About Modernizing Medicine's EHR & Healthcare IT Suite

Modernizing Medicine is a cloud-based, all-in-one EHR and healthcare IT suite of solutions, designed to help medical practices across various healthcare specialties, such as otolaryngology, ophthalmology, plastic surgery, orthopedics and more. Video & audio telehealth is integrated in the EHR system, EMA. Some key features of the EHR EMA include: cloud-based, automated suggested coding, built-in MIPS dashboard, adaptive learning and Protocols.  

The native iPad application enables staff members to receive check-in alerts and display room location and patient status in real-time. Additionally, using the integrated Practice Management system, it can verify patient eligibility before appointments, identify time slots as per individual requirement a...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

138 Reviews of Modernizing Medicine's EHR & Healthcare IT Suite

Average User Ratings

Overall

4.39 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(78)

78

4 stars

(37)

37

3 stars

(14)

14

2 stars

(3)

3

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 138 results

February 2018

Tom from Premier Dermatology LLC

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

An EMR that puts the physician and patient first

Pros

Specialty-specific EMR built that is easy to use and intuitive. Assists with proper ICD-10 coding and use of modifiers. Additional modules for Pathology, Practice Management/Billing, Telemedicine, and MIPS reporting are available as integrated features. A proactive and responsive company that takes provider issues and input seriously.

Cons

The system is designed around an optimal workflow. As with any EMR, office workflows will need to be updated in order to align with the system's capabilities.

Response from Modernizing Medicine

Replied March 2018

Tom, thank you for taking the time to share your review and for your continued support! -Alex B., Marketing

April 2020

Alan from Alan E Gorenberg MD Inc

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Best EHR I’ve used!

Our entire practice runs on ModMed EHR and practice management. This is the best business move I have ever made.

Pros

EMA (Electronic Medical Assistant) by Modernizing Medicine increased my productivity by 3-fold. That is to say, with this product I can see 3X more patients than I could without it. Charting is meticulous and fast, and visits are completed by the time the patient leaves. Frequently updated to give requested features — updates occur about every 2-6 weeks. Tech support is excellent and responsive. Requests for enhancements are responded to rapidly.

Cons

Steep learning curve when starting makes it seem intimidating, but after a few days of use, it becomes automatic. Frequent updates sometimes introduce coding errors that need correction

Reasons for Choosing Modernizing Medicine's EHR & Healthcare IT Suite

Demo revealed that it is designed by smart, efficient end users, not coders.

Response from Modernizing Medicine

Replied May 2020

Hi Dr. Gorenberg - Thank you so much for the great feedback and sharing your review with others considering our EHR and suite of solutions. - Holly, Clinical Solutions Manager

November 2020

Cynthia from Dermatology Specialists of Naples

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

November 2020

Issues with this rapidly growing company

I truly am happy with the back office EMR but wish I would have asked around about their PM and appointment reminder systems. These 2 areas need a lot of work and unfortunately the company is not good at client relations. I feel they are not up to the average standard for comparable products in appointment reminders and PM.

Pros

It has a great user friendly back office EMR system.

Cons

Their PM service is not good at all. It takes my receptionists and office manager twice the time to input a patient, schedule an appointment, move an appointment, and run routine reports than our previous software. Also, the patient reminder system ( Relatient) is awful. It does not connect in real time to the practice schedule and requires extra work to find out if a patient has cancelled an appointment. This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it. The managers in this patient reminder system know there are numerous issues with it but are not allowed to do anything until ModMed approves it which can take weeks. Lastly, even if you want to get out of this portion of the contract, ModMed will not let you. You are forced to pay for it for the full 3 year opt in time even if you no longer use it.

April 2019

Charity from Alaska Center for Dermatology

Verified Reviewer

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

4.0

Functionality

3.0

April 2019

The schedule is development's redheaded stepchild

EMA is robust, and the PM system has come a long way in the past few years. Medical documentation is vital (EMA), and the billing portion of the PM has understandably received more attention and more advancement than the scheduling portion. Hence my title.

Pros

Integration with Relatient for appointment confirmations

Cons

The list is long, but here are a few highlights: -Desperately need permissions granularity by user and by appt category (preference group). -When an account is inactivated users are still able to set appts. Not ok. Inactivating an account should disable it from a scheduling perspective. -As an administrator I'm spending way too much time changing the templating daily. The templating is simplistic and clunky as far as edits to existing template. Needs a delete option of "from today's date forward" and not just "delete all" or "delete this single one". -The schedule block feature should be granular; not all users should have that permission. I also need to be able to make recurring blocks, to be able to choose the date in the block window and not have to go to that date in order to block (which if you're in a week view is a PIA), and need to be able to choose a date range. -The schedule grid was not optimally designed for a multi-provider practice that wants to "view all providers here today". Each time I go to the schedule I have to reload every doc. Would like to be able to choose a default schedule that could be user preset that would load with some sort of default button, or at the very least have the system keep the memory sticky of the way I had it loaded when I left that screen. Way too many clicks right now. -Canceling appointments requires too many clicks. -Need a drag and drop feature from one provider's schedule to another.

Response from Modernizing Medicine

Replied April 2019

Dear Charity - Thank you for taking the time to share your detailed feedback with us. I have personally shared this with our product teams here for review. Our support team will be reaching out directly to you to assist on several of the items noted. - Holly A., Clinical Solutions Manager

October 2020

Jennifer from 21st Century Dermatology, LLC

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2020

Great product

Overall, they are pretty reliable and their system works really well with our PM system, so win win all around.

Pros

EMA is a great, they keep you informed and are always up to date with all new and important information that pertains to your practice. They are always putting webinars out there so many options for training and knowledge issues.

Cons

When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating.

Response from Modernizing Medicine

Replied October 2020

Dear Jennifer - Thank you so much for taking the time to share your feedback with us and others considering our EHR system, EMA. -Holly A., Clinical Solutions Manager