Glue Up

RATING:

4.5

(121)

About Glue Up

Glue Up (Formerly EventBank) is a cloud-based engagement management platform for nonprofit organizations. Glue Up integrates event management, membership management, customer relationship management (CRM), email marketing, payment processing and dedicated mobile apps into one platform. With Glue Up’s membership renewal workflow, users are alerted to outstanding payments and can send automatic reminders to members via email and through push notifications. The mobile membership directory lets organizers view member information and connect with members. Users can search through the member directory and create search filters to identify specific types of members. Organization members can use the mobile app to receive messages, register for events, edit profile inf...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Glue Up Pricing

Find the right plan for your organization, request a demo and start managing your operations and engaging your community today on Glue Up website at https://glueup.com/pricing

Starting price: 

$150.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Glue Up Dashboard

Glue Up Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Glue Up

1 - 5 of 121 Reviews

User Profile

Brecht

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Excellent All-in-One Platform to manage Events, Memberships, CRM, Email Marketing and Finance

PROS

As an active Chamber of Commerce, we were looking for something that would enable us (and improve) to manage our events, members, email campaigns, CRM, collect payments and be user-friendly at the same time. We wanted to replace several out-dated technologies and instead use one software for our internal operations. It also happened that at the same time we were looking for a new website solution and EventBank was in the process of launching a new solution for Chambers of Commerce. This resulted in a new (mobile compatible) website that was delivered within 4 days against a competitive price and at the same time easy to use and manage. The support we received all our three chapters across China was very well starting with personal kick-off calls, following online webinars and a good FAQ section. Once you have a look at the platform everything becomes easy. Best part for me as Deputy General Manager is easy set-up of roles & permissions to manage and restrict access to certain pages for temporary staff and some of our interns. Also, our members can now update their information and manage their own profiles. Creating Events has never been easier with Members now being able to sign up online and pay for the event using their preferred method. Personally, I am also a fan of the EventBank Manager mobile app. Easy to monitor sign ups for events, membership renewals, email campaigns and check in attendees on spot.

CONS

EventBank's all-in-one platform has few shortcomings that I can think about and it has meet our expectations. We are looking forward to the new products features that are being released in the (near) future.

Jeffers

Farming, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2019

Getting better each day

Helping me by a click of a button to reach my members

PROS

- I love this product's interface that's much easy to use by novices - I like the customization options, especially the drag-n-drop - The product is quite easy to move around - I love the versatility of the product - I love the tracking ability of emails

CONS

- Am not able to send email to a member through right-clicking - Improve customizable payment options to allow a primary registrant to pay less for a secondary registrant - Limited RTF options when composing

Reason for choosing Glue Up

To easily manage my members

Reasons for switching to Glue Up

Cost consideration and the rich options of the product

User Profile

Ashwin

Verified reviewer

Hospitality, 11-50 employees

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed April 2021

Very Poor Core Functionalities - Much better out there for cheaper/free

Overall it's been troublesome. Our sales cycle was hurried through, and the company pushed a sale through before the product could have been properly assessed by our new digital team. Unfortunately, we've been unable to cancel our contract - which is somewhat understandable. However, we've found the company to be extremely dismissive and condescending when faced with legitimate product concerns. This is not a product for any organisation that is looking for VFM.

PROS

Given that none of the core features service our organisation's needs, we cannot speak to this.

CONS

From the implementation widget to the lack of membership-gating for content, there is a lot to not like about this product. The low send volumes for email newsletters, coupled with the high cost and poor email builder (white-labeled SendGrid) are extremely annoying. The email costs alone make this more expensive than either MailChimp or Squarespace's native mailer feature. If you have the budget, you should stretch to Hubspot, which integrates seamlessly with Eventbrite. We are limited by the number of custom fields we can add to entries/applications. The end user experience is cumbersome and somewhat meaningless. It's essentially just a payment portal with an events widget and a mailer - neither of which work particularly well, or are any better than the free options.

Vendor Response

Dear Ashwin, We are sorry you feel that our products are not a good fit for your organization. The sales cycle was initiated on January 11th and resulted in the signed contract on February 26th. During that time, we ensured a demo was provided, examples were shown, took the time to clearly and accurately answer the numerous questions that were presented, and waited for board approval as well prior to the signing of the contract. It was not until after the contract was signed and during the kick-off call where other stakeholders were involved who identified needed customizations, however, realized that your budget and resource limitations could not support your needs. To attempt to address the concerns that were presented, we offered solutions at no additional cost to your organization, however, you did not have the tech resources to support them.

Replied April 2021

Dani

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

An integral tool in our operations

Event management, contact management, committee management, and member management are all being streamlined by using Glue Up. This increases our efficiency and benefits us greatly.

PROS

The interface is very user-friendly, and the capabilities on offer are extensive and relevant. The simplicity of the design and the functionality make this platform stand out.The staff are also accommodating and are quick to assist us if needed.The bank of information available with tutorials on how to get the maximum out of Glue-Up is also helpful.We use this platform for the majority of our business and are continuing to look at ways to integrate furtherBy having all contact, event, registration, and campaign details in one place, we can streamline our efforts and maximise efficiency. Particularly, the ability to group our contacts into various committees that can then be integrated into event pages is helpful. The event and registration pages themselves provide extensive flexibility while remaining entirely user friendly.

CONS

On rare occasions, the platform experiences some technical issues making us unable to access it. It would also benefit us to have full control over the invoice template. Currently, we cannot use this functionality due to legal requirements from Cambodia (as we must show the amount in a currency not yet accepted by Glue-Up) which is a shame.

Reason for choosing Glue Up

NA (Glue Up has been getting used since much of the current staff joined).

Nicole

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2022

Glueup definitely made CRM and event management easier

Glueup definitely made CRM and event management easier for us and it is nice to have everything consolidated in one system. Having it online grants us access to the system everywhere, especially during this time of uncertainty and WFHs.

PROS

Event page has many templates to use, each with a different focus, so we can set up a new event page within 15 minutes. New payment menthod, Adapay, also allows us to check online payments instantly and making refunds is much more convenient comparing to it was in the past. The new feature "waiting list" is also great as it can clearly differentiate itself from the approval list.

CONS

While having many pre-sets templates made everything faster and easier, the backend set ups could provide more flexibility (small things like, we can only set up the event date and time, but we can't change the title of that section, which is always "SAVE THE DATE"). It would be nice to make many small feature editable, both for events page and email campaign designs. While having Adapay is a huge improvement, making partial refunds can cause issues. For example, two tickets were paid by one payment, then only one ticket was refunded, but the "total revenue" in event dashboard still shows two tickets.