them to my Box account as instructed.

February 2017

Bella from Stephanides Plastic Surgery

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Great EHR

Our practice has been Dr. Chrono for almost 5 years, and it was one of the best changes we have ever implemented. When the physician I work told me that we were switching EHRs, I was hesitant and nervous about learning how to use a new software. To my surprise there was little to no learning curve, when it came to learning how to use Dr. Chrono. Not only was it easy for staff to learn how to use Dr. Chrono, it was just as easy for patients to use the Dr. Chrono Check-in app. Over the last 5 years, there have been many great improvements made to the Dr. Chrono software. I was happy to have a brief meeting with our account manager Angela, recently, as she helped me learn how to better use new and existing features of Dr. Chrono to optimize the EHR in our practice. The costumer support has been excellent, when we needed it.

Pros

Being able to access our schedule and patient records from anywhere on any device has made it easier to work in and out of our offices.

Cons

One feature that I would like see improved is the "send e-mail" feature. Our office likes to send e-mail newsletters to our patients about every 3-4 months. It is nice that we can use Dr. Chrono, because all of our patient's e-mail addresses and mailing preferences are already in their records. Dr. Chrono is a bit limited when it comes to adding any e-mail content beyond simple text. It would be very helpful, if this was updated and eliminate our need to have another company that we use for sending e-mail blasts.

February 2017

Lee from Louisiana Family Medicine

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

February 2017

Simple, Powerful, Intuitive, Affordable

I am a family physician in private practice. I have been using EHRs for almost 2 decades, and DrChrono for over 5 years now. DrChrono's developers are constantly evolving and improving their product in response to customer feedback. Their customer-support and training staff are excellent. They have a great library of short "how-to" videos for self-training. DrChrono's subscription plans are very affordable, and I have found no other EHR that offers more bang for the buck.

Pros

•ease of use (intuitive user interface)
•all physician and nurse documentation can be done from iPad
•built-in speech-recognition
•easy to customize templates
•large library of templates
•continually updated "how-to" videos on their YouTube channel as new features are rolled out
•friendly, patient trainers and tech support staff
•extensive Mayo Clinic patient education resources
•optional comprehensive medical billing services

Cons

•The name. DrChrono is just embarrassing to say, and I can't make myself write it in all lowercase.
•100% cloud-based (which generally is WAY BETTER than self-hosting the data, but if your ISP goes down, you are essentially back in the stone-age)
•clinical decision support features are inconspicuous and difficult to navigate
•knowledge-base articles are sometimes out of date
•Mayo Clinic patient education resources are not well-indexed

April 2017

Louis from Illuminare Wellness

Company Size: 1 employee


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

April 2017

Finally a great Mac/iPad based EHR!

Pros

It is an easy to use EHR. It has many features that make note taking easy. You can custom build your own templates or use and/or modify an existing one. One of my favorites is the ability to upload a PDF of your own form and use the free drawing function. I like that this EHR is only Mac/iPad/iPhone based and that their techs know all about the Mac and it's operating systems. Using the iPhone app I was able to continue to schedule and check in on patients while I was traveling. While you have to submit a ticket for tech support, they usually get back to you within a few hours. Some of the billing areas were difficult to intuitively know how to use, yet the good news is that they give you a few hours of free training when you start.

Cons

I did not like that when I signed up I was promised a lot of things that now they want me to pay an exorbitant amount of money to be able to use. It seems like every few months they decided to raise the price of their plans and then they say "oh well, that is what it costs now." It is as if they have no concern for the loyalty and legacy of their existing customers. The price tag is very steep for people in solo/private practice.

July 2015

Kevin from Dr. K. Lin

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

July 2015

Great improvements over the last few years

I have been a drchrono customer for the last four years (really since the beginning of their time) so this review is my honest opinion of the previous years with drchrono. drchrono has really stepped up their game - I am happy I stayed with them. I use to wait days before someone would get back to me when I had an issue. I have been blown away that within the last year I haven't had to worry about waiting days to weeks to get answers and I just really realized that as I sent in my last few tickets. The support people were so helpful, I got an answer in less than an hour and they actually addressed my concerns. Such an improvement. I use to have a lot of downtime with drchrono which made the "efficiency of an EHR" non-existent. I haven't had downtime in I don't know how long which has been great for my practice. I spoke with a few drchrono members who said they were fixing the issue, building out infrastructure (whatever that means) but I am really happy I didn't switch during that time. I can now work throughout the day on my EHR and no longer need to chart my notes at home. For a period of time I used drchrono with a biller I had on staff. She use to complain that the system was slowing her down because it took a ton of clicks in order to run the report she was looking for or post a payment or whatever. After being assigned an Account Manager I was able to talk with them about this pain point my biller was experiencing; within the next day or so there was a new button added so she didn't have to click around as much as she was having to. She said this has saved her hours every week. I don't think our account would get that service anywhere else. On another note, my biller had to take a leave of absence because she was having a baby. I didn't know how to follow up on the billing and didn't have anyone else in the office that could help so again I called my Account Manager. She mentioned that drchrono could help me in the meantime or permanently by becoming my biller while she is out. She has been out for two months now and I have to say, the transition was very easy and I am actually making more money since they have stepped up doing the billing services. As you can see, I am very happy I didn't switch EHR's. Good luck in your EHR decisions but save yourself the hassle and join drchrono. They listen to you, they are helpful and they are always updating their software (at no additional cost). Best of luck with your practices. Dr. Lin

October 2016

Marcus from Tampa Sports Therapy

Company Size: 2-10 employees


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

October 2016

Good product, hopefully working toward getting better

I have used DrChrono for nearly a year now. I appreciate its iPad functionality and its overall capacity to mesh the daily documentation experience with the billing side essentially seamlessly. I frustrate a bit over some details and features that would seem to be present and requested by the average user, but often are missing. Discussions with tech support can be challenging, as they are always kind and polite but often cannot offer solutions or assurances of system modifications to improve functionality. We are often referred to their online help "forum" where we can suggest a system change/modification, but they only attend to those fixes that other uses vote on as desirable as well. Kind of an odd approach, if you ask me. Like most systems, it has to be a work in progress because needs change and technology changes...but, also, like most systems, it seems they focus a lot of their resources on making the aesthetic features more attractive when it seems they should work toward addressing system function issues. Even with all that said, I must have reviewed and tested over a dozen systems before settling on this one. For iPad users, I don't believe there's a better system for daily charting. For desktop users, you may find this system a little more arduous to navigate efficiently for daily charting.

Pros

Workflow
Ease of use
Ability to customize chart templates (or create your own)
iPad compatibility
Attractive interface

Cons

Missing/imperfect features and details
Tech Support can be frustrating to engage
System template glitches (syntax and flow)
Obviously designed by computer programmers with little input from healthcare workers

May 2018

Tracy from Self-Employed Contractor

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2018

Easy to use program with great support

Pros

I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.

Cons

The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming.
Also the reporting was very minimal but has gotten better through the years

June 2015

Richard from Spag Podiatry

Review Source: Capterra


Ease-of-use