Efficient documentation in my daily work

I have been a pediatric PT for 37 years. I have never used a system that is so geared to pediatric documentation nor have I used one that is easy to learn and utilize. Although the system allows for efficiency with documentation, the finished reports are comprehensive without being redundant and well organized. I love using FUSION.

I have very little to complain about. It would be nice to have a feature that would keep track of number of visits in a given time.

I had to submit about 100 notes for Audit to Medicaid and I did not get even one issue reported! They usually get you on little things like signatures and time in/out, but with this software things were in order.

Covers most bases of what you need to have in a note. Signature is great. The retrieval capabilities are great.

Difficult to navigate. When you are typing on a note and walk away you do not know which note you were writing on because it does not have patient's name/date on each screen. ***There is no UNDO typing or revert back to what you just did. ***When you try to Delete or Edit an appointment it might disappear or move to an unexpected spot and there is no UNDO or way to retrieve what you just did. Many many many times we try to Edit & it Deletes!! When you see the list of how many notes a patient owes you can not see WHICH notes they are and to retrieve that information. I don't like that I have to pay full price for someone who comes in to do one or two visits per month and this has actually deterred me from hiring someone who just comes in once in a while to substitute, and I think it is actually ridiculous that there is no way to do a partial charge for someone who is just in the office temporarily. There is no way for an office assistant to add information to an evaluation (such as medications or easy stuff like evaluation scores that therapist wants to be put on an evaluation that a "tech" can add) without their name having to be added to the evaluation. The therapist should be able to send it specifically for this information to a tech. There needs to be a way to override the information written by an assistant on a SOAP note, by the supervisor. There should be a way for supervisor to call back a note written by an assistant. There are a lot of issues.

It's useful to have all treatment notes and goals accessible in one place. Notes can be completed fairly quickly once you have a feel for the layout of everything.

The software could be made easier to use. Some parts are repetitive and redundant, making documenting more tedious than it needs to be. The visual layout in parts is very cluttered. In some parts of documenting, there is not enough room or too much room to type notes.

Overall I would recommend the EMR software. Since I handle billing and office management I find that the ease of use from our former EMR software (clinicsource) is significantly better and doesn't allow for claims to get “lost” or not finalized.

I appreciate how user friendly this EMR is. Customer service team is almost always quick to reply and will walk you through things when you have questions. Billing is easy to manage and the simplicity in keeping track of denied claims is a good feature.

There have been a few glitches that I have come across that I expected to see corrected but they have not been corrected yet. In the Billing section I find that the payer information for claims with primary and secondary payers will not auto populate even thought there is an option for it. It has told me for 1 year now that this feature is not usable. Also in the reporting section when you generate a report and go to click “apply” I find that you have to click outside of the “apply” box to actually apply the changes. Also I find that my therapist come to me often with complaints that they can’t delete a document that was accidental because the appt was checked in. This issue may be beneficial so that documentation doesn't get lost but I feel that it is more of an inconvenience because they have to go back and delete appts and reschedule them solely to delete a document or note that was accidentally started or clicked on.

Document management, insurance payment/payment tracking management, scheduling management. Fusion also has extremely good customer service, so when I do have a problem, I am able to get a solution quickly.

The ability to bill insurance, track payments by payers and clients, and create invoices based on those payments within the same program saves time and decreases errors.

Some processes for dealing with payments and corrections are not intuitive. Fusion will have a process, but it is not always easy to figure out.