About ACTIVE Net

ACTIVE Net offers a cloud-based event management solution suitable for YMCAs, non-profits, parks and recreation departments, campus and local communities which help them to improve community business and member engagement.

This software includes online registration tool for members and guest attendees to register for the upcoming events. It also includes online membership management features for tracking member data, including types, access passes and rates.

The solution is configurable, and since it’s cloud-based, event organizers can manage every aspect of event remotely from their desktop or mobile.

Customers can use self-service tools to build their profile, buy tickets and merchandise, communicate with organizers and more. Administr...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

35 Reviews of ACTIVE Net

Average User Ratings

Overall

3.94 / 5 stars

Ease-of-use

3.5

Value for money

3.5

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(11)

11

4 stars

(12)

12

3 stars

(10)

10

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

October 2018

Chelsea from YMCA of Greater Indianapolis

Verified Reviewer

Company Size: 51-200 employees

Industry: Recreational Facilities and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2018

Active Net from YMCA program director

It is great for Ymca use. We use it for membership, programs and childcare. I can use apps and online features to make it easy to check children in and out and parents love the ease of the website for online payments, registration and account viewing.

Pros

I love the easy interface. It is user friendly and intuitive. There are many functions and many ways to get what you need done.

Cons

There is no “shopping cart” to register for an activity and let them pay later. You can do a payment plan but not a save for later type.

Response from ACTIVE Network

Replied October 2018

Thank you for taking the time to give us a review, Chelsea, it's great to hear ACTIVE Net has worked out so well for your YMCA. We really appreciate the 5-stars!

May 2018

Helen from Town of oLds

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

May 2018

Implemented and used activenet after switching from CLASS for six plus years. it was quite good.

Pros

Once I got used to activenet, I really like a lot of what it could do. our initial set up caused problems from the start and we did not properly set up (based on how rep suggested) to maximize ease of use. I love the roster reports, booking was easy to do, as was registrations, membership sales. Editing information on the clients was very easy. when things went well, Activenet worked okay for us. calendar views were an awesome tool to see what was in the facility for the day and the totals reports were really prowerful. it was great to be able to generate reports in a variety of formats.

Cons

customer service was slim to none for the majority of our time. We only had a dedicated person for a small window of time to help show us and train us on how to advance the functionality of the programme. initial logistical problems in set up stalled our progress without the product. promises of bridging with current accounting software did not ever happen. As was the promise of bridging with red cross classes, which class did, was another thing that never happened. Helpline improved for last year of use, which was great, but kinda too late. Activenet had a habit of running updates, and not letting us know. Changes to our system would occur and we would have no idea how to troubleshoot and then have to wait several days for help from activenet. (via email or phone) Contract was renewed without our organization being consulted (you cannot automatically renew a contract without consultation) and then, when we heard our fees would be increased, with no promises of anything improved for our end, we opted to seek other software that may better fit our needs. Too bad because there are many many parts of Activenet I really liked, and really miss!

Response from ACTIVE Network

Replied May 2018

Thank you for your review Helen; we're sorry to hear that you were left feeling frustrated by a lack of support and options when it came to your technology. I've passed your feedback along to the head of our ACTIVE Net team for their consideration. We wish you the best and appreciate your valuable insight.

July 2017

Laurie from Center for Black Music Research at Columbia College Chicago

Company Size: 501-1,000 employees

Industry: Higher Education

Time Used: Less than 2 years


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

July 2017

Lots of functionality - is it the right fit for your purpose?

If your organization needs to handle complex registrations, events like conferences and the like, it's probably one of the most full-featured out there. However, they way it defaults doesn't really apply broadly to other uses, so setup gets difficult, and sometimes you just have to workaround or accept something that doesn't quite do what you want the way you want it. Still, for smaller organizations, it's a good value for the cost. Their fee structure is fair, and lower than most.

Pros

Easier to use queries and data reports--they have really worked to make the user experience better in last several years. Abundant tutorials, many are pretty good, some are redundant or not that informative. Fulfills its main purpose well and offers functionality to handle rather complex organizational needs.

Cons

For our needs to track interactions with our constituents, the system required a lot of workarounds outside of conference management. Membership reports were difficult to set up to get the information needed. Setup is difficult and complex in general, particularly if your organization doesn't quite fit the model they used to develop the software. Although we realize they have to have some sort of fee model, to be charged a fee for charitable donations is hard to accept, .

October 2018

Laura from San Francisco Conservatory of Music

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

October 2018

Activenet for small schools

Generally, this software has work well for is to bring clarity to the revenue and payroll streams and helped us greatly reduce past due balances and reduce staff time with registration transactions.

Pros

We appreciate parents' ability to login to manage their accounts, register for the correct classes and make online payments. The private lesson management on the staff side is efficient and generating the needed payroll information works well for us. Communication module is also much appreciated for targeted emails by course registration or level of participation. We have been able to fairly easily configure this software to work for our small school.

Cons

Reporting is very hard to trust and manipulate. Activenet seems to be trying to address this with AdHoc reporting and Insights, but the time and $ involved in incorporating those aspects is with our small staff is prohibitive. Also withdrawing students from a lesson course after they have had one or two lessons is impossible and necessitates adding fake money into the system to close the receipt. We find frustration that all the product enhancements are generally geared to YMCA type organizations and the smaller school needs are not often addressed.

Response from ACTIVE Network

Replied October 2018

Thank you Laura for taking the time to give us feedback on ACTIVE Net.

October 2018

Isis from Chinook School of Music

Company Size: 11-50 employees

Industry: Music

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

5.0

October 2018

Activenet is powerful & adaptive but not for the tech savvy

Overall, we like Activenet because it keeps us organized and gets our company off a paper and pen system.

Pros

Activenet is a powerful educational programming software tool. It is highly adaptable for all kinds of programs and faculties for both private lessons and group programs. It makes managing inventory, staff contact lists, sign-ins, program lists, registration fairly easily.

Cons

Activenet is a very large learning curve for new staff. It is hard to train to new staff and requires a lead staff who can oversee its evergrowing functionality. Being on Internet Explorer also has it's quirks and can make using it on different types of computers problematic. The program is expensive and sometimes you cant adapt certain functionality to your needs. Their development team rarely follows through on making customized improvements to suit your companies needs. Some of the features are out of date & do need updating shortly to maintain a competitive edge for the future.