All MemberClicks Reviews
1-25 of 457 Reviews
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Elizabeth
Health, Wellness and Fitness, 2 - 10 employees
Used unspecified
OVERALL RATING:
1
Reviewed February 2024
Absent with MemberClicks !
Lori
Verified reviewer
Public Safety
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2018
The product is good and somewhat easy to use, but It's the service that keeps us happy.
Easy to use website creation area. Be able to update our website easily helps us to keep the content more current. Easy to create reports for our magazine distribution and other media distribution. It is easy to create the needed forms for our special events. The dashboard is a great way for my board of directors to view current membership numbers, this saves me time and I don't have to provide a report each month. It is nice having a help desk link to get questions answered quickly. It is also helpful to have the Tuesday and Thursday training sessions show up on my google calendar so that I can learn memberclicks funtionality on a weekly basis. Our members find it easy to use as well. They can update there membership rosters with a simple click of a button. They can add just as easily by clicking a button to add a new member to there roster.
CONSI do not like the limitations of the content we want to creation, such ad emails. There seems to be a lot of limitations of size and file types. I do not like that an invoice does not automatically update after a service director updates there individual profile list of there active members. They have to call our office for us to click several buttons and create a new invoice so they can pay it. Our organization has annual renewal of over 7000 people, a simple button that the service director could puch once the roster has been updated to update the invoice automatically is something memberclicks needs to add. I know that we are not the only organization that does group membership types. Annother feature that would be nice is to be able to see more detailed demographics on our e-blast system. I know we can see who opened it but additional data would be nice.While the help desk page provides alot of information, I would like to see more video content on how to do things with memberclicks. I prefer video over reading long pages because i do not have alot of time in my day to search for the answers, which is why if it takes me more then 10 minutes to find an answer, I will stop looking and call customer service.
Naomi
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2019
Great product
Overall good experience. Set up was fairly streamlined. Some glitches here and there - some of which have yet to be resolved (i.e. directory map location issues and mailchimp integration issues); customer service is overall pretty good - my only beef is when items are not being resolved I get no response or follow ups to let me know what's going on - it's like they fall off the face of the Earth (i.e directory map location and mailchimp issues). However, the service folks are always very nice and helpful 95% of the time. When compared to other member management software platforms - this one has most of the features we wanted for the price we could afford.
PROSOverall this product has MOST of the features we were looking for in a member management / website integration system. We needed software that managed our membership database and integrated with our website and would allow for easy registration for events on our site.
CONSI wish the online version included all of the features and functionality of the desktop software. Alternatively, I wish the desktop software was mac compatible. I also wish there was some additional customization options on the registration forms for events so that you can customize the look of the registration forms to break up areas between registration fees vs. sponsorships vs. other registration items so things were more intuitive. I also wish there was a way to offer downloadable or "e-tickets". Another "wish list" item is the ability to create your own custom forms outside the membership form or event registration forms - such as a form where users can donate to a charitable cause where users can input whatever value they want. There are several other "wish list" items I'd like to see that are available in other software platforms.
Reason for choosing MemberClicks
Integration with Quickbooks was the item that pushed us over the hump. Our operations manager an accountant needed to streamline the accounting side related to member invoicing/payments and Memberclick's integration was better than what MemberLeap offered. While MemberLeap had more bells and whistles included in their software that was very appealing, Memberclicks offered integrations with 3rd party software that would give us access to 90% of those additional functions if we wanted to add them later. Plus the integration with our website was a bit more straight forward. In addition, the start-up costs were much much lower with MemberClicks and we were limited in our budget.
Reasons for switching to MemberClicks
Abila was very antiquated and did not offer an easy online event registration system that integrated well with the member management system. It did not have an easy platform for billing either nor did it offer any integration with email platforms. Overall it was no where near what we needed.
Nancy
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2018
Using product for two months and feeling frustrated
I did not have a positive experience with my on-boarding specialist. There was often confusion about appointment times; work that was promised was not completed timely; in fact, some of it has still not been done and we have been live for two months. When the system went live, renewal notices were sent to all my members and they were only supposed to go to the ones that had lapsed. My Board of Directors approved the rather large expenditure to purchase the system and then my credibility was impacted when I had to explain why members that had already paid for the year, were receiving a bill. Even though I had put in writing to the on-boarding specialist that the renewal notices for 2019 were to go our in November 2018, they went out September 1st. When I questioned this, I was told there was a bit of confusion. Thank goodness the help team members have been responsive and have tried to help sort out any problems.
PROSAs the director of a member based association, I contacted my fellow directors in other states that were using MemberClicks to ask about their experience with the product. They all recommended it noting just a few problem areas. I had an amazing demo experience with a very knowledgeable and friendly staff person who sold me on the product. Having the ability to track membership, generate invoices and track payments was a key reason for choosing the product. I hope that in a year's time, my comfort level with using the system will be such that I can realize the benefits we envisioned when purchasing the product. I will say the help desk staff are very responsive and accessible.
CONSI have used other AMS products in other jobs so I have a basis for comparison in terms of what these systems can do. I would like to see MemberClicks streamline the creation of notices for members. For example, right now I have to create a notice for every single type of member (e.g. notice about payment of dues). It would be much easier if I could create a notice and then click which members it applies to rather than having to copy and paste the info into 8 different notices. Also, I know there are videos and staff available by e-mail but it would be helpful to have a guide or instruction manual that includes step by step instructions, rather than having to search through a bunch of articles. Also, I would love to be able to produce membership and revenue reports.
Sarah
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2021
Quick start up, great value for the money
Overall MemberClicks is very user friendly and the support staff is able to help with anything you can't figure out on your own. There also also options to be able to use their system to offer a fairly high level of customization for the cost of the system.
PROSMemberClicks has many customizable features to fit a broad range of association needs. They also are constantly evolving and adding more useful tools. They solicit customer feedback in determining what new features to implement.
CONSIt could be easier to navigate between certain areas of the admin site. For example once you find a certain form and hit the back button you go all the way back to the full list of forms instead of the subset of forms you searched for. Also we are having issues with the password reset feature.
Reason for choosing MemberClicks
MemberClicks had a more robust offering of features.
Reasons for switching to MemberClicks
The email marketing in our previous AMS was overly restrictive and prescriptive in when you could send emails to your members.
Vendor Response
Thank you Sarah for the review, we appreciate your business! - MemberClicks Team
Replied November 2021
Michael
Professional Training & Coaching, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Strong Support for Professional Association
Outstanding support not only at initial implementation but throughout our use. MemberClicks actively updates and pushes communications to customers. Their support is very responsive and friendly. MemberClicks is receptive to feature requests that they receive and our capabilities have increased as they have made updates with no add-on costs.
PROSMemberclicks has a straight forward editor for website articles and creating forms. The Help Center has updated documentation that often includes easy to follow screen shots and video tutorials. Their support response time when submitting tickets has always been fast as well. The system supported all of our needs for setting up event registrations, with multiple pricing tiers by member type and setting attendee caps for sessions.
CONSOnce you select a template for your website you are limited in formatting for creating articles or pages. Access to features such as Circles, forums, elists, and the user profile are a few too many clicks deep for users. Better mobile integration for images to scale appropriately on viewpoint are needed.
Reason for choosing MemberClicks
The feature to cost ratio was perfect for our association's needs.
Reasons for switching to MemberClicks
Needed more capabilities for event registration in supporting attendance caps for sessions at workshops.
David
Marketing and Advertising, 1 employee
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed December 2023
Nine Years of Poor Progress
The most reliable thing MC did was to raise their monthly fee, like clockwork, every single year. The system needed work in 2011. By 2020, it was ridiculously outdated. I worked with someone to switch my association to the "new" platform, which should have been a seamless process. It was anything but, and I abandoned the process because it was painstaking and the improvements that I'd been begging them to make for nine years had not been implemented. Good riddance!
PROSThere was a great guy named [sensitive content hidden] on the Help Team. I was sad when he left the company.
CONSIt is grossly overpriced given the lack of technological progress that I witnessed between 2011 and 2020.
Jerry
Law Enforcement, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Very Satisfied long time Administrator and User
Very satisfied! It automates several membership tasks and allow us to have one program to goto for most of what we need to do for our members. Customer support team is the best I've ever worked with!
PROSCustomer support, ease of use, automates tasks. Provides bult-in online forms for numerous uses.
CONSWebsite development is very good but not their forte'. Doesn't allow members to do mass emails to the membership database. Administrators have to do that.
Reason for choosing MemberClicks
Price, quality of product, features and familiarity with the company.
Reasons for switching to MemberClicks
Wild Apricot support was not good, no built in online forms, website development poor.
Lisa
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Designed for Trade Associations and Chambers Business Leagues
Great product, great support.
PROSIt is designed for trade associations - the parent-child relationship. We used several other AMS over the past 10 years and this is the only solution we found that really meets our needs. We're a small association and the price was very reasonable. Great support.
CONSThe launch process is about 3 months and we kept having to delay it as we have an event every three months.
Reason for choosing MemberClicks
recommended by another trade association that had been through a similar ordeal with trying workarounds to make AMS software for the individual member work for a trade association.
Reasons for switching to MemberClicks
We just couldn't get salesforce to really meet the needs of a trade association. Memberclicks does.
Brian
Verified reviewer
Civic & Social Organization, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2018
Your Member Management Solution... All in One Software!
We were seeking a platform that could integrate a lot of our functions that were not in one place--ie, we were using one software to track members, another to track events, and yet another to invoice and receive payments from our members. This software has allowed us to streamline our operations by bringing most of our daily functions into one software platform, and has allowed our team to do what they do best-- service our members!
PROSIt is perhaps the most comprehensive software out there in terms of managing a membership database. It not only allows us to store and track basic member data, but also allows us to run registration for events, process payments, create and track different member groups and committees, segment our members according to membership level, track communications with our members, and allows us to communicate with our members relatively easily and seamlessly. If you are comfortable with SQL it offers extremely robust reporting options to view and segment member data in just about any way possible; even if you're not comfortable with SQL it has the ability to build reports, and includes a lot of pre-built reports that are helpful. The best part, however, is the customer service provided. They are always extremely prompt and courteous in responding to questions or issues, have a very robust online help section, and are always seeking out ideas for improvements and enhancements to the software. I've never dealt with a software company that so eagerly seeks (and implements!) the feedback and suggestions of its users!
CONSAs with any software it has its quirks and glitches. Things will stop working for seemingly no reason, but will be resolved in the next update. Reporting can feel a bit clunky at times, especially to those not comfortable with SQL.
Jill
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
The customer support was OUTSTANDING. A++++ THANK YOU!!
We use Weblink for managing our website, as our CRM and for invoicing our members/ accounts receivable. It's a great product and I know we don't even use all of Weblinks capabilities to the full extent that we should be using them. Their customer support is outstanding.
PROSWe have been very happy with the Weblink product. It's easy to use and they continue to make investments to keep the technology up to date. One of the things that I appreciate most is their customer support. Recently, we've been making technology upgrades in our organization and on Friday- the last day of the month I could do a bank deposit- Weblink was having trouble talking with Quickbooks because we moved some of our directories.
CONSI don't have anything bad to say about the product other than the issue I had was a problem connecting Weblink to Quickbooks- which has rarely been an issue. The problem started on my end with moving some directories during a technology upgrade.
Christina
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2017
New version is GREAT!
We've been with Memberclicks for a few years and when we started using it we were really disappointed - from the data migration that took over a month to the implementation that took four months and a HUGE chunk of time, to features that didn't work the way we needed. Then a year ago - BANG - new reality! They released an entirely rebuilt database system to some early adopters (including us) and the implementation was FULLY supported (though it took a while, apparently our needs are complicated) and the new platform is great! The staff clearly took all of their clients' feedback and suggestions and recommendations, and continue to do so, and continue to build features and weed out bugs quickly. The customer service staff clearly has new energy - they're incredibly helpful and responsive by email. One major issue is that it does NOT have an API right now - so no talking to other databases. We use MC to manage our complex membership structure (mix of organizations and individuals, with different tiers and a variety of dues structures) and our event registration (we do about 20 events per year). We also use it as our "membership only" website so members can login and self-serve, and as our email blast client. The best feature in my opinion (as membership manager) is the automated renewal invoices. Our bookkeeper likes the way payments can be posted and reports run on transactions. Our communications director likes how easy the "contact center" is to use with the exception that saved messages are stored by their subject line (e.g. rather than labelling a message "BOE Event 2-25-16" it uses the subject line "Join us for nonprofit fundraising workshop" which makes searching problematic.) Our administrative assistant likes how easily you can set up organization-to-individual relationships, and how that's automated when someone takes the Membership Application form online (though there are a few bugs there.) Overall they system is pretty easy to learn and has lots of flexibility and user-controlled or defined aspects. The flexibility makes implementation arduous - you have to set permissions for every member type for every attribute in the database itself and again for public directories and webpages. The MC team walk you through it and can do a lot of the work for you but your prep on defining processes/workflows is crucial. Overall I'd recommend MC - just be clear about what it is you NEED a system to do and what you want a system to do for you.
PROSEasy to learn as a regular user, lots of flexibility and user-defined workflows, responsive customer service, easy to send email blasts, lots of intuitive features - things tend to be located where you would naturally look for them. It's pretty powerful, particularly for the price point. I like how much is automated and that you can control a lot of it when you have special circumstances. We have fewer work-arounds than I've ever had with a database.
CONSComplexity of internal setup and interaction between different modules - just a lot to learn and track so you make sure the right members get the right messages. Definitely need at least one staff person who is a "super user" to get it all sorted in the beginning and keep it running when changes happen/new features are released. Our membership structure is really complicated so keeping track of all the different permissions and testing workflows is crucial and time consuming. The lack of API is really annoying, though I'm told that's coming soon. It's also annoying that custom attributes (e.g. our member numbers which apply to organizations, not individuals) don't "cascade" from org-level profiles to their linked individual profiles. MC has an automated member number system but it assigns a unique member number to each profile. That makes uploads/data cleanup easier, but since we have one number to cover all the people working for a given organization, we don't use that feature - we have a manual process work-around which is annoying.
Elizabeth
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
MemberClicks has a responsive help team & design/IT team consistently working to enhance features.
We use MemberClicks as our database and website for the three programs operated by our organization. The platform provides us the convenience of accessing one location (per program) for a database and website. Through the database, we're able to house all of our members, prospects, and more. We're able to build forms and process payments. We're able to click a few buttons and access monthly reports. We're able to offer member-only website pages, forums, and social networking pages. There's so many benefits to this service - I can't list them all. One of the benefits that I find valuable (and one of the reasons we changed from our previous provider), is we have FULL immediate control of what is published/unpublished from our site. We don't have to as someone else (the host) to make a change and then ... wait ... We can do what we want when we want to do it with our site and our database. If we need help (or if we mess something up), the MemberClicks team is immediately available to assist. Another benefit I find valuable is the automated functions. Many of the automated features included save manual "manpower" hours (i.e. automated receipts and/or invoices and follow/ups). I also like the reporting and the contact center where I'm able to easily view (email) stats. Anyhow, there are lots of benefits to this software and I highly recommend it to member associations.
PROSI definitely like the ease of use. The interface makes it easy to find what I'm looking for - and if there's something I can't find, MemberClicks has an entire library full of FAQs and tutorials (including images and videos) that I can quickly access with a couple strokes of the keyboard. There's not much I can't find. If I do need further assistance, I can easily send an email. If I need help faster (even though the email option is pretty darn quick), the help team is available by phone - and they are able to assist WHEN I call. It's annoying when I need help and I can't get answers I need right away - I love that the MemberClicks team is available when I need them and they are patient with me since I ask a ton of questions. Another thing I love is the constant work going on to enhance the features. MemberClicks makes it easy to submit ideas and feedback (and they encourage it). If you find that something would make your life easier for your membership organization, just click a button and let them know. They review feedback and work to make things more convenient and functional for their customers. I can't leave a review without commenting on my excitement for having a website and database in one. It's so nice having a functional database (that operates our membership and financials) that also allows us to control access to member-only pages of the website and forum. It also allows us to use the database to feed our directories. (AND It's so easy to use and update.)
CONSThere are still some work-arounds we have to do. The software isn't perfect for our organization - but to be perfectly honest and fair, there isn't one out there that is. We are a membership organization with a unique structure. I'm amazed at how the MemberClicks team was able to take our unique organizational structure and work with us to provide a functional database. In addition - like I mentioned above - I'm submitting ideas and feedback to the team and I've already seen things come to fruition in the platform. I know they will continue to work with the system to make things better. I have read a couple comments about others needing to do "work-arounds". Unless your organization/business has the money to build/customize a database specific to your structure, you'll have to do a work-around no matter where you go. The fact that MemberClicks CAN provide solutions through work-arounds says something about the innovation behind the platform.
Heidi
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Software is complicated, but customer service always available
Website design aside, I love MemberClicks. Their work ethic and value of their customers speaks volumes. I'd rather have a software system with a few bugs, but a team that can work and help me through it, than a software system that runs smoothly with a team that cares more about their bottom line. Memberclicks listens to their users, and I truly appreciate it.
PROSNo matter what problem I have, customer service is easily accessible and always available. MemberClicks recently purchased Weblink which now became Atlas. In that transition, we had SO many problems, but the MemberClicks staff was readily available. They were friendly and always willing to help. For most people, it can be a problem if you become "friends" with your customer service support, but I actually didn't mind it. They really helped us through the technical transition.
CONSIn order for Atlas to link up with our Members, and to track all of our incoming data, they have to be in control of our website. They use Weebly software to connect up to Atlas, which then controls our website (confusing, I know). So in order for us to have ONE company that can track membership logins, tracking who signed up for events in our calendar, or purchased advertisement (which Atlas tracks all those things), we have to sacrifice having a website we can edit on our own. Through Atlas, we have limited website design access, and the mobile version of our website is abysmal. So it became a choice of sacrifice. Do we 1. have a super cool website but pay a dozen 3rd party companies to track all of our content. or 2. Settle for a mediocre website but use a software system that tracks everything we need. So far, we've gone with number 2.
Kristi
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2018
MemberClicks has an awesome product. It meets our needs and is improving constantly.
The main pro is the staff. They are ready to assist in setting up and finding solutions for us. Plus this software allows us to connect companies and people in infinite ways. It allows us to put different descriptors on each company/person to assist in managing members. The program has a great search feature that allows us to pick just the right criteria for the group of members we are wanting to reach. Then we can mail, email or fax to these members, all right through the program. Plus we can export the information to Excel if ever we would like. Another great feature is the website directory. We are able to designate which members appear in an online directory and we can add categories to the membership so the directory can be searched for just a certain category of member. MemberClicks keeps coming out with improvements that make managing our data better.
CONSThe main con to this software was figuring out the best way to set up our members to get the most from the software. It took some trial and error, but we are really pleased with how willing the staff is to help us come up with solutions to our issues. We aren't able to do things the same way we always have, but with help from MemberClicks' staff, we have found ways that work for us and a lot of things are better. We just had to brainstorm with their staff.
Abinaa
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
All in One Member Management Solution
I appreciate that Atlas has the ability to do numerous things all under one management solution. This is extremely beneficial for Chambers as there are many Chamber specific features that would be hard to find with any other CRM. The customer service and support team are also very kind and helpful. I have worked with many of them on numerous occasions and they always do their best to assist us. The engineers are constantly working on improving the system and are always releasing updates which do/have made our organization perform some tasks easier. Atlas is overall a good member management solution that our organization uses on a daily basis without always constantly experiencing issues.
CONSSince it is an integrated solution with many features, there are often sudden issues that occur for no reason but the support team is always available to assist and try to find a solution. Our staff also finds that Atlas can be hard to use at times, and do simple things without doing numerous steps. Atlas is also both on a desktop version and a browser version, the issue with this is that there aren't all functions on either. Some functions are only on the desktop version and vice versa, which can get frustrating to keep switching from one and another but I do know that Atlas is working on moving it's entire management system to the browser version, which we are all waiting for.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Top Notch Customer Support, Design Features and overall usability!
MemberClicks allows our organization to manage our member base easily and streamline the event management side of things at the same time. The financial side of creating invoices, reports, making payments and billing our members flows smoothly. We also have the ability to track affiliations and member benefits with MemberClicks. We also have our Website designed by MemberClicks, which transitions well with our members logging in to sign up for events, change their profile and keep up with their invoice payments in a usable and clean interface.
PROSThe ability to access all the information in our system on a member of our organization, and share their referrals and participation with them at a click of the button. MemberClicks understands the needs of a chamber of commerce to keep our members engaged and provide feedback in a streamlined approach. The software stays ahead of industry standard practices with innovative and timely updates!
CONSSome updates change key components that our office has become used to depending on. But with any change, the customer support provides a timely response and turn around to keep us going in the direction we need to go. The MemberClicks software does require a lot of internet, but once we increased our speed of internet, things flow much smoother and in a timely way.
Erin
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Weblink is easy to use and helps us to keep track of our membership, which changes every day.
We're able to integrate a lot of our products into Weblink like QuickBooks and Constant Contact. It's really helpful.
PROSThere are a lot of functions that I'm not aware of or comfortable using yet, but the Customer Support is wonderful at helping to navigate the system. The chat function allows me to multitask, I can send them a quick message and they chat back when I'm up in the queue. Most of the time, my question gets answered right on the spot, if not, they follow up within 24 hours (usually less). They're constantly making updates to the system and adding features that make database management easier. They take suggestions from their customers and make you feel important. I have used Weblink for about 5 years, but I'm just now learning all of the things it can do. The training webinars and links to the knowledge base are KEY! They're so helpful.
CONSI help the controller with posting transactions from Weblink to QuickBooks. The transactions come over as one batch, it would be great if there was a way to assign the member's name to the transactions so that we can more easily track the transactions and reconcile the bank accounts in QuickBooks.
Jenn
Non-Profit Organization Management, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Outstanding Customer Service & Membership Platform Based
Our experience with our Non-Profit organization has been nothing short of amazing and positive experiences with MemberClicks. The customer service is friendly, engaging and always willing to help. If they are not able to help, they will find the support and help needed to solve the problem.
PROSOur organization loves the ease of record keeping with existing members and new/prospect members all in one place. This software ties nicely into report management functions, mass email functions and doing event forms (annual conference) along with membership driven capabilities. The ease and use of the software is easy to understand and having MemberClicks tutorial articles and live-time customer-based support is phenomenal.
CONSWhen you have multi-tiered price points for a membership driven organization with variable date ranges, some forms can be a bit tricky to set up to meet that multi-level criteria.
Reason for choosing MemberClicks
We chose MemberClicks because of the outstanding customer support and all the features it offered to tie into our Non-Profit organization needs. I'd recommend MemberClicks in a heartbeat! Great pricing, software/platform capabilities and the support team behind it!
Vendor Response
Thanks for the awesome review, Jenn! We work hard to meet expectations like yours, and we're happy to hear your feedback.
Replied October 2020
Diane
Facilities Services, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2018
Customer support is the best I have ever worked with, they are polite, quick, and helpful.
My events are more flexible and look better for people trying to register. Being able to import our members instead of entering each one individually saves so much time.
PROSThey continually update the software based on requests from us the end users. They offer training webinars to help throughout the time you start using the software. I've been working with this for three years and this helps refresh me on the hows. My favorite feature is the search feature for members, it's fast, intuitive that if I don't know the whole name it still searches with just a few letters, I can easily find anyone. If I am typing a letter and need to verify a members name it so fast. I use to look up members through my outlook, not no more I go straight to the admin area and search. This way I not only get their name, I get all their information.
CONSYou can't use the back button and go back to the screen you were on. Sometimes that gets frustrating if I'm doing some research on members. It does take me longer to put events up on our website, but they do look better than our old site.
Jessica
Education Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2021
Memberclicks Review
It has been good, I know everyone is short staffed, but the lack of customer service and delayed wait times puts a lot of stress on a one person run organization
PROSThe one stop shopping for everything in one place is great. Website, email, and membership management.
CONSI feel like updates are not always communicated, a new features can be difficult to use without a heads up on how to use them.
Reason for choosing MemberClicks
The price abd what the software could do.
Reasons for switching to MemberClicks
Better capability
Vendor Response
Thank you Jessica for your review. If there is anything we can help with, please contact us. - MemberClicks Team
Replied November 2021
Donna
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed January 2015
one month into MemberClicks
MemberClicks is an impressive product with many useful, seductive features. In the courting stage we were led to believe certain features would work in our situation, however during training we discovered they would not. We were disappointed and felt that we were not given the full picture. Two cases in point: We were excited to hear that MemberClicks financial data could be uploaded into QuickBooks. We were not told there was a monthly fee. The Parent Child feature seemed a perfect answer to our need to link members with their congregations and track congregational involvement. This was a huge selling point for us, however we were not able to make it work and we received no help in thinking through how to make it usable. Our trainer was always at the ready and knowledgeable. She even called on vacation. The help desk is always there with an answer and always friendly. Only one of our help desk experiences was less that satisfactory. All too often though, the answer is 'the system doesn't do that, but feel free to request a feature upgrade.' In requesting features we noticed that some very obvious fixes had been requested and re-requested for 5 years and nothing has been done about it. We were always encouraged by the help desk to suggest changes, but after a while it seemed an empty promise. The training should guide the user in determining best practices for their situation; perhaps an assessment interview, or a set of questions to help the user and the trainer determine best practices for their particular situation. Our trainer was always able to answer questions but she never asked any except, "Do you have any questions?" The training staff is very skilled in systems but lacks teaching skills. Teachers ask questions and get at the heart of the issue. On several occasions we adopted a certain strategy and then discovered a better way to do it, purely on our own. This could have been avoided if training had been more interactive and proactive. The fault lies not in the employees but in the focus of the company. You have a very useful product, but innovation needs to continue and keep up with user needs. I would like to be able to give Memberclicks a five-star review but the piecemeal approach to implementation and the continual offloading of questions to the apparently ignored "features request' section makes it impossible for me to do so.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Very Happy Customer! (WebLink Review)
Ease of use-- my company has used several software programs prior to WebLink to manage our database and events, and they were very counterintuitive. WebLink has been the complete opposite and even our most non-tech savvy employees have been able to learn how to utilize the program. There is also a FANTASTIC customer support team for when we do have issues with the software who are able to address our problems very quickly.
CONSOne of our biggest issues with WebLink is day-of event capabilities. The events module has worked well for us for the set up of the event, registration, and payments-- we just haven't found the events module to work well for day-of activities, such as quick check-in and adding walk up registrations. We use a 3rd party software/mobile app specifically for event check-in that we use data from WebLink to populate. It's very unfortunate because we have to manually mark attendance back into WebLink to keep our records accurate in the database.
Edward
Medical Practice, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Overall, very good member management software but missing some important pieces
Overall good. Support is great and the solution is flexible enough we can create a solution when we need something custom. Our biggest, and really only, issue is being able to integrate with a credit card machine during events. They integrate with PayPal, but don't connect to Zettle (which is PayPal). This is a weakness that would make me look elsewhere if we didn't already have a contract.
PROSMemberclicks has been very good for managing membership, handling invoices and creating portals for our members. That's all very positive. Even better is their onboarding staff and support. Having a knowledgeable person to talk to (not a computer) has been a game changer from our last service.
CONSMissing: The ability to accept credit card payments at an event quickly. It doesn't work with credit card readers so the lines to register and pay for classes is too long and chaos ensues. This is critical to have, people have been advocating for this since 2018 (according to comments on their own site) and it's nowhere on their radar. This is my biggest pet peeve with this software and it frankly makes the company's management look tone deaf.
Reason for choosing MemberClicks
Word of mouth, past experience.
Reasons for switching to MemberClicks
Lack of support for accounting, poor service, no event payment options.
John
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
MemberClicks Software - Best Decision We Could Have Made!
One word describes our overall experience with MemberClicks, "OUTSTANDING!"
PROSEverything from the knowledgeable sales professionals, the ease of implementation, training , ease of use, technical support and pricing, this product was far superior than other product we reviewed. and we are extremely happy with our decision to retain MemberClicks for our Association needs. The membership management portion assisted us in collecting yearly dues in a much more efficient, effective and timely manner like never before and the event management module allowed us to roll out training much more effectively.
CONSHonestly, there are no cons about this software that we have encountered. We have utilized almost every feature of the software very successfully. If there were any issues they were "operator error" that were quickly resolved by the amazing technical support team!