--- title: "SimplePractice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SimplePractice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SimplePractice is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/medical/simplepractice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [SimplePractice](https://www.softwareadvice.com/medical/simplepractice-profile/) / SimplePractice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/simplepractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/simplepractice-profile/alternatives/) # SimplePractice User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 2,827 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,852 reviews (66%) - 4 stars: 796 reviews (28%) - 3 stars: 116 reviews (4%) - 2 stars: 21 reviews (1%) - 1 star: 42 reviews (1%) ### Most mentioned pros - Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available. - Simple Practice allows you to complete documentation very quickly and easily by toggling client information from prior notes and documentation in real time. - I really like its flexibility in allowing me to do most aspects of my workload for my private practice within one application. ### Most mentioned cons - SimplePractice was my initial stop when looking for HIPAA compliant charting, however, as a counselor in solo private practice, it isn't the option I ended up going with due to it not being the best value for the money. If other options provide the same level of service for less money it's a no brainer. - The cost of the product, not being able to customize the forms, and the lack of control and ownership of the data. - There is also no way to use non-traditional insurances and still pull reports for how much that company owes. ## SimplePractice customer reviews Showing reviews 1-25 of 2,827 (page 1). ### Spot on New Features - Overall rating: 4/5 - Reviewer: Teresa L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the usw of the software haa been good, they have provided all the features i currently need as a private practice owner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Some of the new features has helped with decreasing my administrative time. It ia a joy to get my time back. #### Cons The prices. Everything that i enjoy is an add on, thia is where it becomes tempting to explore other companies. --- ### Great platform, a little pricey - Overall rating: 4/5 - Reviewer: Rebecca M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we enjoy our work with SimplePractice and one of the most important things is ease on the client side, which is our priority. The secure messaging is a helpful tool for clients to access at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have enjoyed the ease of use of SimplePractice, more importantly our clients have appreciated the client portal reporting how easy and user friendly it is. Additionally, the document storing has been very helpful and creating and sending our own documents. Insurance filing is easy once it is set up and makes filing and resubmitting claims much easier than other platforms. Customer support is always available and responsive. #### Cons I appreciate the platform, however the price is more than other similar EHRs. It makes sense for our practice due to having multiple team members, but may become to expensive if we add more people to the practice. #### Reasons for choosing SimplePractice Due to the reports of client ease and several colleagues reporting good experiences. --- ### Affordable and simple to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using this system since 2021 and have no desire to change. It is affordable and simple to use, which saves me time and money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how simple it is to use as a single provider with a virtual assistant. It is easy for me to communicate with patients as well as my assistant. #### Cons The messaging system could be improved as far as the screen size. I also wish it worked better with Safari/MacBooks. #### Reasons for choosing SimplePractice It was the easiest and most recommended by colleagues. #### Reasons for switching to SimplePractice I moved to private practice from a group practice. --- ### Good but not worth the money - Overall rating: 3/5 - Reviewer: Madeline T. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered It was overall good. I liked how easy the forms were but I felt the portal and scheduling was clunky. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I loved how you could scroll through notes and see everythign it one. place. It was so easy to review the past few sessions, which I have not found on other EHRs besides CarePatron #### Cons The cost is not worth it at this point. There are other EHRs tha twork as well, especially for small practices that don't use insurance. --- ### Fantastic quality but expensive - Overall rating: 5/5 - Reviewer: Robyn R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My experience was great. I used it for about 6 years until the expense became too much. I loved the ease of use and the user-friendly layout, and I love the customizability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s really customizable and easy to use. I love the ability to make your own forms. So many platforms say they are customizable but they aren’t. #### Cons SP is incredibly expensive compared to other EHR platforms. In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform. #### Reasons for switching to SimplePractice Therapy notes says it’s customizable, but it’s really not. You can just choose which of their predetermined questions go on it. --- ### Happy with SimplePractice for solo psychotherapy practice - Overall rating: 5/5 - Reviewer: Meredith R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, really good. I’ve occasionally thought about changing to a less expensive EMR but generally I’ve been satisfied enough not to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall, it’s a really solid EMR. I like the calendar layout; scheduling appts is extremely easy; the telehealth interface is great. Clients seem to love the reminders and generally have no issues accessing telehealth. On the whole, online payments are really easy as well. #### Cons The treatment plan update feature needs work. You have to pull up previous plan and edit right in the plan. It took me awhile to figure this out, and it just seems like there should be an easier, more straightforward and clinically helpful way to do it. #### Reasons for choosing SimplePractice Recommendations from other clinicians who had used both --- ### Excellent, but pricey - Overall rating: 4/5 - Reviewer: Chelsea A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great product overall. Easy to use with great telehealth functionality, just more expensive than other products that offered similar features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Excellent user-interface, very simple and straightforward. Well-integrated with payment processing and very easy to manage appointments. #### Cons The cost is high for small practices with individual or few employees. Some features were not utilized for groups, prescribing, etc. #### Reasons for choosing SimplePractice Better integration and more streamlined overall --- ### Good for Some - Overall rating: 4/5 - Reviewer: Emily J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It’s a great tool for some, but we determined it was not the best for our company. It is expensive and the benefits did not outweigh what we were missing that other EHRs had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It’s amazing for practices accepting insurance from traditional insurance companies. The user interface for both the client and clinician are also amazing. #### Cons The reporting side is lacking compared to other EHRs for Therapy practices. There is also no way to use non-traditional insurances and still pull reports for how much that company owes. #### Reasons for switching to SimplePractice We wanted a more user-friendly interface for our team and for our clients. --- ### Save yourself SWITCH before you start - Overall rating: 1/5 - Reviewer: Racheal M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Little to no support. You can wait days for a response if any from tech support. No way to organize files. Tracking anything is a nightmare. Requests for simple changes are ignored. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is easy to use: Billing is simple. Appointments are easy for patients. Setup was simple. The mobile app is ez. #### Cons In the long run it just doesnt handle what even a small practice needs. It does not manage communications, or paperwork. #### Reasons for choosing SimplePractice Ease of setup. Layout was simple for somebody just starting. --- ### Charged me - then said I was "risk", terminated no refund! - Overall rating: 1/5 - Reviewer: Byron M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund. These people didn't even give an explanation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Simple layout and easy to use design. #### Cons Terminated me for no reason, and refused to give a refund. #### Reasons for switching to SimplePractice a cheaper alternative and not such a complicated design --- ### Too Expensive and Terrible Customer Service - Overall rating: 4/5 - Reviewer: Farrah C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to use interface and nice features such as integration with insurances for claims #### Cons Customer service is not great (hard to get a real person who also then knows how to answer your question). #### Reasons for switching to SimplePractice Switched jobs from a company using Therapy Notes so tried Simple Practice. Therapy Notes was better. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Allison G. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall it’s my favorite ehr platform because it’s so easy to navigate. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros User friendly, the templates are helpful and easy to use, telehealth feature, and I like how the goals from the treatment plan show next to the progress notes. #### Cons I can’t think of anything I dislike. Sometimes the connection on telehealth sessions is poor, but that is likely not a SimplePractice issue. #### Reasons for choosing SimplePractice Simple Practice was more user friendly and easy to navigate. --- ### Great software for small groups or individuals - Overall rating: 3/5 - Reviewer: lauren g. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's simple. Has just what you need to run your practice. #### Cons It wasnt a good fit for our group. We have multiple credentials. #### Reasons for choosing SimplePractice At the time it seemed easier to use, but in the long run we realized it was not going to work for our practice. #### Reasons for switching to SimplePractice Our software was decomissioning and we were trying out new platforms. --- ### SimplePractice-Private Practice Clinician - Overall rating: 4/5 - Reviewer: Sharee M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I had a great experience with SimplePractice—reliable, easy to use, and worth the investment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciated how efficient and user-friendly SimplePractice was, making documentation and updates easy. #### Cons The platform met my needs well, but the higher cost compared to others was sometimes challenging and went up on cost quite often. --- ### Simple Practice = terrible customer service - Overall rating: 2/5 - Reviewer: Harry A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I really regret using Simple Practice. It’s OK until you have a problem, and when you have a problem that is a result of a glitch in their programming, you’ll get no help for quite a while. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It’s relatively easy of use. It is inexpensive for a sole practitioner. That is the only good thing I can say about it. #### Cons Its customer service is dreadful. You’ll be chatting with robots that can’t understand your question. Then you chat with a specialist who says something got fixed but it didn’t. Extremely hard to get a person on the phone, unless you are a premium customer meaning you pay extra for decent service. In the end after three hours the problem wasn’t fixed and I never got a phone call. --- ### Almost Too Simple - Overall rating: 5/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have been using Simple Practice since 2018. It seems cliche to say that this platform makes running my practice simple, but in this case that really is the best word. I think for me there are 3 things that make running my solo private practice almost too easy. 1. Scheduling. I love that I can schedule clients for weeks at a time. I can properly schedule clients who are every other week and weekly and be able to add in one-time sessions in between and minimize the problem of double booking myself. Clients can cancel themselves and I can also see who would be in person or virtual. I love that I can create any time of appointment so that I don’t schedule clients without leaving time for eating. The scheduling includes the billing codes, alerts before each session and much more so it’s not something easily recreated in google calendar. And now that other calendars and Simple Practice can sync, it makes my weekly schedule that much more simple. 2. Billing. There was lots of intimidation around bilingual insurance. Enter Simple Practice. I still cannot believe that I can submit billing for multiple clients at once with one click. That’s it. And if I ever have an issue (very rare) the customer support is so good, they give step by step instructions to fix the issue making email communications simple as well. 3. Telehealth. My clients love that they can join a session from their iPad, laptop or phone with the click of a button. This is great for adolescent clients and allows for using a backup device in the moment if a laptop or phone dies mid session. They can send a message while on session in the chat or I can share my screen to work on exercises when needed. It has been super simple to have family sessions on multiple devices when needed. Running a practice from intake to termination is so easy that sometimes I feel like I’m forgetting to do something. It’s almost too simple. But guess what, Simple Practice even alerts you when you forget to do a note or a client has an outstanding balance, so even forgetting is made simple too! #### Cons Wished there was a live support option - now they have added it with a higher plan so I will need to check this out! --- ### All in One - Overall rating: 5/5 - Reviewer: Alexandra G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The ability to have HIPAA complaint all in one site such as, saving contact patient information, insurance, billing notes, etc. #### Cons Too many clicks at times that could be changed by having a pre saved note to modify by current session. Cost. --- ### Truly “simple” to use - Overall rating: 4/5 - Reviewer: Elizabeth P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a really great starting HR when I was billing insurance and didn’t have many other needs beyond that and charting. Now I need something a little more robust so I did make a switch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It truly was simple to use, especially the insurance billing integration #### Cons It didn’t have a lot of additional built-in features that other EHR’s have such as integrated faxing. --- ### SimplePractice review - Overall rating: 3/5 - Reviewer: Kara R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Was positive until there were several changes which made insurance billing much more difficult #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use Customer service was prompt and responsive #### Cons Too many updates and changes at once occurred --- ### Good software, more features needed - Overall rating: 5/5 - Reviewer: Joneé W. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, good experience from the onset. Communication however, was a bit challenging when seeking support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The simplicity of the software and its ease to use. #### Cons There weren’t a lot features like option to mass message clients, differentiation between appt types and portal options for clients. --- ### Started off good - Overall rating: 3/5 - Reviewer: Katerina P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SP was familiar enough to TYH that it was fairly easy to get started using it. Where I ended up moving to another platform was when there was a shift in how data was going to be collected and used, and I needed a platform that was less visually distracting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SP was straightforward to use and had a lot of features that would be helpful for the solo practitioner as well as someone who was supervising pre-licensed folks. #### Cons The interface is a little too busy and for some may be a bit overwhelming or distracting. --- ### The Cost and the Features Did not Align - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It was easy to customize notifications that would be sent to clients. #### Cons The pricing structure and the consistent additions at extra costs. --- ### Simple Practice is Pretty Good! - Overall rating: 5/5 - Reviewer: Omonoh A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a good experience so far and enjoy having my client's be able to schedule themselves and have ease of use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that it is user friendly and can incorporate video conferencing for individuals and groups. #### Cons I don't like the difficulty with billing sometimes which causes some issues. --- ### GREAT MOBILE APP - Overall rating: 3/5 - Reviewer: ALEC M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros MOBILE APPLICATION IS STANDALONE IN THE MARKET #### Cons WASN'T AS ROBUST AS OTHER TOOLS AVAILABLE --- ### Makes things really easy and simple. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have had a really positive experience so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helped me with navigating my own health care needs and made things really simple #### Cons I honestly can't think of anything. It has enabled things really easily. ## More reviews [Next reviews](https://www.softwareadvice.com/medical/simplepractice-profile/reviews/?page=2) --- SimplePractice Reviews, Pros and Cons - 2026 Software Advice