--- title: "Qualifacts CareLogic Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Qualifacts CareLogic. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Qualifacts CareLogic is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Mental Health EHR Software](https://www.softwareadvice.com/medical/mental-health-emr-billing-software-comparison/) / [Qualifacts CareLogic](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/) / Qualifacts CareLogic Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/alternatives/) # Qualifacts CareLogic User Reviews ## Reviews summary - Overall rating: 3.9/5 - Total reviews: 355 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 3.6/5 - Value for money: 3.7/5 - Functionality: 3.6/5 ### Rating distribution - 5 stars: 84 reviews (24%) - 4 stars: 184 reviews (52%) - 3 stars: 63 reviews (18%) - 2 stars: 17 reviews (5%) - 1 star: 7 reviews (2%) ### Most mentioned pros - I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans. - We also use another Qualifacts system Insync and I would recommend Carelogic if companies need a lot of tracking capability and Insync if they need more of a start up out of the box situation - Its extensive features and customization options are beneficial for meeting diverse organizational needs. ### Most mentioned cons - In the last year we have had 3 major issues of a pop-up error message that would interrupt med pass, Medications not synching between DrFirst and the MAR that was determined to be due to data stored in inactive staff names, meds not synching again that had to do with character limits in data fields on the back end, and now PRNs being removed from the MAR despite being active. - Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down. - I do not like having to hover over the menu options because they disappear if I move my mouse in the slightest. ## Qualifacts CareLogic customer reviews Showing reviews 1-25 of 355 (page 1). ### Helpful once you figured it out.... - Overall rating: 4/5 - Reviewer: Heidi E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Carelogic took quite some time to figure out, but was fairly helpful once I had been using it for a month or two. Compared with other similar software I have utilized in other businesses, it was definitely better organized. However, even after working with it for over year, occasionally I would come across an issue while trying to document something that I could not figure out, nor could any of my co-workers. Overall, I would use this product again, but i would make sure to keep the customer-service contact close-at-hand. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Carelogic does a good job meeting the extensive requirements for documentation that mental health professionals must maintain on a daily basis on each of their clients. It assists with scheduling and tracking client appointments, and it's search option for various client documents it easy to use. On several occasions when I have had issues figuring out how to access a client's past file, Carelogic customer service was prompt in responding to emails about an issue. #### Cons My least favorite feature is that it (for whatever reason) did not do a good job tracking past clients and it was very difficult to search for past client documentation unless you remembered the exact name of the client. I had so many client on my caseload during the 15-16 months that I used this program, it was difficult to remember names and dates. I felt like there should have been a way to search for EVERY file with a particular clinician's signature. Also, trying to add an new admission for a previous client was a mess! --- ### Great for behavioral practices - Overall rating: 5/5 - Reviewer: Sunaina B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this software and the supportive srevices. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love this software for patient use. It's easy to schedule-keep appointment-link to document-bill each day workflow works for clinicians. My billing is always correct and never an issue with kick backs. #### Cons It is about $100 per user when you do smaller organizations but as we've grown the cost has gone down. #### Reasons for switching to Qualifacts CareLogic Did not like this software compared to what was offered by Qualifacts in terms of online supportive services. --- ### Easy to Use/Good value - Overall rating: 4/5 - Reviewer: Mike D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been with them since 2013 and overall the value is good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Clinical ease of use. Ability to configure forms that the organization use. Billing is automatically configured in. #### Cons Reporting has been and continues to be an issue however they are making some changes. Enhancement requests take a very long time to be produced. --- ### Director of Finance and Revenue - Overall rating: 4/5 - Reviewer: Tawanda Q. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am the Director of Finance, and in the beginning, it was a bit difficult. It seemed the everyone was new and learning. It has gotten so so much better now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I love all of the flexibility it has for billing and client options. #### Cons The Staff Per Diem issues and the Duplicate client activities that can't be stopped. I have to have a second eye review each billing for duplicate client charges. #### Reasons for switching to Qualifacts CareLogic We were looking for a system that could do more and that had a good support team. --- ### Overall good experience - Overall rating: 4/5 - Reviewer: Bryan H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I feel QSI (and CareLogic) is moving in solid direction. My agency has used CareLogic long enough to know how to get the most out of it. While not a perfect system, CareLogic meets the needs of my agency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I feel new management is more transparent vs past administrations, meaning I feel they truly understand areas that need improvement & are working to address. In short, I've been a CareLogic customer since 2008 and the company has come a long ways since then!! I also like the virtual training opportunities that QSI makes available each month. I attend many of the BI webinars and gain something from each session. Also like the Partnership groups, where I attend the Sys Admin & Reporting groups which I find helpful. I feel Support is another area that has greatly improved thru the years. Now I feel a ticket has better chance of getting routed to somebody that's versed in the area. From all the times I've interacted with Support, I always find helpful & pleasant. #### Cons From my vantage point at least, CL still struggles with downtime (both scheduled & unscheduled) and post release bugs. Also, I know QSI is working on a client merge feature, but to not have this yet (as CareLogic is a mature platform) is unacceptable. To pick up from above, scheduled downtime really hits 24/7 programs hard. Would be a ***huge*** help if QSI could get some kind of a parallel system to use while releases are pushed during scheduled downtime. #### Reasons for choosing Qualifacts CareLogic Pricing was key factor & existing footprint in Georgia --- ### QOPC Carelogic Review - Overall rating: 4/5 - Reviewer: Dawn W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think the implementation team is crucial to a successful setup. Some of our original team members were knew and did not have the knowledge to help guide us. There was a time when Qualifacts customer service was not at its best and we had many issues getting items resolved. Now the Customer Satisfaction Department seems to be doing great. We get accurate responses in a very quick manner. We also use another Qualifacts system Insync and I would recommend Carelogic if companies need a lot of tracking capability and Insync if they need more of a start up out of the box situation #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The capabilities to track so much data in one place, the additional report creating options with BI and Pentahoe #### Cons You definitely need someone who understands databases and how everything links. This is not an out of the box setup and a lot of decisions go into setting it up. If you set it up wrong it will through off reports and billing. I think the billing piece is the most complex but if setup correctly it is amazing #### Reasons for choosing Qualifacts CareLogic I don't know. I wasn't here when they chose #### Reasons for switching to Qualifacts CareLogic Seemed like Qualifacts had better capabilities --- ### I would recommend this EHR for Behavioral Health programs. - Overall rating: 5/5 - Reviewer: Kim H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have found CareLogic easy to work in. The staff and help team are responsive when it is within their power to help. I am very pleased with the product as compared to other EHRs we have worked in. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is modern and configurable. It allows us to manage workflows and easily maintain client records, scheduling, and billing. #### Cons While there are a lot of resources and technology available, many of the features are available at an additional cost. #### Reasons for choosing Qualifacts CareLogic CareLogic was customizable and allowed us to bill our claims electronically through the system. We also thought we could use mobile technology, and the system cost was more affordable for us. #### Reasons for switching to Qualifacts CareLogic CareLogic was customizable and allowed us to bill our claims electronically through the system. --- ### Basic, Reliable EMR - Overall rating: 5/5 - Reviewer: Kim R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I practiced successfully with it for over 10 years. It was mostly reliable and met my needs in my psychiatric practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I loved it because it allowed me to write my complete medical note, including the chief complaint, history & physical, mental status exam, and treatment plans. #### Cons Sometimes there was a glitch or a complete failure to get online, so I had to keep a paper copy of each patient’s visit, as a back-up to refer to in those situations when Qualifacts was down. --- ### Positive review with some concerns regarding the MAR - Overall rating: 4/5 - Reviewer: Hannah P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have had a positive experience and I would like to continue using this EHR system and look forward to upcoming product releases. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how customizable it is, so we can configure programs and documents to fit our individual needs. The treatment plan and schedule and the ability to create configurable forms work very well for us. #### Cons The MedPass window frequently has issues. In the last year we have had 3 major issues of a pop-up error message that would interrupt med pass, Medications not synching between DrFirst and the MAR that was determined to be due to data stored in inactive staff names, meds not synching again that had to do with character limits in data fields on the back end, and now PRNs being removed from the MAR despite being active. --- ### Business Manager - Overall rating: 2/5 - Reviewer: Sharon E. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall. Carelogic requires my team to do a lot of manual work. I can not trust the reporting that comes out of Carelogic so I have to go through the data manually. Also, another issue is the payers not being listed as primary, secondary, Tertiary, etc. This to causes issues with reporting. When I open up tickets your teams wrong answers usually help lead me to the right ones... lately I have had good assistance and help. With Inpatient no one knows anything about. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I like the Outpatient EMR portion of Carelogic the most. #### Cons The Billing product in Carelogic is not the greatest. You can't enter a negative you have to use write up's which causes issues with secondary billing. Also the way Carelogic Handles Inpatient notes and coding is incorrect. Inpatient claims have to be coded in a whole in bill room and board claims not by the first note done. I think there needs to be a coding module added for inpatient claims and those are the codes that drop on the UB. The codes on the notes would drop on the physician charges. --- ### A Comprehensive Review of Qualifacts CareLogic - Overall rating: 5/5 - Reviewer: Joseph B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I see Qualifacts CareLogic to be a powerful tool for managing behavioral health and human services. Its extensive features and customization options are beneficial for meeting diverse organizational needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most is its user-friendly interface and comprehensive features designed for behavioral health and human services. #### Cons Qualifacts CareLogic can have a steep learning curve, particularly for new users who may find the system complex. --- ### Carelogic is wonderful, but not easy to work with. - Overall rating: 4/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Friendly community, good support, lots of different ways to rollout your services based on how each department operates. Reporting can be a nightmare, particularly when you are a CCBHC. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Lots of customization to fit to the needs of the practice. #### Cons Difficult learning curve because nothing is standardized and each practice does things differently. --- ### Carelogic assessment - Overall rating: 4/5 - Reviewer: Beth H. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. There's more ability to report what was not reportable before. The customized notes help tailor the information leaders need to make decisions. Created and scanned documents are viewable at anytime. Staff are able to access this information in the field. Staff are able to see updated information at anytime. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Being able to create customized notes, flexibility of setting up features to meet different needs, creating custom reports, creating custom menus and privileges, creating #### Cons Fixing activities and notes for staff can be difficult, requires skill and understanding when Carelogic uses similar terminology such as service date that may mean "creation date" in Carelogic but to service line means date service occurred. Confuses staff when note becomes detached from an activity and shows the date the note was created as the service date and not the effective date, and then figuring out what needs fixed and who needs to help to fix it Finance or IT. Better audit features needed on user end and sys admin end for troubleshooting these types of issues. --- ### Fair - 3rd EHR I've used since 2005 as clinician and Medical Director - Overall rating: 1.5/5 - Reviewer: Michael U. - Industry: Mental Health Care - Product usage: Used unspecified for unspecified - Reviewed: September 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Customer support: 2.5/5 - Functionality: 1.5/5 #### Pros There are some fairly simple and straightforward templates for psychiatric and specialty mental health services in the software. #### Cons Even with a great internet connection, users can be typing for a period of time and lose notes, because the system crashes on the Qualifacts/CareLogic end. This happens more than occasionally, so we have to hit Submit to save our partially written notes quite often. I'm both a clinician and administrator, with a 12 year history of being a medical director and experience implementing three different EHRs in different clinics. I also see patients, work out in the field on an ACT Team with the homeless, and have done everything from that on up to training staff. This EHR is very clunky. The interface is not user-friendly, and it takes an unnecessary number of clicks to get even very simple documents into writing. Also, it is only accessible by using PCs with Internet Explorer. In my experience, IE is widely considered inferior and slower than Google Chrome, Firefox, Safari, and other products. The way the EHR is set up is not like a medical record, which should read from beginning to end in a clear, chronological order with reference from one chart section to another quickly. This feature can and will save lives. But the setup in this system is more like different clinicians, each having their own records. It takes too long to reference others' notes and then get back into the body of your own note. There are glaring omissions in the psychiatric assessment - things that would fail a typical medical student write up, let alone resident or post graduate. For example, there is no field in the ACT Team psychiatric assessment for past medical history, past family history, allergies, alcohol and substance use history, or social history. It might work okay for poorly trained psychiatrists that do not document these minimum fields in their initial assessments. But if you want to provide good, quality, evidence-based care using the recovery model, bio-psycho-social model and collaborative documentation, it is not possible with this software. It does not have customizable fields for certain treatment teams or specialized services. I recently finished an initial evaluation and tried ordering labs with the software. I soon realized that each specific lab I ordered would require a lot of clicks and diagnostic codes, all of which could be handled by the simple v58.69 code - metabolic or other medication related side effects. There are other examples as well. --- ### rr CareLogic Review May 2019 - Overall rating: 4/5 - Reviewer: Roy R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having an EHR is invaluable in this day and age and especially as we have multiple locations spread across Southeastern Colorado and the San Luis Valley. We no longer have to maintain large file rooms and paper charts. Now clinical staff in e.g. Alamosa can review the electronic record from e.g. our 3500 Baltimore facility, without traveling and without having to transport a paper chart. I like that we can access CareLogic from anywhere that has Internet access and we can also restrict this access. Submitting electronic claims directly from CareLogic is also a benefit. Overall I rate CareLogic very highly very satisfied with CareLogic and Qualifacts #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros . The capability of customizing forms . The stability of the system especially in light of the technological challenges that occur . The fully featured attributes it has everything from Administrative to Clinical to Billing to Accounting . I feel like the company Qualifacts stands apart from other EHR companies they really try to provide the best experience for their customers . I like how the claims process works we can submit claims directly from the system or we can download a batch file . The CareLogic user community is an invaluable resource . The interface with Pentaho Report Designer #### Cons . The steep (for me) learning curve . The errors that cannot be corrected such as duplicate client or wrong program . The outages that occur from time to time --- ### Review of CareLogic at two different employers - Overall rating: 5/5 - Reviewer: Debra W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I "grew up" with CareLogic through most of my professional career, and am very satisfied with the overall product. The customer service is outstanding! Using the Qualifacts Support Portal is easy and the representatives are very knowledgeable and respond to inquiries/concerns in a very timely manner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I believe CareLogic to be one of the top competitors in the EHR/billing software world. I've had experience using both CareLogic and Credible (before they merged) and from a users standpoint, the ease at which to post payments electronically is far superior to Credible. Presentation is key - there are some programs by other companies that overload the content of information on one screen, which can sometimes be overwhelming. The format CareLogic uses is easy to navigate and understand. #### Cons I wish there were more parameters for reports - using Pentaho to build customized reports is time-consuming and not always user friendly. Some reports in CareLogic only allow PDF's as the output method, when they should all give users a choice between PDF and Excel files. --- ### Good but just short of great - Overall rating: 4/5 - Reviewer: John P. - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros CareLogic is at its best when used by a small to medium sized behavioral health agency offering outpatient services. It's user interface is relatively simple, and it offers tools for users to develop their own data entry forms, as well as to incorporate industry standard outcomes measurement tools. Also available are basic "canned" reporting, along with tools the user can use to develop their own reports. There is a large, active, and mutually supportive user community. #### Cons Qualifacts is trying to meet the growing needs of their existing user base, while also trying to expand their customer base into new markets. This has led to uneven quality of some newer features, and has also led to situations where new features are developed to meet very narrow requirements, without taking into consideration how a feature might be built or configured to meet the needs of a larger audience. This leads to a perception amongst some users, that new features are good, but not great, or are close to being usable, but not quite, depending on the needs on the ground. Large and/or complex organizations with commensurately more complicated reporting and billing requirements may face challenges. This is likely the case with most similar platforms, however. --- ### PI Coordinator - Overall rating: 4/5 - Reviewer: Lisa D. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Dr. First does not sync all medications at times, Medications drop off of active list, PMP should be available prior to ordering medications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like the fact it is easy to use and customizable for our agency. Data is easily accessible. #### Cons Elabs does not pull in client insurance, diagnosis and medications which results in duplicate entry. Patient Portal is cumbersome for clients to use and sign up for. --- ### easy to learn - Overall rating: 4/5 - Reviewer: Kristina G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are able to monitor client appointments and attendance. We can easily look for errors in billing and make corrections in documentation. The ability for supervisors to "reject" a document allows for errors to be fixed easily. It is quick to learn the minimal basic functions and there is some adaptability and flexibility to be able to fit it to specific program needs. The reports functions could be improved but overall the reports have been useful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The program is easy to learn and easy to use. We have a number of interns who work at our office every year and they are able to pick it up quickly and use it on a regular basis to complete their work, even with only basic computer knowledge, it is easy to learn. While initial use is easy, mastering it is more difficult. There are a number of report options that could be useful, but require more practice. #### Cons The reports functions often do not show what we need or are difficult to use. There is more data that we would like to be able to track that is not part of the canned reports. --- ### Worst EMR software ever encountered - Overall rating: 1/5 - Reviewer: Cassandra D. - Industry: Mental Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered Think twice about having anything to do with this program. It will cause nothing but problems unless you have a full-time SQL programmer on your payroll that does nothing else try to write reports against a poorly designed data structure, along with a full-time staff to do nothing but correct and try to correct the multitude of errors caused by this convoluted system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. Don't be fooled. It's terrible software written on an unstable platform. Over time, they have cobbled this database into a maze of impossible tables and fields with no common keys. #### Cons Impossible report navigation, antiquated form builds, impossible to make changes to forms without major rework, add-ons such as HealthVault and UpDoxx are second-rate with no direct link for uploading patient documents to meet MACRA MIPS requirements easily. Too much time spent trying to understand the multiple manuals and daily notices of implementations. CareLogic proprietary forms cannot be used in combination with configurable forms. Support portal is a joke - Anything sent to Tier 3 (I suppose that's their software engineers) can take months to address and correct. --- ### Honest assessment from the Data side of this product - Overall rating: 4/5 - Reviewer: Wayne H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Cost effective solution, not the smoothest UI flows, but functional. Customer engagement is 100%, user group communities are fantastically engaged and helpful. Qualifacts knows this is one of their strong suits and supports it fully. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Full ODBC access to a copy of my production tables is available (at a cost) but it allows me to run complex analysis of our data #### Cons I'm 10yrs into Carelogic and it took them too long to fully understand the data requirements of their users. The robust data platform they have in place now should have been in 7-8 yrs ago. #### Reasons for choosing Qualifacts CareLogic Price #### Reasons for switching to Qualifacts CareLogic we outgrew our old platform --- ### Critical View - Overall rating: 3/5 - Reviewer: Maxmillion G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered Improving every day. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I an new to Carelogic and have experience with development in other EMR. So from my perspective there is just fundamental Architecture problems that may not have been considered or address in the early year of the product. Because of these restrictions what I would think would be customization has inert restriction that can not be changed. This changes the way I approach problem solving and implementations. My wish would be for a more open development features with the CF. Now it is very set with very little logic. To open this up as many options as possible would be great. I do understand about resource management and know their are physical Human restriction on what can happen. On the bright side QF/CL is looking to the Future and the changes in reporting is my job security. I am hoping for the best outcome and preparing for other outcomes. #### Cons Customization is limited. Analytics/ reporting has limited tech resources. --- ### Working claims billing through carelogic - Overall rating: 4/5 - Reviewer: Reese D. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it works pretty good. I think there needs to be more people who work at care logic who understand the needs of the billing side better. I have had to figure a lot of stuff out when I could not get answers from care logic people. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Once it is set up it most functions work good. #### Cons When we set up in 2012 the instructions and training we received from CareLogic were not very thorough. Setting up payer fee schedules we would be instructed how to set those up. Then Carelogic would look at it and say this isn't correct. I had to re map the fee schedules 4 times before getting it correct. There are several functions that do not work as well as stated by trainings. Mass adjustment is one of those functions that needs improvement. Claim rollups work minimally. If you follow instructions for setting them up, you have to be very specific. The instructions don't state that issue. I feel like Carelogic relies too much on the user communities to figure out how to learn and understand the workings of the system. --- ### importance of mental health - Overall rating: 5/5 - Reviewer: anderson a. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. the creation of this software came to make life easier for people, clinics and consultants is still improving due to the created program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the software has been helping a lot in clinics, facilitating and helping those in need #### Cons its handling can still improve, tools and functionality should improve to facilitate daily use --- ### DIY System - Overall rating: 3/5 - Reviewer: Christina S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a good experience impacted by the staff turnover at Carelogic it took at least a year to fully understand the system #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros ease of configuring service documents to the operation's needs Access to libraries to enhance quality of service Ability to access anywhere in the USA and via different devices You can build it to meet workflows Resources in Community are very helpful #### Cons Not intuitive Reporting is limited, at times confusing and sometimes innacurate Training is great but when customized it can be expensive ## More reviews [Next reviews](https://www.softwareadvice.com/medical/qualifacts-systems-carelogic-enterprise-profile/reviews/?page=2) --- Qualifacts CareLogic Reviews, Pros and Cons - 2026 Software Advice