MemberClicks Software


 

MemberClicks offers a configurable, cloud-based software solution to small associations and member-based organizations.

The system can stand alone as a membership website and social community or integrate with an existing website to help users handle membership management, new member applications, communications, event registrations and more. MemberClicks stores data, generates reports and lets managers add users to groups and set their permissions for access to members-only content. The suite of applications also provides email marketing, donor management and volunteer management capabilities.

MemberClicks’ event management module offers tools for creating custom forms that collect registration and payment information, while its dues collection module allows managers to create payment schedules and securely collect dues renewals. The software’s online social community and directory module includes messaging capabilities, notifications and photo galleries with tagging features.

 

MemberClicks - Custom profile
 
  • MemberClicks - Custom profile
    Custom profile
  • MemberClicks - Create poll
    Create poll
  • MemberClicks - Search contents
    Search contents
  • MemberClicks - Send emails
    Send emails
  • MemberClicks - Set roles
    Set roles
  • MemberClicks - Multiple device compatibility
    Multiple device compatibility
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 10

314 Reviews of MemberClicks

 

Start your review of MemberClicks

Click to start
https://www.softwareadvice.com/nonprofit/memberclicks-complete-review/
Software Advice Reviews (31)
More Reviews (283)

Showing 1-20 of 31

Stephen from Clackamas Community College
Specialty: International Organizations
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

Did not work well with our chapter's needs

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Allowed non-technical web support to edit the web pages. Did have customer support (as of a few years ago, but was hard to get in a timely basis.)

Cons

Did not fit our needs. We were not able to customize to the levels we needed and ties to our "mother ship" were constantly being broken.

Review Source
 
 

Jennie from RACA
Specialty: Arts & Cultural
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Database Usage

Ease-of-use

Functionality

Product Quality

Customer Support

Enjoyable to work with but doesn't have all of the features that my organization needs.

Pros

Excellent Customer Service. An actual person is always available to talk with. The help as always been very knowledgeable and easy to work out whatever the issue is. They always follow up with an email of instructions of what we did to the database, so I can refer back to it.

Cons

Doesn't have a report to track data from year to year. My organization needs to compare different levels of tickets sales and membership levels from year to year. There isn't an effective way to do this with Memberclicks.

Review Source
 
 

Maziar from CourseNetworking
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Amazing and Simple

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Responsive customer service. Helpdesk is really responsible about issues. Everyday enhancement and improvement.

Cons

Training could be better. It's only usable for the US. Hopefully, they'll add support for other countries too.

Review Source
 
 

Amanda from KWMG
Specialty: Associations
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

MemberClicks is Great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Very happy with this system. We have about 10 clients on MC and hope to have them all soon!

Pros

The system is very easy to use and follow. Generating reports/ conducting searches is a breeze. They are constantly making improvements based on customer feedback.

Cons

There are slight restrictions certain things but nothing that can't be easily worked around inconveniently.

Review Source
 
 

Joyc from WSRA
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

MemberClicks Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for a company that listens and responds, choose MemberClicks.

Pros

MemberClicks is super responsive to the customer's needs and wishes. The daily Help Desk, Product Enhancement team, and onboarding support far surpass the other small business software companies. They recently partnered with other software companies, which totally enhanced their available features.

Review Source
 
 

Huong from Ontario Electrical League
Specialty: Associations
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Review of MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are a great company, but in terms of streamlining, they didn't have what we needed in order to streamline our association needs.

Pros

Customer service with this product is amazing, I can reach them by email, phone or submitting a ticket and they're quick to respond. When they don't have a solution, we explore options together. They offer a lot of features and functionality.

Cons

With a lot of functionality, comes a lot of training and knowing what each and every detail does. Though they are excellent at responding to the "why" I had to become an expert in their product myself - it's not an intuitive platform at all and you really need to know what you're doing, and how. Doesn't work with Canadian taxes on their forms, so we had to come up with an alternative way to do this, and then capture it in QuickBooks, so it creates double the work.

 
 

Damon from American Water Polo
Specialty: National Organizations
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Memberclicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great support
Database is robust, not not easy to use.
Multi-member application is not very easy to set up
Website look is nice

 
 

Linda from NEEBC
Specialty: Other

August 2015

August 2015

We <3 Memberclicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Here at NEEBC we love Memberclicks. It is easy to learn and a breeze to use once you get the hang of it - and we are more able to take care of our valued members with this excellent system.

Likes Least

There has not always been enough flexibility in the web site design functions but that is changing and improving monthly so we are happy. :)

Recommendations

If you have an organization that has a membership you need to manage, I cannot recommend Memberclicks highly enough. Our membership has grown and our bottom line has improved since using this system. Thanks for all you do!

 
 

Janet from Smile For A Lifetime
Specialty: Healthcare & Hospitals

August 2015

August 2015

The all-in-one membership management software EVERY Nonprofit needs

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Membership management, Payment processing and form development. I like that the MC staff is timely and responsive. My donations, membership fees and fundraising efforts can all be created, accessed and processed in one system.

Likes Least

The forms and pages can be a little tricky and time consuming to develop. But it is still way easier than HTML.

Recommendations

if you want something that will keep track of all of your donors, contacts and members information and data in one place with the added benefit of sending messages and tracking the effectiveness of your contact, this is for you!

 
 

Abel from Hollywood Post Alliance (former)
Specialty: Arts & Cultural

June 2015

June 2015

A Great Way To Organize Personal Information

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

MemberClicks has a clean interface, easy to read, easy to follow. We used it at Hollywood Post Alliance to keep track of our membership and those who would purchase tickets to our organization's events. Easy to search information, easy to follow the trail of receipts and purchases.

Likes Least

At the top of the personal information pages there would be a box to check if you wanted to keep a member "active". Every time you made a change to the webpage the box would uncheck automatically. If overlooks checking this box, the member would disappear from searches, and one would have to go into the hidden information page to find them again.

I felt this was poor design for the software, as the box wasn't prominently displayed and didn't stay checked. It was a hassle, and I dealt with it often.

More than that, there was no safeguard against someone who was a non-member filling out information and paying for a ticket at a member discount. It took time, energy, and attention to ensure that everyone who purchased a member-price ticket for our event was actually a member. This could have been automated. It would have saved us hassle.

Recommendations

MemberClicks is a great way to keep a searchable database of members and non-members who work with and around your organization. It lets you track the history of their purchases and is easy to update their information within your database.

It is a strong way to sell tickets for your event, especially if you rely on your membership to purchase tickets. I would suggest being aware of the "active" box being checked when updating membership information, knowing if your membership drives ticket sales, because if you rely mostly on non-members for your ticket purchases there are several steps non-members must take to register and then sign up (this often tripped up people on our ticketing page.)

 
 

Margaret from Family Business Center - University of Louisville
Specialty: Associations

May 2015

May 2015

MemberClicks - a great solution

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks has the best customer service and help department of any software I have ever worked with. They are always willing to do whatever it takes to help you resolve and issue or help you create a soution.

Likes Least

Currently there are a lot of limitation on invoices, event ticket reporting, and historical data reporting BUT MemberClicks is launching an entirely new database in 2015 that should resolve many of these issues.

Recommendations

Test the software and call 3 or 4 current clients and see how they like the product.

 
 

Susan from Salon & Spa Professional Association
Specialty: Other

May 2015

May 2015

Great for Small Associations

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks is great to work with. They got us up and running quickly and continue to offer great customer service and speedy response to support tickets. The web-based system is intuitive, easy to use and easy to learn.

Likes Least

Does not have CEU tracking. Can't merge duplicate records.

Recommendations

Look for intuitiveness, ease of use, easy to learn and customer service. MemberClicks delivered what they promised.

 
 

Rachel from WSMGMA
Specialty: Associations

May 2015

May 2015

Memberclicks Complete

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The vendor is easy to work with and the product is easy to work with. Even my most technology challenged colleagues have successfully learned how to use Memberclicks

Likes Least

Memberclicks database organization is people oriented. That's great, unless you also have to track companies. Tracking companies is difficult because you have to know the name of the person associated with the company to be able to pull up the record. Also, sometimes tracking event registrations are difficult because if someone registers for someone else under their profile, that record won't be associated with the member.

Recommendations

Consider how often you'll need to track companies or organizations. If it's not much, maybe Memberclicks is the right solution for you.

 
 

Sarah from VACRAO
Specialty: Higher Education

May 2015

May 2015

We have been very pleased with MemberClicks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer-service is wonderful! I would recommend this product because of the excellent customer service.

Likes Least

The biggest issue we have had to deal with is our membership structure with our organization--we have had to do some work around because of the way the vendor is set up with parent-child relationships.

Recommendations

It is a wonderful product! I would recommend this product because of the excellent customer service.

 
 

Laura from CNY SHRM
Specialty: Associations

May 2015

May 2015

Very Responsive Technical Support Team

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I really like that any support issues or questions that I have are answered very quickly. I also like that the system is easy to learn and use. It is also very easy to find members using the search bar.

Likes Least

The forms can be a little difficult to understand at first.

Recommendations

MemberClicks is a very good product for managing multiple types of memberships and it's nice to have access to everything right in one place: articles, email, event management, invoicing.

 
 

Max from HPA
Specialty: Associations

May 2015

May 2015

Easy To Use, Excellent Support Staff

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Memberclicks is a very easy to use, full function AMS with a lot of features. Staff is very quick, knowledgeable, friendly and able to point out how to do things or workaround things that currently can't be done the way you were thinking. Most functions are very intuitive and easy to figure out on your own.

Likes Least

There are some quirks and room for improvement as with anything. I'd like to have more options in the way the database integrates with multiple users through the forms.

Recommendations

Figure out what you need the software to do for you first! Once you have that figured out, go over it with the company you are considering and make sure they clearly show you how their software will conform to your needs.

 
 

Kathleen from Virginia Land Title Association
Specialty: Associations

May 2015

May 2015

User Friendly, Small Staff Friendly, and just plain...friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We had to make a quick transition from an existing AMS to another system, and do a build out in less than 6 weeks. Memberclicks was with us every step of the way. They paired individual staff trainings with video and webinar content to get us off the ground, and built out the major pages for us in advance. Instead of taking 500+ staff hours to get the site up and running, we completed everything in less than a week. When we were making the switch, we interviewed 5 potential providers, and Memberclicks' team was far and away the kindest and most helpful. Lots of AMS providers can offer bells and whistles - and Memberclicks competes well on all those metrics. But the most important thing for us, and trust me, for you, is customer service. Memberclicks wins hands down every time when it comes to service.

Likes Least

I honestly can't think of anything we don't like. We've used 3 different systems, and this is the only one that doesn't make the day grumpy.

Recommendations

1. Make sure that your provider has HTML snippets you can grab for professional looking emails. Unless you can code, it's hard to make even the nicest editor come out right on the other end unless the code is properly written. Memberclicks has code snippets for everything.
2. Make sure your provider has a membership database structure that makes sense for your group. Memberclicks has a parent-child system that makes it easy to renew whole companies all at once.
3. Check with current users about their level of satisfaction with customer service. Memberclicks has the best customer service I have ever encountered, and I would caution anyone against going with a company without feeling out their help team.
4. Be sure to view all the features on the front and back ends; the build-out templates; and examples of their work on other sites. You'll want to get an idea of what's possible & what's not. For example - make a list of all the widgets you're looking for like sliders, RSS feeds, calendar widgets, etc. - and ask which ones are included, which ones cost extra, and which ones are not possible.
5. Carefully export everything from your existing site in a sortable and organized way. Good info out = good info in = good info out again. Ask the new provider if they can offer help with this process.

 
 

Kim from NC Public Health Association
Specialty: Associations

February 2015

February 2015

MemberClicks

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The software is easy to use, but if you do have a problem, the Help Team is awesome and is able to help right away in most cases. Online registration for our conferences goes very well, and reports associated with registration are very helpful. Also, the renewal process has worked very well for us. The reminders are easy to time and edit. We have increased our membership by more than 15% since we started using MemberClicks. I believe most of this can be attributed to MemberClicks' renewal process and our user-friendly website (also designed by MemberClicks).

Likes Least

Sorting and searching for invoices could be a little easier. I also wish there was a report for tracking the number of renewal notices sent and number who actually renew.

Recommendations

Look into the ease of updating the website, creating forms, registration process, renewal process, tracking payments, customer service and support, payment fees and general reports.

 
 

Brenda from DCIIA (Defined Contribution Institutional Investment Association)
Specialty: Other

January 2015

January 2015

DCIIA Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

MemberClicks' focus on customer service is excellent! The Help Team is always responsive and informed to help resolve any issue or question that may come up and in a very timely manner! This is extremely important to our organization!

Likes Least

The vendor is excellent! I would like to see some enhancements for the form functionality to be more user-friendly and easier to work with when setting up questions/responses for a survey, something more like Survey Monkey.

Recommendations

My only recommendation would be to bring your ideas and questions to the staff/support team to make them aware of improvements that may be needed.

 
 

Yumi from IMF Family Association
Specialty: International Organizations

December 2014

December 2014

Great customer service but lacking customization and needed features.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is a great tool for small associations who want a nice layout of content and who manage a database in the back-end. We also can see quickly the forms that are linked and those who completed it, and we can send a message to users. The Newsletter and Messages also can be viewed with Open Rates, which helps us see our impact. The customer support is incredible, and they have helped every step of the way from implementation to random questions.

Likes Least

It lacks clean and easy features, such as a better calendar that can be shown in pop-up or used on mobile devices. Newsletter creation, media manager and social community are all pretty cumbersome.

Recommendations

Look at the UX of other clean/flat websites and implement features that help the user. The synchronization of database and pages is good, but it can be improved.

 
 
 
Write a Review
Showing 1-20 of 283


December 2018

December 2018

Memberclicks - Good, Basic AMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use MemberClicks for our membership database, renewals, etc. Overall it's a good experience but we've found that as we grow and become more complicated, MemberClicks is not advanced enough for our needs.

Pros

Easy to use, lots of functionality, great customer support.

Cons

Doesn't have all of the advanced options - deleting invoices, updating invoices, etc.

Review Source: Capterra
 

Jessica from NARI Milwaukee, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Weblink: A MemberClicks Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It definitely speeds up membership administration duties, and the members love their new members only portals!

Pros

It is very intuitive, and they have a robust support forum that is available at the click of a button.

Cons

We have uncovered several bugs in features that are supposed to be available to us, yet are not functioning.

Review Source: Capterra
 

Joseph from Ohio Rural Water Association
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

MemberClicks Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to keep track of all our Members & their information, and the customer service is excellent!

Cons

Figuring out how to implement some of the more complex functionality

Review Source: Capterra
 

Melissa from Clearwater Regional Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Intituitive Design lacking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Medium. Their customer support folks are incredible.

Pros

Back of the house architecture seems to communicate well

Cons

Design is not menu driven or intuitive like Raiser's Edge, or even Canva.com for that matter.
Way too much of a learning curve.

Review Source: Capterra
 


December 2018

December 2018

Weblink

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Your Customer service is AMAZING!! They are very helpful.

Pros

This program is easy to use and is user friendly.

Cons

I would like to see a mobile system in place for taking credit cards

Review Source: Capterra
 

Kelly from MEA Energy Association
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2018

December 2018

Decent AMS system for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer Service has been pretty responsive. I do wish they had a larger development staff as fixes can sometimes take a while to get slated.

Pros

That you can automate some things in MemberClicks/WebLink.

Cons

Reporting has been somewhat challenging as the only way to pull a report with information from multiple tables is by using Crystal Reports which I had to take classes to learn how to use.

Review Source: Capterra
 

Roxie from AACOP
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Member clicks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Excellent! Very happy I made the switch

Pros

Ease of membership renewal and conference tracking

Cons

Learning curve was a bit steep but I am getting there!

Review Source: Capterra
 

Alexis from Greater Lehigh Valley Chamber of Commerce
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Love this product! 6+ year user

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

i have been using this product for over 6 years and the growth is amazing! Keep up the good work!

Pros

Weblink has become so user friendly. it is a great database for out Chamber! There are tons of ways to store information and pull it out as needed!

Cons

Minor updates needed along the way. The event module needs some speed for our larger events.
The website could be a little more customizable as well.

Review Source: Capterra
 

Audrey from Cedar Rapids Metro Economic Alliance
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

WebLink Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

So far it's been positive. I'm a WebLink user and had a good experience with WebLink but MemberClicks purchased them a couple of years ago and I haven't really seen a change in the service level which is a positive since I was happy with WebLink.

Pros

It does just about everything we need from invoicing, to keeping contact information to managing our membership lists.

Cons

One tiny thing is that it doesn't allow you to edit referrals after you've manually entered them into the system but I'm hopeful they'll fix that in a future release.

Review Source: Capterra
 

Danny from National Association of Fire Equipment Distributors
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

WebLink is a pretty user friendly product and a great AMS for it's price point.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using the software since April of 2018 and so far me and my staff love it. We have been searching for the right AMS for about 5 years and we finally found one that works for our association.

Pros

It's very easy to navigate, I love the mass communication feature and I really like the A/R functionality...a company that finally got the A/R functionality right.

Cons

The only con I see so far is you have to purchase the crystal report writing separately or pay a fee every time you need a new report. I also find it a little challenging to create queries to export data.

Review Source: Capterra
 

Austin from Tri-City Regional Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Top Notch Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

First and foremost, the software is very easy to use. Anyone with basic internet knowledge could build/maintain a website through MemberClicks. When I can't figure something out on my own, it's always a joy to work with the support team. They are friendly, knowledgeable and efficient.

Cons

It's not as customizable as I would sometimes like. I feel fairly computer savvy, but I have to reach out to support often for issues that aren't clear to me (but like I mentioned, customer support is top notch).

Review Source: Capterra
 

Ashtyn from Nevada Chapter AGC
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Love Our Weblink Database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is so user friendly compared to our old database IMIS. A lot of AGC chapters have moved to weblink/member clicks because of its easy to use, easy to learn approach.

Cons

I haven’t ran into any features that I do not like. The more I take time to navigate through the software, the more I like it.

Review Source: Capterra
 

Lori from Newmarket Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

WebLink review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great self help articles and online learning. They listen to users regarding improvements to consider adding.
Support team is responsive, but I would still prefer to make a phone call over using the chat feature.
I attended one of their conferences and came away with lots of good info.

Pros

I like how everything ties together and that there are constant improvements.

Cons

Not every 'view' is customizable or exportable

Review Source: Capterra
 


November 2018

November 2018

Top Notch Customer Support, Design Features and overall usability!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

MemberClicks allows our organization to manage our member base easily and streamline the event management side of things at the same time. The financial side of creating invoices, reports, making payments and billing our members flows smoothly. We also have the ability to track affiliations and member benefits with MemberClicks. We also have our Website designed by MemberClicks, which transitions well with our members logging in to sign up for events, change their profile and keep up with their invoice payments in a usable and clean interface.

Pros

The ability to access all the information in our system on a member of our organization, and share their referrals and participation with them at a click of the button. MemberClicks understands the needs of a chamber of commerce to keep our members engaged and provide feedback in a streamlined approach. The software stays ahead of industry standard practices with innovative and timely updates!

Cons

Some updates change key components that our office has become used to depending on. But with any change, the customer support provides a timely response and turn around to keep us going in the direction we need to go. The MemberClicks software does require a lot of internet, but once we increased our speed of internet, things flow much smoother and in a timely way.

Review Source: Capterra
 

Jane from Western Equipment Dealers Assn
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

I have waited for this product for a long time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Responsive, they know our business. Love it!

Pros

How it integrates with everything you need and do.

This platform makes you look professional and like you know what you are doing. It is very user friendly and it just makes sense what it wants you to do. I have been in this multi-association management for a long time and I have never been able to access a product like this due to budget constraints. I am over the moon thrilled with what this product brings to our staff, members and boards.

Cons

I wish it connected to Sage/Peachtree like it does with QuickBooks.

I also keep forgetting to hit save! Remember this. In the revenue area remember to hit the blue arrow so that it will run what you want it to run. Very minor, but it makes sense why it doesn't automatically do what you want it to do in the revenue area, it is a second chance at thinking about it.

Review Source: Capterra
 

Jordan from Greater Raleigh Chamber of Commerce
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

WebLink Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I believe WebLink excels in the pre-event functionality. It does a really great job organizing registrations, invoice information, as well as offering a tremendous amount of features such as customizable registration fields, promo codes and some of the new attendee and registrations advanced search options are very handy. Additionally, the ability to upload custom reports has been a great tool for our organization. It has allowed us to cater WebLink designed reports to meet some of our more specific needs. Lastly, we've really enjoyed the speed of customer support in the last 6 mo or so. We've taken advantage of the chat functionality on the web and have received timely support time and time again.

Cons

When using the desktop client, I sometimes find some of the processes a bit slow and heavy on the 'pop up' window type notifications that require you to save or accept something. Along with this, I think some of the processes should be automated, such as checking the 'Main Profile' box automatically when creating a new profile in an organization. This often creates extra work and take unnecessary time. Lastly, the web email system needs a bit of fine-tuning and added features, namely in the recurring system. We've had a few issues with recurring messages being queued to send after editing and not being able to set certain messages as inactive/active in the case that we wanted to suspend sending the recurring message for a week/month etc.

Review Source: Capterra
 

Joyce from Dallas Regional Chamber
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

MemberClicks User-Friendly Features

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

Events management and customer relations/chamber member management

Pros

This software is great for chamber management -- its features and functions are very user-friendly. The support team also are great in responding to needs and suggestions!

Cons

I had no real dislike of any of the features

Review Source: Capterra
 

Briza from Central Fort Bend Chamber
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

EASY!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super user friendly. I love it so much!

Cons

I did not find anything that I do not like about this software.

Review Source: Capterra
 

Andrea from Alexandria Lakes Area Chamber of Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

How WebLink has made my job easier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have WebLink, which I think MemberClicks bought …. I have noticed a big change in the customer service side, any question I have is answered either that day or right away! Which compared to how it was in the past my team says that in the past customer service was extremely hard to get a hold of.

Pros

When I joined the chamber staff there was so much in WebLink that was still undiscovered from the previous staffer. With the WebLink help center and articles as well as the regional training, I have been able to discuss and learn so much more about the software. I love the reporting tool and how I can pull almost anything to show our Board of directors or staff. I also enjoy the Front Desk Referral Tool, this helps keep our members in the loop that we are referring to them as well as showing them that their membership matters.

Cons

One thing I struggled with when starting out is there is so much to this software. Even after training and taking some online classes, there is still so much information that I wish there was a "cheat sheet" of some sort that is a quick reference of all the reports or admin codes etc.. Do not get me wrong, with all the information WebLink offers it is great, because there are so many avenues. It just can be overwhelming to remember it all.

Review Source: Capterra
 


November 2018

November 2018

Difficult to use, UI options are fairly antiquated by today's web standards.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The customer support is quite good - always friendly and helpful. Other than that, I have very little to compliment.

Cons

I can't speak to the actual member management part of the program - only the admin for the members only and forms admin. They've been absolutely maddening. The templates are so locked down that you can't set styles to consistently fix simple formatting issues like paragraph spacing, fonts, etc. on a systematic basis. The display standards and usability of the admin years out of date. I appreciate their desire to keep things standardized, but I don't understand the lack of professional template standards. If they offered better designed out-of-the-box templates, I wouldn't be so unhappy with them. Additionally, the lack of integration with our other software (like Hubspot and Quickbooks) means we have multiple databases that have to be manually synched. I don't think my company will be a customer much longer.

Review Source: GetApp
 
 
Write a Review