I've used StarChapter for more than 10 years. The platform is very user-friendly and customer service is top notch. The knowledge base is thorough and easy to navigate.

When membership dues are variable based on size, the platform isn't intuitive. Flat dues work great!

StarChapter appears to be a very professional software company that has provided a great solution for organization membership management.

StarChapter set everything up The training they provided was comprehensive The support is excellent. I had a few questions and received a response back within hours or even minutes. Once you get the hang of how it works, it is easy to make changes The price is incredible! We are a very small non-profit with a limited budget. Our users love the software. The admins really like the back end and the information it provides. Our members love the website and how easy it is to renew membership, sign up for classes and events.

Reporting is a little weak: I can find everything I need but it isn't as easy as I think it could be. (That said it could be that I haven't figured everything out yet.) I can get a list of new members, members that have renewed, and members that have not renewed BUT it does not produce a very attractive output. This would definitely not stop me from recommending this software.

Overall experience has been positive. StarChapter looks so much better than our previous website. Even with its cost and difficulties I believe StarChapter still allows for easy updates for the important things like events.

StarChapter makes it easy to schedule events and email reminders about the events.

The emails all have the same sort of bland look to them and they seem hard to customize. Certain file storage options are not easy to use on the website. Creating and managing pages can be difficult and the content customization seems to crash frequently.

Has many features to assisy managing an organization

The features are not easy to manage, customer service is lackluster with self learning videos.

We now have ONE platform that we use for all our needs. We have ONE list to manage with all our member info. It's a turnkey system, and has made things much easier for a board that changes every two years. We're very happy with StarChapter!

This checks all the boxes for us. We needed a platform that let us send comms to our members, manage our membership list (including sending invoices for renewals and new members), manage event registrations, post news articles, allow our members (and non-members for a fee) to post job openings, and more...and this fit the bill! It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful. We're very happy with our switch, and now all our data is managed in one place - which was the ultimate problem we set out to solve with our previous website.

There are a few little nuances we've discovered, such as not being able to use multi-byte characters (emojis, etc) in subject lines of comms and not being able to export ALL comm data (must be exported individually). I think the biggest thing that could stand to be improved is the comm data - you can get open rate, but that's pretty much it. You can't see what links are clicked on the most, or other data that other email-specific platforms offer. That said, it wasn't a deal-breaker for us.

The ease of tracking current members, maintaining conference attendees and payments for these things.

It is not very user friendly. Nothing is simple. I can't just go to one place to do what I need to do, there are other steps that are critical to do before I can do what I need to. I frequently don't know what those steps are, it is not obvious. The knowledge base is not at all helpful. If I don't use words that the search will pick up on, I don't get the information I need. I frequently get results that have nothing to do with what I need. A lot of my members have problems making credit card payments.

Love it and I tell everyone how much time it has saved me overall. Now to train the new board with some features so they can take on some more website tasks.

Star Chapter saved me hours of work. With my other website, it took me approx. 10-15 hours a week to maintain and keep updated. Since we moved to Star Chapter, I go in twice a month and make changes, updates and create my meeting email reminders for the following events.

What I like least is sometimes when updates are made we don't know about it unless we send a message to the helpdesk. For example , newsletters changes to freeform from the previous month and I couldn't figure it out.

They easy elements of communications, setting up events and sign-up of membership.

It is difficult to see what type of membership is for each person and how much they paid and what they paid. There is no integration for webinars! Adding contacts is also limited and makes it difficult to email all potential leads. Also you should have an app that allows easy QR checkins for attendees. What about a program attached to your meeting that issues certificates that can be easily emailed to the participant.

It has significantly improved our chapter's efficiency in managing memberships, events, and communications. The consolidated platform has made our administrative tasks more streamlined and accessible.

StarChapter offers a comprehensive solution for chapter management, making it a go-to for association leaders. The membership management features are robust, providing seamless tracking of member data, event registrations, and communication.

Customization options for the website design could be more extensive. While the provided templates are functional, more flexibility in design elements would be appreciated.

Easy to use, works well with payment processers, integrates well with APICS Corporate to pull in member information in a timely manner

The Lite version has limited functionality. Help documents do not apply as they are written for other non-Lite versions. Spend way too much time trying to find some parts for updating the site.

Our onboarding experience was HORRIBLE! Zero support, zero expectation management, and the SC team linked our membership page TO THE WRONG WEBSITE > as in, visitors to our membership page were redirected to another chapter that is in our geographic area and is OUR COMPETITOR. When we let our customer service lead know and asked her to fix the error, she responded with a one-word answer - "done".

I thought we would like that it was an all-in-one solution, but even that isn't worth the headaches of trying to use it.

Too many pros to list here but this box is requiring more characters . . . it doesn't integrate with any other tools, the website design options are incredibly limited, outdated and stale looking. Check out their website and have a look at the one positive testimonial listed - if you visit that site, you will see they are no longer using StarChapter!

Amazing! StarChapters staff is super friendly and willing to help. I enjoy working with the team.

I use StarChapters for multiple things. Website, Bulk Email, track membership, Meeting registration & so much more. Its easy to use and user friendly even if your not tech savey.

For tickets - You don't have a live chat option. I have to put in a ticket and wait, and hope you get to me quickly. There's no phone number to call when your stuck and need just a little bit of help to keep moving forward.

Member management will be better. All board members have access to snapshots of the business including revenue and meeting attendance.

Several features for chapter management seemed to be an advantage to Constant Contact. Communications to members, non-members and expiring members seemed to be be better.

Can't call anyone for support. Users are required to submit an online ticket and wait usually 24 hours to get an answer. This isn't helpful when trying to meet a deadline and run into trouble. Some event registrations don't show up in orders and I must do manual reconcilation of credit card payments (I'm told to avoid this we need to upgrade to PayPal Pro. Constant Contact worked fine with Standard Business PayPal). Requires our NAHU members to create an account and "log in" when registering.

We were hindered somewhat by the Covid-19 pandemic and StarChapter was able to help me build some revenue building platforms. The support staff have been great and I think our website is beautiful.

Integration was easy and the support team did a great job. I felt we received everything we asked for and I am learning how to use the system everyday with the help of the support team.

Navigating and understanding my way around the website is my biggest challenge but I am new to this and feel that eventually I will get the hang of it.

Moving to StarChapter has benefited us in many ways. Our association member management was based on spreadsheets so this is so much better. Our prior website was significantly outdated, so again, moving to StarChapter was a great improvement. We did lose functionality in that our prior financial system was Method (had limited member management) and did interface to Quickbooks. However, StarChapter's ability for on-line dues management resulted in a significant dollar collection in our first couple months of being live which was a very pleasant result. We are very glad to have made the transition to StarChapter.

Software has a great website component - catalog of website pages format and views, flexible build, sleek modern look and great background site security. The website provides a "wow" factor. The Association management portion of the software has many tools for membership management, event management, dues management and email communications functions. All are very helpful. There are a number of on-line resources serving as a knowledge base and their support is wonderful. Most questions are answered within 24 hours. Members also really like the ability to pay dues or make donations or purchases on-line.

As a heritage culture society we had a few membership/group use case issues that the software couldn't really address and there wasn't much guidance on possible workarounds. We needed a few more project hours on our implementation phase (we were turned over to support before we went live). There needs to be a user manual document to further define screen fields as there is great flexibility in the system. While the videos are helpful, they don't provide enough detail for taking the system to beyond a basic level. The other key limitation is the lack of interfacing to financial systems like QuickBooks. While we really like the ability for members to pay dues or buy from store via credit-card, there is double entry for bookkeeping due to lack of interface.

I've had a great experience with StarChapter.

BEST:An integrated website, membership database, calendar/event schedule, event registration.The ability for other admins with different levels of access. The knowledge base.The ability to design the page content and event emails using html or wysiwyg. Document storage for meeting minutes.Tech support is very helpful.Registration list viewable to attendees.

REQUESTS: #1 The ability to print out or pdf a professional-looking directory for those wanting to save it offline. #2 There needs to be a customizable .ics calendar-type feature that users can download once registered that includes the full description of the event, Zoom instructions, etc. #3 Include the calendar entries in the event list to have a single calendar and event listing. #4 In surveys, the ability to choose more than one checkbox option.#5 The ability to edit the Registration "receipt" template (and why is it needed if there is a registration confirmation template?)#6 The ability to incorporate meeting photo galleries in different parts of the website other than the home page slider. #7 Better sharing link to Facebook, LinkedIn, and Instagram. #8 A separate database section for business partner sponsors with access options.

Overall, it has improved MANY of our organizational functions. We can manage our membership much better, find the meeting functionality to be a vast improvement over what we were doing and it does help us manage our finances better. As we have no paid staff, maintaining does seem to fall to one or two volunteers, which is going to get old. The is more of an organizational issue though. I would recommend the program for people like me that have a basic tech savvy, as overall it is easy to use. I find the online support database to be far too basic and at the same time hard to find information, so I tend to send in customer support requests a lot and they are excellent in that type of support.

I liked that they provided the initial set-up and conversion from our previous web-site. I like that over-all it is easy to manage the site and to update content. Please note that I do NOT have an IT background and learned everything from scratch. We are looking at an organizational name change, so it will be interesting to see if I still hold this view once I tackle that project. I have always had great customer support when I have a question, even when I pose something that the program can't do.

It is not intuitive for someone that doesn't have skills in web design. I have to research and learn new options, not just pick them up along the way. I find some of the finance and accounting functions too basic, as well as only a basic reporting functionality. There also don't seem interested in updating and adding functionality, just maintaining what they have.

The website generally looks good and membership management is fairly seamless.

Payment is confusing for members, and we frequently overlook attendees because it is an unclear process. Reconciling payments on the back end is a mess, forcing someone to check multiple spots to determine what was included in a deposit.

We have been using StarChapter for 3 years, and I have been the technology director for all of that time. StarChapter is a life-saver. It makes it fast and easy to upload/create content, post new meetings, email our community, manage members and non-members, etc. We used to have to use a combination of an HTML site, Eventbrite, PayPal, and Mailchimp to do what StarChapter can do all by itself. It definitely provides more value to the board and to our members and community.

The majority of the software makes it very easy to manage our chapter's website, from meetings and payments to board transitions and communication. StarChapter provides ample live and pre-recorded instructional videos, as well as an extensive "knowledge base" of articles. When I can't find what I need, or when there is a problem, I can submit a support ticket. I always get a response in under 24 hours, usually less than 12.

If you want to create complicated web pages (more complex than the template pages that are provided), you need to know a bit more about website design. It's not as user friendly for those who aren't tech savvy. Also, sometimes the editing/formatting features can be a bit frustrating, like using tables and things for page design.

We are not happy with the software. It worked for a while, but the lack of organizational opportunities of the software make it extremely complicated for no apparent reason.

The layout of the software is fairly easy to navigate.

The Corporate Member Manager feature is extremely under developed - so much so that customer support doesn't even know how it works. Most of the features are this way as well, making it extremely difficult for admin users.

My overall experience is best described as challenging because the interface is not intuitive and this characterization would also apply to others in our organization. Nearly everyone complains that the back-end is not user-friendly.

The best aspect of StarChapter is that it is an all-in-one platform to create and track event registrations and memberships while also enabling us to send emails to our database.

The list of items that I like least include two aspects: membership sign-ups or renewals that get hung-up as pending because the payment didn't go thru, yet the system sends out a notification that there is a new member which suggests everything is good to go. This has necessitated a multi-step process where we have to vet each membership transaction. To help alleviate this problem, we have requested the ability for automatic renewals which is not available at this time. Additionally, the back-end of SC is not very intuitive or user-friendly which means it's challenging to become proficient.

Frustrated. I am not a programmer. I do not know how to code. I don't understand HTML codeing or how a website works. I do not do this in real life AT ALL. I am frustrated by the fact that you think average folks would have any idea how to change website pages.

That it is customizable, I guess. I don't really have much else to say, but can't submit this until I type more characters.

I don't know how to use it. I am expected to do programming, code writing, design layout...I do not know how to do any of this. There is no one to call. I start a project, can't even figure out how to start it, send in a note, the next day someone gets back to me. I mean, it works in theory, but by that time I have moved onto other tasks and find it incredibly challenging to log back in, follow the prompts and get the result I need. Usually this leads to another question or something I cannot figure out how to do, and again, another help ticket, another day goes by. It would BE SO MUCH EASIER if your help team would just make the edit or change, instead of spending the time emails me how to do it. I am never going to remember how to do it 6 months from now, and will need to ask again. Your 'help desk' could be much 'helpier' if they just made the request happen. Done. We'd all be done. I am frustrated by not being able to call.

I overall like the website backend functionality and am looking forward to upgrades in the M Series frontend and hope for more modern backend features soon.

I like that all transactions are linked to the member accounts and that emails can be sent directly from the backend of the website and we do not need a secondary platform like constant contact to do so.

I do not like the unflattering emails. I would like your email capabilities to be like those of Constant Contact with nice templates to choose from and a more user friendly experience. Creating templates is difficult and is not self explanatory. The inability to change the REPLY TO in all instances is horrible as people generally trash emails received from unknown or unidentified users like those that read "info".

If I could change to another association management software I would for numerous reasons. The fact that you have to submit a ticket and wait for someone to respond per email, then wait to be called is not convenient. Customer service should be readily available, any time, like with Constant Contact. Fairly recently, Dec. 2, I sent an email, out of frustration, and copied [SENSITIVE CONTENT HIDDEN], who sold us the software: My email - "We feel like we were misled with the (lack of) training time. There was very limited time to build the site which left us not knowing where to begin. It was emphasized this is a user-friendly system, we disagree. It seems to be a lot of “back end building” in order to achieve front end results. The pages in the system all look alike, making it difficult to distinguish and learn the different sections. We would like to request additional training time, at no additional cost, to set up e-marketing templates and learn how to distribute the e-marketing announcements, to learn how to set up events/registration and to run reports from that event please, thank you." An apology wasn't offered and nobody picked up the phone to see what could be done to rectify the situation. My request for help was basically answered by telling me training is offered as part of our standard support services and if there is a tool or task in the system that you want some additional training on, just submit a ticket with that request and your availability.

It provides all features/tasks in one software. Reports providing attendance, profits etc.

It's not user-friendly or intuitive as promoted. There's numerous steps to completing a task, revisions of different kinds are not in the same screens where things were created, all pages look the same no matter what category is being used (no color coding, no differentiation for easier learning), and a serious lack of graphics.