Medios EHR Software


Medios EHR is a cloud-based solution that facilitates access to patient records through a browser on a number of different web-enabled devices. It is a fit for different practice sizes and can serve the needs of a range of medical specialties.

Key features include adaptive documentation, e-prescribing, real time dashboards, inter-office messaging, voice recognition, disease and laboratory management as well as device connectivity.

Included in the system are communication portals for patients and partners, which allow medical professionals to contact patients and third-party providers. The Patient Portal has specific functions for appointment requests, updates for allergies and medications and other necessities.

Medios EHR’s integrated “Meaningful Use” dashboard can keep track of a medical practice’s compliance with ONC Standards. In addition, a workflow module monitors patient progress throughout treatment. The software’s document management system receives incoming faxes and lab results directly, organizing documentation. Medios EHR’s monthly subscription fee includes live technical support.



87 Reviews of Medios EHR

Overall rating

4.85 / 5 stars

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Showing 1 - 20 of 87 reviews

June 2014

Dr. J from Dr. J. Alvarez, M.D.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2014

Everything I need

Pros

For starters, their entire operation is in the US. Nothing is outsourced. Aside from the obvious reasons why that's important, it's really amazing what they can do with the software. They integrate with different labs and machines that my other EHR failed at. By the way, they did all that for free for me. They have never left me alone throughout my time with them (two years) and have given me complete VIP access, even though I'm a smaller single physician practice. This system has made my life easier; everyone in the office has more time. Their tools/features make everything so simple. I know very little about Meaningful Use, but with Medios and their support, I was able to attest. Not only was I able to attest, but their staff helped me out every single step of the way. These people have really earned my respect, and that's not something I throw around lightly.

Cons

The price is really fair, and it's a really good system. They've done so much for me, there's really nothing I can complain about.

September 2013

Samantha from KC Medical

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

September 2013

Big Thank you to Medios

Our office is quite unique. We have four physicians, two are techies and two are not at all. We knew implementing an EHR would be tough. The first EHR we chose was seemed great and they offered us training and custom templates at no charge. We thought how could we lose. Well we lost, it was a disaster. The training was basically an hour with some handouts and videos. The "custom" templates where impossible to work with and had nowhere near the content of what we saw on our demo. So on we went and started the entire process all over again. My advice, don't overlook the implementation process, its key to successful EHR implementation. After seeing about half a dozen demos, Medios EHR caught our eye. We were delighted to see that they do in fact do all of their training by a live person and even better they do not limit the training hours. It was unlimited for our office. Our implementer M.O.(Im just using her initials) was a blessing. She was educated, professional, and Medios very well. Our implementation took approx. 4-5 weeks, which was impressive with our staff. M.O. customized the templates for each of the providers and these templates were not mickey mouse, they had content and were really easy to use. Moving on to our experience with the software. Its really easy to use. We have staff that find iphones difficult that are using medios with ease. So now our office is running smooth. Im not involved with the billing, but I will say our billing department has stated they are very happy with the Practice Management/billing part of Medios. So for the pas 8 months with Medios our office has been running smooth, the staff is happy, Im happier as a physician, and even our patients are feeling the benefit. I highly recommend this system to my colleagues and to anyone interested in cloud EHR.

September 2013

Sam from KC Medical Services


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2013

Our office is quite unique. We have four physicians, two are techies and two are not at all. We knew implementing an EHR would be tough. The first EHR we chose seemed great and they offered us training and custom templates at no charge. We thought "how could we lose?"; well, we lost and it was a disaster. The training was basically an hour with some handouts and videos. The "custom" templates where impossible to work with and had nowhere near the content of what we saw on our demo. So on we went and started the entire process all over again. My advice - don't overlook the implementation process, it's key to successful EHR implementation. After seeing about half a dozen demos, Medios EHR caught our eye. We were comforted to see that they do, in fact, do all of their training by a live person and, even better, they do not limit the training hours. It was unlimited for our office. Our implementer was a blessing. She was educated, professional, and knew Medios very well. Our implementation took approx. 4-5 weeks, which was impressive with our staff. Our representative customized the templates for each of the providers and these templates had content and were really easy to use. Moving on to our experience with the software. Its really easy to use. We have staff that find iPhones difficult, and they are using Medios with ease. So now our office is running smooth. I'm not involved with the billing, but I will say our billing department has stated that they are very happy with the Practice Management/billing part of Medios. So for the past 8 months with Medios, our office has been running smooth, the staff is happy, I'm happier as a physician, and even our patients are feeling the benefit. I highly recommend this system to my colleagues and to anyone interested in cloud EHR.

June 2014

Clarissa from Pain Management and Wellness Center


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2014

Medios Review From Pain Management and Wellness

Pros

I'm the office manager of a medium-sized pain management organization. Medios is easy to use and is backed by great trainers and support. They go through a real implementation, and training is live and one-on-one. This is the only system we reviewed that does this. Everyone else skimps or relies on videos for instruction. During the implementation, they customized our templates. And this was real customization. Not just adding or removing a few items from a standard note. I was elected as the superuser and oversaw the entire implementation, so I have a good understanding of their process. It was like an exact science. Everything was planned out perfectly and handled with utmost care. All I can say is all three of our physicians are completely happy with Medios.

Cons

The only problem is that we didn't find them earlier. Here's the reality with this system: it's a really great EHR and has a great team behind it. It's hard to say you like something least when these guys did everything to make us happy. If there was an issue, it was typically very minor, and we always had resolution almost immediately.

April 2014

Miguel from Dr. Miguel Perez


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2014

Excellent Product, Excellent Implementation, Excellent Support

Pros

I really love their ability to get things done. Even though we are on the opposite sides of the country, my implementation went super smooth. Regardless of what time I called or needed someone, someone was always there for me. Their support is not outsourced, either; even if you just call their main line, whoever answers really knows their stuff. On top of that, it's just a really excellent EHR. This company has the best of both worlds: a first class EHR with first class support.

Cons

What can I say that's bad? I'm happy happy with these my decision to be with IOS Health Systems.

October 2013

Amarys from Midlands Podiatry


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2013

I have been the office manager for Dr. Burton for 2 years, and I worked at a large orthopedic practice prior. We had just begun the Medios EHR and Medios PM implementation when I began working here, so I was very involved right from the beginning with getting our practice up and running with Medios. Since I do the billing for the office, I was worried about learning a new PM software, but the billing system really is the easiest I've ever used. We get any rejection/denial messages right in our system, and by using the ERA payment posting tool, it takes very little time to post payments and reconcile our A/R. Also, their new contract manager has made a difference because I can identify any overpayments or underpayments immediately rather than having to wait. I have no complaints whatsoever. Our staff has found the EHR to be easy to learn and use every day (scheduler, reports, task manager, incoming lab results, etc). Dr. Burton had a hard time at first until the Medios trainer showed him how to use Dragon voice recognition. Since then, he has improved by leaps and bounds. He often says how much easier life is now that he can access his patient records on his iPhone and iPad from the hospital. Overall we have been very satisfied with our choice of EHR and PM. I used another EMR at the last practice, and this is better by far!

January 2014

Jorge from Jorge Loredo MD PA


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2014

Long time user- 10 out of 10!

Pros

I am a cardiologist and have my practice located in a large hospital in Miami. The thing I like best about this product is how simple it is. I have all of the bells and whistles available but still have no trouble with using my EMR. Every time one of my colleagues sees me using this software, they tell me how beautiful it is and how much better my progress notes are than any other specialist in the area. Many times, these friends of mine ask me for the name of my sales rep at IOS because they want to sign up!

Cons

It is hard to say what I like least. I have been using this software for almost 5 years and have had very little issues. I use it on a Mac at home and an iPad when I'm seeing patients in my office or doing rounds at the hospital. Every time I have requested for something from this company, they have provided it to me so I am left with little to complain about.

September 2013

Myriam from Pasquale, Simon, Mitchell, Rydell and Hatcher MD PA


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2013

I am the office manager for a 5 physician pediatric practice in Michigan. My husband is the senior partner in the practice. We tried implementing a free EMR for about 5 months before we realized it just wasn't going to work & began shopping for a new system. After interviewing many companies and doing countless demos we chose to work with IOS Health Systems because of how user-friendly the system seemed. We have been live with the software for 9 months and things are going very well. Even one of our physicians who has been practicing for 40 years is doing very well and had little trouble learning the system because our Implementer took special care to make sure he was comfortable with everything. Now that we have been using the system for some time I am comfortable saying that this is really an excellent company to work with. The customer service reps contact me regularly to make sure that everything is going well and they offer free training all the time for new features that they develop. Our office just seems to run more smoothly and be more organized (even in our Accounts Receivable!) since we have been using Medios. I recommend it without hesitation!

October 2013

Becca from Gilroy Medical

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

October 2013

New to Medios and Lovin it

My office is unique in that we have a mix of Urgent Care/family medicine. I was looking for a software that would provide me with templates that would cover all my types of services and allow me to take control over my practice. I had used a web based system before which failed miserably due to slowness and service issues. I had heard good things about Medios so I wanted to give them a try. After my initial demo I was hooked. It had everything I needed. The most important thing for me is that they created templates for each type of service I offer. I was not limited to boring and involved canned templates. My custom templates keep my documentation quick, clean, and accurate. I have significant more time to spend with my patients and much less of a pain when documenting which is really win-win. My implementer was knowledgeable and I don't know how but she always had the answers to my questions. She never limited my training time or anything. Whenever I needed something I just called and within a reasonable time I would have my request taken care of. Im still new with the system, but so far Im really impressed with the entire package.

October 2013

Rebecca from Gilroy Medical


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2013

My office is unique in that we have a mix of Urgent Care/family medicine. I was looking for a software that would provide me with templates that would cover all my types of services and allow me to take control over my practice. I had used a web based system before which failed miserably due to slowness and service issues. I had heard good things about Medios so I wanted to give them a try. After my initial demo I was hooked. It had everything I needed. The most important thing for me is that they created templates for each type of service I offer. I was not limited to boring and involved canned templates. My custom templates keep my documentation quick, clean, and accurate. I have significantly more time to spend with my patients and much less of a pain when documenting which is really win-win. My implementer was knowledgeable, and I don't know how, but she always had the answers to my questions. She never limited my training time or anything. Whenever I needed something I just called and within a reasonable time I would have my request taken care of. I'm still new with the system, but so far Im really impressed with the entire package.

April 2013

Dr. John from North Valley Medical Clinic


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2013

I would certainly recommend Medios to my colleagues. We are a 4 physician medical center that has been serving patients in our area for 18 years. We had a "less than positive" experience with a prior system which caused us a significant loss in productivity and a lot of staff frustration. We found IOS to be very honest with us in the sales process and this was one of the reason's why we chose them back in June. They did a great job in assessing our needs for implementation given that it was a bit complex since we needed to transition from a system that was not fully functioning within our center. They adjusted their process to work with our physician's preferences (admittingly we were somewhat demanding) and took the appropriate steps with my office manager to ensure our receivables were accounted for and properly transitioned. To date we have all physicians using the system properly and our claims process is once again functioning correctly. I cannot say that switching a system was enjoyable but I will certainly acknowledge the hard work put forth by their staff to ensure that we were taken care of. They did an excellent job.

August 2017

Gonzalo from A medical solutions company

Company Size: 2-10 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

August 2017

The issues I've brought to the table for customer service to resolve are ongoing.

DO NOT USE THIS EMR SOFTWARE. The basis of all businesses is customer service and resolutions to the services that are being offered. This company is by far the worst there is in customer service. Your expectancy criteria must be very very low not to be disappointed. Sure, they are courteous but they always place you on the back burner and nothing (nothing at all) gets resolved.

Pros

You are able review the patients' charts on a single click.
Completes EMR requirements.
I truly do not have any Pros to point out.

Cons

Missing a number of day-to-day figures.
Horrible customer service.
Issues never get resolved.
Not user friendly.

April 2014

Kate from Dr. Martinez


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2014

Medios is best yet!

Pros

Medios is a full practice EHR that runs our entire practice. The major plus is that it is so easy to use. Everyone on the staff (even the old guys) uses this system with ease. They took their time with me to customize the templates and everything works on my iPad/iPhoneG. This process really works! It works because their software is good, their employees are smart, and they genuinely care about the success of my practice. I cannot say enough good things about Medios and their employees.

Cons

I wish they were local; at least, I did at first. But there have not been any issues as far as support goes. If I need something at 1 AM, I just call in and can speak to someone in their office.

August 2013

Michelle from Dr. Marks


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2013

After having Medios for about six months, I think now is an appropriate time to review. We have had enough contact with our implementor, our customer service rep, and other people from their team that I feel I can leave an accurate review of their services. IOS Health Systems is a hard working, honest, A+, and professional company. Medios EHR is a great system, and their customer support is great. Whenever you call, you get a live person or, better yet, you can contact your customer service rep directly. This is so great for when you have those little questions and don't want to spend an hour reading a manual to figure it out. Just call in and within a minute I have my answer. This support meant a lot to our office. We are not the most computer literate, and IOS just made it easy for us. The system has been flawless, has always worked, and I've never had any issues logging in at weird times (I'm often doing work at 3am, etc). To summarize my experience with Medios - its actually been a fun and pleasurable experience. My office is better for having it.

August 2013

Anaisys from Anaisys Ballesteros MD PA


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2013

Unfortunately we did not make the right decision when we chose our first EMR, so it was painful to realize we needed to choose a new software. After interviewing around 20 EMR companies and viewing their demos we decided to move forward with IOS based on how flexible and simple their system seemed. The sales rep also assured me that our patient information would be able to be imported from my existing software. Long story short, my partner and I have been relieved at how well this transition has gone for our practice. We've been live with Medios EMR for 6 months, and the transition was nearly seamless. Our billing did not drop (our greatest fear) and we were able to continue seeing 30/35 patients per day, per physician, with no problem. We are able to edit our templates by ourselves so we don't have to wait for changes which was a problem we experienced in our old system. I think this is a good EMR because it is reliable (our previous EMR was not), the customer service is good, and the company stands by what it says it will do during the sales process.

April 2014

Angie from Family Foot Specialist


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2014

Easy Easy Easy but Powerful EHR

Pros

Quality Product and People. Their EHR has a lot of great features I haven't seen with other systems. Now, after using the system for 12 months, I can say all of these features work and work well. The system is really easy, but it's not too simplistic. We run our two-physician practice with no issues. It's greatly improved my quality of life.

Cons

Theres nothing I really like the "least." It's a good system.

April 2013

Dr. Garcia, M.D. from Dr. Garcia, M.D.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2013

I am a single physician practice, so extra time in my day is a rarity. In my previous EHR, I would have to sit there for hours watching some video on how to make my own templates. I had chosen my previous EHR, because I thought it was cheaper. Well, not only did I end up with a huge frustration, I ended up paying more. So when it was time to make the switch, I did my homework. Medios came to me as highly recommended by a colleague. After going through a few demos of different systems, I took the plunge and signed with MEDIOS. What a joy the past few months have been! For starters, it's a great system: easy to use, fast, and customizable. Second, their team fully trains you and your staff, and they are good at it. I dont know what it is that these other companies think you can learn and spend time watching silly videos to make your own templates. This is one of the many aspects that Medios just blows everyone else out of the water. Their implementation/training is just fantastic. It is an excellent system with excellent training, and excellent support.

April 2014

Phil from Texas Medical Group


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2014

Best EHR For Our Practice

Pros

Everything. Everything. Just everything. The process started out with implementation, which was such a smooth, painless process. They guide and train you through everything. There's no fumbling around trying to figure things out. My implementor was a 10 out of 10. She was professional, intelligent, and even set us for Meaningful Use (which we already got back). There's a lot of thought and effort that went into building Medios. I've been really blown away by how easy it is and the way it has improved our practice.

Cons

There's nothing I like least about this product or vendor.

March 2013

Eric from Mountain Medical Assoc.


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2013

The staff behind Medios have been more than fantastic. The most impressionable and commendable aspect of the process has been how they took care of me during the implementation process. The work they did to the templates to adapt to my style was nothing short of amazing. Their workflow does not slow me down (my greatest worry), and I'm not stuck clicking a bunch of jargon that doesnt need to be there. As I've learned with their system, web based is the way to go. Their system has always performed as expected, its quick, robust, no quirks, glitches, etc. It's the first EHR I've come across that meets all my needs and has no issues. I was also worried since I travel quite a bit and like to work from my iPad, but the system works exceptionally well on the iPad platform. Never an issue there, I have full capability from my iPad. So doing my work on the go is not a problem anymore, and to me thats priceless. Lastly, they have a way with adding a touch of class with everything they do. Great service...Great system. A+ to the Medios staff

November 2013

Robert from Keys Podiatry


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2013

It took me nearly two years to choose an EMR that I thought would work for my busy podiatry practice. I was primarily focused on finding something that was easy to use for my documentation, but I didn't know how much it would change the other parts of my office (e.g.-the front desk and the back office/billing). The documentation is very easy and highly adaptable when I want to make a change on the fly to a template. By using Medios PM, I have been able to streamline the workflow of my business in a way that I did not expect: I am now able to clearly see my receivables and patient balances in easy-to-access reports and dashboards, whereas I could not see everything as well before. My biller says that she likes this system, and I will ask her to write a review as well since she can give more detail than I can on the financial tools in Medios. We are also open on Saturdays and have found that it's easy to speak to a live person in the IOS Support Team when we have questions on the weekends, which was important for us.