I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back.

I like everything about Klara and wouldn't give it up.

We could not keep up with pt. communications without Klara. It is an invaluable tool. Support has been great, and usually if we have a problem it's worked out fairly quickly.

Allowed us to streamline and optimize our patient engagement. We're able to text securely, send files back and forth to patients securely, send and receive intake forms, and to track our communications for quality assurance. We were pleased to find out that 95% of the time our staff was doing a great job. For the 5% of times we found that something could have been done better, Klara made it easy to use the record created to turn it into a teachable moment.

There can be some issues when initially integrating with your EMR. I suspect that many of these issues have gotten better as they have done more installs and worked out some of the bugs.

Went from really good to pretty bad.

It was so much easier to use 15 months ago

Unfortunately the programming has made it much more difficult to use. The program has been down so much more then before. The difficulty created by the programs between myself and my team members and my patients have affected our timely communications and productivity quite a bit causing more resources to be allocated. The responses from the Klara team are timely but the results are pretty poor. Asking for some kind of credit for the inconvenience fell on a NO! I will give them a bit more time to figure their stuff out if it continues to get worse then I will have to go elsewhere.

The staff are very responsive. They even anticipate our needs - like the need to sort messages and send them to the right person immediately, instead of forcing us to manually sort.

We have so many things that Klara does for us - answers calls, sends out reminders and automated forms, helps with patient registration, allows us to communicate effectively with our patients. We use the eforms to sign intake and registration forms, reminders for appointments, COVID/FLU screens through the eforms option, converse with patients easily about current issues.

I do wish it were better integrated into our EHR, but for the most part, it does what we need it to do. And, we're always getting new functionality so I'm always pleased to see where they go next.

Our patients and their family members / guardians appreciated having Klara available, we were able to provide 24/7 communication that was accessible to most of our patients, even those who have disabilities or limitations. The review service helped us showcase the quality of care and service we provide.

Klara keeps our patients and staff connected and helps our organization operate at its best. Patients can schedule or check appointments and complete intake forms from their mobile devices. Messaging and telehealth are simple enough that almost any patient can use them. A link is sent through text message and no login or extra steps are required. All messages are HIPAA compliant and private. Klara sends appointment and follow up reminders, instructions or directions can be added to the reminders. If a patient misses an appiontment Klara sends a text message that helps them reschedule.

More flexibility would make Klara better. Home Health Care Organizations operate differently than a typical medical practice and some services that we need aren't provided by Klara. I received a lot of complaints about not having a messaging service for the staff, It's only for patient to staff communication. The value for money is not good.