Multi client software is hard to find. This is perfect for a call center,

One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.

Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.

I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.

it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex

ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.

They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.

The facility to manage Customer Requests for internal an external of them is a goof option to take this software

It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets

Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent

nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. Nicely managed with "Field and form options"

To many vulnerabilities found in a month due to that need to upgrade the version frequently.