Efficiency and additional records of my billing transactions.

I don't usually write reviews for most products, but their customer service is so helpful and friendly, every time I call, they should offer a clinic to other businesses, and especially to insurance companies, how to treat customers. I am a psychologist who sees between 8-10 patients per day, and it takes me less than a minute to submit my claims at the end of each day.

It's hard for me to get used to the newer format so I hope they still keep the old one as an option.

Ease of filing claims and knowing they are being filed per industry standards. Ease of tracking information for each client as well as payments made by clients. The back up and support available by well informed representatives of MCP

The ease entering new client information through the process of entering sessions and filing electronically is a seamless process. I started using this system since 2007 and MCP is always on top of industry standards and continuously improving features with no price increase. I refuse to pay a biller when I can electronically file primary and secondary claims for all the insurance companies all in one place. Isn't that amazing !! You can easily see whether your claims have processed correctly so that you can correct any errors you have made. I no longer file paper claims and the electronic filing process serves as proof of a claim being submitted so I am assured that the insurance companies will acknowledge and pay. An added feature which I love is the ability to use charge card payments with each session by using the pay now option . I can't believe how much this system makes my life so much easier to track all aspects of my business....love it !

Like any system, it takes learning how to use it but I have found that when I needed help to learn the system, the staff was so helpful, answering questions within a very short time. The most cumbersome part of the process is entering eob's but even that has become faster. I do not feel a need to enter and use all the accounting aspects of the system and that works ok for me.

I do really love the ease of the system. I have used it for the past 6 years. I would just like to see some changes for it to help us grow as a business. I love the customer support we receive. [SENSITIVE CONTENT] usually helps me and she is the best.

This product is easy to use and the customer support I get from [SENSITIVE CONTENT] is amazing. However there are a few features needed to better the portal. I love the ease of use and support.

Some of the Cons of this software are... Invoicing is not so user friendly. I should be able to do a date range and print up all invoices at once with all dates of service showing for date range not just a total. I should not have to go in and manually do all 200 of each providers client invoices. Also no ease of access for applying rebilled payments and updates. It is not easy to update a corrected claim and chop out the previous portion so that the client understands why it was billed out twice. Also when a clients payment is taken through instamed it should show up right in their account on MC+. We have to run the payment on Instamed and then have to apply through MC+.

The support staff is wonderful. The support staff is amazing. Like with most complex software, there is a learning curve at the beginning. These people will continue to talk you through smaller problems and make training appointments with you for more complex issues that are a little hard to wrap around at first (such as secondary insurances).

This software is easy to use (once trained), saves a ton of time not having to enter insurance payment information manually, and it comes a a much more reasonable price than other therapist billing and electronic record software. I love being able to charge client's for their co-pays, co-insurances, and deductibles as soon as I get the electronic claims in. Because this happens very quickly, I save a lot of money not having to bill clients, not chasing after them two months or more after their session date, etc. I get indicators if something has gone wrong with the billing and I can easily fix it and re-submit.

I did run into one rare incident in which I was not able to bill Regence as the secondary insurance when Humana was the primary. I could run the secondary through Availity, but I looked into that and it seemed so cumbersome as to not be worth the small secondary payment.

Great overall experience. Many time saving features without an overabundance of mouse clicks to get things done. Fair price for the product. The product is always expanding and improving. I have, and will continue to, recommend it to other therapists.

It's very easy to use, and fits into my work flow well. Doing billing and writing notes is not why I got into this field, but My Clients Plus makes those tasks about as hassle free as possible. MC+ has always had outstanding and very responsive customer service. I only have to contact them a couple times per year, but they are always fast and thorough with their responses.

It would be nice to be able to customize the list of interventions and the section with the list of treatment foci rather than having to find a template with the closest fit. It would also be nice if the items not checked in the list of interventions would not show up on the final note. Jituzu works well, but my clients have difficulty remembering the name, which seems to make them less likely to use the client portal, especially infrequent users.

We have used MCP for ten years and have been very happy with the program. MCP is very user friendly and has fantastic customer support, always available for any and all questions. With updates and new features being added through the years, MCP provides exceptional quality of medical billing and patient account management. They also offer many add on programs (ie Jituzu) which interfaces to further streamline all aspects of medical practice.

Some forms or processes are not able to be edited after created, rather they need to be deleted and completely recreated. For example, if a session is billed incorrectly it cannot be edited. The session needs to be completely deleted and a new session created/billed. It can be tedious if numerous sessions are needing to be edited. MCP also does not have an app version which would be remarkably game changing if it did! Understandably it would be difficult to maintain HIPAA compliance in such a program, but would be a wonderful addition if it could be accomplished.

I've been using it for 5 years. I find this software interface to be intuitive, efficient, and easy to use. At the same time that it's easy to use, it doesn't sacrifice on quality. I don't use all the features that are available, such as running analytics and the Jituzu calendar, which costs extra. But I am very satisfied with the way it keeps progress notes and does billing. The customer service is stellar. On the rare occasion that I have a question, I get a real person on the phone with almost no wait at all. Each representative has been helpful, knowledgeable, and friendly.

I think the 1) Ease of use and the 2) Friendliness / helpfulness of the Customer Service Rep's are my two favorite things about this software. I spend about 20 minutes a week doing my billing and its pleasant and easy process.

I did't love the design of the Jituzu calendar, but it's not a big deal because you don't have to choose that option if you don't want it. If there were a different way that it could automatically import to my calendar and send reminders to clients, that would be great. But it's not a deal breaker for me.

Fantastic!

I have been using MCP for nine years. It was very easy to learn, efficient, simple to navigate and the support from the administrators is awesome. Located in the US, they will respond within hours of being contacted; pleasant, informative and easy to understand.

Inability to remove data shown on balances due. Occasionally, I will enter the pay now in error, or make an error between therapists. I am not always able to go back into the system and remove the transaction, after the fact. I have to disregard these items from the balances due report. I should be able to remove what I choose to remove. I would also like to be able to enter a new diagnosis code while billing. There are occasions when I am billing a new client and the therapist has chosen a diagnosis code that is not set up.. I have to go into dx set up, add the new code and then start the billing process all over again.

Colleagues will ask me how much time I spend on billing and my answer is "close to zero". The only time involved was getting it set up originally, but now I enter my note after the session and it's on it's way to billing in no time. I'm also getting paid much faster than in the past. I simply cannot say enough good things about this program!

I had tried at least 3 other software programs prior to trying My Clients Plus, and this one is head and shoulders above all the rest. I think the combination of ease of use (user friendliness) and the excellent customer support are the two things that stand out the most.

There is nothing that I dislike about this program!

The program was easy to learn and navigate. I love the reminders but don’t like that the time stamp changes once you make a needed edit which causes you to loss money.

I love the reminders that it gives you once you complete an appointment.

I don’t like that if an edit is needed that the time and date of original submission changes as well causing you to loss money for work done.

Overall, I would definitely recommend My Clients Plus!

I love the affordability of this software. Our practice does not need a lot of bells and whistles, and this software is perfect. It is pretty user-friendly and the tech support people are fantastic. I have recommended this software to many chiropractic colleagues who are looking to simplify their office. The fact that ebilling is so easy is a definite plus!

I would like to be able to edit payments. I believe the software development team is working on this capability. Also, I would like more flexibility on the templates, although I believe the team is also working on this.

Great.

I've been using MyClientsPlus for about 2 years, and feel that my success in my private practice is partly due to them - I was able to avoid giving 7% of my total revenue to another person, and instead I learned how to do my own billing via MCP. Mostly, I want to recognize their Help department - I used them multiple times, and they were unfailingly prompt, specific, and well-regulated (compared to me!) when I needed them.

Well... the "Notes" could use some work (maybe making it easier for us to fashion our own?) and the "look" isn't snazzy. But these are paltry complains.

This has helped me manage my notes, assessments and billing. I especially live the customer service, they have always been pleasant and take the time to make sure you understand everything and you are satisfied.

I absolutely love the software. I was initially resistant to shift from doing everything individually to streamlining everything. I am so glad I made the choice to. I have been using this high quality affordable system to assist me with managing my billing, scheduling, client reminders and video conferencing.

Some of the various billing options, just don't understand them all.

Excellent from the beginning. Very caring patient individuals work for MCP. It's cost effective to use and relatively easy to use remotely from any device or computer.

It is fairly easy to use, the best aspect is the customer support. It is available and extremely helpful for the busy therapist running a private practice.

Nothing, maybe adapting to changes, but there are always options and lots of warning before any changes occur. I would like to be able to control my own data backups. That is one aspect that i would appreciate having and is important to me.

It was relatively inexpensive and easy to gradually add additional users. The promise was to add whatever templates I wanted to add to their librray.

Not well integrated. Available templates do not meet legal requirements here in Ohio and they REFUSE to consider adding the needed templates as they promised. EOB's have become a disaster since they persuaded me to switch to their recommended clearing house. Their quality and reliability has steadily gone backwards at the same time that they have steadily increased prices.

I will admit, when I first started using this software several months back, I had little actual billing experience myself as I had always had a biller in the office who took care of that side of things for me. A friend recommended this software to me and suggested I try it out when my biller unexpectedly left. I'm happy to report I was able to get everything set up and take up billing on my own relatively easily, thanks in no small part to My Clients Plus. As another reviewer stated, the initial set up is by far the longest, most tedious part of using MC+ , but once that is done, billing is a breeze. I spent some time during the first week of my FREE (always a good thing!) trial and watched the Help videos on their Help page, and I joined one of their webinars to get a better feel for how to get started and I was off and billing in no time. When I do have questions (it happens to even the best of us), their customer service is readily available and always seem happy to assist me (even when I'm having one of my "Senior Moments" and forget something simple). So far I've yet to come across a client that has tertiary insurance, as another reviewer states, so I feel, at least in my area, this is probably less common of an occurrence . What I absolutely love about this software though, above even the ease of billing, are the progress notes. There are so many to choose from, and they just make note taking so easy! I spent a couple of hours here and there setting up my "library" of notes I wanted to use, going through all of them and carefully selecting the ones that worked best for me and now I can take care of everything, from billing to notations with just a couple hours of work a week. All of this for $30 a month?! I don't know how they manage to offer that low of a price but I am sold 100%!

I've been using My Clients Plus for over 12 years and for me, it's exceptional. Easy to use, convenient, customer service is good and the company keeps up to date, they keep improving the product. I love it, everything about it.

Efficient, easy to use, very clean interface.

I love this software - for me, it's perfect.

I LOVE IT.

Ease of use is number one. I used it when I first started doing my own billing about 8 years ago. Then I freaked out over ICD-9 and switched to more expensive software, which ultimately led to three different changes and guess where I ended up? Back to where I should have been all along.

In the newest version, I have to reduce the width of my page so use both up and down bars on the side to read the length of the page.

This is a great product and helps you organize your business easily. This tool has been imperative to the productivity and organization of my business.

I like that all my information is safely stored in one place, and it is easy to access. It keeps track of things I wouldn't have thought to keep track of in a professional, precise way. I also believe their customer service to be outstanding. Overall I believe this product to be worth EVERY cent.

I have NO cons to report. Any challenges I've had was simply in getting to know the system which were easily resolved by the amazing customer service.

I am able to bill, easily look up clients and their balances owed.

As a one person therapist operating a private practice, this software has been invaluable in providing a concise database of all clients, statements, diagnosis and treatment.

I do not use half the features so I would prefer a reduced price based on the number of features used. Overall, great product at reasonable price.

My Clients Plus is the foundation for my entire practice. I can access it from multiple devices and this, coupled with the general ease of use, allows me to work from any location.

This software has been the foundation of my practice for six years. It has a notable ease of use, clear sections, and all elements necessary for a private practice.

I have not encountered any obstacles with this software.

terrible can't get phone calls or emails answered

I liked this company for many years and often referred friends to use it. But in the last few months the fees have gone up and I can no longer get a response to questions I would not recommend to anybody for the the hidden fees and no help at all

Used to be a great company but no longer

Excellent!!! I could not ask for more in a product and customer service staff and response.

It is very user friendly and I have experience using other medical record software with the Military and Community Mental Health Agencies.

I would love to be able to charge a parent's credit card one time for two of their children who are receiving services.

This is software without which I could not function - I would spend hours more on my billing, case notes, set up.

Set up of clients is easy; invoicing/billing is easy; posting is easy; so many templates - So happy that ACT template was added, since this is my primary modality!

Haven't been able to add pre-paid copays/coinsurance to a client account

I have had a wonderful experience with My Clients Plus and I have been using it for over 3 years now and continue to recommend it to fellow therapists.

This software is user-friendly and it has helped me save money in my private practice instead of using a billing provider.

There is nothing I don't like about this software.