About OneTouch EMR

OneTouch EMR is a cloud-based EMR solution that helps practices including Internal Medicine, Family Medicine, and General Practitioners manage patient's medical history. The solution can be accessed remotely via mobile devices running on different operating systems like iOS and Android.

As an ONC-ATCB Certified solution, OneTouch EMR can be used by physicians looking to qualify for Meaningful Use. The solution is designed to provide reimbursements for doctors by helping them manage overall note-taking capabilities and providing a virtual Encrypt-and-MAC coding assistant.

OneTouch EMR offers support via online chat, tutorial videos phone. The solution can integrate seamlessly with several practice management and billing solutions or can be offered with...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

20 Reviews of OneTouch EMR

Average User Ratings

Overall

4.23 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(7)

7

3 stars

(1)

1

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

June 2018

Michael from Healthcare

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

My experience has been great. The customer service is excellent. Could not ask for any better.

Pros

This program is awesome. Very user-friendly very self explanatory. Very easy set up. The super bills and patient summary is and pertinent negatives are also perfect and very easy to work with. Giving very professional summary is for patients etc. which certainly decreases my charting workload. Most of all, it is iPad friendly which is what I was looking for to begin with. Making it a whole lot easier.

Cons

So far I have not really found any cons? One thing I would like to see? Is the potential to upload my own PDF documents That must be in a certain format a.k.a. Via state regulations and also documents I have created pertaining to certain modalities, and be able to edit them with my ipen capabilities and attach them to individual patient charts.? This would be very very handy.

October 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

3.0

Functionality

3.0

October 2018

Laborious to set up

I decided to go with a different EMR because of these limitations.

Pros

Price: free if you don't need more than 1 electronic RX at once. Well laid out format that is easy on the eyes Many automated features Can integrate major labs, local pharmacies and imaging services Will assist in transfer of Practice Fusion account.

Cons

Unable to cut and paste templates. Had to build templates by clicking buttons in different categories making transfer from my Practice Fusion more complicated than it could have been. Portal could offer greater functionality and services.

Response from One Touch EMR

Replied October 2018

Thank you for your feedback, we're sorry that we weren't afforded the opportunity to assist you directly. Practice Fusion only allowed 1 electronic Rx at a time on their FREE platform, as is the case with our Free Version. We also offer the option to send multiple scripts at a time. Regarding Setup: We also offer a Free 1-hour session with our trainers to assist in setup, but you did not accept that invitation. Templates: No software that I'm aware of allows the user to cut/paste fillable templates from one system to another, but we have several hundred pre-built templates based on specialty which are easily customizable, and also offer the option to have custom templates/forms built for you. Patient Portal: Allows for all patient forms and intake documentation to be entered by the patient (demographics, ROS, Allergies, Meds, Med History, etc..) I'm not sure what greater functionality we could provide.

October 2019

Nathan from Whole Fit Chiropractic

Company Size: 1 employee

Industry: Alternative Medicine

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

5.0

October 2019

Great system. Hard to beat the cost

This software is great for a cloud based system with little to no cost. You will not find a cheaper option that gets the job done and the customer service has been great.

Pros

The fact that they have a free version is great for the low overhead office. They also have the ability to add just the features you want which allows you to only pay for things you will actually use.

Cons

It could be a little bit easier to customize. There are a few things that you arent able to change like required fields on patient demographics and such. It would be nice if they had an Android app as well as the IOS one.

January 2019

Laurie from Upscale Health

Company Size: 1 employee

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

1.0

January 2019

Too Difficult

Pros

Free, support available if you can wait a few days.

Cons

Two login's one for Admin and one for Provider. Too difficult to keep up with logins even to get started .To reset password seems to take forever. Signed up months ago but have not been able to use yet. It might be a great product but I am looking elsewhere.

Response from One Touch EMR

Replied February 2019

Thank you for the feedback. I'm sorry you were having issues. The system has different user roles, each with very different capabilities, just as most practices do. The orientation video we provide when you first sign up shows you how to set the system/practice up initially so that you don't lock yourself out. That being said the system may be customized so that you only need one logon. We also offer FREE setup assistance and training and would be happy to assist you. Contact OneTouch Sales and ask for assistance.

April 2019

Michael from Family Practice - Urgent Clinic

Company Size: 1 employee

Industry: Medical Practice

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

1.0

Functionality

3.0

April 2019

One Touch EMR

Works for a limited scope but fine for the application that I'm using it for. Other than not being able to add a record from a previous visit, back date and time, it functional. Haven't figured out the eRx part of it yet, started to register but it didn't work.

Pros

Easy to learn, self paced, can customize some features.

Cons

Support is pretty much delayed and non-existent in the moment. Can't input from a previous day, i.e., seeing a patient at night at home, document on paper, enter the next day, not able to enter a back date and time from the paper chart.

Response from One Touch EMR

Replied April 2019

Thank you for the feedback Michael. You may import data from a prior note only after the note is "Closed", which is done at the Superbill. eRx requires identity verification prior to setup. Once the documentation has been received by our support team, setup is quick and easy. You will also receive instruction on how to use e-prescribing. Feel free to call us if you need assistance.