PertexaIQ

RATING:

4.3

(10)
Overview

About PertexaIQ

Radekal is a medical software solution for small to midsize practices. It is available for deployment both in the cloud and on-premise. Radekal works to automate diagnoses, prescription creation and progress notes. In the system, physicians can gather data and patient history. Users can also document physical exams, track the progress of physical exams, identify affected areas, determine diagnoses and generate complete H&P notes. Radekal’s on-premise deployment is compatible with Windows systems. It is priced either per physician in perpetuity, or per physician per month. This solution offers 24-hour U.S.-based support to all states, including Alaska and Hawaii.
Exam process

PertexaIQ Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for PertexaIQ

10 Reviews

Tom

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2016

Billing work horse

I have been using this product for over 5 years and it has never let me down. It is not free or cheap but gets the job done right and fast the first time. I have found the FREE cost's me money and CHEAP is cheap for a reason.

PROS

Easy to learn and use and works every time. Support rarely needed but is there when I need it. Very affordable for what you get!

CONS

Not fancy but works every time.

Earl

2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Best of the Bunch

I have seen100's of EHR's and used many. I was amazed when I saw Radekal. It is a great example of an EHR/Productivity Technology Tool. With more than 4,000 drill down anatomic diagrams linked to diagnostic algorithms, this leads the provider and engages the patients through an expedited clinical encounter. It markedly speeds up the clinical visit easily by 30%, has the visit fully documented, and is coded at the highest audit proof levels in real time, ready for me to sign off. This allows me to concentrate on the patient, see and spend more time with the patients, and not have my head buried in a computer.

Stephanie

Health, Wellness and Fitness, 1 employee

Used daily for less than 12 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2023

Terrible bililng

Terrible. Lots of unkept promises. The only thing they had going for them was the EMR, which wasn't perfect by any stretch of the imagination.

PROS

The EMR was easy to use from the provider's side. It built the note for you which was good.

CONS

The billing team cost me a lot of money. I moved over to a different biller that knows how billing works in Florida. My revenue doubled doing the same work for the same number of patients. This company almost financially ruined me. The ownership acted like I was the problem. They cut me off and did not finish the billing process. I still have $11,000 of uncollected claims that they refuse to finish.

Lexy

Health, Wellness and Fitness, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2017

Our clients love the easy of use of Radekal EHR , they all say it makes them more Productive

call my clients are very intrigued and in love with the simple system that saves time and money

PROS

Easy to learn and The support is very handy. The one page training manual was a brilliant touch,I was maneuvering through the system easier then my new iPhone lol.

CONS

It is not cheap but clients say it does more than me pay for it self !!! Our clients also say they were hesitant to switch over because fear of cost but once it was installed it's save time and paid for itself over and over

Robert

2-10 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

The Product the Industry has been Looking For

I was on my 3rd EMR and I hated all of them, I was asked to see Radekal by my wife. The moment I saw it, I could see the productivity gains immediately - this is amazing! I have a passion for rural health and could see how this adopted into telemedicine could change the way we bring greater medical access and care to the rural communities. An excellent product and now with RoboRITA, their telemedicine offering, the combination is just what the industry has been crying out for.

Blake

Medical Practice, 2-10 employees

Used less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2018

Very disappointing sales and customer service experience

After two demos in which we were assured that Radekal was a Mac-compatible offering, we requested access to a trial run through, which was not feasible by Radekal's business model. We foolishly moved forward on the set-up and first month's charges, only then to discover that the Mac-compatibility is through a Windows operating system from a remote desktop. We needed a seamless solution from PM to billing, and this simply wasn't it.

PROS

Data-driven product development Team seems enthusiastic about constant product improvement Nothing else to report as we never got to experience the product, though we paid for an un-refunded, full set up

CONS

It's really not a seamless integration from PM to billing and claims; although it's billed as a Mac-compatible offering, the PM is only accessible via a Windows operating system, which unfortunately was not really explained to us until after we had paid for initial set up and first month.

Vendor Response

The review and scoring should be read with the understanding that this client never used the product. The clinic never used Radekal in a clinical setting despite signing an agreement and having the company doing a costly and customized set-up. The clinic’s cloud account was live and ready for over one month. This client changed its mind after 5 separate demos, having all? S answered over a 6 month period and then signing a month to month agreement. Despite being given numerous options to have offsite staff remotely access the scheduling module, the client chose not to utilize any of them. This has never been an issue with the product and any other client. Pertexa was fully supportive of this client’s decision . The company terminated the monthly contract immediately but since there was not a valid technical reason no refund was offered.

Replied June 2018

Jonathan

Used free trial

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

Reviewed March 2016

Most user-friendly EHR around

I have been using the software behind Radekal for almost a decade. When I first saw this software in 2006, I realized there wasn't another system like it in existence. Even an untrained user can pick Radekal up and begin using it productively in less than an hour and be seeing the same (or more) number of patients within a week or two of initiating use. Radekal is more of a productivity tool than a standard EMR. Coding with ICD-10 and visit complexity is quick and easy, and the system indicates the appointment level your documentation will support. Notes are narrative rather than computer-generated pages of checkboxes. The company is responsive to users' needs and request, and tech support rapidly tracks down and fixes problems. This produce is actively being maintained and improved by the company.

Jonathan

Financial Services

Used less than 6 months

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2016

Good results out of the box!

PROS

The ease of writing notes is the winner for this vendor! Just by touching and selecting parameters in the CC, HPI, and your findings in the physical exam - Radekal creates a distinct note (never the same) in just seconds! Very easy to use, updated and actively maintained by the developers. They've been working on this system for many years and it shows as it surpasses the speed and usability of many lesser products currently in the marketplace.

CONS

I have yet to run across anything that sticks out like a sore thumb.

William

2-10 employees

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Just Like in Medical School!

The patient encounter is so easy and the drill-down graphics allow me to show and educate my patients, which they really appreciate. I went through the program steps just "The way I was trained at medical school".

Jeffery

2-10 employees

Used less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2016

Surpassed Expectations

I was skeptical that it would do what it claimed; but was encouraged to give it 10 minutes by a colleague. The first time I was shown this, I could not believe the 1-page training guide. Then I saw Radekal in Action. After the first few minutes of being shown the basics, I took the product out of the demonstrator's hands and started using it for myself. As I was going through, I was asked if I liked the product? I answered no, I do not like it - I LOVE it!

10 Reviews