CommentSold
About CommentSold
CommentSold Pricing
Startup version is $49 per month Boutique version is $149 per month Enterprise plans are also available - contact CommentSold for more information.
Starting price:
$149.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for CommentSold
1 - 5 of 113 Reviews
Karissa
Apparel & Fashion, 2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed August 2021
The best website for retail
Allison Griffin
Verified reviewer
Utilities, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Excellent!
If I have questions I get an answer almost immediately! I don’t know what I ever did without Commentsold!
PROSI switched to Commentsold about six months ago and I don’t know why I didn’t do it before then. Excellent customer service, reliable service and full time support!
CONSI have not found anything that they don’t provide!
Lindsey
Arts and Crafts, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2018
Best Investment for My Facebook Live Sales!
CommentSold saves me on average 8-10 hours of work in invoicing customers. After a live sale I used to have to sit down and after sorting a spreadsheet, I would manually invoice each and every customer. This also led to me having to spend a whole day "correcting" draft orders in Shopify for people who wanted to delete, add, or change an order. With CommentSold, the customer is in control of his/her cart and I am just a bystander. I add coupons to customers as needed, but it takes no time to do that. It has also managed to free up me having to have a comment recorder who tracks what everyone claims. Making everyone's life less stressful: customers, myself, and my hubby. I have also been able, through CommentSold's extensive logging system, finally gotten Shopify to find and fix a bug on my website. After two years of them not believing that the bug existed, I have shown them using CommentSold's inventory logs. The support team has been amazing. The team is AMAZING! I never have to worry if I don't know how to do something, I am just a chat away from a help or a quick search to a 3-4 minute video tutorial. My customers are also in love with CommentSold as they feel like they have more control over their purchases! And is has SERIOUSLY sped up my FB Live Sales. I used to need 4-5 hours to get through the number of items I have. On my last live, I did more items than I have ever done in just 3 HOURS!
PROSThis software has transformed how I do live sales for my customers. No longer am I answering the "I was first on my screen; why didn't I get it?" questions! CommentSold tracks the customers comments on the Facebook server, so I don't have to worry about it and my customers LOVE it! They don't have to worry about which screen, although they joke they need faster computers and faster internet! CommentSold's waitlist feature is invaluable as a production planning tool. I can easily look at the data that shows me which products are the most popular as well as which fabrics I should re-buy. It has taken a ton of guess work out of the "what do I make next?" conversation. Also, it means that if someone doesn't buy something, that I don't have to worry about that abandoned cart! It automatically goes to the next person in line. This also means that my customers are constantly wanting to interact with my page and group to make sure that they don't miss something they love with a simple "sold." The inventory logs as well as the comment logs have also made it so I have very few disputes. I can screen cap a customer's log and tell them they did claim it, but also let them know they are welcome to delete it from their cart. The forethought and planning that has gone into making this a tool that is easy to use as well as one the is a productive and time saving tool is amazing. The team at CommentSold is awesome and I have gotten tech support even on a Sunday morning!
CONSI have very few things I wish they did differently, as I am super impressed the team and the program. However, I wish the trash can for the deletion of items was on the same line as the item name. I have had a few customers hit the trash button on the wrong item. I also wish they had an app for my phone, so I can answer questions for customers if I am away from my computer. The mobile site is super fast and amazing for my phone, and generally I just always have it on a tab in my phone's browser, but I would love an app. (Which they say is coming soon!!)
Jennifer
Retail, 1 employee
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Does not help increase sales volume
The service is great just not set out to be what it says it has t brought me in any new customers like it claims.
PROSThe fact that it does allow customers to pay in 4 easy payments.
CONSHow it tells me how much I’ve earned since I started using the product.
Reasons for switching to CommentSold
To allow my customers to use sezzle
Vendor Response
Hi Jennifer! Thank you for taking the time to leave us feedback. We're happy to hear you found CommentSold's services great but we're sorry to hear it did not work out for your business. While you are in charge of creating your own followers, CommentSold does strive to help you engage customers with more comment selling, which can potentially lead to more traffic on your other selling channels such as your website. Again, we appreciate you taking the time to leave us feedback and wish you continued success in the future!
Replied October 2021
Laura
Apparel & Fashion, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
The Best Software with Social Selling Interaction
My experience with commentsold has been very pleasant. By using the Commentsold software my sales have increased 67% year over year. My experience has been positive working with tech support, and my navigator. Commentsold is a software company that I can rely on 100%.
PROSThe largest benefit of Commentsold is that the company never sits still. Commentsold continues to move rapidly implement new features and improves structure that directly affects our bottom line. I like that this company is customer driven and offers solid solutions in a complex selling environment.
CONSI can’t think of anything I like least about this software.
Reason for choosing CommentSold
Features and cost.
Vendor Response
Hi Laura! Thanks so much for taking the time to leave us a review. Congratulations! -that's amazing! We're so happy to hear that your sales have increased since implementing CommentSold for your business. Our goal is always to continue to grow and improve to better serve our retailers and we're so happy to hear that has been beneficial for you. Looking forward to your continued success in the future!
Replied September 2021