--- title: "SimplePractice Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SimplePractice. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SimplePractice is a good fit for you!" source_url: "https://www.softwareadvice.com/ca/medical/simplepractice-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Appointment Scheduling Software](https://www.softwareadvice.com/appointment-scheduling/) / [SimplePractice](https://www.softwareadvice.com/medical/simplepractice-profile/) / SimplePractice Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/medical/simplepractice-profile/) Reviews [Alternatives](https://www.softwareadvice.com/medical/simplepractice-profile/alternatives/) # SimplePractice User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 2,827 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 1,853 reviews (66%) - 4 stars: 795 reviews (28%) - 3 stars: 116 reviews (4%) - 2 stars: 21 reviews (1%) - 1 star: 42 reviews (1%) ### Most mentioned pros - Calendar sync, scheduling, user friendly, payment options, Stripe integration, client portal, templates available. - Simple Practice allows you to complete documentation very quickly and easily by toggling client information from prior notes and documentation in real time. - They offer so many templates options for assessments, treatment plans, progress notes, polices and for so many other reasons. ### Most mentioned cons - SimplePractice was my initial stop when looking for HIPAA compliant charting, however, as a counselor in solo private practice, it isn't the option I ended up going with due to it not being the best value for the money. If other options provide the same level of service for less money it's a no brainer. - My biggest drawback right now is the fact that I can't create a bulk invoice statement without deleting old ones and creating new ones. Although that is something I hate I can't do, I wouldn't consider it a major issue, because this is a suggestion that has been brought to the developers of SimplePractice, and the way they continuously upgrade and make changes to meet their customer's needs, this may not be an issue for too long. - The cost of the product, not being able to customize the forms, and the lack of control and ownership of the data. ## SimplePractice customer reviews Showing reviews 1-25 of 2,827 (page 1). ### Spot on New Features - Overall rating: 4/5 - Reviewer: Teresa L. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the usw of the software haa been good, they have provided all the features i currently need as a private practice owner. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Some of the new features has helped with decreasing my administrative time. It ia a joy to get my time back. #### Cons The prices. Everything that i enjoy is an add on, thia is where it becomes tempting to explore other companies. --- ### Great platform, a little pricey - Overall rating: 4/5 - Reviewer: Rebecca M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we enjoy our work with SimplePractice and one of the most important things is ease on the client side, which is our priority. The secure messaging is a helpful tool for clients to access at any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have enjoyed the ease of use of SimplePractice, more importantly our clients have appreciated the client portal reporting how easy and user friendly it is. Additionally, the document storing has been very helpful and creating and sending our own documents. Insurance filing is easy once it is set up and makes filing and resubmitting claims much easier than other platforms. Customer support is always available and responsive. #### Cons I appreciate the platform, however the price is more than other similar EHRs. It makes sense for our practice due to having multiple team members, but may become to expensive if we add more people to the practice. #### Reasons for choosing SimplePractice Due to the reports of client ease and several colleagues reporting good experiences. --- ### Affordable and simple to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been using this system since 2021 and have no desire to change. It is affordable and simple to use, which saves me time and money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how simple it is to use as a single provider with a virtual assistant. It is easy for me to communicate with patients as well as my assistant. #### Cons The messaging system could be improved as far as the screen size. I also wish it worked better with Safari/MacBooks. #### Reasons for choosing SimplePractice It was the easiest and most recommended by colleagues. #### Reasons for switching to SimplePractice I moved to private practice from a group practice. --- ### Excellent, but pricey - Overall rating: 4/5 - Reviewer: Chelsea A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great product overall. Easy to use with great telehealth functionality, just more expensive than other products that offered similar features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Excellent user-interface, very simple and straightforward. Well-integrated with payment processing and very easy to manage appointments. #### Cons The cost is high for small practices with individual or few employees. Some features were not utilized for groups, prescribing, etc. #### Reasons for choosing SimplePractice Better integration and more streamlined overall --- ### Happy with SimplePractice for solo psychotherapy practice - Overall rating: 5/5 - Reviewer: Meredith R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, really good. I’ve occasionally thought about changing to a less expensive EMR but generally I’ve been satisfied enough not to. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Overall, it’s a really solid EMR. I like the calendar layout; scheduling appts is extremely easy; the telehealth interface is great. Clients seem to love the reminders and generally have no issues accessing telehealth. On the whole, online payments are really easy as well. #### Cons The treatment plan update feature needs work. You have to pull up previous plan and edit right in the plan. It took me awhile to figure this out, and it just seems like there should be an easier, more straightforward and clinically helpful way to do it. #### Reasons for choosing SimplePractice Recommendations from other clinicians who had used both --- ### Fantastic quality but expensive - Overall rating: 5/5 - Reviewer: Robyn R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My experience was great. I used it for about 6 years until the expense became too much. I loved the ease of use and the user-friendly layout, and I love the customizability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s really customizable and easy to use. I love the ability to make your own forms. So many platforms say they are customizable but they aren’t. #### Cons SP is incredibly expensive compared to other EHR platforms. In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the time to do research and find a new platform. #### Reasons for switching to SimplePractice Therapy notes says it’s customizable, but it’s really not. You can just choose which of their predetermined questions go on it. --- ### Save yourself SWITCH before you start - Overall rating: 1/5 - Reviewer: Racheal M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Little to no support. You can wait days for a response if any from tech support. No way to organize files. Tracking anything is a nightmare. Requests for simple changes are ignored. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It is easy to use: Billing is simple. Appointments are easy for patients. Setup was simple. The mobile app is ez. #### Cons In the long run it just doesnt handle what even a small practice needs. It does not manage communications, or paperwork. #### Reasons for choosing SimplePractice Ease of setup. Layout was simple for somebody just starting. --- ### Good for Some - Overall rating: 4/5 - Reviewer: Emily J. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It’s a great tool for some, but we determined it was not the best for our company. It is expensive and the benefits did not outweigh what we were missing that other EHRs had. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It’s amazing for practices accepting insurance from traditional insurance companies. The user interface for both the client and clinician are also amazing. #### Cons The reporting side is lacking compared to other EHRs for Therapy practices. There is also no way to use non-traditional insurances and still pull reports for how much that company owes. #### Reasons for switching to SimplePractice We wanted a more user-friendly interface for our team and for our clients. --- ### Charged me - then said I was "risk", terminated no refund! - Overall rating: 1/5 - Reviewer: Byron M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered So I signed up for this software a month ago and had fun trying it out. Everything checked out. When the trial ran out, I purchased a month for 55$ and filed an insurance claim on 2 appointment dates for a patient. Later that day, my son added his Chime account to the Online Billing setting of our control panel, and it said we were verified. The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated with no refund. These people didn't even give an explanation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros Simple layout and easy to use design. #### Cons Terminated me for no reason, and refused to give a refund. #### Reasons for switching to SimplePractice a cheaper alternative and not such a complicated design --- ### Simple Practice Review - Overall rating: 5/5 - Reviewer: Shirita C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am very satisfied with Simple Practice. It is a very robust EHR for the price point. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having Wiley Treatment planner integrated into the software saves me so much time! #### Cons I don't have any negative concerns about Simple Practice. #### Reasons for switching to SimplePractice Limited features and the system was often experiencing errors with saving. --- ### Too Expensive and Terrible Customer Service - Overall rating: 4/5 - Reviewer: Farrah C. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Easy to use interface and nice features such as integration with insurances for claims #### Cons Customer service is not great (hard to get a real person who also then knows how to answer your question). #### Reasons for switching to SimplePractice Switched jobs from a company using Therapy Notes so tried Simple Practice. Therapy Notes was better. --- ### Profit First & Monopoly Goals - Overall rating: 1/5 - Reviewer: Kristel R. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: January 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SimplePractice bought out my long-time EHR Luminello in 2023 and eliminated Luminello in 2024, taking over their customers. They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their own website, I discovered that the "deal" that they offered us was MORE than their regular rates, not a discount. They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that are included in other EHR's basic plans. I have also heard unfavorable things about their privacy practices (i.e., selling aggregate client data for profit). Finally, in 2024 they bought out Track Your Hours, including Track Your CEUs, another product that I had been using for years (for free!), and then proceeded to shut down that product as well. I assume they offer a similar feature in their EHR and did not want any competition. They seem to be trying to create a monopoly on all mental health related digital companies so that they can charge as much as they want. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros I have had multiple dealings with SimplePractice, but (to be fair to them) my ratings are not based on using their EHR, but rather their business practices. I have nothing good to say about them. #### Cons Their focus on profit at the expense of ethics and customer/client satisfaction. #### Reasons for switching to SimplePractice I was forced to make the switch from Luminello when SimplePractice bought out them out. I immediately switched to another EHR (Sessions Health), which I have been happy with (I also tried My Best Practice, but it wouldn't let me select Luminello as the product that I switched from). --- ### Love Simple Practice! - Overall rating: 5/5 - Reviewer: Brenda H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love it. Retiring now but recommend to people now going into private practice. It has served me well in 3 years of private practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, confidential, sends client reminders, can talk with someone and get support which I really like! #### Cons Retiring and have to download all files rather than pay small monthly storage fee. Might not even be practical so will just download in next few days. --- ### SimplePractice-Private Practice Clinician - Overall rating: 4/5 - Reviewer: Sharee M. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, I had a great experience with SimplePractice—reliable, easy to use, and worth the investment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciated how efficient and user-friendly SimplePractice was, making documentation and updates easy. #### Cons The platform met my needs well, but the higher cost compared to others was sometimes challenging and went up on cost quite often. --- ### Simple Practice = terrible customer service - Overall rating: 2/5 - Reviewer: Harry A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered I really regret using Simple Practice. It’s OK until you have a problem, and when you have a problem that is a result of a glitch in their programming, you’ll get no help for quite a while. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It’s relatively easy of use. It is inexpensive for a sole practitioner. That is the only good thing I can say about it. #### Cons Its customer service is dreadful. You’ll be chatting with robots that can’t understand your question. Then you chat with a specialist who says something got fixed but it didn’t. Extremely hard to get a person on the phone, unless you are a premium customer meaning you pay extra for decent service. In the end after three hours the problem wasn’t fixed and I never got a phone call. --- ### Good software - Overall rating: 4/5 - Reviewer: Adeline H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I liked it, wasn't horrible wasn't amazing but it was helpful for charting and appointments and the interface was good to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros user interface was good and making appointments was easy i liked how i was able to send notifications to my clients #### Cons pretty expensive for smaller practices and had some bugs occasionally that were annoying but eventually were fixed --- ### Simple Practice is top therapy Software - Overall rating: 4/5 - Reviewer: Allison G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoy the ease of being able to keep track of billing and analytics information. The function is easy to review. #### Cons I dont enjoy the appointments color codes used. I think some of the colors need to be changed so that some dont look similar when scheduling appointments. Also I dont enjoy that the autopay function is turned off when insurance providers complete claims and update client responsibility. --- ### Keeps my practice calm - Overall rating: 5/5 - Reviewer: Kimberly A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered SimplePractice is nice clean tool for my solo therapy biz, sets my sessions and notes all lined neat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Booking is drag‑drop style, intake forms shoot to client auto, and billing links to reminders so I forget less. #### Cons Only thing is, video call gets choppy some days and support replies not always fast, plus reports don’t break down data deep unless I export stuff outside. --- ### Simple Practice 2025 - Overall rating: 3/5 - Reviewer: Shawnalee K. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered It was okay. I was able to teach myself mostly how to use Simple Practice without any additional help. However, some things were very confusing and the fact that you cannot call Customer Service was awful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The ease and quality use of the product. It was super simple to use. #### Cons Trying to manage paying just a regular payment was hard. It has to be attached to a created invoice and was sort of annoying. --- ### I LOVE SimplePractice! - Overall rating: 5/5 - Reviewer: Dona S. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience with SimplePractice was AMAZING!!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use and how user friendly it is. #### Cons The cost prohibited me from continuing to use the platform. #### Reasons for switching to SimplePractice I could no longer afford the platform fees. --- ### Speech Therapist Review of SimplePractice - Overall rating: 5/5 - Reviewer: Hayley D. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I had an excellent experience with SimplePractice. I always felt organized with my schedule and I loved the reminders for when I missed a session note for a client. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how easy to use and navigate it was. I felt like I could quickly find things without issue. Very organized and clean design. #### Cons I wish I could customize the colors for clients on my calendar. --- ### Started off good - Overall rating: 3/5 - Reviewer: Katerina P. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SP was familiar enough to TYH that it was fairly easy to get started using it. Where I ended up moving to another platform was when there was a shift in how data was going to be collected and used, and I needed a platform that was less visually distracting. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros SP was straightforward to use and had a lot of features that would be helpful for the solo practitioner as well as someone who was supervising pre-licensed folks. #### Cons The interface is a little too busy and for some may be a bit overwhelming or distracting. --- ### Not Economical for my needs but a great platform overall - Overall rating: 4/5 - Reviewer: Mary V. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fine. Helpful support team, user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User friendly, logical interface, many ways to use it #### Cons Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another platform --- ### Not my favorite - Overall rating: 3/5 - Reviewer: Lia H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I like counsol.com better because of its ease of use #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It’s very thorough. Lots of detailed notes options #### Cons Not very user friendly. More complicated than Counsol --- ### Good produce, Great price - Overall rating: 3/5 - Reviewer: LuAnne H. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. over all, I am happy with using Simple practice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Simple Practice is a very user friendly software for managing medical records. There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing. #### Cons It can be difficult setting up payers initially ## More reviews [Next reviews](https://www.softwareadvice.com/medical/simplepractice-profile/reviews/?page=2) --- SimplePractice Reviews, Pros and Cons - 2026 Software Advice