It has been great! [SENSITIVE CONTENT] and the whole team have done a great job!

When a patient makes a payment via Inbox Health it automatically applies the payment to the patient's account in our billing system (AdvancedMD) without having to review the account.

There haven't been any issues that I can think of with the software. Inbox Health is always looking for ways to improve the software.

Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized.

Ease of use and patient responsiveness across different practices and specialties

I wish it would or could interface with Hospital information system (CPSI). We would have changed vendors in a heartbeat!

We’ve had a poor experience with In Box Health.

I like the concept of the ease of billing. However, there are too many glitches in the software.

It’s not dependable. There are too many errors in the program.

My staff can handle more accounts now that Inbox Health does a large portion of our patient collections automatically. Our providers revenue has increased and we are collecting in a shorter period of time then we ever did before.

The implementation was seamless. Customer support is superior to any other software company I work with. My providers, their patients, and my staff love the ease of use of Inbox Health. We are more profitable and cost-effective with our time because of Inbox Health.

The word used to describe an adjustment in the system doesn't make sense. Synching issues at times can be confusing.

I’m very pleased with what it has done for my clients and their patients. They have seen increased revenue

The interaction between patients and the Inbox team has freed my life up so much to run my business

It’s not very intuitive in operation. It too a while for them to create training. I think it would be better to have reminders sent out from the application when there are errors in addresses and such that stop billing. We don’t go into the application daily just when necessary at this point because we are short staffed but it would be nice to get a report or something that lets us know about billing cycle errors

Customer service has been great. Smooth transitions and adaptability to provide a service to our clients to increase revenue and automate processes.

Customizable billing cycles and e-notification driven.

Internal user experience could be more friendly and easier to use.

Overall it has been a positive engagement.

I love the ease you can take a patient payment and see the billing history and status.

Integration with Healthpac was the biggest issue. We still have patient's that are not being billed in a timely manner with a patient balance due amount. The issue of Inbox Health not initiating billing cycles was my biggest concern and frustration that continues.

Great customer service

Ease of use, patient friendly, very customizable

Cost of electronic statements is higher compared to other services

Very good.

It cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days a t a time.

It is a little glitchy sometimes but I think the development really cares and is constantly trying to improve.

Implementation was easy. Training was informative and trainers were great. Clients and patients are now used to new invoicing ways and like it as well.

Speeds the patient collection process and lowers costs for me which are both huge advantages.

Haven’t found things I would view as “cons”. I use basic features

integration, software, looking for statements automatic

There is nothing at this time I enjoy the support

Since implementing Inbox Health, we are now saving hours a month because we no longer have to manually print, mail and track patient statements. Delinquent patient balances are much easier to catch now. Also, we are able to engage with patients and answer questions about their statements so much easier now! Plus, our providers are saving money on postage!

We cannot see the exact copy of the statement the patient is receiving. This would be helpful when explaining multiple invoices/ dates of services with patients seen often!

Fantastic!

The ease in implementation and integration with current billing software

Inability to make adjustments to invoices within the program

Sends staements right away and payments posted right away, no lag time

Pricing as a percentage of what is brought in.