Fantastic staff from top to bottom. They listen to my suggestions and value my input. Support answers my questions quickly.

The customer service is hands down, the best in the industry! Easy to use and easy to understand reports.

Fixing insurance credits could be easier

Amazing product. We couldn't ask for more.

Very easy to use. Software is very transparent-Not one of those black box software systems. We started getting paid by several insurances in as little as 3 to 5 days. Our collection improved by 25%. Can't be beat!!!!

This software is perfect for our needs.

Overall we are pleased with the product and service

Integration was a breeze, support staff is very patient and overall the program is very user friendly.

The permission structure needs to be more fine tuned, i.e. too many functions within one area. While reports are good, you may have to request custom reports to your practice.

Overall i think EUCLID is very easy to work with.

I like the support we have, and how quick someone will get back to me.

some functionality with manual payment posting could be easier, especially with denials.

Overall a great product with solid support. Managing claims is now a breeze with solid visibility into our complete claims process.

The software is excellent, intuitive and easy to use. However it is the people/employees at Euclid that make the difference. Implementation was smooth and manageable. Their team worked with us to educate and assist us throughout the process. We were held closely throughout our first couple of months in order to ensure we were getting full use of the product and maximizing the benefits. Haven't had to use support very often but the 1 or 2 times we did Euclid responded immediately.

Not much to complain about here. I wish all software implementations went this smoothly.

From my first call to Euclid, I was impressed by their customer service and compassion.

I am a billing company and customer service is my number one priority and attention to detail. Euclid has past my test in all aspects.

Time for intergration. Wish I would have switched a long time ago.

My overall experience with Euclid has been very good, I would recommend over other products. If you're looking for a system that offers good billing management, look no further. Pricing is fair, the support team is wonderful, and they all work with you to make sure you're getting what you need.

I love the Dashboards, you can see at a glance the status of everything to do with claims, aging, payer, and provider productivity. The patient account viewing, and management is superb, you can see all visits and pad/unpaid status on the patient account, access the claim, EOBs, eligibility and more from each account. The system is very easy to use, the auto-payment posting is very nice and a huge time saver. The reporting capabilities are also A+ for managing AR.

Updating a claim is a little difficult but once you learn how, it's not so bad, just something to get used to. You have to "clone" the visit to make any claim updates, in doing so the old claim is voided and a new claim populates. Their service team is wonderful and helpful for anything you need, as well will record training sessions so you can look back on the how to.

The overall experience with Euclid has exceeded my expectations. The constant team effort, system support, guidance, system knowledge and professionalism are only a few words to describe what I have experienced working with Euclid. Euclid continues to want to improve their product to satisfy the needs of all of their clients.

The feature that is most impactful for our organization is the capability to build data in a parent data base and utilize it within the child accounts. The ease of turning functionality on or off for the different billing platforms was a big plus. Their payor database made it very easy to implement for all of our groups. The overall integration was a very smooth process. Euclid continually provided guidance, support, training and thorough system testing during our implementations. They also provided best practices to achieve the best results from the Euclid product.

There is not much that I can say that I least like about the Euclid product. I can only think of two things that come to mind: 1. Bundling of security permissions. 2. Audit Trail for dictionary entries. With that being said, Euclid has been more than accommodating in creating new permissions as needed and is always willing to make improvements that will be beneficial to all of their clients.

I have very few claim rejections and no issues with claims not being on file at the insurance companies. Everyone from Founders to Support are genuine and truly care about my business. Euclid is truly a great PM software.

Customer service and support is the best around. Pleasant, happy, willing to listen and help and very quick response time.

Claims are filed individually and I would like to see a change to submit the day's entries all at once.

Customer service is very good and quick to respond. The software is good and their development team is continually making additions and improvements. Customization specific to my needs is available.

Now that we are in an era of team members working from home, Euclid has made it possible for us to not skip a beat. We are a billing service with high volume and it has had 100% connectivity time.

We had a learning curve to address internally, and it took us a few months to realize what we didn’t know. Would have liked to of had an implementation specialist that watched us for the first 3 months and gave feedback before we were backlogged and production affected.

Simple and friendly from a no-pressure buying experience and implementation to every-day use and of course, incredible customer service. The management is very receptive to additional features and modifications requested.

Ergonomic software design allows relevant data to be accessed with one to two clicks, very easy to enter claims, simple design allows easy drill down on claim details on the same page, detailed pre-programmed reports cover almost all data one would need for a management presentation.

I would love to see the coding automated so that we would have one seamless automated product from HL-7 data import from EMR, coding, claim generation and filing to posting payments.

Overall have been happy with Euclid. Our team had used the same DOS-based software for 20+ years and had never set up a new system so there was a lot of issues in the beginning. Once I was hired and discovered where the issues stemmed from [SENSITIVE CONTENT] meet with me almost daily to help me reconfigure the system to meet our needs. Even now one team member who was very resistant to the change has said the system is easy to use.

It's easy to use and has been easy to set up/implement. The team at Euclid has been very responsive to our questions and is working customizing reports & other items we need.

Patient payments and insurance payments have to be entered in separate batches and most reports are similarly segregated to be patient only or insurance only reports. We like to see snapshot of all that information on one report broken out by patient vs insurance responsibility.

Euclid has allowed us to manage the entire revenue cycle by placing controls in place to manage our AR's from day one to follow up and ultimately a bad-debt write off. The revenue cycle management is in my opinion the MOST important aspect of a billing software. You need to be able to identify areas of revenue that are decreasing, manage your aging and bill with clean claims to run a practice successfully.

the ability to have a full revenue cycle solution from registration to billing and verification to write offs, patient statement production, creating of bad -debt classifications and managing the AR's

n/a. THe system is extremely user friendly and designed for everyone from low end user to high end user.

The customer service was unparalleled. From the start-up training to implementation and customization the Euclid staff was responsive and efficient.

Change is always difficult but there were no major problems that could not be easily handled by our staff with help from the Euclid support staff.

The DASHBOARD! Very cool! The system is user friendly. I am very satisfied with our account manager [SENSITIVE CONTENT HIDDEN] and the team there . They take the time to walk you through workflows . Euclid is very receptive to your feedback and custom builds that can accommodate your needs.

Because we manager several different groups - it is hard gage the overall productivity and revenue from a high level at once . I love the dashboard and wish there was one on the parent account to show all our other groups at one time. Id also wish the security settings were broken down into further sub sections .

"Euclid is a powerhouse, dynamic and customizable. Client-focused with unsurpassed customer support. I'm one of the biggest private laboratory in the mid-atlantic and with Euclid onboard, optimal revenue capture is achieved. I can concentrate on growing the business and let Euclid and be an integral partner."

No improvements needed as of the moment.

One of the first things you will notice is the staff is extremely experienced and supportive. As mentioned before, I have reviewed and used several systems in both the physician and hospital space but I was blown away by the whole Implementation process.

From the beginning, the software was very easy to understand and utilize. I have been on many systems that takes months to learn. The start to full go-live took less than 3 week.

Not really a “Con” but just don’t like transition. However, I'm happy I made the switch.

Euclid is a growing and evolving product - that works with customers to optimize their workflows and operations to maximize revenues and identify issues with billing, reimbursement, or specific payer, coding, and denial management opportunities.

The software is very easy to customize to your operational practices. It accommodates various types of providers (Ambulatory Surgery Center, Behavioral Health, Laboratories, Professional Fees, Facility) within the same module. I also like the ability to correlated billed claims with claim adjudication for electronic and non-electronic payers. This is functionality I have not seen in other software options. The programmers work with you and your team to help with the system set-up as well as any reporting needs for the providers.

Euclid is an evolving software and can be modified to support various provider types of services. It is sometimes hard to envision all of the things it can do because it is such a robust program.

Everyone was very helpful and easy to work with. Responses from staff are quick and everyone is highly motivated in helping me succeed.

Clearinghouse integration makes billing much simpler. The claims filing is extremely quick and easy.

Nothing to complain about! Switching clearinghouses take time but that would be an issue with any software

We are noticing a higher amount of claims are being paid quicker and EFT is easy to use

We really like the Denial management, rejected and denied claims. So easy to see and fast

Not being able to put notes in mulitple account at 1 time. Running reports are not as user friendly as I have had in the past

Since it was our entre into the medical billing industry it served us well.

The dashboard was easy to navigate through.

The management reports were somewhat lacking in availability.

Very user friendly Ability to bill both 1500 professional claims and UB Facility claims within same module. Customization of Dashboard Direct Interaction with programmers Customer service cannot be compared Reports are endless Compatibility to most EHR systems

There is NOTHING I can say here. Euclid even continues to look for partners and relationships that can enhance their software solutions.

My experience has been very positive from start to present day. The company is willing to help and you can really see how focused they are to ensure you have everything you need to be successful

Ease of use. The software has been written with great thought towards the process.

There really aren't any issues with this product at all.

Billing functionality, robust reporting, flexibility, and ease of use provide a positive client experience with Euclid.

The flexibility of Euclid is unique and extremely valuable. The platform is state of the art technology and the combination of these two attributes make Euclid an excellent choice for healthcare organizations. For billers the software is extremely easy to use and convenient.

Data analytics is an area of opportunity for Euclid and MSS are moving quickly to take advantage of that opportunity.

Euclid has our best interest in mind and I appreciate that. They have accommodated us throughout our time using their software, and they are very helpful when I have questions or need assistance. At times they seem disorganized but they try their best to make up for it.

It was incredibly easy to implement and use. The Euclid team was very attentive and helpful.

at this time there are no cons for me to report