About OneCause (formerly BidPal)

OneCause offers fundraising software for nonprofits of any size. It supports activities such as donor management, online fundraising, ticketing and auctions with mobile bidding.

The solution gives fundraisers tools for planning events and keeping track of details. These include solicitation letters, attendee RSVP and check in, item auctions and package management, table and seating assignments, automated donor receipts and thank you letters, bid history, payments and more.

Fundraising campaigns are extended online through a “Giving Center” where fundraisers can create websites with customized URLs that integrate with social media. On the websites, event guests can preview auction packages, submit auction procurement data, participate in an...


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Supported Operating System(s):

Web browser (OS agnostic)

126 Reviews of OneCause (formerly BidPal)

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(96)

96

4 stars

(26)

26

3 stars

(1)

1

2 stars

(1)

1

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 126 results

July 2020

Christal from Westminster Schools of Augusta

Verified Reviewer

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

Great Auction Softward

They are great with online auctions, they help give you insight and ideas to help you reach your goal

Pros

Customer service is great and friendly. They are knowledgeable and help you succeed. Quick responses anytime I had a question.

Cons

I wish they had a built in duplicate checker for donors who register twice. You have to run a report that shows you duplicates but it would be nice to check for duplicates without running a report.

Reasons for Choosing OneCause (formerly BidPal)

price of product

Response from OneCause (formerly BidPal)

Replied July 2020

Christal, Thank you so much for taking the time to share a review for us! We are grateful to be able to help support #FearlessFundraisers like you advance your cause. Fundraise on!

September 2018

Penne from Denver Police Activies League

Verified Reviewer

Company Size: 2-10 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2018

Unbelievable support - like having three more employees pitching in.

The time saved with the OneCause product is really like having extra employees/volunteers. Can't imagine doing it without them.

Pros

The software did everything we needed it to and more - from selling tickets and foursomes to silent auction and day-of fixed price items...simple to implement and a nice customer facing mobile app. But what really makes the product different is the incredible support you get from their team. Regular check-in's and calls - by the time our event rolled around, they knew more about it than I did. Although it was my first year running the multi-day events, I felt extremely comfortable and confident due to the support I received from OneCause.

Cons

I have only one complaint, and that is that there's not great-looking templates for the landing pages, and when we built our own, it was kind of a process in that it has to be stored on a website rather than uploading to OneCause. I believe they're working on improving that.

August 2017

Jennifer from Broadview Marketing

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2017

BIDPAL sold our not for profit a bill of goods and then failed to deliver!

Zero

Pros

The best thing I can say about this software is my login worked and that's about it!

Cons

Customer Service was horrible. We got passed around from one person to the next and then was told that the program would have to be 'worked around' costing my volunteers valuable time to get what we were told we would have from the software. Our guests at our fundraisers complained constantly about the software and the onsite representative did NOTHING to step in and assist. When asked for a pro-rated refund mid year because the software was handicapping our events, we were told simply no. Thanks for nothing BIDPAL!

Response from BidPal

Replied October 2017

We appreciate your candid feedback. We¿re disappointed that you didn¿t feel our team met your expectations. In further looking into your review, it appears that your initial auction with BidPal was a success. One of the unique aspects of BidPal is that you can use the software for multiple fundraisers throughout the year, however like any software it has it limits. Based on our team¿s feedback it sounds like you wanted to try and use BidPal for an additional fundraising campaign in a manner that it is not intended to be used for. We applaud your creativity and appreciate that this may have been frustrating that the software wasn¿t able to meet your expectations despite our team¿s efforts to provide alternative solutions. We¿ve passed your feedback on to our product development team as they are always working to add new functionality. Although our Director of Client Success and his team were not able to connect with you, they remain ready to assist you at any time.

September 2020

Patricia from Beaufort Historical Association

Company Size: 11-50 employees

Industry: Museums and Institutions

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Customer Service at it's Best

The best asset that OneCause has is the people that work there. Every question is quickly answered, and the phone support staff seems genuinely excited about helping. For "in person" events, the support staff is invaluable. Even with virtual events, our normal person was just a phone call away as the auction was ending

Pros

The product is easy to use. It shows the items and packages very well online. The bidding features are excellent, and help encourage donors to bid. It can be updated and changed rapidly. The custom features really help donors focus on the needs and the stories of the organization, and add to their desire to bid on tiems.

Cons

There aren't any cons for us right now in the way we use the program.

November 2019

Roberta from The Women's Center

Company Size: 51-200 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

5.0

November 2019

OneCause First Time User

The post event reporting has allowed us to gather more relevant information at the touch of a button than ever before. Overall, the software was great but the sales person on the front end and the event manager the night of the event were rather useless. The online chat function makes up for them. I think its one of the best run "support" features I've ever had the pleasure using!

Pros

Ease of use was incredible on the back end. The time it saved me versus the last software we had was immeasurable. The reports that are available at the click of a button are in-depth and very easy to sort through.

Cons

We had some difficulty the night of the event because we had poor cellular signal in the space but as an attendee, the look is clean and the function is very straightforward.

Reasons for Choosing OneCause (formerly BidPal)

Overall look and ease of use to the guest.

Response from OneCause (formerly BidPal)

Replied November 2019

Roberta, We're thrilled to hear we could save you time and energy on reporting and that our software and support helped you with a successful event! We'll pass your words on to our team. We're glad to have you as a member of our community of #FearlessFundraisers. Kellen