The cloud usage is very nice--no servers and excess hardware to maintain and I.T. costs to pay; great interface and tons of integrations.

The system too many features and use of the system can get really confusing. I hate the training videos.

Before you arrive at the office. If there is a problem, they are already fixing it before you know about it.

Our office loves the ease of using Billing Precision and Genesis. The support is very helpful and it is a very user friendly system.

That iPad's can't be used and the new patient paperwork is difficult for patients to fill out.

It is going to be the new software on the market to beat. We love how easy and efficient it is.

Great experience overall. From start to finish with integration.

I have never worked solo in a clinic like this before, and genesis has been very helpful on multiple fronts, not just implementation of the EHR, but also allowing me to understand the industry better.

Everyone at Genesis is so nice and wants our office to be successful with the integration process. Everyone is so eager to help and answer any questions that we have.

I also really love the use of Fortis for our credit transaction and the ease of setting up auto pay.

We looked back into it recently because the software system we have been using has not updated their software to fit our needs over the 10 years that we have had it. We love how far Genesis has come.

All the EOB is entered so I do not have to hire another team member to help with that. I appreciate that the system integrates with great services like Fortis, posture screen, and review wave.

Genesis and their support team has been very helpful and always willing to work through any issues as well as repetitive training to make sure that we get things right.

Great product with loads of features, easy to use, what else is there to say.

I like the fact that they have been helping me fill out the forms with all the companies required to submit my billing for me and the ease of access to speak to someone.

I am the CA in the office and rely on Tech Support to help me out when I run into difficulty. They are easy to contact and extremely helpful not to mention patient.

Most of the time, we have little issue, and I navigate through things well. When I do, I feel that you are always there to help us out.

They will do the dirty work of billing and checking on claims so you can focus on being a chiropractor.

They do a great job during training to help you understand the system and how it works. The billing team is saving me a ton of time and it is worth every penny.

They really know how to capture the patients attention and assist in retaining that patient in the future. Safe and secure communication.

Once we started the process of ending our contract,  professionalism and customer service was extremely ugly.

The worst is that when you notice the critical mistake and can't even reach anyone to fix it.

We were happy with Solution Reach, however, the management software we were using at the time integrated their own communication software within our current version.

We wished that the system could intergrate more with our EHR software. Otherwise over the years the platform has been awesome.

Some patients complained about multiple contact attempts etc but this was just an error we made as a new user learning to select the proper settings, etc.

I would recommend solution reach to other dental practices. I had a good experience with them.

I would avoid this contract oriented sales company at all cost.

Helps with appointment reminders  AND review management for a reasonable price; customer service is amazing.

Can be difficult to maneuver from time to time due to updates/ modifications made to the programing.

Overall easy to use and maintain communtication through.

Worst customer service I have ever come across in all my years as an office manager.

Then the company automatically shut off the system so no messages were going out according to our settings. They didn't even let the providers know they were doing so.

I love that we have our patient reminders go through this program. I also love being able to send birthday greetings out to our patients.

The communication abilities with patients was great. I loved being able to reach our to patients remotely in the event of inclement weather and cancellation or closures.

Patient communication has never been so effective, smooth, and successful with using this product. Patients response with this software is so much better than other programs we have used in the past.

Ease of use, variety of options and tasks available. Ability to customize communciations and scheduling delivery of communciation.

It's difficult to install and integrate with some practice management softwares. Get reviews from people who use your PMS before jumping on.

In the beginning, Solutionreach seemed great. They promised they would integrate with our PMS, and with the exception of a few stragglers I would find not in the system it seemed to be working.

Worst company I have dealt with since my business openned.

The price and lack of communication when it came to ending the contract it became very difficult.

What I like most about Solution reach is how easy it is to use, and how quickly we are able to text and get ahold of patients.

First and foremost this product is very user friendly.

When this software works, it's great. The issue is that it often doesn't work and it is impossible to get customer service.

It is able to help us send paperwork, text and email patients reminders and key things before their appointments.

We cancelled our contract with ample notice and they refuse to give us a refund on an over charge and refused to accept a written cancellation AND renewed our contract automatically.

Overall our experience is great and they are constantly proving tutorials and there are a lot of videos on YouTube to help guide you through.

The company has been great to work with and we have integrated seamlessly with their software.

Fantastic customer service and once you subscribe to SR lots of great free tools, educ info etc.

Learning curve is a bit steep, though. Also, the support is very poor.

The newsletters were a bit difficult to create and very slow. THe forms and info that patients filled out at check-in has no way of importing into our EHR system- we have to manually input everything.

US Dollar

Developed for chiropractors, Genesis Chiropractic Software by Billing Precision is a web-based solution that offers EHR, scheduling, billing, and documentation within one integrated system.


Genesis is ONC-certified and comes with tools for EHR/SOAP documentation. The program uses proprietary technology that automatically creates tasks for users to correct issues without running detailed reports.


Compliance Monitoring systems are built into one workflow and managed from the single program. Claims that need attention are immediately identified to the staff, and users have access to the total number of tasks needed to maximize collections, patient retention, and compliance.


The software is cloud-based and compatible with Mac or PC operating systems and mobile devices, including iPads. Genesis’ Billing department provides billing services for buyers looking to outsource this task to outside group.  



LongDescription

Document Templates

Patient Records Management

Employee Management

Electronic Payments

Customizable Reports

Document Storage

HIPAA Compliant

SMS Messaging

Charting

Task Scheduling

Confirmation/Reminders

Credit Card Processing

Invoice Management

For Chiropractors

Scheduling

Assessment Management

Multi-Location

Self Service Portal

Email Marketing

Compliance Management

Outcome Assessment Tools

Role-Based Permissions

Client Portal

Forms Management

Workflow Management

Email Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Automated Scheduling

Customizable Templates

Calendar Sync

Billing & Invoicing

Patient Management

SOAP notes

Claims Management

Customizable Forms

Appointment Management

Records Management

Client Management

Healthcare Compliance

Document Management

Inventory Management

Patient Scheduling

Onsite Registration

Self Check-in/Check-out

Mac OS

Web browser (OS agnostic)

Windows 10

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

Genesis Chiropractic Software

In Person

Live Online

Webinars

Documentation

Videos

For 23 years, Solutionreach has been helping vision, dental, and medical organizations of all sizes implement technology that supports practice-wide efficiency and revenue growth with flexible patient communications and office operations tools built for scale. With digital tools like appointment reminders, two-way texting, batch messaging, online reputation management, and more, Solutionreach provides an all-in-one solution to connect with patients through customizable, personalized touchpoints at every step of the care journey.


Messaging

Surveys & Feedback

Patient Engagement

Mobile Alerts

Patient Questionnaires

Rescheduling

Progress Tracking

Client Database

SMS Reminders

Approval Process Control

Communication Management

Patient Intake

Recurring Appointments

Call Reminders

No-Show Tracking

Registration Management

2-Way Messaging

Recall Tracking

Payment Reminders

Two-Way Communication

Booking Management

Mobile Access

Online Payments

Survey/Poll Management

Orthodontic Charting

Multi-Channel Communication

Marketing Automation

Social Media Integration

Patient Education

Email Reminders

Patient Communications

Online Booking

Medical Billing

Chat/Messaging

Web Forms

Multi-Language

Video Conferencing

Secure Data Storage

Patient Portal

Third-Party Integrations

Appointment Scheduling

Contact Database

For Optometrists

One-to-One Messaging

Real-time Conversations

Dental Practice Management

Automated Responses

Mass Texting

Availability Indicator

Real-Time Updates

Customizable Branding

Campaign Management

Reporting/Analytics

Customer History

Brand Tracking

Real-Time Monitoring

Sentiment Analysis

Review Generation

Complaint Management

Template Management

Email Templates

Review Notification

Real-Time Notifications

AI/Machine Learning

Review Monitoring

Availability Management

Response Management

Keyword Tracking

Ratings/Reviews

Review Request

Review Sharing

Online Scheduling

What's included in the Solutionreach platform: 

Two-way texting, HIPAA-consent, automated reminders, automated recall, appointment confirmation, quick message templates, message flagging, marketing campaigns, waitlist, customization, group messages, missed appointment messages, patient loyalty surveys, reports and analytics, robust patient newsletter template library, patient referrals, team chat, birthday messages.

Genesis Chiropractic Software vs Solutionreach

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