eTherapyDocs Software

4.68 / 5 (28)

About eTherapyDocs


eTherapyDocs is a cloud-based practice management solution that assists small and midsize occupational, physical, and speech therapists to manage their routine based operational tasks. The solution offers an integrated suite of patient scheduling and electronic medical records.

Its features include treatment notes, patient documentation and calendar. The treatment notes feature helps the user in providing real-time access to patient records and sharing it with third-party payers and families. The patient documentation feature helps the user to upload and track patient records, session related details and monitoring prescription expiry dates by automating the tasks and preparing the documents for the same.

The calendar feature helps in scheduling tasks by recording treatment sessions, maintaining patient attendance and sending SMS and email alerts of daily and weekly appointments.

The solution is compatible with Mac and Windows operating systems. Support is available via phone.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

28 Reviews of eTherapyDocs

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

4 stars

(5)

3 stars

(2)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 28 reviews

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June 2019

Pashe from Community Rehabilitation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

June 2019

eTherapyDocs: Great Product!

Pros

The software was very easy to use and then train others to use as well. We loved how it was able to be customized to our needs and also helped us to become more efficient in documentation and keeping a schedule. Most of the features worked very well for our team. Although we continue to keep hard copies having access online helped us as we are always on the go and can get online quickly. The best for us was the integration of record of travel. For reimbursement purposes, the software managed to create and produce a replica of our paperwork. This made it much easier for us to remain up to date and keep track of our travel.

Cons

Most of our users had to get used to administrator privileges, especially for inputting new clients and data changes, but over time the team was able to produce better organized files and reduce duplicate files. We were unable to produce some analytical things, but this seems like it could be possible in the future. All in all we love the software!

April 2015

Denise from Special Needs Pediatric Therapy Services


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2015

Therapist Friendly Documentation/Scheduling Software!

Pros

Excellent Customer Service! The eTherapydocs team is extremely responsive and very helpful whenever I have a question. The product itself is geared for ease of use for therapists. It is not cumbersome like other products, and I can use it from my tablet and smartphone.

Cons

We have been so pleased, there is really nothing we haven't been satisfied with.

July 2017

gretchen from nrta

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

Functionality

3.0

July 2017

Our company uses it for therapy service documentation. Customized and improving with caveats

Pros

-great overall
-basic
-does what you need
-customer support and responsiveness are top-notch
-love the calendar feature where I can see all my appointments and what I've edited (based on the appt. color)
-love being able to save notes without signing, so I know what I need to finish up later

Cons

-Could use improvement in sophistication, user-friendliness, and design.
-Still seems to have bugs with features not working properly.
-Lots of "work-arounds"... why not just advance the website to do what you need in a streamlined fashion?

Suggestions:
-Please make the "notes" text box re-sizable (like this text box I'm typing in right now); that is a basic feature available everywhere. I have never used a text box that was not re-sizable until using etherapydocs!
-Please make "notes" section font re-sizable so your writing is actually legible when writing the note.
-Increase privacy/confidentiality, limit access to others' notes.
-Offline access and offline editing capability would be amazing.
-More robust capabilities for editing appointments is much needed, e.g., ability to edit all occurrences (past and present/future) and ability to edit only present/future occurrences. Having to delete a recurring appointment and then make another one just to change one simple thing, such as the appointment time, is inefficient. Therapists' time is precious!
-Increase idle time before site automatically logs you off OR make auto-save occur more often? I have often been deep into writing a note and had to look something up and went back to complete the note and was unable to save it due to auto-log-off. Very frustrating.

Also would be great to be able to write the note for an appointment before the assigned appointment date/time (rather than having to wait until the date/time has passed in order to write the note for the appt.). This is very helpful for cancellations, school holiday breaks, and schedule changes.

Response from Computer Solution Partners

Replied July 2017

Gretchen ¿ Thank you for sharing your thoughts about eTherapyDocs. We enjoy working with our practices, and we¿re glad to hear that our services reflect that passion. You provided some great feedback, thank you. Some of your requests are options already available in the system today, others are great ideas for future enhancements. Tom and I have been working together to implement some new features specifically for your practice. Some of the work-arounds you mention are temporary as we implemented new features and discovered together that the original requirements needed to be further developed. I¿ll contact you offline and see if we can work together on some training to help with those available option changes, and so I can learn more about some of the enhancements you identified. Thanks again!

June 2017

Nicole from NRTA

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

June 2017

eTherapyDocs has been an easy and user-friendly transition to online documentation.

Pros

I like the ease of use. There has been frequent changes to the system within the past few months in order to specialize our system to my company's needs. It hasn't been frustrating to go through all of those changes and I seem to be able to find a solution quickly and efficiently. Our office's ability to contact support services has made this transition relatively pain-free!

Cons

I don't like the need for Wifi to use the software. I would hope in the future there would be a way to write notes and download them efficiently at another time due to the nature of working in locations without reliable internet service. Either I wait until I have internet service or have to document them another way (writing them down, typing within Notepad).

June 2017

Meghann from The Kidspot

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2017

It makes documenting sessions a lot more efficient than hand written notes.

Pros

It is time efficient and easy to use. It is also convenient that eTherapy Docs can be accessed on the web at any location, this cuts down on late hours at the clinic writing out notes.

Cons

When creating multiple appointments in a row, the fields now clear for each new appointment. When we first got this program the date, time, minutes, type of therapy and location fields would remember the info entered for the last session, then all I would need to do for the next session is change the client name and time for each appointment I schedule. It was much easier and consumed less time.

July 2019

Holly from Department of Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2019

Easy, efficient, eco-sensitive

Pros

eTherapyDocs is easy to use and increases efficiency in daily notes. Statistics are generated simply. All the client's information is in one place that's simple to access when out of the office. Electronic notes mean less paper/ ink used, so they're eco-notes!

Cons

It takes some time to initially put in the clients' information into the system, but that would be with any system, including paperbased.

June 2017

Rachel from NRTA

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

June 2017

I work as an occupational therapist, and the transition to E-Therapy Docs has been fairly seamless.

Pros

I like the scheduling features and simple billing drop-downs, and it's been easy to turn in my time sheet each week.

Cons

I honestly miss hand-writing notes, but I've gotten used to typing them. I wish that I could add new clients on my own rather than having to email an admin.

Response from Computer Solution Partners

Replied July 2017

Rachel - Thank you for the wonderful review. We will have to look at enabling a tablet/pen someday, so you can get that handwritten feel! Regarding adding your new clients, that's an option available within the system controlled by your practice administrator. Thanks again for the review and being an eTherapyDocs user!

June 2019

Connie from Occupational Wisdom

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Easy to use and customer service is amazing!

Eric has been the absolute best with communication and customer service. Documents are easily emailed through a secure portal to recipients.

Pros

This software fits my needs as a pediatric therapist. Documents are easy to upload and later...access.

Cons

Would like to enter more billing codes within document. Other than that... nothing. I’m happy!

June 2017

Lori from The Kidspot

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Love eTherapyDocs! Our staff stays up to date on notes which improves billing and patient care.

Improved note writing and documentation as well as billing.

Pros

Ease of use and ability to complete documentation from anywhere. The copy and paste goal function and the ease in which our billing agent can pull billing. It is easy to set up new staff and train them. Takes about 10 minutes to get a new employee up and running!

July 2019

Marissa from Dept of Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

July 2019

Great tool!

I think it's an excellent tool. I like that at the end of the school year I had access to all of my therapy documents that I could download and print for easy use.

Pros

I think it was easy to access and use. Pretty simple to move around the system. I like having all the information in one place and that I can email parents directly.

Cons

Having to use so many drop down boxes for inputting data for a student. Sometimes difficult moving around if you're not familiar with certain tabs.

December 2017

Rachel from NRTA

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

December 2017

It's overall an easy program once you get to know it. Some of the features are counter-intuitive.

Pros

I like that I can use the build in schedule calendar, and the notes themselves are very straight-forward.

Cons

Some options like "print notes" and uploading documents is counter-intutive. I have to click around to find certain things that I don't use often.

June 2017

Carin from Northland Rural Therapy Associates