LiquidEHR Software

4.60 / 5 (25)

Our advisors have recommended this product 17 times in the last 30 days

About LiquidEHR


LiquidEHR is a cloud-based electronic health record (EHR) solution suitable for small and midsize optometry practices. It offers medical records management, medical billing and scheduling tools.

LiquidEHR provides users with features including a mailing list generator, audit trails, workflow systems, document management, compliance checks, integrated e-prescribing and configurable exam records. Tools specific to optometry include historical IOP charts, drawing tools, built-in eye charts, frames data integration and image management.

Clinicians also have access to electronic insurance filing tools, patient recalls, drug interactions and allergy interaction checks, problem lists, active medication lists, medication recommendations, educational resources, smoking status, vital signs and more. Users can also incorporate lab test results, view clinical summaries and send patient reminders. Access controls, audit logs and encryption features are also provided.

Support is offered via email and over the phone.



Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

25 Reviews of LiquidEHR

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(15)

4 stars

(10)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-20 of 25 reviews

Do you use this product?Write a review

November 2017

Weston from Ohio Eye Doctors LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

User friendly/ Easy company to work with

More accurate and complete record keeping . The ability to bill electronically all patients seen that day. Easy to print summary for communication with primary care doctors

Pros

Easy to use, Up and running after few days. It also has a medical code helper to make sure if you are using a certain procedure code that you have the supporting documentation to bill that level. It will alert you to what additional testing needs to be done to keep you in compliance

Cons

Finding diagnostic codes is cumbersome, and I have some difficulty reviewing back through previous records. But I may be doing something wrong or haven't found shortcuts that others may know. So I am having to go back through several screens in order to find what I need

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Mangold, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

February 2018

Marc from Dr. Marc Landes

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Does exactly what I want it to do. Practical, functional, Inexpensive

Easy to use, great price, even better customer support The software is not very flashy, and can seem to have a lot of tabs, which my staff sometimes have a hard time (initially) using, but really, it's easy to use the more you use it.

Pros

Great Customer Support! I call and almost ALWAYS speak to someone who can help right then. If I don't get anyone, they usually call back within 30 minutes.
Easy to use software. I find it easier than others I've tried and used.
priced great!
All-inclusive program I can use to keep track of pt demographics, exams, and billing.

Cons

Sometimes this software will give random errors where I have to close and reopen the software.

November 2017

Lawrence from Dr. Lawrence Haddad & Assoc.

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

After a couple of tries everything becomes an easy flow

cleaned up my office from unnecessary paper clutter

Pros

I like the fact that I can have the option of having multiple exams open at the same time, and the ease of accessing the previous exams for the same patient. customer support is always there to help

Cons

a lot of screens to go threw, and the previous information doesn't automatically upload to the new exam created. have to input it.

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Haddad Thank you so much for you review, the ability to move data forward from previous exam is available in our system, by now our support had shown you how it works. Best Support@liquidehr.com

November 2017

Michael from SDMG

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

It was easy to set up..customer service was great throughout set up and usage.

Easy to ensure compliance and better record keeping, steering away from paper. Works well whether in big or small office.

Pros

The software was very good in terms of making sure all information was recorded correctly, including what O/C level to bill based on case history and exam procedures/findings. Support was fantastic. Set Up was easy. Cost was not prohibitive. No extended contract was required.

Cons

Some trouble incorporating patient's insurance with the actual billing process via the software...we essentially did billing a different way in the beginning. That was not the reason we started the EMR system anyways. LiquidEHR was so nicely specific to the eyecare delivery process.

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Spellicy Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

November 2017

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Easy to use, rarely necessary to use support (but great when needed), awesome value for money.

Great value for the money. Easy to maintain accurate patient records electronically. Not as full-featured as other EMR suites, but easily meets my needs for my solo optometry practice.

Pros

Awesome value for the money. Not as full-featured as other EMR suites, but great for my solo practice.

Cons

Exam data section has limited options. I have to use free-text frequently to describe clinical findings.

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

November 2017

David from David R McDaniel, OD PA

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Smooth transition from paper to EHR

Easily find info. on patients and being able to generate quality reports to physicians .

Pros

Fast learning curve that lead to transitioning my 35+ year practice modality with relevative ease. Fast response time for tech. issues.

Cons

An easier way to input Rx'es....less pointing and clicking. Should be able to print from refraction tab. Highlighted major visual acuities( 20/40 should be bigger than 20/40-2)
Larger range of values in cataract values( sometimes a cataract is in between a 2+ and a 3+.... ie. 2++.

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. McDaniel, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

February 2018

Hiten from Triangle Family Eye Care

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Very user friendly. They stay on top of upgrades.

Ease of use. Again scheduling patients is seemless. The doctor's exam is efficient as well due to their software.

Pros

I can train a new staff member in 1 day! Also very easy to check in and check out patients. The scheduler is also very nice and easy to use. All friendly folks to work with.

Cons

The reporting could be better. Especially if a doctor or practice would like to compare month to month or how many of a certain contact lens brand sold each month/year, etc....

November 2017

Kenneth from Dr. Kenneth Chiu

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

I switched from a big name EHR to LiquidEHR after 8 years. Overall, I'm glad I did.

Pros

Customer service has been kept excellent! They take comments seriously and address update requests frequently. Training new employees only takes a matter of hours instead of weeks like the other system.

Cons

There's a lot of clicking to complete a chart. Some things could auto-fill better like auto recalls and auto coding to make exams faster. Exam files take awhile to open.

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Chiu, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime, Also, your feedback has been added to our development schedule. Best Support@liquidehr.com

November 2017

Gerard from Community Eye Care

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

3 of 5

November 2017

Very simple system to use

Pros

Easy to use; very accessible customer service. My relief doctors are capable of learning the system quickly

Cons

Too many updates. Every time there is an update, it causes other problems to my network, like scanning

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Stafford, Thank you so much for your review, and I hope our support took care of your scanning issue. As for updates, we always try our best to make sure it goes through rigorous testing before it goes out as a release. Best, Support@liquidehr.com

November 2017

Margarita from Paterson Eye Care

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

I have had Liquid now for 2 years and have been amazingly satisfied with the software.

Pros

The ease of use from old charts to current charts, meaning you can go back and forth easily. Customer service is always amazing and very quick to respond. There has never been a glitch that they could fix in a matter of seconds so that I can continue my patient flow!

Response from Liquid EHR of Liquid EHR, Inc.

Replied January 2018

Dr. Paterson, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

December 2018

Laura from Laura Weiter OD

Company Size: 1 employee

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great software, very easy to learn.

I have been using this software since May 2015 and have no plans to change.

Pros

Excellent support staff, they respond quickly. Software is laid out in a basic, flowing format, and even my associates with little help from me, can navigate this system.

Cons

Not really much of a problem, at times, freezes up or slows down. I still find coding for ICD10 difficult to navigate through.

November 2017

Meredith from Family Eye Care

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Very positive

Pros

Great value . Perfect for new office . Love the monthly payment option without big upfront expense

Cons

Time-consuming to complete record. Will not let you go off script . For example , Trace is not an option in slit lamp exam

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Bomse, Thank you so much for your review! I hope our support took care of your issue, Also, we have added your feedback to our development schedule. Best Support@liquidehr.com

November 2017

walter from Walter Beckford OD

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2017

Excellent customer service support

Pros

No upfront cost
Easy to use
I have used other more expensive programs that are much harder to learn

Cons

Sometimes doing accounts receivable tricky. Found if get an error on ou of pocket hard to fix.
Pulling up diagnosis is sometimes also difficult

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Beckford Thank you so much for your review!, Also, I hope our support took care of your issues. Best Support@liquidehr.com

February 2018

Jad from Southern New England Eye

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Wonderfully easy to use EHR with great support.

Pros

Easy to use with responsive support staff and the price point is amazing. I searched for over a year until I found Liquid and couldnt be happier. A major bonus is their cloud option avoiding the need for servers.

Cons

There is one exam template and no way to just add a glasses or contact lens Rx without creating a whole new exam.

November 2017

Melissa from Hudson Optical

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Good

Pros

It is easy to use! It saved time when imputing an order in and is detailed oriented. I really like that there is usually always a solution to any questions I have.

Cons

There are things like how the receipt is laid out for the patient makes them confused. Instead of showing discounts or what they paid next to each item can confuse people.

Response from Liquid EHR of Liquid EHR, Inc.

Replied December 2017

Dr. Wichelman, Thank you so much for your review! I hope our support took care of your issue, and please don't hesitate to reach out to us anytime. Best Support@liquidehr.com

February 2018

Thomas from Thomas Altenbernd, OD

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Easy to use

Pros

Simplicity, easy to go from screen to screen, well payed out. Have had few technical issues in 5 years. Attested to meaningful use part 1.

Cons

Wasn't robust enough to use at my Private practice where I have inventory etc. works great for corporate office exam only

December 2017

Maria from SAMPALISEYECARE

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Great customer service

Pros

Great with equipment integration. Affordable great recall . I'm glad I got this system right away compared to others

Response from Liquid EHR of Liquid EHR, Inc.

Replied January 2018

Dr. Sampalis, Thank you so much for your review! please don't hesitate to reach out to us anytime. Best Support@liquidehr.com 1-866-618-1531 Ext 2

February 2018

Emily from Eye Care Services

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Perfect solution to file patient data.

We love how easy it is to use the software, and store patient data that is easy accessible.

Pros

Ease of use is one of the best features of this software. I was able to learn the in's and outs of this software easily in less than a month.

Cons

The VERY occasional glitch is my least favorite part of the software. But the support team is excellent at helping us in a timely manner and very professional.

November 2018

Manuel from Safe CoManagement Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Best Software by far

I'm recommending this program to other optometrists and ophthalmologists. That's how good this software is!

Pros

Easy to learn and use, best staff to deal with, best price for all what you get in comparison with other software

Cons

There's really no cons with this software or their crew, you can give your comments about the software, if any. Also, the crew will make sure to take your ideas into consideration.

February 2018

Daniel from Spectra Eye Care

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Easy to use

Pros

The software does everything that it says and is partnered with other software that can improve the user experience.

Cons

The software sometimes runs a little slow due to the Remote Desktop feature of the cloud based software