It's been a great experience, especially having help from [sensitive content hidden],Customer Success Manager, She is extremely thorough and knowledgeable and was able to help me with what I needed.

What I like most is the fast response I get from people in customer service.

There is nothing that I can think of that i like the least

It's low cost, it was easy to put the donate widget on our website, you can store a fair amount of information in donor profiles.

Lack of customization options in the giving form, when downloading donations to GiftWorks, the memorial/honorarium fields do not format correctly, when using SmartEntry you can't include campaign information for donations. I have also at times gotten no response from customer support or had support that was completely unhelpful.

Absolutely frustrating and horrible.

Being able to have multiple users on at one time.

The Smartlists for generating reports are absolutely horrible. I have been using Giftworks desktop for over 13 years. We don't even get close to using all of the functionality. However, we do use reports like generating how much money has come in for a particular fund. Giftworks Cloud CANNOT do this if the donor gave to more than one fund on their donations. Not only can it not do this, it doesn't even give you totals when the donor has one fund. Trust me, you DO NOT WANT to use this software. It is a total train wreck.

We mainly use Panorama as our thank you letter center. It works well for this. However, when we used it for recent events, the programs selections for building a site seem to be a little old fashioned and not easy to maneuver.

I like the ease of entering donations and sending letters.

It is very difficult to talk to anyone and to get in contact with your help desk. I have several things that I have questions on how to do but it doesn't translate well in text. I would need to speak with someone.

The price makes it accessible and it's fairly easy to use. It gets the job done and that's ultimately what matters, especially at this price point.

The interface feels a little clunky, which is what you'd expect in a way, but I think it can make it hard to navigate sometimes.

I enjoy the ease of use for entering donations and making new donor profiles. The search engine in accessible and has useful links incorporated when donors aren't found. I also enjoy the ease of being able to pull up information sing smartlists for tracking donation amounts.

It isn't easy to figure out how to use the other features of GiftWorks. I have tried using the video tutorials to increase my capacity on GiftWorks, but it just isn't an intuitive program. Therefore, I find myself limited in what I use GiftWorks for, and constantly frustrated about paying a large sum for a program that we only use for donor tracking.

A fully functional system for a small nonprofit. The capabilities include the ability to manage volunteers, which is unusual for this level of software. Also, the ability to push a lot of the work to the constituents, so the need for back-end data input is greatly reduced. This is especially a benefit for a small agency.

They have been able to reproduce the excellent, user friendly software that was on the desktop and put it in the cloud. This is not easy to do. I have not implemented the new software but I do have a copy of it and have played with it a lot. One of the things they are conscious of is the ability to have the constituents access the software and have donations, events, and memberships done online, which many others have not been able to do. I always felt that the desktop version was easy to implement and use. There are enough ways to customize the end user experience that accommodate a lot of needed customizations but not so much that the software couldn't be implemented without a lot of customizing, which makes it great for a small organization, which was Giftworks' strength.

Because of what makes the software good, also makes it limiting for many users who require a lot of configuration. There are some very sophisticated systems that would be more suited for that type of need.

We're using Panorama as an online auction at the end of the year and have been successful in achieving our goal.

Bidding for Good is easy to setup with online auction items and the bidding aspect appears to be easy to use by our bidders so that is a big help.

My Biggest complaint is that it's impossible to change an "Individual" donor to a "Company or Business" donor. I've asked repeatedly to technical support for this and it's clearly not a priority. I especially need a "Contact Name" for the Business donors so thank you letters can be sent out but this has not been added so this is a big issue for me. It's simply an issue of adding a contact field to that database table.

We paid $600 for this service for the fourth year in a row, and now we can't set up our event or reach a real person to help us. I'll look to sue the company for our money back if we can't get the help we need. This is the last time we will ever use Firstgiving/Panorama. Awful company. Too bad. It used to be good.

This service has declined over the years. Customer support is virtually unreachable.

The new interface is not stable with Safari. Trying to log into our platform with Chrome and Firefox and can't log-in. When you try to reset your password a "page does not exist" message pops up.

Overall, Panorama works great for what we need it for: student data tracking. Students are easily able to go to the website and fill out surveys about their SEL growth and tell how they are feeling in both their home and school life. As a teacher, it allows us to see their attendance, their grades, if they are on track to pass the year, etc.

We use Panorama at our school to track student data, absences, growth, and scores. It’s easy to click on a student name and see all the vital information I’m looking for.

I don’t feel like anything is missing for the purposes that we use this software for.

Created far more problems than it solved. I should have backed out of the contract within weeks of signing it.

Rumor has it that the server-based GiftWorks was a solid and useful product. Not the Cloud version. What I liked was that by migrating to GW I was able to regain (from a GW file in our own electronic archives) 15 years of donor history that my predecessor abandoned when he transitioned to a different product.

Everything! Endless "known bugs" that weren't scheduled for fix. A tech support team that, while awesomely kind, also appears to have been trained to "resolve" issues by postponing the solution. Having zip codes and state codes randomly disappear from my records. Having it "integrated" with a peer-to-peer product that has a different default Constituent name protocol, so every single individual who was uploaded from that product generated a new record -- most of them duplicates.

Definitely a lot of options. Allows all the users you need.

Really no way to manage all data. The ticketing, guest tracking, and general maintenance in this area is non-existent. It seems that those creating this software understood a lot about the data collection needed, but have never actually run an auction themselves.

I have had to complain twice about the same technical issue. The problem takes weeks to get fixed. People don't call back when they say. I won't use them again after this year unless I see noticeable changes.

Relatively easy to use and ability to generate reports. The money easily transfers into my account; no issues with that.

Some parts of the interface don't work and it takes weeks for the company to fix. Only three customer service people tend to the entire country; very poor efficiency.

More than anything, I hate that FirstGiving is the only compatible donation service. The donate now button from First Giving is prehistoric! There are so many free better options out there I just wish it was easier to have these other options integrate with GiftWorks

I find GiftWorks intuitive to use. All of the customer care representatives are considerate and patient on the phone.

The functionality of this software is terrible! The Volunteer Module is not developed enough to be useful. Smartlists and reports do not give me the information needed. When I try to create a custom report the fields I need to pull are not available. I have talked to customer care numerous times about these issues and while they are patient and understand my complaints they cannot do anything to fix the issue!

Easy to use notes section and ability to back-date entries allows to gather comprehensive data on a donor profile. Customized Smart Lists and Reports provide valuable data and support our ongoing efforts.

It's a CRM tool, so the data-entry is still a heavy lift. It isn't quite as intuitive as other software systems. It's still a solid software package.

I have been working with FirstGiving fundraising pages since 2004 when it was still named Justgiving, was still centralized in the UK, and was fairly new to the U.S. market. Online fundraising was in the infancy stages and we needed a way to do this without investing time and capital in building and maintaining our own system. FirstGiving was the answer for us. There have been many reasons why we "stuck" with Firstgiving over the years. The webpages are easy to build. The cost is minimal compared to other online fundraising pages we investigated. The donor data was secure. We did not have to deal with any credit card information. We would get a check every month from the active pages we had available. FirstGiving had a strong customer service and support staff. Most of the time, they were quick to answer my frantic calls. FirstGiving's pages were not set up to make it easy for them, but with the potential donor in mind. They were always asking the question, "What will encourage this person to give?" That made sense to us, but we really liked was the option for each donor to make a comment on the page that showed their support for the fundraiser. That's huge! Thanks, FirstGiving!

As a small non-profit, we don't have a fundraising staff and struggled with how to raise money and expand our supporter base. Our online auctions have solved those problems.

This platform makes it easy for non-profits to successfully plan and execute an online fundraising event.

After-hours support isn't available (ie - if there's an issue with a an auction that closes at night or on the weekend).

When publishing prizes on line, the system guides you through and explains what each question means. It's very user friendly

I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year!

I really hated this product. It wasn't worth the money. Also, after a few months, it would tell me that my login information was "incorrect" even though I knew my password and it hadn't asked me to reset it. I would have to call customer support every time to have them manually fix the problem. It happened more than once.

Maybe I didn't have enough training... I joined my organization and was thrown on to Giftworks (it hadn't been set up properly by our previous employee). Giftworks customer support was not helpful and their training videos never helped. If you get Giftworks, make sure everything is created properly before you import all of your data. It had a tough time keeping track of donors and who they were related to, worked for etc.

This is one of the most easy fundraising software programs to master. Super user friendly and easily adaptable to any event or organization.

It can be a little tougher to import or export from the software for some reporting aspects. But, there are really not a lot.

i like the support team and the reasonable cost. i also like the way reports are set up and accessed.

I don't like the many difficulties I had setting up site and having to rely on customer support for some of the administration. I also don't like having to use first giving's url instead of being able to go straight to site through my onw url.

It was easy enough to cancel our subscription and it was easy enough to export our data out of the program.

It's clunky, hard to navigate and use, expensive. The user interface looks and feels very dated. Very awkward on a Mac. Has made simple tasks such as mail merges quite difficult.

I used it once for my church and we were accepting donations and wanted to keep track of everything. This was a great tool for us to keep everything organized.

I like that you can email someone directly a data pull. You can split contributions into different funds. Never lost any data or had any major problems that would reduce productivity.

Not cloud based, difficult to export data, you would have to scroll through huge lists of query forms to find the exact ones you wanted to pull in that report. Marking acknowledged gifts was a little strange we you didn't use their letter generator. It looks out of date. As if it was built in 2002 and has never had an upgrade.

It is self-explanatory and easy to use. I only needed direction once, and was able to figure everything else alone.

Sometimes the grids can get complicated and hard to see, and sometimes it is difficult to look things up if you are unsure what the exact spelling of something is.