All Zvolv Reviews

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User Profile

Tanmay

Verified reviewer

Marketing and Advertising, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Work is more organised now!

Love the design, price point & automation bots. Simplicity makes it stand out. It has been a smooth ride with this tool. Our operations are more efficient & process is more robust.

PROS

It’s an easy to use tool. I took 2 days to learn Thanks to demo team. It helps us streamline processes in Marketing. From Asset delivery to final client approval, all is done through the software. It integrates well other suites & works flawlessly. Workflow designing is highly intuitive.

CONS

Company can make video tutorials which would make easier to understand features. Software usually comes up with updates which is good but can be confusing at times.

Vendor Response

Thank you for your feedback, Tanmay. While we are working on a product demo to onboard new users, please feel free to consult our knowledge base for help on using the Zvolv platform here - https://app.zvolv.com/help

Replied February 2021

Anshul

Telecommunications, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Highly versatile intelligent process automation software!

great to manage complex business processes of HR, Finance and Vendor management

PROS

Zvolv has the ability to solve complex business process, organization critical processes as well, we are using in HR, Finance and vendor management, we have automated redundant processes like employee onboarding, invoice clearance

CONS

platform do not have user manual and chat software is missing on platform

Reasons for switching to Zvolv

Cost effective and ease of use

Scott

Hospital & Health Care, 51-200 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2020

Zvolv

PROS

Ease of use. Interactive features. Functionality and capability to integrate with other products.

CONS

Bugs, glitches (no more than is typical)

Vendor Response

Thank you for your feedback, Scott. We strive to enhance our platform on an ongoing basis and your feedback helps.

Replied December 2020

Ritu

Internet, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2020

Process Automation in days

1. On ground partner feedback system with geo fencing and OTP 2. maintenance Ticketing system with real time notification task assignment to relevant stakeholders

PROS

1. Customized Templates and Reports 2. Flexibility of back-end

CONS

1. UI can be improved for Dashboards and Apps 2. Dashboards configuration can be more agile

Vendor Response

Thank you for the feedback, Ritu. Glad to hear that you've benefitted from the customization and flexibility that Zvolv has to offer. The team is working on improving the Dashboard configuration and the UI, so you should see some significant enhancements in the apps that you use, soon.

Replied December 2020

Akilan

Retail, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed December 2020

Business Process Tool

Value for money. Th entire team is experienced and they understand business and work with us to design, develop and deploy at a fast pace.

PROS

Easy to build, deploy and scale Highly competetive team and are very supportive. Easy to deploy changes Very competetive in price Easy to build and deploy bots

CONS

Ease of use. the tool has some constraints. for example, one touch is always required to move to next step. Visually, the tool is not appealing Consumers feel selecting an option or typing from drops downs time consuming (compared to other apps)..especially when list is large automated bots takes time based on size of backend data, number of tables...should enhance speed

Reason for choosing Zvolv

Competetive pricing Easy to deploy

Vendor Response

Thank you for your feedback, Akilan. We have made a note of your valuable inputs and continue working on enhancing the Zvolv platform for efficiency and speed.

Replied December 2020

User Profile

Shivam

Verified reviewer

Information Technology and Services, 10,000+ employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed January 2021

Perfect BPM tool

totally satisfied

PROS

The best alternative for Atlassian and other expensive process tools in the market. A decent and cost effective bpm tool used so far. Customized templates and reports and on ground feedback system with geo fencing otp authentication are some of the fantastic features. Could be a game changer in the industry.

CONS

Little bit UI improvements could be done.

Reason for choosing Zvolv

Because of its pricing

Vendor Response

Thank you for your feedback, Shivam. Our team works round the clock on continuous improvement of the platform and reviews such as yours help quite a bit.

Replied February 2021

User Profile

Thulasi

Verified reviewer

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

No-code workflow engine with speed and agility

As a business owner, we want to spend as much time as possible looking after customers, shipping items, and watching our profits go up; we don’t want to spend precious hours trying to do complex coding. With Zvolv, we could role out much faster to market our auction based Grocery App for local stores and customers.

PROS

Simple and robust engine. It’s best suited for establishing business and finding our feet before scaling up.

CONS

Though it has an impressive range of tools to support our online market’s growth, we feel the interface features can be improved further more.

Vendor Response

Thank you for the glowing feedback, Thulasi. We continue enhancing Zvolv's feature set on an ongoing basis and really appreciate your inputs.

Replied December 2020

Anand

Retail, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Good Software

It is good, Good staff, Cooperative and very helpfull.

PROS

It is easy to use, User friendly and easy to customize.

CONS

It takes a while to get the required customization.

Reason for choosing Zvolv

It was easy to understand and we had hoped to have a good transition.

Vendor Response

Thank you for your feedback, Anand. We are working on reducing the time taken for customization. Appreciate your positive feedback regarding the Zvolv platform and team!

Replied December 2020

Melissa

Hospital & Health Care, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Impressive Technology Platform

We have multiple applications we have used (reporting, appointment, triage). All of these are built on the Zvolv technology platform. We are beyond satisfied and would highly recommend Zvolv as a strong technology partner.

PROS

Effective and end user friendly/reliable. Time to design and implement was exceptional. Responsive development team.

CONS

None at this time. We are satisfied with the products.

Reason for choosing Zvolv

Reliability and cost effective. Time to build and launch was strong. Deadlines adhered to and team worked closely with our organization for final product lines that we could be proud of and remain on the cutting edge of technology.

Vendor Response

Thank you Melissa. We hope we continue to delight you as your technology partner.

Replied December 2020

User Profile

Surbhi

Verified reviewer

Information Technology and Services, 10,000+ employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

Zvolv is fast and efficient

Zvolv makes it super easy to track and delegate tasks, this gives us an efficient platform for our teams to talk. The platform is well integrated with cloud apps like excel, CRM – with latest updates, it has become flawless. We also calendar and reminders to keep SLA in place. We have experienced remarkable jump in efficiency & productivity.

PROS

This tool is fast & doesn’t lag like while I am on VM. This tool offers customization features, that we are able to use without having to code much. Initially, we thought that we would require dedicated admin to manage software. However, that is not the case. I myself have designed couple of workflows with utmost ease without having to involve IT team. Intelligent bots help us automate tasks that are redundant in nature – Approval process is mainly automated in our organization.

CONS

Technical support team should be available on calls as well. Having to raise ticket is a time-consuming activity. Though they respond quickly however, I’d appreciate a quick call to resolve issues.

Vendor Response

Thank you for your review, Surbhi. Phone support is available for our customers, while we provide email-based support to our free users as of now

Replied February 2021

Ebony

Hospital & Health Care, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Awesome Job

PROS

The solutions built on Zvolv have been very flexible, customized to our specific needs, and yet ready very fast. We have enjoyed working with the team - and look forward to build many more applications on the platform."

CONS

I have no cons about this software, it have been working great this far

Vendor Response

Thank you Ebony, for your wonderful feedback. Speed and customization are aspects we really pride ourselves on. Glad your experience has been positive.

Replied December 2020

Naved

Philanthropy, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

Review for Zvolv solution

Initially it took time for the team to understand the process, but once the business analytic team understood the whole process it was smooth ride.

PROS

Easy to customize according to our process , which was completely different from the corporate processes.

CONS

Nothing as such, it was simple and easy.

Vendor Response

Thank you for the wonderful feedback, Naved. We're extremely glad you're delighted with the Zvolv experience.

Replied December 2020

Ashish

Information Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Fantastic

PROS

The Security feature of the software which encrypts your information is fantastic

CONS

There are no such cons about the software.

Vendor Response

Thanks Ashish for your valuable feedback.

Replied July 2019

User Profile

Ravi

Verified reviewer

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2021

A Great Product Overall.

PROS

Advantage : it makes super easy for tracking tasks, this gives us an efficient platform for our teams to talk. Integration with the collaborators and cloud services give a good lead across other products. As majority of people work on VM, it handles that very well. And gives us a smooth experience.

CONS

Just like any other software, it also requires tech support to be improved. However, you get a quick response from support team once you raise the ticket for the same !

Vendor Response

Thank you for your feedback, Ravi. We continually work on improving our platform and services, and your inputs go a long way

Replied February 2021

Pramod

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2020

Excellent Support

Great overall experience, strongly recommend

PROS

Great product with excellent customer support

CONS

User experience - Design could be better

Vendor Response

Thank you for the glowing review, Pramod. Positive feedback serves to inspire the entire team.

Replied December 2020

Michelle

Medical Practice, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2020

St.Pauls Review

Very good

PROS

The software is easy to use. Little to no training needed.

CONS

I wish things could be combined into 1 sheet

Vendor Response

Thank you Michelle. We're always enhancing the feature set inherent to Zvolv and continue exploring how we can serve our customers better. Thank you for your feedback that helps us in this endeavor.

Replied December 2020

Sujatha

Environmental Services, 51-200 employees

Used less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

The product solved the problem of work flow and helped create a workbook for the process.

PROS

The involvement of the team and the customization were particularly impressive.

CONS

Nothing in particular that I can think of right now.

Vendor Response

Thank you for the feedback, Sujatha. Glad you were impressed by the team involvement & customization.

Replied December 2020

Vivekanad

Information Technology and Services, 11-50 employees

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2020

Zvolv has helped us streamline the workflow and it feels really seamless.

Pleasant. It gets job done.

PROS

The bots are really useful feature. Especially if you make a generic one which can be put in multiple other places.

CONS

I feel that it could be made a bit more easier to user.

Vendor Response

Thank you for your feedback, Vivek. Glad we could help you streamline your business workflow.

Replied December 2020

User Profile

Tarun

Verified reviewer

Financial Services, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2021

Quick and truly intelligent BPM!

Helps with streamlining all the work in our organisation for cost on that we did not previously have at our disposal.

PROS

I love the ease of use with Zvolv. It lays out our inventory in an organised manner for tracking from company to rep. I am able to search off keywords with accuracy in it. It alerts me in my email that i have work to do in the zapp. It is just a wonderful and great product to use.

CONS

Can be overwhelming for new users - Takes time to discover features.

Vendor Response

Dear Tarun, thank you for your review. Glad you liked our platform. I hope you had a chance to go through our knowledge base on https://app.zvolv.com/help

Replied February 2021

Anonymous

11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2022

Perfect to build POC

PROS

Loved the ease of it's workflow management and how it helped us quickly build POC

CONS

Honestly, not much that I can think of as of now

Forum

Computer & Network Security, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2019

Zvolv is a comprehensive platform to create forms and manage data collection tasks

PROS

It is very intuitive and requires very little set-up with no coding required. You can create workflows with tasks which are linked to forms for data collection.

CONS

It would be nice if the front-end interface could be more highly customized.

Vendor Response

Thank you for the wonderful feedback. The Zvolv team continually strives to enhance the functionality and look & feel of the platform, including the front-end interface.

Replied December 2020

User Profile

Afshin

Verified reviewer

Retail, 11-50 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

ZVOLV Review

Zvolv has helped increase the productivity and helped imcrease the interactiveness among the employees

PROS

User fruendly. Helps design workflows.. No need of knowimg codimg to do the same

CONS

More training documents maybe useful. Videos on how to create processes also will be helpful

Vendor Response

Thank you, Afshin for your valuable inputs. We will surely work on the provided feedback.

Replied July 2019

Anonymous

51-200 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2020

Simplicity of use

Better cohesive approach towards target customer.

PROS

I like that end to end control system And you make simple way to make franchise of any particular business

CONS

You should market it to known companies first.. Rest of small scales will follow organically

Vendor Response

Thank you for your feedback. We appreciate your input.

Replied December 2020

Pooja

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Very happy with services

Less time consuming, easy to understand and effective

PROS

Easy to use and understand , easy to excess , time saving

CONS

nothing specific it very good i don't have any problem

Vendor Response

Thank you Pooja for your valuable inputs.

Replied July 2019

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