Kaseya VSA vs New Relic One

Kaseya VSA has 181 reviews and a rating of 4.06 / 5 vs New Relic One which has 141 reviews and a rating of 4.52 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.06 / 5 (181)

4.52 / 5 (141)

Ease-of-Use

3.5 / 5

4.0 / 5

Value for Money

3.5 / 5

4.0 / 5

Customer Support

3.5 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

August 4, 2020

February 25, 2021

Pros/Cons

  • Pros

  • This is the most robust RMM out there, period. Their support is great and responsive. The depth of configuration and customization is unparalleled.

  • Tons of features. Price is where it needs to be. Has great capability.

  • Cons

  • The learning curve can be steep, and given that the tool is so robust, it can be overwhelming to lower level technicians. However, I think this is mitigated by the available training.

  • Functionality wise, I have no complaints. However, in terms of UX, it looks a little dated. Perhaps the interface navigation can be improved.

  • Pros

  • I love that it helps us debug ruby on rails software down to memory and cpu usage of specific lines of code. It helps identify bottlenecks and memory overflowing code.

  • Easy setup. Deep metrics and a very beautiful interface. Integrating New Relic with my NodeJs backend was as simple as adding a single line of code.

  • Cons

  • User permissions were a bit of an issue for us for a little while but we ended up resolving. Setup was easy for the most part, but it still took a little more time than expected.

  • It is difficult to find a flaw. The customer support is great. The free version is very limited. But you can start tasting the great solution New Relic

Pricing

Pricing Range

Product Demo & Screenshots

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2021

FrontRunners

2021

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux