I have saved a great deal of money and time having people be reminded of their appointments.

I like that I can use the software for the feature I want without having to use the other features.

I don't like that clients often get confused and respond to the text reminder number rather than my main number like it instructs them to.

The system that we use was going to charge us 5x as much as ReminderCall for the same service and, as a small business, we just couldn't afford it. We were losing valuable work hours and tying up the phone lines making these calls on our own - also something we couldn't afford to do. ReminderCall is a lifesaver!

What a timesaver for my receptionist! She was spending hours making these calls and can now focus on so many other things! It was extremely easy to integrate with the medical software system that we use so we avoided having to enter any information into a database. Customer service made the transition enjoyable and we have felt supported throughout. A great deal for the cost!!

The only drawback is that you have to access the report of confirmations/cancellations in order to find out who has done what. It would be helpful to have this either emailed or even integrated into the existing system (at least for cancellations) and I would be willing to pay more for that to happen.

It does seem to help to get our clients here regularly.

I like the ease with which we can send out text reminders to our clients.

It would be nice if it sent out the reminders automatically

So far we have been greatly impressed, and are very happy with our purchase of and use of Reminder Call. I would highly recommend.

We purchased this product to help reduce cancellations and no-show appointments. It has helped immensely! We are able to alert patients via text or call that they have an appointment in 24hrs, and they are able to confirm with their schedules. They are also able to respond, which comes through via our email, and enables a quick re-schedule if we see it fast enough! It has also reduced no-show appointments to less than 1%. Patients also love them messages and calls! They compliment the timeliness of them and consistency of the receipt of the messages and content.

We wish that we could send a confirmation text upon scheduling appointments, which could be added to their phones calendar from the message. Then also, the original reminder the day before...

I have more time to actually do other tasks around the office and do my job rather than sitting and calling 50 patients a day to remind them of their next day appointment. We have no complaints about this software. It's great!! Our patient's become so dependent on the reminders, that when we've had power outages or the EMR has gone down, they've actually missed appointments, or do the opposite and call in to confirm their appointments same day.

It's easy to use with every EMR system we've ever had. We've been with reminder calls since 2006 and we've changed our EMR system at least three different times since then. Anytime we've had to change EMR systems and they didn't have some type of reminder system already, we would call reminder calls and ask if they would be able to work with the new system. The answer has always been a yes and they've always gone above and beyond with their customer service. It has multiple language options, so we can adjust each call to the patient's language preference. It truly is AMAZING!

It used to take our office a couple hours to make all the patient reminder calls each day. We frequently would get an answering machine and have to leave a message. Patients were asking for text reminders, but we couldn't find one that met our needs and was affordable. ReminderCall is a partner with Clinic Dr. and the integration was a huge plus! It's saved our office a lot of time!

I love that it integrates with our ERA, Clinic Dr. As long as our appointments are set by 5:30, calls/texts are cued seamlessly. I also appreciate that after a couple failed test attempts, it will switch to a phone call to main. If an answering machine picks up, the entire call is recorded which is also nice.

It's tricky to get the settings right at first. We were paying extra for confirmation texts, which nearly doubled our monthly fee. But once we got that set up, it worked great and our fee was reduced. It would be nice to que different appointment types at different times. For example, we need 24 hours notice for massage cancellation but not regular appts. But they have to que at the same time.

Using ReminderCall has helped make our services more relevant to today's generation. We are able to send appointment reminders, update on COVID procedures and we've even used it to better communicate with Spanish speaking patients. It has been so helpful as we evolve with our ever-changing society and culture, and has helped us communicate more effectively with the people we serve.

The only thing I would change is the allowed length of text messages, otherwise very happy with this product and service!

see pro comment above.

I needed an appointment reminder software to help patients remember to keep their appointment. This software is great. It is affordable, easy to set up/use, and has resulted in fewer cancellations for my office. The best part is that it is hassle free. I autopay, they email me the statements and the product just works. As a busy business owner and doctor it's one less thing I have to stress about--which makes it worth it!

Occasionally my patients will say they didn't receive a text or email.

We love the use of this software for our office at is efficient, dependable and provides us with the accurate data related to our patient's appointments scheduled in our office. Patient's can easily communicate with us and saves them the hassle of calling when their is a texting option. Spares fees related to appt cancellations because it as easy as a text back to ReminderCall!

The thing we like least about this software is that if someone's voicemail is longer, they don't tend to hear the message of their appointment. The voice starts talking as soon as someone (even a voicemail box) is heard on the other end and it results in the reminder call being done speaking as the voicemail box is ready to hear your message.

Since using this software I've seen a significant decrease in no shows.

Setting up the software was very easy and fast and so far the service has been outstanding. The ability to create custom messages for different types of reminders is an excellent feature and has reduced my no shows drastically. The reporting feature is a nice touch as well so that you can always pull up previous data!

So far I have not had any issues with the ReminderCall software and it has done nothing but benefit me!

It has been great for my patients as they love receiving the text reminders for their apps. It has cut down on the no show/cancellation rate in my office. Well worth the expense!!

It is very easy to once it is set up and my patients really appreciate and love receiving them the day before their appointment. It has cut down on the number of no shows/cancellations! Well worth having!

I wish they had an app where it would be easier to text patients back as opposed to going to the website to answer back. Also wish I could get a report emailed to me each day as to which texts were delivered and which failed.

I love the customer service with ReminderCall. Every single time I've called, I have talked to someone very pleasant on the other side who is more than willing to help me out and get me the answers I seek. The software is very easy to use.

I like the ease of use, the ability to see when a call went out and even the recorded response/reply from the patient.

I don't really have any cons to list about the software. Of course, any kind of break in the cost of thedaily usage of the software is going to put a smile on my face.

It’s fairly inexpensive for small volumes the plan we use is per call/text. Simple and easy to use. We set it and forget it.

It can get expensive if high volume is used. Wish it would allow more words per text. Messages have a letter limit which is kind of short.

We have seen a substantial decrease in missed appointments in our office. We have also had people decline a reminder card because they get the text or voicemail. Saving our environment is a plus.

This software was so simple to start up and continue to use. Our patients LOVE being able to get text messages or voicemails to remind them of their appointments. It integrated so easily with our software also.

I can't say there is anything I have had trouble with.

A+ - I have had to have a couple of interactions with customer service to navigate how to do something and they were very helpful.

Easy to set-up, linked to our client database with ease and very easy to manage.

logging in...not really :) - I really don't have anything negative to say. Everything has been east to navigate even my statements for billing purposes.

Its user friendly. Also I like the unlimited email send option with a fixed monthly billing. As a growing organization, we don't need to worry about increased appointments which we need to send reminder to our valued clients.

Couldn't find any issue to mention . I would rather say the service is good.

Our patients automatically get reminder calls. That way my staff doesn't have to do it!

We have been using this software for 2+ years. It is integrated into our electronic medical records so it seemlessly sends out texts or phone calls to our patients.

Our text message states that you must call us to cancel or reschedule an appointment. But if a patient responds to a text, it goes to email. I wish it would respond to them with a message that says you must call us.

This software is very easy to use. We set it up quickly and it is very effective. Our patients have come to rely on the reminder texts.

There was a glitch with our time zone as we are in Arizona - but they fixed it immediately.

From implementation and customer service, to daily use and patient engagement, we have been enjoying it very much.

My patients enjoy this feature. Many new patients ask if we offer this service. They can also cancel an appt if needed and we become aware so that we can schedule others quickly. It’s a must have for any office.

No complaints. It’s intuitive, All good.

Has been great, no complaints.

We like that this product is easy to use and we can log in and track if a client has actually received a text reminder.

Taking time to log in on the website. An app we can access on our smartphone would be great.

Friendly on the phone when I need help

I like How the reminders are set to automatic

Wish it could be set to two different times like the day before and morning of the appointment. Also I occasionally need a email appointment sent out, they charge xtra for the email feature :( I wish it didn’t charge xtra to get confirmations back, so we opt out of that feature too!

Overall ReminderCall we are very happy with using remindercall.

Being able to send appointment reminders, electronic forms, and other text communications to our clients has been great.

There is some delay between the this software and the other software we use working together.

I am super pleased with this program! I used to personally make the calls for our office & type of the individual text messages; which was very time consuming! Since we got ReminderCall I have been able to put my focus on more important job duties!

This software is simple & easy to use! The way the website is set up with ability to track the success & failures of the calls is amazing.

Some of our older patients have issues with understand the voices selected for the calls.

They have been extremely on top of any issue I have had which has been few. Very kind and fun to talk with.

Its super easy to use, get started with and it works every day without me having to think about it. Patients show up and now look for their reminders!!

That I have to change the password to get into my software which is not their fault its the software I use.

Reminder Call is very user friendly. I love that the system is compliant with our needs.

There are nothing that I do not like about this software.