eVisit Software

3.97 / 5 (35)

About eVisit


eVisit is a cloud-based, HIPAA-compliant electronic medical records (EMR) and telemedicine management solution designed for small and midsize medical practices. It caters to urgent care, primary care, pediatrics, mental-health clinics, pain management, surgery, obstetrics and gynecology specialities. eVisit allows users to track patient loyalty and revenue.

Primary features include medical charting, data collection, billing, reimbursement management, patient scheduling and mobile consultation. Other features include patient self-scheduling, HD video, screenshare, ePrescription, credit-card processing, insurance information records and email campaigns. It offers integration with Athenahealth, Cerner, Allscripts, Epic, NextGen, Practice Fusion, GE Healthcare, McKesson and eClinicalWorks.

eVisit is compatible with Windows, Linux and Mac OS. It offers mobile applications for Android and iOS devices. Support is offered via email, text and over phone. Other support options include online help desk, chat and a knowledge base.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

35 Reviews of eVisit

Average User Ratings

Overall

3.97 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(18)

4 stars

(9)

3 stars

(2)

2 stars

(1)

1 stars

(5)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 35 reviews

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December 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

Evisit has some really great things and some very negative things about it

Not enough room above. I also have asked for small things that would make my life easier, like including their email address in the chart note area with their name and phone - they won't do it. There is so much good about eVisit but some rigidity that doesn't make sense. I've fantasized about setting up a similar thing just for me with some programmer but I know it would be very expensive so for now, eVisit it is.

Pros

Being able to face time with patients far away, allowing them to pay online, allowing real time charting and use of pharmacies. The best part for me is the help from the support team. They are definitely limited in what they can do (we'll get to that later) but if they can do anything within their power to help me, they do. They are cheerful and willing and eager and just delightful, as a group. I've yet to meet one that I didn't like and appreciated greatly.

Cons

I see patients on evisit, mostly to consult about and order a confirmatory lab test. They pay me for the test and the lab bills me directly for all the tests I order once a month - this specialty lab will not bill patients directly. Most patients order the test and pay for it along with their consult at the time of our visit. But some people want some time to think about it (the test is expensive) or they don't have the money right then or room on their credit card. So they call back later and want to add the test. Some people get an indeterminate on their first test and need to restest three months later. But in order to do that, they have to set up another visit with me - a whole different visit! It usually lasts about 1 minute do we can do the charge but we still have to find a time that's agreeable, take the time of our days, etc. It's a huge hassle. And their rationale? There is a risk for fraud. Excuse me? Fraud? I am charging their credit card for heaven's sake, they would probably notice a $250 charge on their card and ask about it right? And it's also incredibly insulting that I would commit fraud with a patient (I get that it happens but not in this situation). It's just ridiculous but after years of me doing this with them, they still won't change it! They won't even allow a patient to call in to eVisit and ask for the charge to be made, even if they can identify themselves. It's rigid and highly annoying.

November 2016

Paul from Direct2MD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

eVisit has it dialed in

I started a telemedicine/virtual urgent care company last year and literally spoke with and demo'd at least 8 different companies before deciding to work with eVisit. I continue to be very happy with my decision. While most of these competing companies offer the essentials like HIPAA compliance, encrypted video, and ePrescribe, I have found the biggest difference with eVisit on the back end. Let's face it, it's still new technology and there are going to be IT problems. Some patients and even some providers are going to run into conflicts now and then. I certainly have. The difference with eVisit is when I do have an issue and call for support a human answers the phone. Not only that, it's a knowledgeable person that has been able to solve the problem real time and on the rare occasion that they couldn't, they put a ticket in that was vigorously addressed the very next day. My patient's have had the same experience when they have had the need to call and have been personally walked thru the enrollment/set up process. This has been a huge difference maker in my practice and definitely where you get great value for your money.

Pros

eVisit has great customer support for both me as a provider and for my patients. The interface is user friendly and intuitive. They are constantly updating their product and adding new features.

Cons

Not much to dislike here. As with any IT platform like this, I just want it to work perfectly every time.

September 2018

Diana from Strategic Mental Health

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

September 2018

Awful Service and Connection!

There are NO benefits for our business using eVisit. They are incapable of solving their own technical issues so they blame the clients and their patients. When giving notice to end our contract they still chose to charge our business, even after agreeing and providing written proof that they would not. eVisit was not capable of caring for their clients needs and would prefer to push blame back on them to make a profit. Numerous times we reached out for not only technical support but to customer support and towards the end found out that our assigned eVisit personal was no longer employed but we were never notified of this. eVisit signed our contract and then chose to ignore us when we needed help. Because of so many different dysfunctional situations in their cooperate office and inability to provide the services of our contract, we chose to look for a new platform that functions and provides services as they say they would.

Pros

There wasn’t much to like. The software had many flaws. Lag in video and sound together. Sound would cut out and or then video would cut out or freeze. Made it very difficult to provide services to patients.

Cons

There are so many cons to this app. First and foremost is the quality. Everything ran very slow. The video and sound would cut out all the time during each session. Nothing the provider nor the customer would do would help to restore it to better settings. When contacting support for the issue they would be very hard to reach and or had trouble figuring it out on their end. So then they would turn around and blame the provider and patients internet service or LTE connection. The majority of the time patients had to be rescheduled or called by phone and we were then unable to charge for the visit.

May 2018

Diana from Houston Adult Psychiatry

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

eVisit enables us to establish convenient appointments and keep our patients under our care.

Offering eVisit to our patients who live farther away or who have trouble getting out of the house has enabled us to not only keep the patients but enables us to monitor them and keep them healthy.

Pros

Providers can connect anywhere and so can patients. In a society always on the move, eVisit can fit into our patients lifestyles making patient care and medication monitoring easy and painless.

Cons

Due to connectivity issues there are days that you cannot connect or calls are dropped. We have always wanted to be able to charge patient prior to the appointment like we do in office. We would also like a way to print a simple one page receipt.

May 2018

Rebecca from Psychiatrist

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Great product, great customer service, easy to use.

Pros

This product is very each to use and set up. Patients find it very easy to use as well. Customer Service is very good.

Cons

There really isn't anything I don't like. Sometimes the system freezes but that is rare and most likely unrelated to eVisit themselves.

Response from eVisit of eVisit

Replied November 2018

Rebecca, Thank you so much for your kind review! We work hard to make sure that you and your patients are taken care of. Please keep in touch any time that you need assistance. Best, eVisit

May 2018

Jarrod from Stopwatch Urgent Care Centers

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

May 2018

A little overpriced but a good product

See above

Pros

Ease of use. Easy to learn and utilize when working correctly. Good customer support so far with only a few hiccups.

Cons

Sometimes patients can not hear us. I don't know if this is due to software malfunction or user error on the patient's part.

Response from eVisit of eVisit

Replied June 2018

Jarrod, Thank you for your thoughtful review! We are so thrilled to hear that you find our product easy to use. That in mind, we understand how frustrating it can be when you are not able to complete the basic functions to care for your patients. We are devoted to our customers' success, and would love to hear from you when you are experiencing these issues. We are happy to troubleshoot with you and with your patients to ensure you can offer that top notch care that your practice is known for! Please feel free to give us call and we would be happy to help! Carly

May 2018

Svetlana from Medical Practice

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

The biggest bang for the buck and good quality too.

Pros

Ease of use and compatibility with various devices. Also, I like the fact that you can save and pint your notes for placement into the patient's chart. being able to type a Chat in the lower right corner is a cool feature too. It allows you to communicate with the patients that there are issues with volume or microphone for example.

Cons

If I call customer support, I often get someone who just impersonally takes down my number and records the problem - I do not get a feedback. However, in all fairness to the original eVisit folks who designed the platform - they were awesome and several of them were helping me out via their professional direct emails with my issues in the beginning and as Inwas getting started.

May 2018

Scott from Dr. Scott Maurer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

May 2018

Excellent thoughtful design

Notoriety, patient service

Pros

Great access for patients. I've done visits on patients who are at work, on vacation, even while riding home from work

Cons

Too confusing for the less "screen smart" patient. Would be much better if the app could run in any browser, not just chrome or firefox

Response from eVisit of eVisit

Replied November 2018

Scott, Thank you for taking the time to share your opinion with us! We work hard to make sure that you, and your patients are able to give (and get!) care when, and where it's needed. We would love to be compatible with other browsers, but at this time, they do not meet our security standards. Hopefully soon, we will be able to continue to offer the same level of convenience across all browsers! We appreciate your feedback, and are always happy to hear from you. Best, eVisit

December 2018

Will from LTC Health Solutions/Main Street Physicians

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Review of eVisit

We utilize eVisit for employee health - where most companies will use the platform as a revenue generating source we are using the platform for a cost savings program.

Pros

eVisit is user friendly and requires very little maintenance. The customization of eVisit was also a great selling point in the selection of a telehealth platform as well as its interfacing abilities.

Cons

It would be beneficial to have a "password" protection on the software to prevent anyone from downloading the product to have access to our providers. We have had a few people from various states across the country registering and attempting to contact our providers.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Excellent customer service, follow up, and response time. Easy to use on both ends

Being able to see patients from any location with wifi has added flexibility to my growing practice.

Pros

I'm very confident telling my patients that our office visit is HIPAA compliant and secure. Most of them have no trouble at all figuring out how to log in and use the platform. It's user friendly. I like that scheduling and billing is built in, and that patients can schedule themselves. I can also send treatment sheets, e-prescriptions, and attach other handouts as needed.

Cons

This is not a charting EMR. While it covers basic notes and you're able to create templates, I'm still looking to acquire another EMR (which means operating another computer during visits and having another patient portal for them to log into). There a few features that would be helpful; e.g. being able to schedule a patient myself, charge repeating fees and no-show fees (you can only charge them if THEY enter the visit). Seems to be some glitches with time zones.

December 2018

GARY from Carmel Care PLLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Robust telemedicine system

There is a definite advantage to using this software platform in that it combines almost all functions needed to run a telemedicine practice, and pricing is competitive.

Pros

The biggest advantage to this solution is that it combines audiovisual interface, charting system and credit card processing in one package. It is, in many ways, a turnkey solution for this kind of practice.

Cons

The ability to add to the information provided by a patient is somewhat limited. However, I was told by customer service representative that this functionality will be expanded in the future.

August 2018

Matthew from HonorHealth

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Easy and Intuitive to use

I love working with the eVisit team. They really take time to learn what needs I have for my clinical applications. They respond quickly to any questions I have. And they are just really fun to work with too.

Pros

The eVisit platform is so easy to use and is very reliable. There is always piece of mind know that I really never worry about it. It just works. My patients always have an easy time accessing eVisit as well. Overall eVisit is fantastic.

Cons

I can't think of anything negative about the software at this time.

Response from eVisit of eVisit

Replied November 2018

Matthew, Thank you so much for your kind review! We are so happy to hear that you like to work with us, and the technology. Please do continue to reach out to us any time that you need assistance. We are always happy to work with you! Best, eVisit

May 2018

Thomas from Sazani Clinic

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Excellent. More words so that this will go thru.

The theoretical ability to eliminate both physical offices and practice medicine from home.

Pros

It does the job I want it to do. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

Cons

The occasional bugs. More words so that this will go thru. Every good boy does fine. Girls and boys do good together.

January 2019

Renny from Clarkston Medical Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Evisit

Excellent

Pros

Very easy to use. Helped our revenue substantially

Cons

Compability with Athena EHR is a work in progress

December 2018

D-Ann from Convenient VirtuCare, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Evist review

I appreciate that the EHR and telemedicine product are all-in-one and fairly easy to navigate

Pros

I like the fact that the bare bone EHR is connected to the telehealth program. It is fairly simple to navigate by the provider and the patient. Customer service is fairly responsive, but can take time to get someone who can address the issue.

Cons

It is very expensive. For new business, there should be a way to offer a pay per visit while to business is growing. IT/tech support is not available 24/7. For a company that is open 24 hours a day 7 days a week, it is not good when a technical issue arises during a time when IT is not open.

November 2016

Lynn from Lynn Murphy MD

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

2 of 5

Functionality

1 of 5

November 2016

Failed on multiple levels

I have been trying for months to get this system to work but have continual problems with basic features. It is not intuitive, requires involvement with support to make any changes, they make stupid errors like giving out my personal phone number to patients, connectivity is always a problem, and it misses primary needs like being able to find a patient phone number from the app. Ridiculous. I would NOT choose EVISIT.com for your telemedicine platform.

Pros

Nothing - the website before purchase seems to have good information about telemedicine, so I expected it to be a much more high quality software.

Cons

Poor function - poor connectivity - missing minor features - silly errors like patients given the wrong date and time for appointment reminders - cannot access prior prescriptions - cannot access patient info from my phone. Terrible all around.

Response from eVisit of eVisit

Replied November 2016

Dr. Murphy, as a company we welcome all feedback and see it as a gift. Thank you for taking the time to reach out to us, we are taking your feedback to heart and it has been shared with all of our department leaders. While your experience with our product is unfortunate it does not represent the experience reported to us by other physicians and practices. I understand that you have been working with our Customer Success team on some of these challenges, they will continue to help resolve these issues to your satisfaction. In addition, I have also left you a voicemail and would love to speak with you personally about your concerns, please call me at your convenience. As a company we are committed to simplifying healthcare, it is disappointing that this has not been your experience to date. We will continue to be committed to you and your practice to make this a reality. I look forward to talking with you soon. Jerrod Kuerth Chief Experience Officer, eVisit

October 2017

Gina from Medicann

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

It is easy software

Pros

How patient friendly it is and useful the software is quite self explanatory you create an account then see the doctor .

Cons

here's no denying that telemedicine is going to be an integral part of the future of healthcare in this country. Working in medicine nowadays, the ability to provide secure, reliable visits to patients remotely is critical. The hours I spent researching various methods, technologies, and full service companies all felt worth it when I discovered eVisit and their incredible team. From that first conversation and in every call, text, email, and video chat since, I've felt like every member of the eVisit team truly cared about my practice and my patients. They have worked closely with me along the way to ensure my launch was successful and that I'm continuing to drive more utilization with my clientel to meet the goals I had with respect to telemedicine. After being with the company for several months now, I'm still continually impressed by how user friendly eVisit is. If there is ever an issue that pops up, they are eager to help our patients out. Further, they have not only asked, but are actually interested in hearing my feedback about product improvements. I'm so glad I found eVisit when I did and know I made the right choice to work with such a fabulous company!

March 2017

David from Center For Dermatology & Plastic Surgery

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

Simple-Incredibly User Friendly

eVisit customer service and IT support are great. I appreciate how responsive and quick they are at answering my questions and ensuring our success with their platform. Integration with my practice's EMR was seamless, which was one of our big concerns. Very easy for the patient to see availability and to schedule an appointment. My patients' feedback has been very positive as well. Even patients who are far from "tech savvy" have told me they were able to have someone from eVisit support guide them thru the set-up process. Only occasional hiccups have been on the patients' end (i.e. not having internet connection or camera etc.). I have not encountered any problems with sending prescriptions or tailoring my calendar/availability. I was once apprehensive and even a little skeptical when I was asked to research telemedicine options by my employers for a large dermatology practice but eVisit has made the integration simple.

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

May 2018

Friendly staff, overall great platform on desktop and mobile.

Pros

eVisit is easy to use. Great scheduling feature. Seems to be easy for patients to set up and use. Comprehensive user interface.

Cons

Difficulty setting up new providers/onboarding is slow. Needs to have more options than just "Deny" as a response to a text notifying of a patient requesting an eVisit. Should have the ability to make a call to the patient directly from the text message in order to be able to communicate to the patient that you are not immediately available, but can connect with them at "such-and-such" time.

January 2019

Lawrence from Southern Bone and Joint Specialists

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

January 2019

Evisit user-Orthopaedic Surgeon

Basically satisfied, but took a while to work out the kinks to make it functional. Definitely adds value to both the doctor and patient whatever the speciality, but takes a while for patients to get comfortable with the idea

Pros

Basically does what it says it will do, remotely connect patient and doctor in a virtual doctors appointment.

Cons

Not always smooth connection and can be glitchy.
Scheduling and appointment notifications are clumsy and cumbersome.
Software not always intuitive for the user.