All CommunitySuite Fund Accounting Reviews
1-25 of 38 Reviews
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Aaron
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Finally, A Modern Software Solution Catering Specifically to Community Foundation Needs!
We have what I would call "a beautiful relationship". Not only do we know our team at Foundant, we like them and enjoy hanging out with them. They are constantly seeking ways to improve their product and provide the best customer experience possible. They do that by seeking to better understand the way we function and anticipating industry trends. Additionally, they have made allowances for direct buy-in/investment from a number of community foundations, thus insuring that the company and the company's interests will remain true to community foundations for years to come. No other software provider in our field has taken that step so far as I am aware of.
PROSThere are three things I like most about this software: 1) It is designed specifically for use by community foundations - they get "it"! 2) The customer service. Second to none. Responsive. Knowledgeable. Experienced. Resourceful. Caring. Oh, and they are a heckuva a lot of fun, too! 3) Migration. Rarely is the term "easy" used in close quarters with discussions of transitioning from one core software package to another. However, the good folks at Foundant specialize in this process. In fact, it may be the only company out there that has customers who consistently use the term "flawless" when describing their data migration (at least from FIMS to C-Suite). Basically, Foundant has built itself upon the idea that community foundations are their niche market. Make that "only market". Community foundations (CF's) are their only customers. What's more, a large portion of their staff have past personal work experience either with CF's or with the former industry-specific software, FIMS, from which the majority of community foundations have or are in-process of migrating from.
CONSThere is no perfect solution (yet) for community foundations. While Foundant comes fairly close by providing a ready-made solution, it is not as customizable as our particular organization would prefer. While it appears to be able to handle all of our required needs, we will be employing a few work-arounds and changes to our processes to make it fit those needs. Ideally, a software solution would allow the client to change the program to suit its workflow. Not exactly so with C-Suite. That said, it is a HUGE improvement in terms of integration and report generation over FIMS. It also increases functionality at least 10 fold. Not looking to purchase an additional CRM solution (cough...Salesforce...Raisers Edge...cough)? C-Suite is still a huge upgrade over FIMS.
Reason for choosing CommunitySuite Fund Accounting
Our pre-requisites included accommodation for all of our essential accounting functions. But, following that, customer service and price.
Reasons for switching to CommunitySuite Fund Accounting
FIMS no longer fits the growing needs of our community foundation. However, the customer service is virtually non-existent (thank you, Blackbaud). Additionally, our donor portal software provider is closing its doors mid-2020.
Vendor Response
Aaron, thank you for taking the time to share your experience. Your feedback is so helpful for others looking to understand our company and for us to continue improving our processes. As always, please let us know if we can help in any other way.
Replied February 2020
Eliese
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Almost 100% spot on
SO much functionality in profiles and profile maintenance make it a dream for creating donor and other profile lists, and linking people, organizations, and funds together. Fund profile also has such incredible detail and linking.The ability to drill down on figures is also wonderful.
CONSThe only thing I miss from FIMS was the Columnar Fund Balance report. Seems like the auditors like that, and it's very difficult to reproduce in CSuite.
Reason for choosing CommunitySuite Fund Accounting
Easy transition; good value; great training and support.
Reasons for switching to CommunitySuite Fund Accounting
Blackbaud was discontinuing FIMS. Since we were hosting it locally, we could continue to use it, but it was time to consider another product.
Vendor Response
Thank you for the review Eliese! We are happy to hear that you are satisfied with CommunitySuite!
Replied October 2023
Hank
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed July 2018
It's a frustrating system that is missing so much compared to other options.
It is cloud-based. Unlimited Users. The accounting system seems to work, though I am not an accountant so who knows.
CONSDonation pages are not customizable or user-friendly. There is no way to track the source of donations (even though the description says donation tracking). If you want to track ROI on your website, ads or communications, you can't. There's no integration with ANY other software(other than Stripe). They do not verify users by email address, so you constantly have to be on top of duplicate accounts from donations. The ticketing system is barebones and difficult to set up. There's no custom reporting.
Dori
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Hello Foundant Goodbye FIMS
Our overall experience has been nothing but positive. The employees at CommunitySuite are smart problem solvers and with this software, we have been able to grow over 200%. Our efforts now go into donors and grantees instead of spreadsheets.
PROSFoundant is very flexible. We have several users with different levels of computer knowledge all can navigate in Foundant. The training is great and the programmers are always looking to make the software more user-friendly. The time we save using this software allows us to spend more time in donor and community development.
CONSThere is not much that I don't like about Foundant. The only thing is new releases and it's really not a negative. It's just that so many good things get implemented that I don't always keep up.
Reason for choosing CommunitySuite Fund Accounting
Pricing, user-friendly, and support
Reasons for switching to CommunitySuite Fund Accounting
FIMS had gone up in price and was very laborious.
Vendor Response
Thank you for your review, Dori! We are happy to know that CommunitySuite training was helpful for you and the software allows you to engage more with donor and community development!
Replied February 2022
Merrell
Philanthropy, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Purpose-built, incredible, responsive customer service make this an easy decision to buy
We needed a fully integrated suite without trying to cobble together multiple packages like QuickBooks and Salesforce. I have worked in ERP/Financial software for over 20 years with Tier 1 firms (BaaN, Infor) as an implementation consultant. NONE of these firms can touch CommunitySuite for responsiveness, rapid development of new features, ease of use and support. I have direct links at the VP Product level and feel that the corporate culture is first-rate. Community Suite (and the GLM module we also license) are growing with us and we look to adding SLM as well. Cannot imagine how we would have handled hundreds of business, nonprofit and individual grants during COVID-19 without this product and their team.
PROSCommunitySuite combines solid financials with good CRM/donor management and tightly integrated grant and scholarship management modules, if needed (extra cost). Extremely easy to implement and use. With excellent support from Customer Success Manager team, we were trained on key functionality and brought foundation from spreadsheets to state of the art systems in less than two months. That support has never waivered and after 2 years of use , they only keep getting better, with more features .
CONSDonor management and integration with third party payers (Stripe) may not be quite as robust as a standalone boutique module, but it is steadily getting more robust. Newly enhanced custom reporting tools are also filling a gap that existed two years ago.
Reason for choosing CommunitySuite Fund Accounting
Too complex, too costly. The team that ultimately selected CommunitySuite had first hand experience with Blackbaud in a large foundation and found it cumbersome and did not want to use it again.
Vendor Response
Thank you for the review, Merrell! We are glad to see that our support has remained consistent over the past two years and that you have enjoyed working with us.
Replied April 2021
Leeann
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Best tech decision we made!
CSuite has been a game-changer for us - we are now able to generate more robust reports and dig deep into our data. This software will enable our Foundation to grow at an exponential rate.
PROSWe had been using Quickbooks and spreadsheets to do fund accounting. The transition to CSuite has been transformational for our office!
CONSThe software isn't the most inuitive and reporting functions are somewhat difficult to learn, however, Foundant has a great support team that is able to assist us as needed.
Reason for choosing CommunitySuite Fund Accounting
Strong history, many other Community Foundations in our area also utilize this software.
Reasons for switching to CommunitySuite Fund Accounting
Quickbooks isn't structured for fund accounting.
Vendor Response
Thank you for the review Leeann! We love to hear the CSuite has been a "game-changer" for your foundation!
Replied October 2023
Laura
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Real Time Money Management for Nonprofits
I love that it integrates so well with the GLM and the SLM (Grant and Scholarship Management platforms) and that our accountant can send us the data reports we need instantaneously.
PROSI love all the data you can accumulate and process in Csuite. The reports are easy to create, they look nice and they are accurate. You can rely on them for new donors, investors and auditors.
CONSThat they use Stripe as a processor. It is hard to get reports out of and takes a larger fee than our other processor.
Reason for choosing CommunitySuite Fund Accounting
Ease of accountability, ease of conversion, ease of payments.
Reasons for switching to CommunitySuite Fund Accounting
FIMS had the worst reporting (to Notepad) and produced unreliable data
Vendor Response
Thank you for the review Laura! We are happy to hear that you are benefiting from CSuite's reporting features!
Replied October 2023
John
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
CSuite Makes Our Work Better
Since implementing CSuite my ability to do additional work has increased greatly. The time I spend doing my normal work routines has dropped by over 30%, freeing me up to work on other projects.
PROSWe really like how the modules integrate with each other.
CONSThe custom reporting still gives us some troubles mainly due to us not really using much of this feature. I'm certain as we learn more about it our ability to use the reporting will improve
Reason for choosing CommunitySuite Fund Accounting
Community Suite made the most sense for our Community Foundation's work flow. We also heard many good things from several existing users prior to selecting it.
Reasons for switching to CommunitySuite Fund Accounting
FIMS was outdated and cumbersome
Vendor Response
Thank you for your review, John! We are happy to see that CommunitySuite has eased your workload so you can focus on other projects!
Replied April 2021
Gary
Non-Profit Organization Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Almost perfect database software for community foundations
Relative ease of use. Cloud-based. The software integrates a CRM and financial accounting databases into a cohesive platform. It also works seamlessly with Foundant's Grantmaking software, GLM and SLM.
CONSThe CRM is still not as robust as say something like SalesForce, but it is improving. Also, some system settings can be a little more robust.
Reasons for switching to CommunitySuite Fund Accounting
needed move to a more modern cloud-based financial and CRM database platform.
Vendor Response
Gary, thank you for taking the time to review CommunitySuite!
Replied March 2021
Amy
Non-Profit Organization Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
CommunitySuite took us to a new level!
Professional.
PROSCommunitySuite has allowed our little non-profit to dominate our Donor Management process! We have donor information, gifts, pledges at our fingertips and can talk and provide statistics in real time with accurate, documented information. Gift letters are sent out within days of money being received and recorded. So much time saved!
CONSCommunitySuite is not specifically for Non-Profits but it fit for our Donor requirements better than any other software. As the majority of non-profits do not use fund accounting, there are some fields that could be adjusted where right now they have to be filled in. But guess what? Foundant listened and is now working on a non-profit version!
Reason for choosing CommunitySuite Fund Accounting
Donor profile process - allows an organization to grow into other software elements without an increase in cost because it is an entire software package (example accounts payable). On-Boarding timing took into consideration the organizations skill level and was priced and timed accordingly.
Vendor Response
Thank you for the review, Amy! We are happy to see that ComunitySuite has allowed your nonprofit to excel within the donor management process.
Replied April 2021
Tye
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Community Foundation recommendation
Overall, we have had a terrific experience with this software and have no regrets at our organization for making the switch back in 2021.
PROSThe feature that our organization liked the most was the ease of use for the software. We apprecaite having the sandbox feature to "test" before submitting in the live system.
CONSThe feature that our organization likes the least would be the balance swap process. Still needing further understanding of this process.
Reasons for switching to CommunitySuite Fund Accounting
Efficiencies and support.
Vendor Response
Thank you for the review Tye! We are so happy to hear that you are satisfied with CommunitySuite!
Replied October 2023
Erin
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great for Community Foundations
We have been very happy with our CommunitySuite Fund Accounting purchase. It has facilitated more donor and fundholder engagement. It has also allowed us to move in the direction of a less paper office environment.
PROSThe fund accounting features make it easy to track transactions, allocate investment income, and administer fees by fund. CommunitySuite Fund Accounting has the ability to create multiple allocation, fee, and cash management structures to meet the unique parameters of each fund.
CONSFeatures are constantly being improved based on user-feedback. These upgrades are often helpful in allowing more flexibility and efficiency in our processes. Sometimes the releases are not relevant to our foundation, and that's ok. Occasionally, releases cause more work - either learning a new process, or on rare occasions, feel like a step backwards in product development.
Reason for choosing CommunitySuite Fund Accounting
We were impressed by the features of the software and the responsiveness of the Foundant team.
Reasons for switching to CommunitySuite Fund Accounting
We were looking for a system that allowed more user access, donor and fundholder portals, and more intergrated donor managment.
Vendor Response
Thank you for the review Erin! We are happy to hear that you are satisfied with CommunitySuite!
Replied October 2023
Bill
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Community Suite Software
Overall, our transition to Community Suite created informational transparency in the organization resulting in increased efficiency.
PROSThe product is intuitive and comprehensive. My entire organization can use the same platform for grantmaking, accounting and customer relationship management. The accounting software allows for easy reporting and analysis. What I truly like best, and what separates Community Suite from other software products I have used, is the Customer Service. Their team walked us through implementation and provides both technical and real world help in a timely manner. And, Community Suite is constantly working on upgrades, some suggested by users, that make it a real world tool for success.
CONSAn area for improvement, which is being mitigated by Community Suite's communication that changes are in process, would be in traditional financial reporting i.e., having a financial report that looks like financial statements. Such reports can be made currently but they lose some of the functionality that makes Community Suite so powerful. To be clear, all the information is available but I find myself using Excel more than I would like. I expect that these concerns to be addressed in the next few quarters.
Reasons for switching to CommunitySuite Fund Accounting
I was not involved in the decision but I am told that the prior product was dated with decreasing customer support.
Vendor Response
Thank you for your review of ComunitySuite Bill! We are happy to see that your entire organization can use the same platform for grantmaking, accounting, and customer relationship management. We're also glad to see you're happy with Foundant's constant upgrades!
Replied April 2021
Alicia
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
CommunitySuite is a lifesaver
Before migrating to CommunitySuite, my organization had to use two separate solutions - a fund accounting software and a CRM software - and staff had to duplicate work to get data out of and in to each system. The fund accounting software was antiquated and not user friendly, and the CRM software was great for donor management but terrible for accounting. Plus, the customer service was impersonal and not always helpful. CommunitySuite brings it all together in one package, which has streamlined our operations and allowed staff to spend more time on more productive tasks and projects. And, we feel like we personally know the folks at Foundant and can rely on them anytime for anything. We are planning to eventually purchase two other solutions that Foundant Technologies offers to have complete integration of our operations.
PROSFund accounting is unique even by accounting standards. Using other solutions that weren't made to do what we needed them to in order to cobble together our operations was a nightmare. CommunitySuite brings it all together in one easy-to-use solution that is constantly being improved - and they take customer feedback to heart when making improvements. Additionally, the personalized training and the absolutely stellar customer service Foundant Technologies provides, coupled with the opportunities to meet and work with their team one-on-one, makes purchasing CommunitySuite a no-brainer!
CONSCommunitySuite is great for fund accounting, but it's lacking a little on the CRM side. It works, but not as well as some other solutions (but those solutions don't have the robust fund accounting capabilities, which was the priority for my organization). However, Foundant Technologies is constantly working to make improvements on the CRM side, and I am confident that it will only get better and better!
Reason for choosing CommunitySuite Fund Accounting
It was pretty clear early on that no other solution could provide what CommunitySuite does, so to us there really was no choice!
Reasons for switching to CommunitySuite Fund Accounting
FIMS was completely antiquated and not user-friendly (and was about to cease being supported), and Raiser's Edge could not provide us with the accounting solution we needed. And using two systems was inefficient and ineffective!
Vendor Response
Thank you for your review of CommunitySuite Alicia! We're glad you've enjoyed our solution and that you're happy with our continuous improvements.
Replied April 2021
Courtney
Accounting, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Community Suite Lite for the Win!
Overall it has been a great experience and we are very satisfied. There is not another vendor on the market right now that we could consider!
PROSThis software is intuitive. I came into my role with zero training. Our foundation was in the process of switching from FIMS to Foundant. I am so grateful they decided to make this change. I had to do very little work in FIMS before we were up in running in Foundant. With no one to help me, FIMS was so hard to navigate and understand. I immediately felt comfortable in Foundant and through their available online trainings easily taught myself the program.
CONSMy one complaint with the program is financial statements. They are great within the software, but when it comes to preparing reports for donors or board meetings I have not found a style I like. I have made my own in Excel for the time being. It's not that they do not have the capability to do reports; it's the look of them that I do not like.
Vendor Response
Thank you for your review, Courtney! We are happy to know that the CommunitySuite training videos were helpful for you!
Replied February 2022
Tami
Philanthropy, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Instant Friends
CS has a robust reports feature that has helped make my job as director much easier.
PROSThe product is amazing and the company is always open to ideas that could make it even better. I was seriously impressed with the training process. BEFORE we could begin to implement, we HAD to go through a series of training modules that introduced all facets of the software. What a great way to make sure that we were aware of everything available on our new purchase. So many times, I've worked with software that may have had capabilities that we were unaware of. Not so with Foundant's products. You do your homework before you implement so you KNOW what it can do. Great way to get all of us on the same page! And, the people who work for this company are top notch, down-to-earth, very wonderful people. You gotta love people who feature their dogs on their calendar!
CONSI truly don't have anything that I view negatively with the software.
Reason for choosing CommunitySuite Fund Accounting
I had my entire office look at it once we narrowed it down. It exceeded our expectations once we started really digging into its capabilities. It was cloud-based, it was intuitive, the support staff seemed so eager to help.
Reasons for switching to CommunitySuite Fund Accounting
Pearl was an extremely glitchy Access-based software that was difficult to use, was not user friendly. It was difficult to correct mistakes and creating reports required help from a Help Desk.
Vendor Response
Thank you for your review, Tami! We are happy to know that you enjoyed the Grant Lifecycle Manager onboarding process and that you've enjoyed working with us!
Replied April 2021
Debbie
Philanthropy, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
CommunitySuite provides platform to grow our foundation
CommunitySuite allowed our Community Foundation to fully automate our operations relatively early in our growth as a Community Foundation with very limited resources. It set the stage for the rapid growth that we've experienced and was definitely worth the investment.
PROSCommunitySuite provides an integrated platform to run our Community Foundation at a price that is affordable for even a very small Community Foundation. The support and training provided through the implementation process made it possible to implement the software with very limited staff. Once implemented, the simplified fund accounting process made it possible to offer more options to our donors, including the introduction of non-endowed funds and multiple investment portfolios. These increased options have helped us to more than double the size of our foundation in less than two years. We could not have accomplished what we have without CommunitySuite.
CONSThe campaign process is my least favorite part of the software. While it is nice to have an integrated system to manage events, mailing lists, etc., those who are accustomed to using dedicated event management systems may find the features somewhat limited. It works fine, just without a lot of bells and whistles. Since we generally don't need bells and whistles, and we appreciate the integrated aspects of campaigns, we happily use the features provided. It is simply an area that has room for improvement.
Vendor Response
Thank you for taking the time to share your thoughts about CommunitySuite, Debbie! We appreciate your feedback and thorough review that will help other community foundations researching solutions to support their organization.
Replied March 2019
Alexis
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
CCCF-Csuite
I like how community suite has a help page, tutorials, constant updates, and how they take suggestions from its consumers in order to better their platform. I'd rate my overall experience a 10 compared to the last software we used to use.
PROSI love how we can use one platform to manage funds, donations, grants, and scholarships.
CONSA feature I would like to be incorporated is to be able to send payment confirmation emails for electronic/ach (like we do for grant payments) for the voucher payments. We have to manually send these emails currently.
Vendor Response
Thank you for the review Alexis! We are happy to hear that you find our support hub and tutorials helpful!
Replied October 2023
Sherri
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
CommunitySuite is Perfect for Community Foundations
I am very happy with CommunitySuite. I'm a professional accountant and have worked in nonprofit accounting for 22 years. This is BY FAR the best software for fund accounting, tracking and reporting to donors and other stakeholders.
PROSThis software is exactly what we need to track our funds, donors, and operations. Tech support is always quick to respond and willing to work through problems to help us learn.
CONSThe only thing I would add that would make it 100 for me as the accountant/CFO would be a payroll module.
Reason for choosing CommunitySuite Fund Accounting
We had seen two demos prior to 2017, but Foundant wasn't quite ready to handle our needs. We were pleased to see they continued to develop the product further until it was perfect for us.
Reasons for switching to CommunitySuite Fund Accounting
Blackbaud announced in 2017 that they were going to stop all support for FIMS. At that point we were already looking for a replacement for FIMS, but the announcement shifted that search into high gear.
Vendor Response
Thank you for the review Sherri! We are so happy to hear that you are satisfied with CommunitySuite's fund accounting!
Replied October 2023
Vonda
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Fund Accounting Software That Works!
The software and the Foundant support team has helped streamline our processes and increased productivity. The fear of changing accounting software was quickly eliminated by a wonderful team that helped every step of the way.
PROSCommunitySuite is user friendly and intuitive. The initial struggle of learning to do customized reports ended with a powerful feature to get the information I need. Customer service has been outstanding throughout our time with Foundant as a whole. The Sandbox feature where you can practice with real information and try new processes/ideas has been invaluable.
CONSThe summary pages are not organized in a way that is useful for me. Some of the date features are a struggle for our controller because they are not the way we process.
Reason for choosing CommunitySuite Fund Accounting
We were already using Foundant's grant lifecycle manager and scholarship lifecycle manager.
Reasons for switching to CommunitySuite Fund Accounting
FIMS was purchased by Blackbaud.
Vendor Response
Thank you for the review Vonda! We are so happy to hear that CommunitySuite has increased the productivity of your team!
Replied October 2023
Kathleen
Investment Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Promote transparency, ease of reporting, and accurate donation history with C-Suite
We shifted from Quick Books and many spreadsheets to C-Suite in 2015, and have never looked back. The transparency for fund managers and staff alike has been wonderful over the years.
PROSCloud based, ease of use, great integration of CRM with accounting and event management, and excellent history tracking for funds--C-Suite delivers.
CONSA recent change to no linked chart of accounts when making vendor payments and other entries is the sole annoying feature of this program.
Reasons for switching to CommunitySuite Fund Accounting
Another community foundation insisted we make the change as soon as possible. We found a donor to pay the initial fee, and went for it. We have never regretted this decision.
Vendor Response
Thank you for the review Kathleen! We are happy to hear that you are satisfied with CommunitySuite!
Replied October 2023
Kol
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2021
CommunitySuite is built specifically for community foundations; nothing is as good for CFs
It is built specifically for community foundation accounting. It has made our financial accounting so much more efficient. It more than pays for itself in terms of saved staff time. Having it seamlessly connected to our grantmaking system and scholarship system is an important added bonus. We love CSuite.
CONSThe donor database portion of the system could be better. It is workable. It's not bad. But it is not as good as dedicated donor databases. It would also be nice if the system included a user-friendly way to track the opening of new funds, starting from a donor showing interest and going all the way to executing the fund agreement and sending a welcome packet.
Reasons for switching to CommunitySuite Fund Accounting
We made the switch because of the benefits of CSuite that I've already mentioned. I think CSuite is also cheaper than the other options.
Vendor Response
Thank you for your review, Kol! We are happy to know that CommunitySuite has helped make your financial accounting more efficient!
Replied April 2021
Jean
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Worth the switch!
Our overall experience has been extremely positive and I would not hesitate to recommend the software.
PROSThe best part of this software is it replaced the need for us to triple enter data! I also have to say the team that assisted us with migration and training were fantastic!! As well, the support they offer after implementation and their online help database has made this move so worth the hard work we had to put in to get where we are today.
CONSThe implementation and training process I found very challenging and there were days I thought I would never get it. However, their constant support and the extra training we arranged for to make sure we had the processes down right, made it all worth it in the end.
Reasons for switching to CommunitySuite Fund Accounting
We made the switch because from the very beginning Income Manager did not get the job done and the support and training was extremely bad.
Vendor Response
Thank you for your review, Jean! We are happy to know that the CommunitySuite software has made it easier for you to enter data and our online database has been a helpful tool.
Replied February 2022
Patty
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Always Improving
I found it was easy to navigate when learning, and there are great tutorials to help you get familiar with the software. The support during integration was amazing. As the software goes through upgrades, Foundant provides easy-to-follow webinars.
PROSWe have been using Foundant for five years and they are always improving. They have different levels of support that are very helpful and quick.
CONSThe custom reporting takes quite a bit of practice to learn.
Reason for choosing CommunitySuite Fund Accounting
I was not part of that decision.
Reasons for switching to CommunitySuite Fund Accounting
I was not part of that decision.
Vendor Response
Thank you for the review Patty! We are happy to hear that you are satisfied with CommunitySuite!
Replied October 2023
Dean
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Love CSuite
I'm so glad we made the switch. Much better and understands the nuances of community foundations.
PROSThe newest updates to profiles puts everything at your finger tips.
CONSIt takes a while to learn the intricacies of the system and the new terminology but support is available every step of the way.
Reasons for switching to CommunitySuite Fund Accounting
Data breach
Vendor Response
Thank you for the review Dean! We are happy to hear that CommunitySuite is working well for your community foundation!
Replied October 2023