About iMIS


iMIS is a cloud-based solution for nonprofit, association, union and membership management. It offers a wide range of optional features including CRM, membership, fundraising, online payments, website management, email marketing, events, product sales, education & certification and more.

iMIS also includes an open API with hundreds of integrations, workflow automation, a built-in engagement scoring engine, dynamic dashboards and an optional web CMS.

With iMIS users can unify databases, online payments, websites and third-party applications into a single cloud-based engagement management system (EMS).

iMIS is built with industry-standard Microsoft tools, powered by the Microsoft cloud and supported by a community of consultants and app developers.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

53 Reviews of iMIS

Average User Ratings

Overall

4.28 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(22)

4 stars

(23)

3 stars

(7)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 53 reviews

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October 2016

Jean from Kappa Kappa Gamma

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2016

iMIS is customizable

We use iMIS for our tracking our members' activities, billing dues, fundraising, AR, and event registration & management. iMIS is very customizable , however, because of that, out of the box it doesn't entirely manage what we needed as a business. We work with a reseller that has been terrific to help us meet all of our business needs and understand what we needed to do to get there. The possibilities are basically endless as to what you can do with it, it just requires a lot of work to get there. But no two businesses are exactly alike are they?! ASI has been on the slow side to move the application to a browser-based system, which, when complete, will be welcome, however, once again, will require alot of work to create the site with all the custom data we have. So, even once that transition is complete, we have our own homework to do to set it live for our business. Attending the NiUG Conferences is very helpful and provides insight to how others are using it and just how large and complex the product really is.

Pros

how customizable it is!

Cons

that we have to customize it to work for us! We have wanted to integrate it with other softwares and it is not always easy to do this, and it is not the end-all be-all product for everything, but it certainly is the base to build on.

January 2018

Greg from California District Attorney Association

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

January 2018

Complex software that in the right hands can provide very rich data and information.

Pros

Extremely customizable software solution with hundreds of data fields and related tables. The user support network is friendly and very welcoming. The National user group offers extensive training options. The reseller network is robust. Once you figure out your standard operating procedures, it works very well. There are a lot of standard web site templates and integrating the database to websites gives the ability to provide very highly unique experiences to highly segmented audiences.

Cons

Requires advanced knowledge of databases and SQL reporting. Be prepared to have consultants do much of the maintenance work. To get the web sites working very well, requires knowledge of a proprietary CMS. Finding job candidates with experience using the software can be a challenge and training costs will be higher for that.

October 2016

Valerie from National Organization of Black Law Enforcement Executives

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

iMIS Software for Associations

We have used the software for almost 20 years and have recently upgraded to the cloud version. The move from an older version to the current was very easy. Customer Support has been very responsive to our needs.

Pros

The basic functions are included in the general package, but you can upgrade if needed. With the cloud version, as new changes are made they are included at no extra fee. You can access your data and the product where ever you have access to the internet. Works well with most computers as is not actually on your system.

Cons

In using the cloud version if your band wide is not fast or if you have problems with your internet connection you don't have access to your data.

November 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

iMIS Review

The best aspects of this product are the fact that you can generate quick queries on the fly using the built in query system (IQAs). Also with the built-in CMS system, developing an integrated website that is dynamic and fully integrated with the database is much easier. It's also good to have a wide network of developers and third party companies who can also provide support for the product.

Pros

Allows for high level of customization
Integrated CMS system for web page development
Integrated query reporting system
Large number of third party options for expanding and customizing the product
SQL access to the database

Cons

Upgrade process is time consuming and expensive
Slow development to make this a fully web-based product
Documentation is not as extensive as it could be and not geared to novice users

May 2017

Brenda from Northeast HPBA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

May 2017

First Powerful Database I had used.

It was a powerful tool but I have found comparable solutions for a lot less expense than iMIS. With a small staff, it is hard to expend the kind of money you'd need for iMIS.

Pros

Easy to use. Powerful. Did most everything we needed it to do. I was the power user in the office for 10 years. If you know SQL queries, you'll be able to run a lot of custom reports to fit your business needs. After moving to another non-profit, I found that there were less expensive solutions which were comparable or better. No need to spend a lot of money to get what you need for your businesses database and website solutions.

Cons

Needed lots of customization for our use. At the time, was not a database/web platform. I believe it is now with the RISE platform.

January 2019

Michelle from Board of Certification/Accreditation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Been Using this CRM for 9+ Years

Love iMIS for the most part! Does everything I need it to do and there are user organizations out there that offer great free resources for this product.

Pros

This is the highest-rated association management software out there, which is the reason why my organization went with them. They've also been around for quite sometime, which is also a plus. The software does what you need and can be customized in almost every way possible.

Cons

It is definitely on the pricier side of the spectrum, but is worth it for the most part. Also, customization became much cheaper in the newest version but if you're on an older version, it can be expensive to customize.

June 2018

Kara from Iowa Medical Society

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

June 2018

The system is user friendly and customizable allowing us to access and report member data.

Pros

It is centralize data collection, storage, and reporting system. We manage multiple state specialty societies and are able to have one record for individuals that are have dual memberships. This also allows individuals to pay dues for multiple organizations, and give voluntary contributions all in one place.

Cons

The reporting feature, IQA, can be very intimidating. Since one may pull reports from a single or multiple sections and data fields within the system, understanding how to obtain the desired data can be time consuming at first, however, with experience it is very easy to retrieve data quickly and easily.

October 2018

Peter from NAFSA: Association of International Educators

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

Still the leading overall product

We are using iMIS not only for our core sales functions, particularly publication sales and dues capture, but also to integrate with many best-of-breed applications, such as Informz (Higher Logic), Higher Logic communities, Cadmium CD for conference apps like proposals, booth sales, and conference mobile app. We also integrate with our fulfillment house, job board, advocacy program, plus have custom online applications that utilize iMIS as the central repository.

Pros

The ability to provide SingleSignOn with virtually all of our 3rd-party applications enable us to capture information beyond the core functions of iMIS.

Cons

The awkward linkage between our website CMS and the iMIS online core.

October 2016

Victor from NAREIT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2016

Twenty Years on iMIS

We have used iMIS for almost twenty years and during that time our organization has changed dramatically. The development of the iMIS platform over the years has allowed us to evolve our business objectives and enhance our ability to better serve our members and industry in an ever changing technological world. We have been able to take advantage of the myriad of iMIS features and enhancements to strengthen our operations, while also integrating 3rd party software as needed to leverage our iMIS investment. Looking forward to another 20 years of iMIS!

Pros

iMIS is always evolving and adapting to new technologies and business practices.

July 2017

Teri from American Law Institute

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2017

Installation and implementation of upgrades have gone smoothly, still on desktop.

Pros

The software allows is to maintain membership demographic information and organize the data in a way where staff have access to the information they need. Being able to create IQA for some of the requests has been most helpful.

Cons

While I understand everything off the the shelf isn't for every organization, more times than not, we've had to customize or build something totally out of iMIS to fulfill our needs. (i.e. our mandatory CLE tracking for each state is different. There's no flexibility in the iMIS CEU tracking for us to be able to do this in iMIS)

January 2018

Bridget from Gamma Phi Beta Sorority

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

3 of 5

January 2018

Overall iMIS has been an improvement in our member management software.

Pros

We appreciate that is more robust than our previous system allowing to capture and track additional important data points, as well as keep relationships that we could not keep prior to switching. Although we are not a typical association, we've been able to adapt the system easily for our needs.

Cons

We find that the documentation available can be slight and it feels sometimes like the user end was not considered when doing upgrades. The transition to the staff site has also been difficult as all labels and naming have changed.

January 2019

Liz from PAMA - Professional Association of Managing Agents

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

January 2019

Lots of functionality for a small non-profit organization

Pros

iMIS is a one-stop shop for a membership-based organization. Lots of bells and whistles and good educational support to learn all those bells and whistles.

Cons

iMIS has been around for a long time, and as the company aims to make all functions browser-based, many of its old interface (desktop) remain necessary as they have yet to be adapted in a reliable way to browsers. We're not ready to let go of the desktop and won't be for a while.

June 2018

Beth from ASTA

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

June 2018

Overall I think it is a great product, mostly can be customized to what you need it to do.

Flexibility and easy to use, seamless integration with website, customizable, time saving reporting

Pros

The system is pretty intuitive and easy to use, to customize and to report out from. Flexibility to customize data collection and reporting, seems to have much more capacity than how we are using it, and each update release captures information and data points pertinent with the changing landscape of today's associations.

Cons

Some missing reporting - it is a membership system yet unlike modules for meetings, orders, etc. it is not able to produce a membership receipt for dues payments through the system.
Also, some compatibility problems with exporting data to other vendor platforms. Can work around the issues, just takes a little bit more time and effort to make it work.

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Our company has been using iMIS for at least a decade. Very easy to use and functional!

Pros

It is easy to use, and takes care of everything we want in a CRM. There's out-of-the-box functionality as well as custom; it just depends on what you want!

Cons

A bit pricey, but sometimes that's necessary. Sometimes wish there were more out-of-the-box features! It can sometimes be annoying having to upgrade all the time to fix small things, but it's a necessary thing we go through for these types of projects.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

iMIS

We are a regulatory body and our main business is collecting fees from both registrants and pharmacies and as we update we find that we due to the above customization we have to have both desktop version (billing purposes) and staffview for everything else

Pros

It is easy to use and very user friendly. Meets all the current requirements for our company

Cons

When we first got iMIS we had alot of customization which as we upgrade does create some problems

October 2018

Colleen from Aviation

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

October 2018

Colleen's review

I solve information need from our database regarding membership for almost every department within our company. If there is not a way for me to do it myself TS Team assists me.

Pros

It gives you the output you want most times in reports. If you can't get what you need the TS Team helps you get what you need.

Cons

The ASI portion of what is written, old archaic, a staple in the design can cause some reporting to look and act obsolete.

June 2018

Susan from NMHC

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Robust system, still behind on web-based front facing UX.

Pros

Has robust and well thought out processes. Incredibly supportive user community. Is committed to moving to web-based. Product development path has become more transparent.

Cons

The web-based front facing UX still complicated but is getting better. This is not cheap and needs a lot of third-party support to get full functionality expected of systems in today's market.

July 2017

Beth from AGC of Missouri

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2017

iMIS is a good tool for managing association data. It is easy for staff and engages membership.

The dashboards are very handy giving a quick visual of what is happening and what needs attention.

Pros

I like setting up events and assisting members with credentials. I seldom get phone calls or emails for assistance because the website is very user friendly and members can register for events from any devise they have.

Cons

I'm a report person and would run lots of them. Using dashboards to get my reporting was my least favorite but it is getting easier and actually saves paper. There are also IQA's to get more specific reporting.

July 2017

Marie from National League for Nursing

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

So far it's okay. the User Credentials tab is not working and it is a lot of work around.

Pros

The front end user have option either on the desktop or the web. I enjoy working with the extra tables and looking forward to start reporting in MS SSRS service.

Cons

New User Credentials tab for the login security, we are having to many issues with it and the can no one help use. The logon does not change if the email is updated in the profile. It is very messy.

January 2018

Lori from TAPPI

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

I've been working with iMIS for almost 2 years. Overall it's been a great experience.

It definitely increased my knowledge for creating and revised Crystal Reports.

Pros

I like the flexibility of the system to be able to add customized reports for other users to access.

Cons

Desktop version is not so user friendly for the not so frequent user. I'm excited about the web based version and hoping that more staff will get on board and use it.