I loved its use and the good price it manages to implement.

Once in a while, there was problems with where the cursor would go when you clicked on a certain spot. I don't know if that was due to the technology we were using or the site.

SENSITIVE CONTENT] was so amazing- she held my hand, educating me on every step of the process. She is so professional and has such an in-depth understanding about the billing ecosystem.

If you are like me, you are trying to find a solution to an imperfect system, and thinking about taking a leap of faith and signing on to a platform that seems to offer everything you need.

Ease of use - my staff have been able to learn Heno in the matter of minutes.

Training videos were a little difficult to follow and sometimes we would run into issues that didn't have a video.

Flexibility and customization aspects allow you to build out templates.

I am very excited about where we are going as a company and as a team with HENO. This was easily one of the best switches I have made in 14 years of running Synergy.

There customer support team is Excellent and possibly the best I’ve ever encountered. They treated me like I was the only customer and always answered my questions promptly.

Considering that, I strongly recommend it to the right practice.

The reports are still a little clunky, and disorganized. There are still occasional bugs that have to be worked out.

Starts at $150/month per provider...but you get what you pay for. Learning a new system when you switch (but again, there’s daily live training for my questions).

He was always available to help me with technical issues and solutions with his professional and calm demeanor that provided reassurance and confidence that we were going to make this work.

I have been really impressed with the overall functionality of this software and how well it has integrated with my practice. I have looked at other EMR’s and Heno has hands-down been the best.

In house billing, improved stats (once I can find them PTs tell me it is very easy to use with a few suggestions for decreasing some of the steps to improve it even more. LOVE the constant updating.

User can customize it to fit their needs. Doc's love that our evals are concise and full of data.

This is a horrible business practice and I hope that the owners consider changing this.

HENO has excellent customer support who are always available to help. Great software  for our company and after a little practice, easy to use.

Excellent EMR for multiple service / revenue stream practices. Billing module needs streamlining.

Love the customer service, easy to use once you learn.

Got lost at first, but was able to navigate after being trained.

We have a great relationship with the core team, are getting better analytics than before with our previous EHR,  and really like the integrated billing.

I would say that my experience was great with HENO. They walked me through the setup and we’re there anytime I had a question.

I found that my staff picked up the use very well. I really like how well the support has been from Heno.

The Heno team is constantly working to create a better platform taking in our feedback, which we are grateful for.

She is awesome: great energy, insightful questions, responsive answers that are concise (not smoke), enthusiastic about her role and gave me real timelines.

So being able to have a program that is super easy to use and quick to train someone was ideal.

Heno  has been an amazing software and EMR system to work with. Their customer service is top notch and their responsiveness to questions and issues has also been superb.

The operation on the site is often complex, and technical assistance did not help me, many users may have problems that are not.

As a patient, not everyone has internet access. And some of the information on there can be confusing.

Worst is that it is inefficient. Also, that they will have a  feature we like and it will be broken with the next upgrade.

The lack of new features and the lack of complete integration between the EHR and the EPM, the lack of integration causes issues in development.

Difficulty to find needed information and navigating through charts, it’s just a confusing software.

Great features (if you can get them installed), good ease of use.

Overall, I love using this website for medical information and record updates. I love being able to schedule appointments for my kids and I, it makes it really easy.

Support team was very helpful on getting the software up and running. I love that this program is on the cloud and I can access it from anywhere and they information is stored in the cloud.

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Again this is so user friendly. I have found it easy to learn and navigate.

I did like the clear interface and the cost was reasonable. Easy log in and creating an account was simple.

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

I was never formally trained on the software, but I found it very confusing to use.

Very slow response times on reported software issues. Poor responses -seems to be automated responses.

Also, you aren't reimbursed always with a new lead when the contact info isn't correct for the lead. That means a loss of money for the user.

Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

I requested the record for 2 weeks and still have not received the record. I had missed the deadline, now probably in contempt of court.

As a daily basis user, I like it's function and future diagnostic features. Which helps me to improve my skills.

I love this software it helps me at work with helping  me take notes for the doctors. To be able to view patient medical and add if needed.

It’s certainly not the best. Cerner and epic are better.

Benefits  Improved patient care: The system provides healthcare providers with quick and easy access to patient information, allowing for better-informed decision making and improved patient care.

It has all the essential functions. The customer support is great at times.

I would say that the worst part of this system is that when the internet is down, you really have no access.

Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of  use and overall cost.

This is a frustrating industry dealing with insurance companies.

All in all it's a pretty good system, it just needs some adjusting in the report options and a few other areas.

It is a comprehensive package in that it integrates the clinical side with the billing side. They do update on a regular basis.

I like that this is so user friendly. I find that it is easy to pick up and use fast.

Limited Customization & Difficult Corporate Team.

It is extremely user friendly and straightforward. One of my favorite features is how you can set access and abilities for each user and their specific role/responsibilities.

Additionally, training for the entire product is needed if not you will easily get lost. The price of a system is also up there so we warned.

Customer service was fantastic when this was Healthfusion.

At $100 and $10/a lead, with one bad lead, no reimbursement equates to 10.

Easy to use rapid billing of insurance claims to insurance companies for chiropractic patients receiving care in my clinic. Great customer support from NextGen for problem claims.

Sometimes it malfunctions and came up with errors. I think it should be reprogrammed with debugging.

I was unhappy with the product because it slowed me down and required so much excess minutia in button clicking and scrolling. Overall it is a very inconvenient software to use.

US Dollar

HENO is an integrated, cloud-based solution suitable for physical therapy/rehab and speech therapy practices of all sizes. Key features of the system include electronic medical records, medical billing software, and patient scheduling software.


Centralized patient data and digital file uploads give users a complete patient overview. Data is securely entered, saved, and accessed from any device. Financial reporting allows users to view financials, appointment trends, no-shows, and cancellations. Automated payment postings and custom automated email reports are also included in the billing software. Customizable scheduling is available for multiple facilities, doctors, and providers. Integrating with multiple locations allows users to access patient profiles, manage check-ins, set recurring appointments, and view daily patient appointment lists.






LongDescription

File Management

Treatment Planning

Patient Records Management

Practice Management

Customizable Reports

HIPAA Compliant

Progress Tracking

Exercise Library

Referral Tracking

Patient Intake

Customer Database

Care Plan Management

Calendar Management

Multi-Physician

Assessment Management

Multi-Location

EMR/EHR

Client Portal

Insurance Management

Medical Billing

Physician Scheduling

Billing & Invoicing

Progress Notes

Claims Management

Appointment Management

Records Management

Patient Scheduling

Appointment Scheduling

Inventory Management

Electronic Payments

Document Storage

Charting

Mobile Access

Compliance Management

Activity Dashboard

Reminders

Chat/Messaging

Customizable Templates

Progress Reports

SOAP notes

Patient Portal

Document Management

For Occupational Therapists

Mac OS

Web browser (OS agnostic)

Windows 8

Windows 10

Professional plan: $150/month/provider

Contact HENO for custom pricing

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

HENO

Live Online

Webinars

Documentation

NextGen Office is an award-winning, cloud-based, clinical and billing solution designed for smaller, independent practices (≤ 10 providers). This all-in-one, full-service solution includes specialty-specific EHR content, an easy-to-use patient portal, embedded virtual visits, a claims clearinghouse, and a MACRA/MIPS reporting dashboard. NextGen Office provides the right tools providers and their staff need at the point of care with no in-house IT overhead right out of the box. 
What’s more: the solution works on any device with an internet connection. Providers can touch, talk, or type encounter notes directly into the clinical documentation template between patients or even outside the office, saving valuable time and creating an atmosphere that promotes a better work-life balance.
For medical billing businesses: NextGen Office Practice Management (PM) is designed to support growth, profitability, and efficiency. It’s Cloud-based to keep your costs down and your internal teams and implementation processes simplified. This top-rated solution is built to automate and increase the accuracy of the billing and collections process. Utilize a wealth of operational resources and a Marketing Support Kit to support your billing business needs at no additional charge.
NextGen Healthcare was founded in 1998 by two doctors with one goal – to make medical offices run more efficiently. NextGen Office is the culmination of that goal for small practices and medical billing companies, made to accommodate physician and staff workflows with easy-to-use, affordable technology that adapts to users and is accessible from anywhere. Now more than 124,000 providers across the United States use solutions provided by NextGen Healthcare.


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