I like the opportunity to have a specific portal for alumni to connect with the school specifically with the opportunity to connect with younger alumni and offer help and mentoring.

I like the overall product, but would like new fatures and options to be offered quicker.

We are really really happy using the Graduway solution. They are a true solution ‘partner’ for our alumni engagement & fundraising needs. They really make it a focus to help us take full advantage of their feature rich solution. Graduways software has enabled us to boost our Alumni Services to a place we are proud of, and with all the tools available to us, integrated into our CRM and critical base platform

Graduway offers a comprehensive integrated solution to make most of alumni management & engagement. Their platform is feature rich and they are always working to add new features. They have outstanding customer service.

I cannot really think of things I do not like about this software. It’s a league above the other platforms in this space.

Very good. It's clear that Graduway really seeks to provide value for money and never stops optimization. The migration to the new platform is quite delayed but looks promising. When problems with the previous customer success manager arose, Graduway reacted quickly and provided a new, very supportive and experienced customer success manager. The tries to sell additional tools was quite persistent at some stages, especially given that we're already a client. But overall Graduway does a great job and the strategic input by the CEO was also very helpful. The Global Leaders Summit is a great opportunity of further education, especially for small alumni teams. We've learned a lot about alumni engagement thanks to Graduway!

It makes it easy for alumni to find each other and reconnect. An alumni newsletter can easily be set up and customized. Statistics are very helpful for benchmarking and ROI checks.

Customization options are still quite reduced at some tools. If the platform isn't synched to school's database (in our case not possible as the database is tailormade), managing access and updates is quite time consuming.

An attractive and easy to use product.

I love how user friendly this product is. I rarely have questions on how to access and use the system and I feel users from a variety of generations are able to understand and effectively use the Graduway system.

There a real lack of control over profiles on the admin side, and the mentorship features need a lot of work (though I hear there's an update that will improve this.) I wish there were more options in reporting. It's tedious to have to pull one huge file and then whittle it down to find the info you're looking for.

When we went to implement the new platform of our Alumni, this was one of the 4 main alternatives considered, along with AlumnForce, AlmaShines and Hivebrite. However, it was not chosen, because although it is a good platform, it has less functionality than the competitors and has a relatively high cost.

It has a very beautiful aesthetic, it is quite easy to use, for both administrators and users. Very low usage learning curve. Its use is pleasant. Excellent technical assistance. Good deployment cost. The [SENSITIVE CONTENT HIDDEN] of the company that owns the product has a great vision on Alumni, and his book is the basis for the implementation of a successful Alumni.

In the short term, the company provides a low cost of implementation, but in the long term, the platform's annual fee is high. It is a well-built product, but it lacks many features that already exist in competitors. The cost-effectiveness of competitors is much better.

A good tool for engaging alumni, more up to date data on alumni.

This includes the following: Great for helping us keep alumni data up to date Like the admin functions Like the features, e.g. groups, events, news widgets, directory, updates, jobs, newsletter.

Don't like the low profile of Updates, it needs to be front and centre. The main page is far too busy. Nowhere to place media files, e.g. videos, podcasts, pdfs. Nowhere to put articles, e.g. features on alumni.

Working in a Career Services office, utilizing Graduway has been a successful resource when linking students to alumni to incorporate networking and mentorships prosper. This is a helpful tool that is user friendly for all generations. My office has the ability to customize the platform as we see most appealing to our students and alumni to impact their overall experience of this experience.

We wish we could take advantage of more of the products, but hopefully in the near future.

The platform provides the organisation with a useful place to centralise digital alumni engagement and helps to provide up to date and accurate data for the alumni community that sign up to the site. Furthermore, the portal allows individual graduates to shape their own experience (by posting events and job opportunities) and contact others directly.

It is somewhat difficult to encourage repeat engagement/visits to the site. I expect that this will become much easier once a critical mass of graduates is reached but I am uncertain of what that number will need to be. We have a relatively small graduate community when compared to larger HEI's which has both opportunities and challenges. I am looking forward to seeing the rollout of Graduway's product road map as I suspect this will keep the platform ahead of the curve in terms of functionality.

Ease of use, functionality with LinkedIn and Facebook. Ability to connect people themselves through the directory. Events capability and the new groups section are both terrific to use.

Not really a complaint, but I sometimes struggle to get people to sign up in the first instance. We need to find a hook to get people on there to begin with.

It is very easy to create the news stories and newsletters. You do not have to put in a significant amount of time to maintain

The home page can get cluttered and busy if you have a lot of stories to share . I have heard of a few people having difficulty resetting thier password.

Connecting our Alumni, our students with our Alumni and also being able to reach out to our Alumni. The Feedback we have received was good and withMBS Connect we have found an easy (and sexy) way of keeping our Alumni up to date.

I really like the Usability and some of its Features (Newsletter function, Job Portal, Events, News items). The Graduway Team was always really helpful and supportive. They seem to be very open to their customers' Feedback and work on continuously improving the Software. I also appreciated the Alumni related articles sent out, as well as the quarterly Reports and updates.

Even though the Features are Overall really good, there are sometimes some restrictions to them which makes working with them a Little bit challenging or less convenient (e.g. Newsletter text a bit too short, no possibility to Highlight info (bold, italic)). But These were just Little things

Really easy for alumni to use, looks great, and does what it says it does! Help desk has always been super helpful - esp Dalia :)

As an administrator, I wish there was more functionality or slightly better search tools. Back end just seems like a place to see stats (which are awesome) and upload lists of alumni... I wish I could search by ID number. Or reset passwords on behalf of our alumni. We've had a couple of people who've moved jobs and because their accounts were registered with their former business email addresses they've been unable to login - password reset email goes to the old email... so we've had to delete their accounts so they can create a new one. Would have been smoother to have the power to reset them on their behalf.

This software is very easy to use and presents an attractive platform for all of our users. The features, from job posts to the directory to the mentoring function, are all very helpful to our community. The news stories can all be hyperlinked to a different website, which makes the platform more dynamic and creates a link back to the College.

There are certain features that can't be customised to date or just need to be fleshed out more (my understanding is that the next version coming out this year will resolve a number of these issues): the newsletter only allows a feature article and then just pulls data (not news pieces) from the platform; there's no way to see the content of messages that have been sent; the available stats are minimal.

Potentially, a very useful way to stay connected to our alums and have them connected to one another. The group feature is nice but we still need to promote that more.

I like the following features: Posting photos, info on alums, capturing interests, job feature . Automatic newsletter is nice as well. I also like the statistics it keeps for me.

We were under the impression it would serve as a more robust directory which it has not. This has been very disappointing to us and frustrating to previous users. It also does not logically locate alumni in the system and some are altogether missing. Many searches come up empty which is frustrating because I know they should at least be in the system even if the alum has not joined Westmont Connect. I also wish I could drive more alumni there for job purposes and that we could energize that function. Also.. we thought there was a stronger connection to Salesforce and want it to more seamlessly tie into Salesforce. Right now, what is updated in Westmont Connect is not automatically updated in Salesforce which creates a data problem.

Newsletter. Being able to see the faces of my alumni and see what they are doing now. Posting events and other info. Messaging in a very easy and fast way. Jobs feature. Mentoring feature.

The ability to send newsletters and post jobs. I also like the mentoring feature because it does not require too much work on my part. On the other hand, I would like to receive notifications when the mentoring happens and be able to send an evaluation of the experience to the mentee.

It is limited in some features and you are not very flexible regarding the design of the page. I would also love to give the alumni the option to openly chat with each other live, by writing comments (like on facebook)

We've been live with Grauway for seven months now to our whole community after a test period of six months and we've recovered so many lost alumni, engaged our older pupils with the presence of our office and established ourselves as a hub for the wider community. We'd been working in the same way for the past eight years with very slow progress. Since our launch with Graduway, progress has moved so quickly and engagement levels across the board have gone through the roof! We're delighted with the initial results and would recommend any institute looking to reconnect with the digital generation consider the platform as something which may help, alongside an integrated communications plan.

the ease of use and the functionality which is very helpful for our office and aims

the lack of flexibility in structure but it is understandable that there has to be a backbone of core functions that cannot be customised.

Fantastic sign up rate with our alumni - great feedback & interaction. Over 5 mins spend per user. Global reach. First class, quick & professional service.

Very intuitive for the admin person - also allows for users to post information & contact other users so very dynamic and interactive. Very functional with well thought our pages. The service from Graduway is like no other that I have experienced. Fast response times very effective & friendly.

Like it all but maybe the newsletter could allow more flexibility in design. But he beauty of it is it is quick and easy to use allowing for a high frequency of distribution to end users.

Overall, Graduway has helped our organization come full circle. You don’t stop being a part of our organization once you graduate or move onto the next level. You will always be involved and this software helps do just that.

I like that this allows us to network with more alumni to keep them involved within our organization.

I realize that this also focuses on donors, but I feel that sometimes it makes students and alumni feel as though they MUST donate as another main focus. Obviously we would love donations to keep our organization going, but I also aim to keep alumni involved through notification and updates.

They've provided a platform which helps us to build community in a way that cannot be done offline; it will work hand-in-glove with our events programme when that re-commences post-pandemic.

Ease of use and set-up, despite the many and varied things that it can do. Customer service is outstanding.

Very little that we haven't liked so far.

The ability to communicate with our alumni and provide them with an opportunity to connect with each other.

The scrolling and search features could be improved and there has been a delay in getting an app approved to work with iPhones.

The software is easy to maneuver. My example to others who have questions about the platform is, "It's much easier than Facebook, so stop putting too much effort in it. It's not necessary!!!"

Photos/logos are distorted. The photos I upload to the album section look grainy. A profile picture should be mandatory for everyone who signs up.

The ease of use for both the admins and alumni Graduway support staff the options to customize the platform to fit my university look and feel and needs

we are using RE NXT and we STILL dont have a plug although when we signed the lease (November) we were told there is one There are no option to change the tabs names there is no option to "secretly" invite alumni to events- in case we are having a by-invitation-only event- i can t post it on the platform and make it visible only to selected few all other notes and requests for changes were submitted during every day work flow to our success manager

I love that we now have the capability to offer our alumni a networking and social media type platform. This has been severely lacking in our fundraising and overall alumni interaction efforts. Graduway now provides an outlet to update alums and keep them connected with the school.

The design. Hands down. We NEED an outlet on Graduway to put a daily update of class notes that don't need to be deleted or replaced and can provide a history log as well (similar to Facebook). I know Graduway is working on this design, but it's been pushed back and I believe this is hurting our alumni connection efforts.

Able to connect with some alumni and see the different options (live updates from our social media sites, alumni can specify in which areas they would be able to help other alumni such as mentoring, etc.).

Easy to use and links with Facebook and other social media. Customizable to your particular needs. Great way to send an e-blast to all the alumni on the platform.

Difficult to market to older generation of alumni, as they limit the number of social media sites they are active on. Rather pricey too.