Like how I wrote in the pros, I just love that Power diary does everything I need to run a business and there's scope for even more than what I need should my business grow and use more staff etc. I have often read about other practitioners frustrations about their (different) software program but I never have these same issues so power diary must have got all these things sorted. Plus the staff get back to you quick should you need help finding out how to do something. Talking of staff, they were amazing at helping me transfer all my old file details across when I first set up in Power Diary, otherwise it would have been a huge mission, especially putting all my stock into the system.

I Love the ability to integrate all aspects of running a naturopathic business from the diary, email confirmations, text messages that remind the client, invoicing, connecting with xero accounting, allowing my accountant access to the stuff she needs but nothing else, total lockdown of clients session info once saved, or save in draft mode if additional info needed to be added after an email, all details in the one place including any correspondence I have with client, ability to send birthday messages and newsletters in bulk, stock inventory and can even take payments. Really, the list goes on...

I think the only things I don't like is that you need to use quite a few clicks to get to different places rather than hover with mouse and get an instant dropdown box, but then even my bank is like that and I'm a bit fussy with easy tech stuff. Really, it's not an issue and has been getting better over the years.

I don't have any double handling...I can email clients and other health professionals straight from the software which links to the respective client's file.

Tailored client note functions, easy accounting with feeds to Xero, and a willingness to look at adaptations to suit the needs of my business. Also, support by Australian's which is thorough, quick and friendly. Client Portal

Still a few aspects of the note forms requiring changes to make extra helpful notes for my clinic.

Assessed as the "best of a bad lot" when researching for purchase. Nothing has improved to alter that assessment. (Maybe its time to have another look). Certainly have resisted further Power Diary integrations, and using wider functionality - reliance on an organisation that doesn't care for quality is scary enough even with the limited functionality.

Easy to use for a lot of things - eg keeps the client that has been most recently used in one admin function at the top of the drop down for the next (different) function

Bugs introduced with "improvements", that can impact the reputation of the Practice as they are visible to patients/clients (eg in communication templates). Clearly no regression testing, or if so, it is slipshod.Customer support - we have tired of being told stuff was fixed when it is clearly not. Nowadays we don't waste our time raising issues for most thingsThe reporting options are weakDoesn't manage "Couples" as a client well - but no competitors do eaither

I love all the features that it has and im waiting on more thing to come

my patients are able to schedule their own appointments and pay from a link

I cant import my reqs into the system to type and text

The best thing about PowerDiary would have to be the time savings having everything incorporated into the one program, being able to send/receive SMS including automated reminders, AND being able to export directly to Xero! It’s great! It is so simple to use as well and there are always new features being added. Customer support are also fabulous when you need a hand with something!

I dislike that I have my calendar set up in 30min timeslots so I have to scroll to view the entire day. Nothing major! Oh & I wish you could send faxes from PowerDiary.

I have found the support to be excellent and response time is reassuring and lets me feel confident that there is always someone there to help.

The usability and options from a therapist/admin perspective are faultless.Power Diary makes the admin side of my business a dream, the customer service is quick, friendly and always professional which and allows me to focus on what I do best, hands on therapy. Multiple options available for notes, forms, files, templates, uploads, emails etcSimple and concise invoices.Without Power Diary, moving to a paper free clinic would have been a lot tougher. Thanks!

The client portal interface and options.The lack of individual control over the client portal to allow my use of branding to follow through into the booking system.The lack of an option for clients to automatically add to their chosen diary.

Power Diary is my virtual business partner! As a sole trader I need a CRM that I can trust, one that gives me the functionality necessary to manage my diary, client communications and financial reporting. PD gives me all this plus insights, trends and the ability to view my business from every angle, and help inform direction and investment.

Central depositary for all client data Automated client messages Financial reporting Personalisation functionality Customer service excellence

Understanding how the data input effects the reporting output. Getting the set up right is worth taking the time from the outset.

One of the best features is the customisable clinic note templates. Being able to create clinic note for each type of patient and each interaction has made my patient management so much easier. Automated appointment reminders and communication templates add a professional touch that my patients appreciate.

At the moment the only credit card payment system PowerDiary integrates with is Stripe. Adding integration with other payment systems such as Square would make it easier to manage credit card payments.

The confidential, secure billing, communication, portal, and private mode are immaculate. It is so easy to customize your needs and make the PD work for you and your practice effectively. It never has lag or downtime and they’re always working on improvements.

It may be harder for less tech savvy users to customize efficiently.

This platform has been beneficial for our business to use and made the service we offer more professional.

Customer service is good and has a fast response time, which is always appreciated.

The pricing is slightly high, and it would be nice to have this reduced for those of us who are loyal customers. We have, at times, been financially impacted when the system is down. The booking system has definitely made it easier for our clients to schedule. However, with ongoing improvements such as allowing direct debit and better appointment options, power-diary will become a better product and more versatile for various businesses. Overall happy.

It had made it far easier for me to manage my practice in an integrated fashion. I’m essentially using just one to to book appointments, invoice clients, send reminders, keep notes, send letters, manage finances etc. It takes a while to have everything running from PowerDiary but it’s worth putting in the time.

The thing I really like about PowerDiary is that even with only a single diary, there are no limits on the number of users. Importantly, it is also very user friendly. There are multiple admin staff where I practice and it doesn’t take long for new users to get comfortable with the key features.

I think the main limitation is the lack of internal messaging. I would appreciate admin being able to send me a message that appears in the program for a different user.

Our business relies very heavily on powerdiary, for diaries, client appointments, billing, medicare, reporting. The automatic SMS reminders are a great facility for clients (they rely on them to remind them about their appointments) and great for us - people are more likely to cancel when they receive the SMS rather than not attend, or cancel at the last minute. The system has been very reliable. It is extremely rare for the system to be down.

Easy to use. When there are issues, there is a friendly person at the end of the phone or email to assist in resolving issues (such as when we've accidentally deleted data, support with reports, not knowing how to do a particular function). The software is constantly being improved with additional functionality based on feedback.

There are times when there are functions I would like that are not available, such as an 'undo' function, especially if I've just deleted a series of appointments accidentally instead of deleting a single appointment. However when comparing this product with other products, it has many more functions than many of their competitors at a more reasonable cost.

Positive, I have it open when I need, and I don't have to log on to get into it as the memory works well.

I can set appointments then forget that I need to remind them because the system reminds them

A bit tricky (as a sole trader with a bit of a social life) to use it as a personal diary, to put in the different activities, with whom etc I just block out those times I need away and hope I remember what they were for

Power Diary has been great for me to keep all my client records in one place, organised and easy to access. It simplifies my life for me. The customer service is fantastic - I always get a helpful and friendly response to any queries with the day.

They are currently working on improving group appointment scheduling functionality.

I am very happy with the performance and customer service of PD. Yes it is a monthly investment but it’s worth the ease and help it brings to my company.

Power diary is very easy to work with. It integrates with Xero and does what you need a system to do. Customer service is always great, you’ll always receive a reply and answer. And even if certain features are not available yet, they listen and make changes to the system to make it more user friendly. It is a very user friendly system.

The notes feature in Power diary could do with some improvement but that said, it is already improved heaps from how it was but could still do with some tweaking to make it better. Bulk communication could have more parameters to choose from (eg location etc)

I am not solving any business problems, but love the convenience of being able to remote in from any device anywhere to access it.

I am not an IT person and I can use the product easily. It makes simple sense. Little features to help make it more timely for all.

It assumes everyone sees different people. Which mans if I put a referral into persons A diary and person B is seeing the same person, the can not set settings for their use, only the main diary persons use. So each time the client comes in, they have to change their settings and billing options and referrals. It can confuse medicare to no end.Though this is said to be a a modification for the future. As the other diaries in our system are contractors I would have liked to be able to have the option to calculate a split fee from it as all the finances, i.e. who has been paid, what is outstanding, is in the system, but it will not allow this.

I would highly recommend for practice owners.

It streamlines operational task like client forms, billing, appointment reminders and general correspondence. I can access it on most devices so it is readily available.

Notes and email formatting could be improved to be more Word like. Also online scoring of outcome assessment would be handy. Also great if telehealth could be available to more than two attendees at different locations.

Power Diary staff are very quick to respond and help with any problems whether it be user error or system error.

I love how Power Diary has introduced texting through the system with our clients. It makes communication faster and easier than phoning.

I don't think charging for the texting through the system feasable. Texting through any phone provider is free , not to be charged per word/character.

The ability for clients to book and manage their own appointments, sending reminders for appointments, ability to access telehealth for video session work.

Needing to get the administrator to open up appointment slots.

Its been fabulous!

I loved the functionality and the ease of use...it keeps everything in one place..and can be accessed wherever you are!

I wouldnlove powerdiary to intergrate with tyro, and to be able to run healthcare claims. I would also like a handwriting pad that can be saved for people that handwrite notes rather than uploading.

It's an affordable and practical practice management system.

It is functional, able to take care of a number of ongoing processes which facilitates running of a psychological practice.

Changes to system are not always for the better. Presently, if a client has had a late cancellation, flagging this erases the appointment. In the past, other changes have been made which have made the program more cumbersome to use. Some new additions have been helpful such as packs.

Very positive and helpful customer service. I find it expensive for my needs (I see only 1-3 home patients a week since I closed the practice really) but powerdiary kindly adjusted that for me and met my concerns so I stayed on.

I like the way it is formatted, how easy it is to see and view an entire page, and navigate all the functions. I find it flexible and very easy to work with. I like that you can turn a cancelled appointment red and that you don’t lose it on the page.

I don’t like the new navigation bar on the right hand dude, it is too full of too many details, and takes up too much of the page. I like the simple, slimmer version best.

The appointment reminders have proved invaluable and I believe improved no-shows and forgotten appointments. This also makes your practice look professional and well-run, which instils confidence in my client base.

I love the fact it's relatively easy to use and if I have ever had any issues the online support has been amazing.

The only things I can think of that I would find helpful to be improved would be some function so you can only allow specific clients to book appointments online. And the other issue I have found is if you have consent forms that you send out for new appointments they seem always to go out every time you book follow-up appointments just thought that that might be something you could look at

Very positive

Easy to use, can easily enter and change appointments, can check my appointments using the app on my phone

I don’t have any negative comments and our receptionists like it but would like it to use text messaging

I love Power Diary and use it everyday, it integrates well with my phone calender and has all the features I need to run my Reiki business. Even though the price is a little high for my one person business I'm so glad I made the investment right from the get go. I have confidence my client files are safe and record keeping is easy.

The ease of use, set up and integration with google calender and stripe. Australian owned and based with servers in Australia. This was the selling point for me when I started my business and I have at times struggled to keep paying the monthly fee.

Would like it to be integrated with PayPal and better integration with google calender ie appointments I put into my phone don't show up in Power Diary. I'd love to see an app version for ease of use on the go.