Everyone is friendly and responsive and ready to help. I would like to see quicker updates.

The PatientNow program is an excellent practice management system for a cosmetic practice. There are a few flaws, but I have found the developers and help desk to be really open to feedback. My only wish… quicker solutions. The program is solid from a marketing prospective, it features a drip marketing component that is correspondent to the patient’s procedure of interest or in the patient’s pathway of their treatment(s) they have selected. This is excellent in terms of focused marketing efforts, and segment marketing. Being able to segment market to those patients interested in a particular service/procedure that they have expressed interest in means higher open rates on emails, more visibility and better patient engagement because you are able to address patient’s concerns specific to their interest. The program is 95% user friendly and intuitive. It is easy for everyone from the front desk to medical personnel to use. For the most part the program is able to arm administrators and physicians with what they need to have schedules, reports and other business items accurate with a few very minor details I will mention in the “the least liked about the software section”. Speaking to the marketing end, it is amazing to custom emails for each procedure and each step of the process for a procedure as it relates and corresponds with an appointment. Meaning it is great to email patients about their upcoming procedure or appointment automatically.

As stated in “pros” section of the survey the marketing component “treatment pathways” is dynamic way to communicate with patients without having to remember to follow up or to create emails. Emails can essentially be launched daily to hundreds of different patients for the treatments they are interested in. This again is great! The issue is the program is not HTLM friendly so sending professional branded materials is not an option. You are really forced to piece together emails that looked pieced together or you can type generic emails – not good for a luxury practice or product. Reports are okay, it does take some maneuvering and comparing to have things balanced in terms of commissions, end of day, AR etc. More custom reporting should be available and the response to custom request varies based on their other prioritized projects. Reports are mathematical and should always balance regardless… 1 + 1 is always 2. Scheduling is easy, but I believe could be easier. Viewing a patient’s schedule history should be the easiest function of the system, it is not. It is not hard, but it is not efficient for the people who have the hardest job in a practice which is the front desk. Inventory is trash in equals trash out - meaning there is too much opportunity for mistakes. This can be an area of too many opportunities for potential loss… the program should have a better on order, received control mechanism. We are still waiting on the cloud version, like an APP

In all its is very good deal for what you get. The customer service and tech support is a main reason we decided to go with it.

This program has the capability to do so much and has increased our revenue by 15% in just the short time we have been using it. The ability to send mass text and communicate via text allows us to send promotions we normally were limited in an eblast. Patient Now is also very efficient in transitioning from paper to fully electronic paperwork. The pre loaded templates make for a easy transition. We also utilize the treatment pathways that really make our office seamless and professional. Patient Now has buildable reports that make allocating our marketing dollars more efficient. Overall it is a very eloquent program.

The learning curve but worth it. It would be nice to know that it usually takes 6 months to 12 months.

I ran out of room above; but there are multiple other problems with PN and their support and capabilities. The report and data analysis are a joke--if you really want to know, for instance, how many of a specific surgery you book from a certain city or area code to know which of your ad campaigns are actually turning into booked cases you can not. If you want to know how many of a specific type of surgery you've done within a specific time period you have to just print all cases for that time period and count them yourself, and on and on. As I write this my nurse is on the phone with a PN technician for what will literally be her 12th hour trying to solve the loss of scanning capability which accompanies the cloud base version we, and other PN clients, are being pushed into using. Yes, with every change or upgrade prior functions are typically lost, the techs completely BS us by saying that it is a fault of our office, or something our IT guy did, etc., before finally admitting (after two weeks of this crap) that other offices are all having this same issue. This is absolutely standard operating procedure for PatientNow. They deny the problem for a while, we waste multiple hours trying to work around a technical issue ourselves with no help, I finally get angry and push it when what they are telling us makes no sense and finallly they admit that there is a problem on their end which they do not know how to fix; and do not know that they will ever fix.

My patient records are all currently stored in this EMR. That is the only pro. and the only reason we still have it. Will likely be switching soon.

Multiple misrepresentations and technical issues. Will list just a few : 1. Before and afters are crucial to a cosmetic surgery practice. PN has multiple issues with photo management .I put in an "enhancement request" July 2015-still pending. Issues include: You can create a before/after montage but CAN'T SAVE IT. Yep. You have to screen shot, save to your desktop, and then import back into the chart. Second, the before/after you create is not in a form usable for your website, ads, soc media, etc. It has a crude border which separates the photos and the right and left borders have dotted lines and arrows on them. Finally, if you want to do a 3x3 grid instead of 1x1 or 2x2 the photos can not be put in any specific order so you can not really show "before" and "after". PN salespeople are dishonest even if you pointedly ask a about a specific capability or if there are any extra charges, etc. PN administration will NOT back up what their salespeople promise and just tell you they don't know why you were told [fill in the blank]. Prime example: I thought long and hard before buying the software in 2012 and asked specifically if I would own the software, what kind of tech support I would have and whether there were ANY additional charges at all with the exception of add-ons discussed. Imagine my surprise when I was hit with a $5,000 annual "support fee" which has increased steadily in price since then. 3. Almost every capability they you would want is an additional charge.

I like how easy it is to learn. It is laid out very user friendly.

The system takes too long to boot up on the computer. I don't feel like there is anything I dislike about it.

Overall, I’m very happy we made the switch. The benefits outweigh the cons and the addition of having the marketing emails and texts within the program make it very easy to reach your guests.

I like the cloud based feature. It makes having multiple locations much easier.

Employee scheduling is a nightmare. They make it way too difficult. And the sales reports need to be expandable so that you can see how envision came to that total.

The experience is nothing short of a 5 stars because of [SENSITIVE CONTENT HIDDEN] . He is open, pleasant, and interested in improvement.

As one of the first 100 uses of this product, what I like the most is their willingness to listen to the users needs, challenges, and questions. How often does [SENSITIVE CONTENT HIDDEN] of the company travel to your office to see it in use?

Over the years the weaknesses of any program should improve and PatientNOW has done just that. As nothing is perfect, their could be some work with marrying Quickbooks; time clock integration to Quickbooks; prescription platform.

Horrible experience. Once I realized that they could not deliver on their promises, I asked to get out of my contract. They refused even though they admitted that they mis represented what they could deliver.

I liked what they first told me, that I could integrate all of my systems into one. Unfortunately, they were not able to do that. They mis represented what their system could do.

Their systems are not integrated. They lack basic features that other EMRs and Spa Software programs offer.

The support team is excellent and knowledgeable.

Easy to navigate and the multiple patient functions.

I do not have any cons to report at this time

Very well thought out and comprehensive software. PatientNow allows its users to perform all necessary functions for a medical practice.

I really have nothing bad to say about patient now

The training is not great, and there have been times where we needed customer support and were unable to get it for several. But there are videos available all the time. I wish there was a way to eliminate some features once you discover what they do and that you won't need them.

Simplified enough to utilize for only what we need it for. I frequently discover new and useful ways to do things or hidden gems.

There are often multiple ways to get to where you need to go. And while that is helpful sometimes it also can be overwhelming. Some of the administrative functions are counter intuitive.

Terrible. My sales person lied to me regarding the functionality of the software. She reassured me in my demo as well as in emails that the system could do specific functions I require. I specifically asked if the system allowed for the creation of templates and/or dot phrases to make my charting streamline as well as consistent. She told me yes. She told me templates could be created in the update my record software. That was a lie. Only patient forms can be created in this software. She mentioned that I could create dot phrases with text expander. When I asked what text expander was she stated it was a way for me to create and use my dot phrases for my charting. What she failed to state is that text expander is a completely separate company with a monthly fee! When I brought this to the manager [SENSITIVE CONTENT] attention, she stated that the month free they gave me for signing up should cover the fee I will have to pay this other company to make her system function properly! This company will falsely advertise functionality they are not capable of delivering and expect you to pay for additional services to make up for their shortcomings. I strongly advise against dealing with this company.

The software is aesthetically appealing to the eye.

Everything. The documentation screens are useless. Information is completely disjointed and non-cohesive. You have to click into to many sections to get the most simple of information regarding your treatment. The forms are in a completely different software called update my records. Why is information in so many disjointed places? Do not waste your time on this software. Keep looking. There are many other medspa software that offer much more than this company at the same price point.

Overall a 4 out of 5.

Customer support and our trainer. The weekly webinars are great training tools

Since the cloud migration, we’ve had a couple of issues

I have been a user of PatientNOW for 7 plus years now. We have always received wonderful support from the trainers, managers and support team. However, I wanted to share the most current experience that sparked this review. A couple of weeks ago I contacted sales to hear about moving our current server based PatientNOW over to PatientNOW cloud. As our server is older and will no longer be supported by Microsoft in January of 2020. I spoke [SENSITIVE CONTENT HIDDEN] who was very knowledgeable and was able to get all my questions answered and the information sent over to me quickly. I wasn't quite ready to switch over yet until... a few days later when our 2008 windows server had a failed hard drive. Not wanting to replace the hard ware in the server since I knew we were going to do upgrade soon. I called [SENSITIVE CONTENT HIDDEN] back on a Friday in the mid-morning. Telling him my situation and asking how soon can we make this switch to the cloud as I was fearful the other two hard drives were about to go as well. [SENSITIVE CONTENT HIDDEN] started the process. [SENSITIVE CONTENT HIDDEN] called me later that afternoon telling me the process and his team went to work. Now I sit here, the following Friday completely switched over to the cloud based PatientNOW and Zinsser Plastic Surgery had NO downtime. The switch was flawless thanks to the team at PatientNOW.

The lay out. Once you understand the basic workings of the software is very easy to get around.

I have a hard time creating the templates, however they trainers are always willing to help.

PatientNow allowed us to streamline our business. It was difficult to transition over to paperless, but the Patientnow system was pretty intuitive and our staff adjusted. It was an excellent choice for our business and I'm grateful we discovered it when be began our paperless transition back in 2011.

We are a plastic surgery practice and we purchased this software because it allowed us to use it for both our insurance billing as well as cosmetic billing. We sell skin care products as part of our business and this software allowed us to use a bar code scanner, inventory the products and create cosmetic invoices. A lot of medical software is not geared towards plastic surgery practices which require both insurance and cosmetic billing. The others that we researched, were much more complicated, much more expensive and had many components that we didn't need. We didn't want to pay for features we wouldn't end up using. We were fortunate to purchase PatientNow when it was first coming out and got a fantastic introductory offer.

Occasionally, I come across a report or feature that is missing, what I feel like, are obvious options. The help department usually is responsive to our feedback.

Still looking...........................

I can not fathom with all the features that are built into the software that a feature doesn't exist where if someone schedules an online appointment with me that I can't receive an immediate email notification. Case and point (example): If I leave work on Friday at 5pm and have no one scheduled for Saturday, but someone logs in Friday night at 5:01 to make an appointment for Saturday morning - I won't know about that appointment unless I sign in and physically look Friday night before bed or wake up very early Saturday to "check" and see if anyone made an appointment. I think its criminal this isn't a feature. I also am very very very (VERY) disappointed in the speed. I was told and I feel VERY MISLEAD about the speed of the product. Every-time I talk to anyone they say "oh check your wifi connection," or "move it closer to the wifi, it must be the location." No in fact this isn't the case and you guys KNOW IT. I know you are undergoing certain upgrades to improve the product, however you have lied to your consumers and I'm furious over it. I am seriously re-evaluating dumping your services immediately following the end of my application.

Best for what we need. I've used many EMR's. This one does everything from scheduling, charting, prescribing, and also accepts payments, and manages inventory. We wanted one system that would do all of these things. PatientNow does all of this, and so much more.

Easy to use and responsive support. PatientNow does everything we need - scheduling, charting, documentation, payments, billing, text/email reminders, and able to text, email, and fax from within EMR, inventory, ordering, and practice analytics to evaluate and track anything. I love ability to E-prescribe with integrated PDMP, and able to print Rx when needed. Able to customize and add my own documentation templates - makes everything easy.

Spell check is not automatic in documentation - you have to remember to run spell check if you need it.

I spent a fortune purchasing this software and basically only use it as a scheduler. There are parts of the software that are poorly thought out and the company has never addressed these issues. And after purchasing the full product they are now migrating to a cloud-based platform and have no regard for the fact that I purchased their software outright, and have paid for support monthly for years.

It’s programmability and it’s full feature set.

Lack of true support to ever get it properly Implemented

Overall we are very pleased with Patient Now and have been using it for several years now. The tech support is very helpful.

The dashboard is very user friendly and our staff is able to learn the processes quickly. There are a lot of tutorials and webinars available.

There are some limitations to customization, and some steps that could be a little more efficient. The payment function requires you to use their merchant services.

A bit Soso. It’s doing what we needed to do, but the promised constant contact integration that was supposed to happen in March 2019 never happened. The marketing portal is pretty worthless. The program is not a real cloud-based program which is irksome considering I have apple computers at home and had to buy a PC just to look on patient now. The software has glitches and patients do not like the portal either. More often than not they have difficulty accessing it and filling it out. Sometimes they get to the end of all the questions and the submit button does not work. If I start a note on a patient and then do a procedure, often that note disappears and I have to start over.

I like that customer service is very good, the trainers are excellent and the ease of creating notes and modifying templates is simple.

It is not possible to flip between windows. So if you are in putting a new product and forgot to put in the manufacturer, you have to switch out of one window, lose all of your information put in manufacturer and then go back. Sometimes this happens three or four times because there is a sequence of putting in things that is not intuitive and the software does not automatically create the flow for.

Great support.

Cloud based software is definitely the way to go and it has a lot of functionality. Probably too much for most oractices

Missing records. Slow upload speeds for pictures. Bloated software. Used to be better before. I wouldn’t recommend this unfortunately not something better to choose from. Overpriced

We use PatientNow for everything. We schedule, confirm, remind, and follow-up from appointments with PatientNow's registration, automatic emails and texts, and created emails. Templates are stored and easily accessible. You can even send and receive faxes from within the system.

Even though we use SecurePayNow through PatientNow, patients are not yet able to access their accounts and pay directly to their bills by logging into the portal.

I utilize customer support quite often, overall pretty decent.

I like how Patient Now bridges the gap between medical practice software and aesthetic treatments. It's user friendly and the addition of ramp and pulse has helped on the managerial side.

There are many features "in the works" and it's a small team.

Our staff is very happy with Patientnow. We have used it for several years now, and are still discovering ways to streamline our practice. Technical support staff from PatientNow are very nice and helpful, sometimes it is hard to get a hold of them, but they do respond back in a timely matter.

Patient now has lots of features, automated emails, inventory system and reporting that helps our practice run smoothly. We have multiple providers and we use Patientnow throughout the day. The dashboard is very user friendly, and it is easy to teach to our staff.

There are some limitations, and many add on packages that are not included. For the yearly price, it would be nice if all add ons were included.

PatientNow is great and allows us to manage our practice effectively. There are definitely things that we would change about it especially from a reporting and scheduling standpoint.

PatientNow is a simple software that helps us get through our day to day with minimal issues. It has worked for us for a few years and is easy to learn.

Invoicing is very difficult and easy to mess up. There are flaws in the reporting methods and I wish there were more effective ways to pull certain data. Not all data is accessible from reports. Customer service is responsive but they are not attentive to serious issues about financial and data accessibility. They just add our concerns to a list and if enough people complain about it, they finally change it. They make it extremely easy to double book patients.

High turn-over of staff, I can't get the same staff trainer/account manager twice. Customer service is horrible, quite honestly, I don't have anything nice to say about Patient Now. Do you recommend any good EMR systems for us? We are in the market.

Easy to use, most of the time. Not much else to say here.

When a problem does arise, I inevitably know that I have to call Patient Now support to talk to someone on the phone who WON'T take ownership of the problem, absolutely WON'T have the answer you need, and will likely let the ball drop on the problem so that you have to call back in days later angry and irritated.