patientNOW Software


 

patientNOW is a hybrid integrated Practice Management (PM) and Electronic Medical Records (EMR) solution for aesthetic medical practices like plastic surgery, medical spas and cosmetic dermatology. The solution can be deployed either in cloud or on-premise. It is also compatible with various windows enabled tablet computers.

patientNOW helps practices automate workflows, manage interactions with patients that helps them to retain their existing patients and capture new ones.

The EMR solution features e-prescribing, lab integration, ONC-ATCB certification, narrative reports and procedure workflows. In addition, patientNOW offers a suite of PM applications including medical billing, patient scheduling, accounting, and a picture archiving system. The patient portal allows practitioners the ability to directly interface with patients that helps in delivering automated follow-up messages and appointment reminders.

patientNOW offers services on a subscription-based pricing model support via phone, email and through online FAQs.

 

patientNOW - Document Creation
 
  • patientNOW - Document Creation
    Document Creation
  • patientNOW - Photo management
    Photo management
  • patientNOW - Scheduling
    Scheduling
  • patientNOW - Registration
    Registration
  • patientNOW - Patient documents
    Patient documents
  • patientNOW - ePrescribing
    ePrescribing
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

42 Reviews of patientNOW

 

Start your review of patientNOW

Click to start
https://www.softwareadvice.com/medical/patientnow-review/
Software Advice Reviews (11)
More Reviews (31)

Showing 1-11 of 11

Jan from Premier Plastic Surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Best software for Plastic Surgeons

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Easy to use. Support and trainers are always helpful and available. The program is easily customized to our needs

Cons

Some restrictions with documents and layout can be frustrating. If we have a complicated issue it may take several days to get an answer back.

Review Source
 
 

Heidi from Waldorf Dermatology & Laser Associates PC
Specialty: Dermatology
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Promised everything - delivered nothing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My cosmetic dermatology office discontinued using patient now after less than 6 months. Too many problems to list all of them here. Plus they refused to refund ANY of my 4 years prepayment.

Pros

There is nothing positive that I can say about this product. It was a disaster for my practice for the ~ 6 months we used it and afterward as we worked to remove its tentacles from other software we use regularly.

Cons

The software never performed as it should. The Inventory control was a disaster - we tracked manually (with extreme care) and the two never matched. We were unable to pull even the most basic financial reports from the data. Patients were sent birthday emails for free services we don’t perform despite our specifically explaining to them that we did not want emails sent to pts from the system until we were ready to customize them. And the company refused to honor their full money back guarantee or even return the additional prepayment we made for 3 additional years.

Review Source
 
 

Karen from Center for Advanced Plastic Surgery
Specialty: Surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Patient Coordinator

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like patient now but I find some of their billing programs less than par and hard to understand. With some support, it makes it better

Pros

It's pretty user friendly, Easy to toggle back and forth from screens, Able to do alot of things that we probably don't use efficient enough

Cons

Some of their billing programs are less than par. It's sometimes hard to get through to the support crew

Review Source
 
 

Brian from Dr. Brian Windle
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Quality Software for Plastic Surgery

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used a number of EMR systems in the past and reviewed almost all of the packages available for plastic surgery. PatientNow is, in my mind, the clear winner for value, functionality, CRM, ease of use and reporting.

Pros

Great for automation of patient reminders and thus retention. Relatively simple to use as compared to other packages I have reviewed. Good support.

Cons

It is Windows based and thus the new cloud functionality is not as clean as if it was an IOS app but it is getting better with every update.

Review Source
 
 

Robin from Mesos Plastic Surgery
Specialty: Surgery center
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Love how user friendly this software is!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ability to reassign docs to other staff members to complete. Ability to communicate between staff regarding patients.

Cons

Treatment paths are annoying. Would like to know how to turn them off or not have to use them at all.

Review Source
 
 

Ethan from Wake Plastic surgery
Specialty: Plastic & reconstructive surgery
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Patient Now functionality review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Be responsive. Get a cloud option promptly.

Pros

I like the reports I can run with the system for tracking and financial purposes. It is fairly straight forward to work in, as well.

Cons

It does not have a cloud option and is based on our server which takes up a lot of space. Also, the patient portal for patients is always giving us trouble. The plug-in for outlook isn't available with the new update and so we cannot update because that option is vital in our daily demands.

Review Source
 
 

Justin from Chelsea Cosmetic
Specialty: Other specialty
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Awful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product is an awful EMR. While it is aesthetically very appealing over many options, it is just a disguise for how featureless it is. Unlike many EMRs that we took a look at, patientNOW has virtually no open API. They say they do, but we had many of our partner vendors and software companies take a look at it for integration and all said it was virtually unworkable. I wouldn't recommend anyone chooses this unless they are fine with it not interacting with any outside systems or devices.

Pros

Aesthetically appealing, mostly simple to understand. User-friendly UI.

Cons

Virtually no API. Featureless. Low-to-No outside collaboration/integration.

 
 

Peter from Capizzi, M.D. Cosmetic Surgery and Skin Care
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

Must have for a new practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

In 2005 I took a chance with PatientNow in North Carolina. My practice was the first in the area with this EMR system. Since then it has continuously improved, become more efficient, and easier for the staff to use. The best, without a doubt, is the ability to discuss areas of concern with the CEO personally or by email. He is very responsive and cares about the product, quality, and user experience. This is a system that is a must have for any new or existing practice.

Likes Least

The treatment pathways could be simplified, but work.

Recommendations

No EMR is perfect; however, no emr has the ease of customizing and pleasant responsiveness of the staff that cares. Support, support, support investigate the ease of achieving support for any EMR you choose. This is the difference maker!

 
 

Lori from Athleo Cambre M.D.
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

Happy Practice Manager . . . . . Again.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The support from both the technical and customer service side is second to none. We always get an answer the same day if not immediately.

Likes Least

After 4 plus years I am still having a fight with the Treatment Pathways. I just know one day soon we will be friends.

Recommendations

Do your homework, but chances are, if you are a small to medium size practice you won't need most of the bells and whistles of some of the more expensive programs. I like the personalized service we get from everyone we speak to. It feels familiar and I never feel like my question is taking up anyone's valuable time. I would implement it again if given the chance.

 
 

Kristin from Zinsser Plastic Surgery
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

Patient Now is a wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I love their reports. You can run a report for almost everything. You can easy customize any report for your needs. PatientNow is very user friendly. If you have any questions their support team is incredible. They are very helpful.

Likes Least

Sometimes I have a hard time looking for where to update changes in our office but, rest assure their support is always there to help me quickly.

Recommendations

Just do your research. There are other companies out there that give you similar product however way more costly.

 
 

Hillary from Grossman Plastic Surgery
Specialty: Plastic & reconstructive surgery

June 2016

June 2016

So happy we made the switch!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love how simple it is to use. Everything about it can be totally configurable to what we need. We were able to drop some of our other partners, like solutionreach and reviewboost because patietnNOW offers that functionality and more integrated right into the system. Obviously, that cost savings alone has been significant. From a support perspective, I am always able to get through on the first try and my issues are resolved and questions explained in a timely and respectful manner.

Likes Least

I wish the surgical images were a little newer but we are able to import our own so it wasn't that big of a deal.

Recommendations

We switched from another more prominent and costly EMR provider. We were just fed up with being nicked and dimed by the big guys. Do your research. We went through several demos with the patientNOW sales team and various members of our staff to be sure that EVERYONE was totally comfortable with the switch. It was a bit of a rough process to make the switch from our existing EMR to patientNOW but one that after 3 years we are still glad we made.

 
 
 
Showing 1-20 of 31

meher from david k funt
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

PatientNOW Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

it is not very user friendly

Pros

color coding ability
ease to add appointment types

Cons

i do not like that the pathways are associated with appointments

Review Source: Capterra
 

Maria from Funt Aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

PatientNOW Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

have been using the program for 6 years and love it

Pros

the software is very user friendly

Cons

the software updates too often

Review Source: Capterra
 

Rebecca from Funt Aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

PatientNOW Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like our PatientNOW trainer but it always takes a long time to get an appointment with him. Thanks to our rep

Pros

I like how the different colors make it easy for me to have a quick understanding of what the schedule looks like.

Cons

It is hard to get assistance immediately when you need it.

Review Source: Capterra
 

Julia from Centre for Plastic Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Patient Now Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

It’s okay. I think it would be a great software program for an office with only one provider. It just doesn’t work well as we’d like in our of nine providers.

Pros

Its fairly easy to learn and very user friendly.

Cons

It’s missing key elements for reporting and other functions. Most of the time it doesn’t work the way we need it to so we end up having to create work around protocols to complete tasks. It’s very time consuming and not as effective as we would like.

Review Source: Capterra
 

Paul from Paul Chugay MD
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Great EMR

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use program. Clear colors and display

Cons

Difficult/impossible to remove providers

Review Source: Capterra
 

Sheena from Lumen Laser and Aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's been great.

Pros

The client support is fantastic. By phone and email they are quick to respond and extremely helpful

Cons

It would be great if the reports were easier to find. There are too many areas to pull report from and they are not labeled for an easy find

Review Source: Capterra
 

dina from Funt Aesthetics
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2018

October 2018

Patient now for Dr Office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We just started a rewards program and patient now has the ability to automatically give our patients those reward points. This is great feature because it takes human error out of question.

Pros

I like that it is able to award points since we have a 5% cashback on all purchases program in our office. I also like that it is able to generate reports on sales.

Cons

I think it needs to be more user friendly. It is difficult to set your own treatment pathways and remember all steps.

Review Source: Capterra
 


October 2018

October 2018

No title

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall experience is positive, however cost is a little high to use some additional features of software. Features should all be bundled into a one time annual fee.

Pros

Easy to use and easy for new staff to learn scheduling in the software

Cons

Ease of reporting features and lack of some reports

Review Source: Capterra
 

Ashley from Weiler Plastic Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2018

October 2018

Great program, not perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great program to be all inclusive, from running reports, tracking inventory, scheduling patients, emailing/texting patients, having an online portal and so much more. It is not perfect, but overall happy and would recommend.

Pros

I like all the options provided to customize the program. It is nice to have a program specifically geared towards plastic surgery/medical spa/derm clinics. Fairly user friendly

Cons

There is no "lock" for office appointments or sticky notes. It takes extensive knowledge to set treatment pathways. I wish there were ways to save commonly run reports on "ReportNow"

Review Source: Capterra
 

ERIKA from Spa 3:16
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Medical Spa

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to navigate between tabs and user friendly.

Cons

Refunds and ability to link to outside clover system. batch emails very confusing to navigate

Review Source: Capterra
 

Celia from Skin Renaissance
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Easy to use EMR for aesthetics

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Using PN EMR for all office and practice functions. I find it fairly easy to use and overall like it. I would recommend it to a colleague.

Pros

Ability to edit notes. Inventory is useful, ability to use a pen on a tablet to write chart notes is excellent

Cons

Unable to successfully integrate photos, seems like a glitchy function. Support often doesn't answer the phone, and support personnel are sometimes not up on every issue.

Review Source: Capterra
 

DAWN from David K Funt MD
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Patient Now Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I LIKE PATIENT NOW BUT IT IS ALWAYS A CHALLENGE TO GET A HOLD OF ANY REP

Pros

IT IS ABLE TO COMPETENTLY KEEP TRACK OF FOLLOWUP COMMUNICATION WITH PATIENTS

Cons

IT IS NOT USER FRIENDLY, TAKES A WHILE TO UNDERSTAND ALL THE FUNCTIONS OF IT.

Review Source: Capterra
 

Danielle from Plastic Surgical Associates
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Solid EHR Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Initially we had major problems with one member of their staff, but now their staff is AMAZING. Same day responses, on-site visits (they sometimes bring doughnuts), and they will cheerfully help with even the silliest, repetitive question.

Pros

Levels of use - you can start just scheduling, and then add in elements as you transition.

Cons

It doesn't feel super intuitive, and the set-up is quite involved.

Review Source: Capterra
 

Ashleigh from Injexts
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Patient Now Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

poor customer service.
poor training experience
way to high annual fee for poor customer service
high i cloud storage monthly fee

Pros

can access at home. I like using the images to chart on.

Cons

Slow
Can't send scripts electronically
hard to build out new forms and don't like paying for form build out.

Review Source: Capterra
 

Theresa from ReNew Integrated Medical Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Aesthetic and functional Medicine

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great reports and overall ease of use

Pros

Great for aesthetic practice. The ability to document injections

Cons

Office notes for functional medicine practice are time consuming and there does not seem to be any customer support to help with this issue

Review Source: Capterra
 


September 2018

September 2018

Patient Now -- good for a small office

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is inexpensive compared to other practice management / EMR systems. It has the foundation to be a very good EMR / PM system. The support staff / help desk is very nice but sometimes unresponsive particularly with complicate issues.

Cons

The scheduling portion leaves a lot to be desired. Reports are not always accurate. Reporting functionality is limited. Forms are not easy to build. There is minor customization possible, changes are only made if groups of users want them.

Review Source: Capterra
 

Tonya from Gravity Medical Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

My Patient Now

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A+++ Positive

Pros

Ease of use. Many helpful features. Great Support.

Cons

Would be nice to have trainings in a format that they can be accessed at anytime.

Review Source: Capterra
 

Cynthia from Diehl Plastic Surgery
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

Patient Now is a pretty good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Fairly straightforward system

Pros

Reasonably affordable, easy / straightforward to use

Cons

Have to call to make some changes and some limitations

Review Source: Capterra
 

Jenny from Seattle Face and Skin
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has the tools and functionalities you need for the business

Cons

Not user friendly in choosing the patients

Review Source: Capterra
 


September 2018

September 2018

Patient Now Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

Pros

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions.
The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest.
The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

Cons

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2.
Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

Review Source: Capterra
 
 
Write a Review