Atera vs PingPlotter

Atera has 186 reviews and a rating of 4.54 / 5 vs PingPlotter which has 124 reviews and a rating of 4.68 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.54 / 5 (186)

4.68 / 5 (124)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

February 24, 2021

March 4, 2021

Pros/Cons

  • Pros

  • I like the price and the features that come with it. Especially the integration with Webroot!

  • Great company to work with. They actually care about their customers and their success. The flat per technician pricing is fantastic.

  • Cons

  • It is not as configurable as some of the larger RMM or PSA, for the most part it's a good thing, but prepare for surprises. You need to test drive it first.

  • There were a few missing features but nothing we couldn't handle in another manner.

  • Pros

  • Easy to use, Interface is clean and you can see information clearly Historical data is a treasure and you can use it to analyze with a lot of details

  • It was very simple to use and helped me to track down the problem to my modem needing a hard reset.

  • Cons

  • None that I can see, maybe the setup of some of the advanced features is a little convoluted. Great app.

  • The cost. It works very well, however, the cost (Professional Edition) is quite high.

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

N/A

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos