Chattermill
About Chattermill
Chattermill Pricing
Chattermill's pricing in based on your specific use case - please get in touch to discuss pricing.
Starting price:
£30,000.00 per year
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for Chattermill
1 - 5 of 23 Reviews
Mel
Cosmetics, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Game Changer
Superb. The onboarding and ongoing support from our CSM is AMAZING
PROSFor us, Chattermill has been a game changer. By integrating it with our ticketing system we can quickly identify issues and resolve them before they blow up. In an instance we can see the sentiment and concerns of our customers
CONSMaybe some better reporting and analytics, it would be good to be able to run some reports covering MAT time frames
Shaina
Consumer Goods, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2021
Great product
Great experience with the team. Happy that they are ready to listen about product improvements and actually develop most of them. Good customer support mostly.
PROSOpen to hear about developing new features, Ability to setup easy integration with 3rd parties (like ticketing platform), Accurate category tagging which really helps understanding customers pain points, translating all languages to English is done well
CONSSometimes found that the reporting was inaccurate, or didn't save the default view. Customer success at first was great, but then lacked.
Emma
Airlines/Aviation, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed October 2021
great idea, not working for me
verbatim feedback being categorized and highlighted.
PROStrending user feedback helping us to understand what travellers want
CONSFor me difficult to use, difficult to make alternations to service, ability to remove ex-employees as users has now been removed. when bringing this up to chattermill no solution has been offered
Lorena
Real Estate, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2021
Use of it in a startup
Customer support team and our contact inside the company, Theresa, have a huge willingness to help us in any doubts.
PROSThe integration with the other features that we use works very well! The possibility to connect with Slack is one of the most usefull features for us, it is used daily by the teams to see critical cases and solve it quickly.
CONSWe have some difficulties to chage the structure of the themes/categories: we are a startup growing very fast so things change very very quickly around here and it is important to us have the same agility to change these structures to better understand you customers. Problems change, perceptions change and the theme structure dosn't follow this trend.
Victoria
Retail, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Chattermill - Valuable for NPS Analysis
I've used Chattermill for some time to dive into NPS performance - and it has been key to quickly pick up on themes in responses, visualise changes over time and dig further into results. It's been easy for new team members (across the business) to adopt - with a very user friendly interface. The Chattermill team have been very helpful & responsive along the way.
CONSI would love a word cloud visualisation - of key phrases. And perhaps a clearer way of being alerted on new / trending phases (this can be seen in the export of Phrases to some degree)