All eWay-CRM Reviews
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Tracy
Verified reviewer
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great customer service
Great overall experience.
PROSThe customer service at this company has been fabulous. They’ve answered each and every question I’ve posed to them great team to work with.
CONSI wish the contact management software would integrate with our Verizon phone system. It does integrate with some phone systems I believe, but just not this one. That might be due to complexities of Verizon.
Reason for choosing eWay-CRM
We needed a product that integrated with outlook
Reasons for switching to eWay-CRM
Better integration with outlook
Richard
Printing, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
a simple CRM at a good price
I recommend you try and use it, it's simple
PROSconnection with MS outlook, clarity, simple user settings
CONSworse connectivity with MacBook, iPhone
Mike
Industrial Automation, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed March 2023
eWay-CRM Review
Overall we receive value for money. The eWay-CRM provides us with the key things we need to assist us with sales management. There's a lot it doesn't offer, but when compared against alternative CRM's, eWay-CRM is cheaper.
PROSI like how eWay-CRM has the ability to categorize organization's and contacts. This helps you to filter and refine groups for targeting on business development and email-shots.
CONSI find it difficult to implement new updates from eWay-CRM. It appears that every time a new update comes out, it requires the support team to remotely go into the backend of our software and update. We also suffer a lot of bugs and crashes on a daily basis. These eventually get fixed, but it's been an ongoing problem from the beginning of the installation.
Reason for choosing eWay-CRM
cost
Radek
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2023
eWay-CRM review
Integration with Outlook. Posibility to run CRM in the browser and phone app. Ease of use. Fast searching through databases.
CONSChange in the pricing policy. It becomes too expensive for us.
Reasons for switching to eWay-CRM
CRM was not integrated with our QAD ERP. Use was too dificult and time consuming.
Marko
Arts and Crafts, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
eWay-CRM Review
I liked how easy eWay-CRM makes organizing and tracking project information. It's simple to use and helps keep everything in order.
CONSI found eWay-CRM a bit complicated when trying to customize it to fit my specific needs.
Robert
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
eWay is very good CRM system for daily work
I´m using it every day and it helps me lot of. Very fast support reaction. I can recommend it.
PROSSimple interface and opened for individual changes.
CONSThe new graphical layout - better organized but less information on one page (screen) is visible.
Adam
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed March 2024
Just a few notes
Quite straightforward interface with easy to follow design.
CONSI do not like the design of Diary section. I would like to be able to see all diary entries in the window with its full text (not just a one or two line snippet).
Juraj
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2024
eWay report
very straight and simple design with able to customize my personal workspace
CONSi have never used other CRM systems but never felt that Eway could not provide services i like or need
Adam
Printing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Just works
Great implementation into outlook. Its pretty customizable to fit a lot of different aplications.
CONSSometimes its a bit slow. Also, it slows MS outlook down.
Mikulas
Business Supplies and Equipment, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
eWay - goodWay
Our investment in e-Way CRM has paid off.
PROSmobile application - all colleagues know that they are calling our customer even if they do not have his phone number saved in their phoneall e-mail communication is saved to CRM automaticallyuser-variablereportingcustomer supportHe ask every year and help set the system and ask for our wish
CONSSometimes the speed of loading customer information, but they are working on it.
Reason for choosing eWay-CRM
User friendly, mobile application
Petra
Mechanical or Industrial Engineering, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
review Petra
good database, important for contacts for colleagues
CONSsystem is not perfect for using with outlook - needed synchronisation
Douglas
Utilities, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Tied at the Hip with Outlook
I've deployed eWay with 2 of our 3 salesmen. Still trying to get a feel for full extent to which we will utilize it. Eventually, will deploy it to the newer, third salesman -- but not sure that he will utilize. I was disappointed with custom report capability (without SQL programming), but when I learned to use the filters, my needs were met (for now). eWay offered to do the custom programming for a fee, but the bennefit didn't justify the cost. Overall, I appreciate the close integration with Outlook and, at the end of the day, that is what prompted me to select eWay over other alternatives.
PROSWe absolutely wanted (and found) an add-in to Outlook that would prompt for Sales Lead association upon sending an email. We can go about our normal business and it will prompt us for association -- as long as the contact is in the database.
CONSCost is higher than expected....but partly because I have to pay for extra storage. - When we associate an email (or email chain) with a Sales Lead, all of the messages with that lead are stored on eWay. - The problem is that we send and receive many large attachments. - We wish there was a way to not store attachments.
Reason for choosing eWay-CRM
I liked the outlook integration...it didn't force me to change the way I took care of email.
Vendor Response
Hello Douglas, thank you for the review. We are happy for your feedback! Team eWay
Replied November 2021
Petra
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
eWay - easy way to controll yout business
We are eWay as our CRM for everyone - KAM, project manager, advisors, administrative for training, director and me. Every day is used and is there is any problem, we need it to be fixed as soon as possible - without eWay we have no information.
PROSFeatures and logic and improving. You can customize the SW as you need and if you know how, you can do it by yourself.
CONSIn the beginning the call from mobile phone was reported easily in the app "automaticaly" but this is no longer possible. This was nice for better reporting of time, how long you spent calling clinets. You can do it now manualy, but the added value is lost.
Reason for choosing eWay-CRM
Because of Office 365 and Microsoft products, we choose eWay
Reasons for switching to eWay-CRM
The internal designet databes was no longer enough for our needs.
Tino
Machinery, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed November 2023
CRM is good
Easy to use but reporting and monitoring is not so good
PROSIntegration in MS Outlook
CONSReports are bad
Reason for choosing eWay-CRM
Costs but soon we most probably switch to infor CRM
Reasons for switching to eWay-CRM
Better control and access.........................
Milan
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Amazing product
We are tracking sales of ED machines. From leads mangement to the very end. Sales team can easy share all information, managers see how it continues.
PROSeazy to use, the best value for money, Sales rep. like it, especialy a mobile version, which helps them to be up to date while the y are on the business trips
CONSHonestly, I haven't found anything like that
Reason for choosing eWay-CRM
easy to use, much cheaper, better functionality
Reasons for switching to eWay-CRM
Flores was too complicated, not 100% reliable, user simply hated to fill info in the complicated structure of it.
Thomas
Telecommunications, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Just getting started- but impressed
We had an excellent experience. Their team (lead by [SENSITIVE CONTENT]) did an excellent job bringing us along with the trial. Easy integration into our workflow is key
PROSThe MS Out look plug in aspect of the product makes it incredibly easy to adopt and integrate into daily workflows.The ability to adapt the product and configure it to meet our needs without an outside consultant makes it possible to get the CRM we want without all the extra questions, costs and consulting
CONSStill learning- nothing to negative at this point.
Reason for choosing eWay-CRM
Ease of use and pricing
Reasons for switching to eWay-CRM
We need something that was a bit more focused on the Sales process and the integration and ease of use made the decision for us.
Melanie
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
EWay CRM
5 out of 5. One night on tech support, the [sensitive content hidden] himself jumped on to solve an issue, as part of regular liasing with customers. Thanks [sensitive content hidden]!
PROSfully customisable, can create any field required. Simple or as complicated as you like. Have used for years, and hopefully will use for many more
CONSnothing really, there isnt much that stands out that I would change
Reason for choosing eWay-CRM
ease of use to pick up
Reasons for switching to eWay-CRM
more features
Allen
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed September 2020
Great system if you have ample time to spend communicating with eWay support
eWay helped us to organize our contacts and prospects with in such a way where we can manage and track our recurring outreach to the clients.
PROSIntegration with Outlook making interaction with eWay similar to how one navigates Outlook. Most outlook plugins I use or had tried take a significant performance tall on Outlook, but eWay is barely noticeable after initial startup time. Once or twice a week eWay seems to be bringing outlook to a halt but Outlook restart remedies this situation. If you have a simple "how to" or "why not working" question you can expect a relatively prompt (2 - 12 hour) response.
CONS1. the tutorials and eWay admin configuration screens refer to the same modules and objects within eWay by different names make understanding of the explanations confusing. 2. eWay does not support a concept of working with your company's global, centralized and shared contract database that is supported by MS Exchange via shared public contact(s) folders. Thus, every contact change made by one eWay user has to synchronized to all other users's MS Exchange's personal contact folders. 3. If you are reaching out to eWay to have them set up of repair not-working functionality expect to sent week on sending and reseeding your emails asking eWay to give you at least any response.
Reason for choosing eWay-CRM
outlook integration and price
Reasons for switching to eWay-CRM
1. Salesforce's inefficiently designed customer interface made it undefeatable obstacle in the way of user's adoption. 2. The need to sign up for two more 3rd party plug-in to make Salesforce work with our MS Exchange server and Outlook made and the amount of expertise and time it took to setup and manage Salesforce and two other plugins became unbearable from the company time allocation angle. 3. Per user cost of the combined solution combined with annual subscription commitments Salesforce and plugins require made it nearly the most expensive solution out of 5 CRMs we evaluated.
Michal
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2021
Rating 201 consulting
At "eWay" we mainly deal with our business opportunities and then the whole management of our EU grant projects. As a consultancy agency with a focus on EU grants, we have hundreds of projects to manage and then monitor for several years to ensure the sustainability of the project. So CRM helps us in managing and most importantly in keeping track of the primary tasks and obligations that need to be followed according to the rules set out in the grant programme. eWay gives me a quick overview either from the perspective of our individual staff or from the perspective of our individual clients and projects.
PROSWhat I like about "eWay" is the ability to customize the view, change individual fields and their groupings. Also saving views and quickly switching between them. Quickly moving columns and using filters. Possibilities to generate reports from tasks, diary or schedule for example invoicing, daily work done. I like the technical support that responds quickly and professionally. The problem is usually fixed quickly and with the help of remote control of my PC.
CONSThe main thing that bothers me about working with "eWay" is the jamming of the whole system, including Outlook itself, when I need to filter for example a job when trying to create a new task or diary, etc.I have been provided with remote assistance several times, but despite efforts to resolve this issue, this error still occasionally manifests itself. It seems to me that the problem arises when outlook itself synchronizes my mail.
Vendor Response
Hello Michal, thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com? Thank you. Team eWay-CRM
Replied July 2021
Joe
1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Best Small Sales Office CRM Software.
I own a small home based sales business with two employees including myself. Many years ago the company I worked for used ACT as their CRM software. As the national sales manager for that firm I was able to make it work but I had to learn to use Crystal Reports to properly mine the data we were gathering. in 2006 when I left to open my own company and I kept ACT because that is what I was what I knew. But after several hard drive failures that cost me many days of downtime reloading and trouble shooting software I decided to move my CRM data to the cloud. At that point I started working with "Prophet" by Avidian. It worked great for me and was pretty inexpensive by comparison. 2 years ago Prophet converted it's database and wanted to charge me dollars to convert what little data I had. After being a customer for so many years I saw that $ dollar demand as an act of war and went back to using ACT. Again ACT works but it is clumsy for me to keep bouncing back and forth between two software packages ACT and Outlook. Last year I started working with Eway. It is very similar to Prophet in that it is cloud based and Outlook integrated but Eway offers a FREE version that works wonderfully. The customer service and technical training is second to none and the software works GREAT! And while I am sure I will convert to the pay version before long the free version does everything that I need in a nice concise easy to understand package. I highly recommend this company for small or start up sales offices.
PROSDoes everything a small sales office needs in the free version. Very flexible and getting better all the time.
CONSI needed a couple of hours on the phone with Eway to get the hang of what goes where and why but once I had that figured out implementation has been full steam ahead.
Eliot
Market Research, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2021
Great Software
We use it to keep track of or customer interactions. Improves customer relationships.
PROSIt works... all the time. Sounds like a basic, but contact software can often be flakey. This platform is very stable. Other positives, very easy to learn, runs fast, doesn't take a lot of key strokes to do most tasks. Also, they are always updating it.
CONSThere are no major outages on how we use it. Small things. Stronger custom reporting. I wish the Journal calendars were better integrated.
Reason for choosing eWay-CRM
It did what we needed at a reasonable cost. It was fast and easy to use.
Reasons for switching to eWay-CRM
Dynamics was slow and hard to use.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
My Review for eWay-CRM
It centralize customer data in one place that makes it easy to make informed decisions.
PROSWith eWay-CRM, I am in a better situation to customize and send high volume outbound marketing emails.
CONSIt’s been three years ever since I implemented eWay-CRM and I barely encounter flaws.
Michal
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2023
eWay long experience
Overall satisfied
PROSPossible integration with other SW (accounts, email campaigns), Custom form designer available for admins, sharing useful views on database, reporting, trouble-free SW updates, Outlook integration and email management, Guides for effective operation in Outlook (MS office) and implementation of time management advices into a guide designed arround eWay. Mobile app available for basic contact/lead management
CONSWord export templates are typically longer to setup process. Missing possibility to see selected customer locations in a map, graphical scheme with stage of lead in a pipeline
Reason for choosing eWay-CRM
Outlook integration and email handling, on premise version
Nick
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Remote freelance consulting user
Solid and feaure rich CRM, well planned with minimal "bugs" - that I had expeienced. With timely and responsive supported from online FAQs and reliable knowledgable personnel when needed. Overall gets my vote as an Excellant CRM!
PROSSince the begining it has been a well thought out intuitive CRM system that over the period of use has been updated and improved based on user feedback to ensure E-Way continues to provide advanced useful features. The software is intuitive with tools and features well placed on-screen's real-estate.
CONSPerhaps more integration between Account and Contacts WRT the account's contact profile management wrt internal circle of politics! Since major account management heavily relies on the interaction between internal managers to progress deals and projects.
Reason for choosing eWay-CRM
Basically less complicated and competitively priced! Whilst offering a feature rich CRM fit for my purposes.
Jakub
Business Supplies and Equipment, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Review
Easy of use; integration to our system; integration into Outlook;
CONSsome processes are not so intuitive as it can be
Reason for choosing eWay-CRM
Price; Ease of use;