I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back.

I like everything about Klara and wouldn't give it up.

We could not keep up with pt. communications without Klara. It is an invaluable tool. Support has been great, and usually if we have a problem it's worked out fairly quickly.

Allowed us to streamline and optimize our patient engagement. We're able to text securely, send files back and forth to patients securely, send and receive intake forms, and to track our communications for quality assurance. We were pleased to find out that 95% of the time our staff was doing a great job. For the 5% of times we found that something could have been done better, Klara made it easy to use the record created to turn it into a teachable moment.

There can be some issues when initially integrating with your EMR. I suspect that many of these issues have gotten better as they have done more installs and worked out some of the bugs.

Went from really good to pretty bad.

It was so much easier to use 15 months ago

Unfortunately the programming has made it much more difficult to use. The program has been down so much more then before. The difficulty created by the programs between myself and my team members and my patients have affected our timely communications and productivity quite a bit causing more resources to be allocated. The responses from the Klara team are timely but the results are pretty poor. Asking for some kind of credit for the inconvenience fell on a NO! I will give them a bit more time to figure their stuff out if it continues to get worse then I will have to go elsewhere.

The staff are very responsive. They even anticipate our needs - like the need to sort messages and send them to the right person immediately, instead of forcing us to manually sort.

We have so many things that Klara does for us - answers calls, sends out reminders and automated forms, helps with patient registration, allows us to communicate effectively with our patients. We use the eforms to sign intake and registration forms, reminders for appointments, COVID/FLU screens through the eforms option, converse with patients easily about current issues.

I do wish it were better integrated into our EHR, but for the most part, it does what we need it to do. And, we're always getting new functionality so I'm always pleased to see where they go next.

Our patients and their family members / guardians appreciated having Klara available, we were able to provide 24/7 communication that was accessible to most of our patients, even those who have disabilities or limitations. The review service helped us showcase the quality of care and service we provide.

Klara keeps our patients and staff connected and helps our organization operate at its best. Patients can schedule or check appointments and complete intake forms from their mobile devices. Messaging and telehealth are simple enough that almost any patient can use them. A link is sent through text message and no login or extra steps are required. All messages are HIPAA compliant and private. Klara sends appointment and follow up reminders, instructions or directions can be added to the reminders. If a patient misses an appiontment Klara sends a text message that helps them reschedule.

More flexibility would make Klara better. Home Health Care Organizations operate differently than a typical medical practice and some services that we need aren't provided by Klara. I received a lot of complaints about not having a messaging service for the staff, It's only for patient to staff communication. The value for money is not good.

My experience has been strictly functional. I rarely use the product myself but from an optimization resource perspective it falls well short of what I need for my organization.

Honestly there's not much I like about the Software. I do appreciate that messaging back and forth with the patient can seamlessly involve other parties as needed.

The product is expensive for what you get and doesn't integrate well with an external EHR. A more comprehensive and easily integrated option would work better for our practice.

Our experience has been good so far. Our issues stem from having used it a while and finding things could be better based on our direct experience.

I really appreciate the accessibility this allows our office and patients to communicate.

The way the messages are labeled or assigned needs to improve. My suggestion is to bump up the screening of the type of msgs. Improvement is needed in picking up certain filtered words to help categorize the msgs.

The product is easy to use and provides a good platform to communicate with patients easily

The forms once filled out could transfer to an easier to read format

Over all Klara is a an amazing program and I would recommend this program to anyone who is scheduling patients on a daily basis.

What I like most about Klara is how I am able to send out appointment reminders to the patients in a timely manner and they are able to tell me what their needs are.

The cons of using Klara are when entering the patients in cobilty they dont transfer over all of the correct information sometimes.

I was invited to begin using Klara when they were just a little baby startup and I was a beta user. I've stayed with them over the last 10+ years and they keep getting better.

Cool design, reliable technology, mobile app for iPhone, integrates with DESKTOP (browser) version. Desktop usability is VERY IMPORTANT!

The video conferencing doesn't support multiple service recipients (clients) at the same, such as for group sessions. I am a psychologist who works with groups and would use this feature a great deal. Also, it would be preferred if we had the option to replace the term "Patient" with "Client" or "Customer." It's restrictive only having the term "Patient." Many practices do not use this word any longer. It's not always standard anymore.

Great! It has made as a more efficient practice. Our patient's use it often so we know that they like it as well!

It's easy to add patients to the system, easy to use. We love that there is no login for our patients.

We haven't had quick responses from costumer service. There have been a few glitches as well that weren't followed up on thoroughly. When we uploaded our patient list to Klara, it uploaded everything backwards (first names were entered in as last names). This has made it so we have to switch them all manually.

I would recommend it; it has helped me communicate with patients more easily; it's getting pricey though

Klara is easy to use, mostly easy for patients to use, and fairly accessible across platforms

Although I appreciate how easy it is for my patients to use it, the fact that parents of patients can create their own profiles and there is *no way* to delete duplicate profiles sometimes means a major headache in making sure people log-in to the appropriate profile for messages and telepsych visits

I believe that it was a good experience. If it was'nt for for the pricing now I would have not cancelled the service.

Ease of use, GUI that looks inviting to use

The increase in cost compared to what it does

Uplevel your practice, make it easy for all.

Interface, Customer Service

Overall, my experience with Klara has always been highly satisfied!

What I like most about the Klara app is the simplicity of getting around the app. It’s very easy to use and you can speak with your provider with ease, as well as send and receive documents/forms. Very convenient app.

There is nothing that I like least about this software.