It is a delight to use - it makes a huge difference being able to contact the whole team and have them show interest and give really good help

The responsiveness and support of the team is quite incredible. It is also wonderful to have a very good integration into quickbooks. I also like the API - it is very simple and reliable.

Not much - Novi is developing rapidly - so some things that were not so good 6 months ago have already been worked on based on feedback - and new features are added all the time

Exceptional! We couldn't have continued our business without their help! The Novi AMS team is extremely professional and quick to respond to any questions and assistance needed. They understood that we needed to implement their platform in a much shorter time than recommended and they helped and pushed us along the whole way to make sure we got it done in time. I could not be happier with our decision to go with Novi AMS and look forward to putting it to even better use now that we have time to evaluate and adjust our usage.

So many things to love about this software. The main dashboard gives you a very good overview of your membership every time you log in. The details can all be fined tuned to suit your needs very easily. Automation tools are excellent along with intelligent decisions on what to have built in to the software and what to integrate using other software. When using integrations, things work very smoothly together. The main integration that drew us to using Novi AMS is with Quickbooks. I don't think any other platform has as direct and seamless integration with Quickbooks to give you instant knowledge about your membership and how it relates to your financial status. We had very specific needs and use various platforms that we hand pick for being the best we could find for the particular jobs we needed and Novi AMS was able to integrate with all of them.

As with all software, there are quirks that you need to learn about. Through no fault of Novi AMS itself, there are some things we had to find workarounds for because of the very specific needs of our organization. We also were put in a situation that gave us a very short time frame to learn, setup and launch the Novi AMS platform so a lot of the issues we experienced probably could have been avoided or smoothed out beforehand if we had the proper time to onboard the platform. The biggest issue we have is with the way Novi AMS recognizes or does not recognize users to log in or not. The good thing is that they are very responsive to any issues we bring up and are always available to help with workarounds, and updates to improve.

Overall I have a positive opinion of Novi, the positives far outweigh the negatives and Novi is constantly updating the system with better features. QuickBooks Online needs to update their system to catch up because Novi is much further advanced. Over time I believe Novi will just become a better database.

I love how easy it is to copy events/classes, create class codes, receive payments online and let users manage their accounts. The software takes a lot of the manual/staff operation out of the equation allowing us more time to complete other work. The staff is also great, the take concerns seriously which I really appreciate and try to provide a fix if possible. Sending invoices is also super easy to do and quick which I love.

There are a few areas that I'm not a big fan of, such as the refunding for membership dues is difficult to process and can only be completed on the QB's Online side not on Novi itself. It would be great to be able to pull past due invoices by specific event/class to email or mail out but instead it pulls all past due event/class invoices making it more difficult to seperate out what needs to be sent. Lastly the QB's Online portion is tricky on certain aspects for the finance side, that is a not a downfall of Novi more so on QuickBooks but since the two integrate with each other that can be an issue.

We truly couldn't be happier with the switch we made in 2021. In general - we came to a point where we were very frustrated with our previous AMS for a number of reasons. We switched over to NOVI after a long process of hearing pitches from various AMS platforms and doing tons of research. We are so happy that we did! No regrets. If anything, we feel like NOVI has way exceeded our expectations.

Some favorite things about our switch to NOVI (there are many!!): 1) The help team is incredible, and the process for asking questions and getting assistance is so fast and easy! And it all feels very personal and like we are truly being listened to 2) Updating the website and user experience is so much easier from an admin perspective 3) The reporting capabilities are much more in-depth and also very user friendly 4) We run large conferences and smaller events and setting those up is much easier than on our old platform! 5) We surveyed our members after the switch and the feedback was overwhelmingly positive - better website, better user experience, easier processes for renewing or registering for events, etc..There are so many more amazing things about NOVI that I could list (and no, they aren't paying me or anything to say this!!) The onboarding process might seem daunting, but let me tell you, as a team of 3 staff members here at AEE, if we can do it, you absolutely can! The NOVI team is there every step of the way and we were shocked at how smooth the switch was and how supported we felt.

Can't think of anything. We are really exceptionally happy.

I would describe my experience as A++++

The QuickBooks sync is amazing, it takes so much of the heavy lifting off of me. Updating the website is as easy as ever, being able to edit on the front end and back end. The customer support is TOP NOTCH - they always get back to you quickly and make sure to resolve and questions / issues you may be having. The Novi Exchange is an added benefit of being able to connect with other organizations on the platform and bounce around ideas.

Nothing - I dislike nothing about this software truly.

My task to find a new AMS for our association. I had a bunch of demos with various other AMS providers, but Novi was the best. Their presentation was not canned and spoke to my specific needs (like company membership versus individual, committee structures, dues structures, etc). Every one of our needs was met. The service is impeccable. They are polite, responsive, and VERY helpful. Just great folks. They really believe in their product.

There is a lot to like here. The demo was great, all my questions were understood and answered thoroughly. The on-boarding process was amazing, they walked us through everything and were VERY responsive. I was amazed at Novi's flexibility and they really shaped their platform to fit our needs. This enabled us to begin work right away after we finished setting everything up. Most amazingly, their top tier customer service continued AFTER the on-boarding process! [SENSITIVE CONTENT HIDDEN], from Novi, kept up with me and scheduled followup meetings to make sure everything easy was going well. The end result is that I would recommend Novi for any association. It is intuitive, but also very flexible. I could not be happier, it is a great value.

I am trying to think of something -- anything negative about Novi. I am drawing a blank. It was honestly that good. And I invite anyone reading this to contact me with questions.

We have used multiple association management software (AMS) programs over the last 20 years. None of them have everything, but Novi has been the most intuitive, the most responsive, and very straightforward for our members on the front end. Their web site template makes our site look very professional, and their customer support is amazing--it is not unusual for the company's [SENSITIVE CONTENT HIDDEN] to answer my support question--to me, a mark of a company that cares.

I was first attracted to this software because it was created by association professionals FOR association professionals. 2 years in, I still appreciate that, and it shows in the updates and new features they are always adding. One of the most effective tools for us is the direct sync with Constant Contact--so all my mailing lists on CC are automatically updated when we get a new member, or someone's address changes. Huge time saver for us.

The least "friendly" part of this software is the reporting tool. It is cumbersome to pick the fields and filters you need to pull the information you want. It isn't as helpful as reporting in other AMS programs I've used before. That being said, every time I have an issue with creating a report, the customer support helps me through it in no time at all--so the confusing nature of this one element is not anything that would keep me from choosing this again.

I have been so very pleased with Novi. The team is great. They are always there if you need support, and they are also so proactive in improving the software and user experience. I would recommend Novi to anyone!

I find that Novi integrates so seamlessly with Quickbooks and our constant contact to be the most helpful feature. Having programs that speak to one another just really helps to keep everything organized and streamlined. The streamlining process removed a lot of potential for human error out of our business model, and it also helped to increase our revenue. Novi frees up our time to help focus more on growing our membership, and it also has great opportunities to create some non-dues revenue.

They are always looking for ways to help improve the software, so sometimes there is a little bit of a learning curve to figure out the new offerings. While it can be annoying to have to learn something new, it's always great when you master the new skill. They are always focusing on improving!

Exceptional. Incredibly responsive. Proactive in addressing needs of users. Great sense of user community, too. If you are a small office like me, they hit all the marks really well.

As an association, it makes a gigantic difference that Novi understands exactly our business, so the software is constantly being updated based on the suggestions of its users. The software reflects how members access and use membership software in ways that larger, more expensive products try to emulate. Changes to the software are ongoing and always in response to actual needs of the users. The Novi staff are always available to help with big and small problems. I never think twice about sending off an email with a question to the staff because I know that they will help me get the answers I seek.

I'd love to see more web templates to choose from for the design of our website.

The overall experience has been great, from the design implementation and development of the integration was great. We love our website and feel like our membership appreciates the look and ease of use on the front end of the site. We appreciate the innovations that Novi continues to do to make our program better.

Our favorite thing about this software is its ease of use and the detailed information we are able to input. The integration with Quickbooks and Constant Contact are fabulous!

Sometimes I find the report criteria confusing, but it is probably just above my understanding level. Reconciling the bank statement with the stripe fees is a little confusing because everything doesn't always match up perfectly.

The entire team form sales to training and conversion were amazing. By then end of the timeline, they felt like friends. The continued support through their Intercom tool is fast, and you always get the answers you need.

The website development and subsequent management was hands-down the biggest asset. In addition, having all my member data in one location increased efficiency and freed me to focus on other things.

Not one con to this product at all! I have not found one component that doesn't fully meet & exceed my expectations.

I cannot say enough about the Novi team and the process from start to launch. Their approach to our project was thoughtful and incredibly organized with milestones and check-ins throughout. A project of this size can quickly become overwhelming but Novi's support and regular outreach kept us focused and moving forward. We are a small staff with tech-savvy limitations and Novi was there for us every step of the way. This product was created for an association like ours. Post launch Novi continues to provide regular roundtables on their products and open forums to discuss any issues and get your questions answered.

We're a few months in to using Novi's AMS and are thrilled with the result. As a membership association with a small staff, it was imperative that we identified a product that was easy to understand, seamless to train our staff across the board and customizable based on our unique needs. Novi's AMS solution really delivered. The main database dashboard provides an easy-to-understand overview of membership numbers and income. From there, you can quickly dive into groups, events, ecommerce, blogs and more that can be customized for your organization. The website is my favorite part. We were using a clunky, custom-build from a decade ago and the capabilities we have with Novi's product are unparalleled. We needed a solution that we could roll-out quickly and Novi had our entire new system up and running in just a few months. The interaction within the various cogs of the system has been seamless and the ability to link to Constant Contact has cut down on staff time.

We're really still in the discovery phase for everything Novi has to offer. Our association has some incredibly nuanced membership categories and ecommerce packages that required workarounds or an additional brainstorming session to identify if these "special cases" still serve our membership's needs. Whenever we hit a potential roadblock, the Novi team was incredibly patient and went back to the drawing board multiple times to suggest potential solutions. We really kept the mindset of, if a solution couldn't be found within Novi, it's probably something we shouldn't be doing anyway. Approach any roadblocks with the software with new solutions for your association and it's a win-win.

We are very satisfied. We have a product that not only meets our needs, but brings engagement and value to our customers/members.

Novi sets a high standard in many areas. Having used two different Member Management System's in my time here - the difference could be noticed in the very beginning. The training and onboarding process was amazing - and the Novi team took such good care of our team as we trained, designed and migrated to their platform. Their stellar customer service has never slipped and their responsiveness when questions or issues arise is exceptional. The Novi team NEVER OVER PROMISES and sets reasonable expectations when discussing new features. Our "outages" or "downtime" have been almost non-existent and the Novi team has made proactive upgrades to protect their customers and ensure we remain up and running! Novi constantly provides environments for continued training and idea sharing for us, as well as feedback for them through round tables, their sprint update and making themselves available at our annual conference.

There isn't really much - there are a couple of features that we have requested - but they continuously add them to the "sprint wish-list" and bring us new features constantly!

The ease of use with NOVI is amazing. it's so user friendly and always improving. The NOVI team is amazing they really listen to your concerns and feedback. Unlike other database systems I've used, I'm not trying to find something better - I've found it.

The way it integrates with QuickBooks and ease of tracking payments and memberships. it's great for events and advertising. Ease for member use also.

I don't really have any cons. i am annoyed that i have to get a text every time I log into the database, and no one seems to have fix. it's ok but when you're on a plane and want to work you can't get a text.

The ability to have multi-tiered, multi-priced costs for our events is huge.

The thing I like the most about Novi is their ability to listen to their client's concerns. You cant have an out-of-the-box software that fits everyone, but NOVI will listen to you and see if they can figure it out. For example, we had some issues with email deliverability. I had a call with the head of development and the CEO and they worked the problem. They then emailed me back with the solutions and then I had another meeting with the CEO and he showed me the software change they had made to correct our issue, and the issues of all their clients.

Novi is intuitive, easy to use, they are constantly updating and implementing new features, customer service is outstanding!

I have no negative feedback! Every step of the way, the Novi team has been there.

Ever person at NOVI has been a real joy to work with. It is obvious that they care deeply about the software, my association, and me and my team as people too.

NOVI is very obviously a customer focused and forward looking company. The base functionality is very intuitive and should meet the needs of any small to medium sized association. I've been impressed by the continual rolling updates that add more tools and features on at least a monthly basis

The one way API seems necessary due to the tight integration with Quickbooks but it does limit the types of integrations that you can utilize and may require some parallel data systems for certain association practices.

I will be honest, Novi AMS is the first association management software I have worked with- so I don't have anything to compare to. However, based on what I have heard...Novi AMS soars high above the competition. I love how easy it is to get in touch with support, and the fact that I have had a chance to meet the Novi team at the first annual Novi AMS summit. The team truly cares about its customers, and it is refreshing to witness!

I love how easy it is to navigate, learn, and teach to new hires. The software is so user-friendly, and it is almost impossible to make a mistake (and if you do make a mistake, the Novi team is quick to help).

I really can't say I have an answer to this. Whenever there is a feature I don't like, it is usually fixed within a few months. Novi is constantly listening to its customers, and innovating!

There are several training opportunities, including an extremely comprehensive online help tool to help staff learn the system. Novi support staff are very responsive and helpful. In the end, the customer service is outstanding.

There are several training opportunities, including an extremely comprehensive online help tool to help staff learn the system. Novi support staff are very responsive and helpful. In the end, the customer service is outstanding.

Not applicable but if I must....Novi requires the use of QBO and QBO does not have the best support all the time.

No AMS is perfect for every organization, but Novi AMS is dedicated to customer service and experience. For every step backwards we felt we were taking when switching to Novi, we were taking 2, 3 or 4 steps forward in other areas that mattered more.

For trade associations, this software excels in the areas that matter the most - membership and events. It is very user friendly, which makes on boarding employees much faster. The customer support is great - the team listens to the needs of its users and shapes its software accordingly.

As with all software, there are areas that are lacking, and larger organizations that may be used to some features may need to sacrifice business use in order to take advantage of the pros.

NOVI has helped us solve many of the issues that we have had in the past, NOVI has a solution for it. IF they Don't, NOVI Finds one!!! With NOVI you really have a partnership. One that is there for nonprofit trade organizations.

Customer Service, Accounting Integration with QBO, Event Management, NON DUES REVENUE Creation, Membership Levels, Customizable Reporting. Analytics, Website Integration, API's, Dues Management, Content Management, ecommerce, epyaments, forms, Personalization,

NOVI has pretty much been able to make our life easier.

I love the customer support. The novi team is always quick to respond and eager to help. I feel that the entire system is less daunting to a new user when there is an attentive customer service team ready to assist. I also like the reports feature, events feature, and ability to take notes and manage accounts easily.

I do not like the front end design features very much. I don't have much freedom to make the page look like how I'd prefer, though I recognize that this is not squarespace and Novi has other perks. I also wish there was a simpler way to track touchpoints across accounts. There is in theory, but the engagement data does not match reality for our association.

With Novi our collection of membership dues has skyrocketed to 2x what it was in the same period last year! Everyone on the team, from Programs to Operations, loves it. Its integration with our other databases has been a time and lifesaver. Overall, it is the best investment in technology we've ever made! Adoption was painless and all the hard work during the transition has paid off tenfold! We love the Novi product and team!

Novi has helped our tiny team be mighty! We save tons of time and effort, have up to date information, great transparency, can make better decisions, and Novi handles complex tasks like a champ!

We have yet to find faults despite trying to break the system.

Exceptional customer service and patience with new customers is worth every penny we spent, and spend.

We purchased NOVI because it syncs with QB and Constant Contact, making our everyday tasks easier and more efficient. Member and unit tracking is amazing. Website is easy to update and looks fantastic. What more could you ask for.

So far, so good. Especially with the new format of our directories. Fabulous!