RecDesk
About RecDesk
Awards and Recognition
RecDesk Pricing
Starting price:
$2,950.00 per year
Free trial:
Available
Free version:
Available
Most Helpful Reviews for RecDesk
1 - 5 of 90 Reviews
Heather
Verified reviewer
Government Administration
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Working with RecDesk has helped us streamline the registration process for our staff and customers.
The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price!
CONSThe only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us.
Vendor Response
Thanks for the review Heather. We do have duplicate account detection that will do just what you ask - Maureen will contact you about activating it for your account!
Replied December 2017
Kristie
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy yet Precise!
Phenomenal! Thank you for the kindness and the fabulous product!
PROSEasy, Easy, Easy! Everything is easy once set up it established. Learning the system is literally a breeze. I love the 'Resources' (how-to lookup) tab which is always visible when using RecDesk. Customer Service is AMAZING! Everyone is super friendly and everyone is willing to share all their knowledge.
CONSSetting up Bulk Email Campaigns is easy; however, you have to enter a different 'campaign' every time you'd like to send an email. You can schedule ahead, but, I do hope a 'copy' function is added in this module to easily re-announce the programs (i.e.: registration ends soon, registration ends tomorrow, etc.).
Reason for choosing RecDesk
Ease in navigating and manipulating the product/modules; everything is 'at-a-glance' and the short-cuts built in to each page is a fabulous toggling tool!
Reasons for switching to RecDesk
Previous administration was not pleased with the functionality. I never delved into SportsEngine so I can't say for sure the downfalls.
Courtney
Civic & Social Organization, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2023
Recdesk Review
We are a City and use recdesk city wide. I like the ease of use for the program.
PROSThe extensive database. The ease of member registrations.
CONSNot having the ability to use memberships and Point of sale together.
Shellie
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Rec Desk helped us track facility usage and improve our recreation programs!
Rec Desk has allowed us to track our financial impact of our recreation programs more accurately and honestly. We believe our recreation program has grown drastically because we now have online registration. We have even been able to add an adult pickleball league because Rec Desk makes it so easy to register and communicate with participants and coaches!
PROSWe can now allow online sign up for programs and accept credit/debit card payments! We love the built-in POS service for our concessions. It also allows us to track the usage of our facilities much better than the membership database software that we had previously. We have also been able to transition to online reservations for all of our rental facilities, which saves so much time and paperwork and eliminates human error as well as the amount of cash changing hands.
CONSIt does not allow for us to check member in and out when using our facilities. It would be nice to be able to track how long people are staying, but it definitely is not high on our priority list. It would also be nice to be able to edit a series of classes more easily. I recently had to delete an entire class (that takes place 6 times a week) and re-enter it just to change one thing I had done incorrectly. My biggest "complaint" is that we cannot use all of the Rec Desk features for our pickleball league. We can use it for registration and to set up the initial bracket, but beyond that, it will not work for pickleball because of how you score the players. They play doubles, but their scores are individual. I don't know if there is a way to fix this. It is a rather unique sport in terms of scoring and bracketing. I wish we could DELETE members rather than ARCHIVE them. Because we can register people on site (at our Rec Center) and people can also register online (when they register for a league/program) we have had several duplicate members created. It would be nice to be able to eliminate all of those archived members at some point. I imagine it is adding to the data that we pay for annually and it is taking up space on your server.
Reason for choosing RecDesk
It came highly recommended by other users, we preferred how it looked on the user side (much easier to navigate intuitively), and seemed to suit our needs better overall.
Vendor Response
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Please contact our support team with your suggestions for enhancements.
Replied April 2024
Jaime
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
West Hartford
Overall, its a great system for registrations and scheduling. The customers find it very easy to use.
PROSThis software is by far the easiest software for new staff to learn quickly. With so many part timers, and a high level of seasonal and part time turnover, its important that the basic functions be easy to learn and figure out. Its the most intuitive software to use on an admin level, and our customers also find it to be easy to figure out. The basics are basic enough for new staff to figure out.
CONSOnce you become proficent in the basics, the more advanced functions are convoluted and could be cleaner. We dislike the Export to Excel, would prefer a report that generates a PDF. In the export, it creates a list and you have to remove categories in excel, instead of being able to toggle the desired categories in the system before generating the report. When data entering programs, we would like a report to confirm what was inputted instead of having to go through each tab individually. When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added. We want to do payment plans but it doesn't let you mass enroll into a payment plan, you have to individually set it up for each registration. Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.
Reason for choosing RecDesk
price, customer service, RecDesk's willingness to hear us and meet our requests. It didn't feel like we had to fit their system, but more like they wanted to hear us and fit what we needed.
Reasons for switching to RecDesk
RecTrac was very confusing and not web based.