Raiser's Edge NXT Software


 

Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits.

Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities. A user with sufficient administrative privileges can access and share information across the organization. The built-in acquisition tools allow users to reach prospective donors and send them timely and relevant communications. The solution can also target existing donors for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization.

Raiser's Edge NXT offers data enrichment services that can help fill in donors' contact information and process bank payments. Raiser’s Edge NXT offers subscription-based pricing. Unlimited web-based access means that any number of users can access the system from anywhere with Internet connectivity.

 

Raiser's Edge NXT - Manage donors' interactions
 
  • Raiser's Edge NXT - Manage donors' interactions
    Manage donors' interactions
  • Raiser's Edge NXT - Compare actual revenues against planned targets
    Compare actual revenues against planned targets
  • Raiser's Edge NXT - Build charts and graphs
    Build charts and graphs
  • Raiser's Edge NXT - Donor contact information
    Donor contact information
  • Raiser's Edge NXT - Generate donation summary reports
    Generate donation summary reports
  • Raiser's Edge NXT - Track notes on mobiles
    Track notes on mobiles
  • Raiser's Edge NXT - View giving reports
    View giving reports
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

332 Reviews of Raiser's Edge NXT

 

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Software Advice Reviews (299)
More Reviews (33)

Showing 1-20 of 299

Mark from Dubuque Arch
Specialty: Churches
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2018

December 2018

Excellent. Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The updates make it more useful to more of our staff, especially when on the road. Being able to access more and do more from webview is definitely handy.

Cons

I have no cons at this point. I am happy to see that it is slowly adding more and more features and making integration much smoother.

Review Source
 
 

Haley from KRCL
Specialty: Public Broadcast (TV & Radio)
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Ok if you're a large non-profit

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you're reading software reviews trying to figure out what donor management software you need -- you probably don't need Raiser's Edge.

Pros

Really powerful donor management software for large organizations or organizations that want lots of customization and add-ons such as wealth screening.

Cons

For a small non-profit, it is overkill. It's expensive and we didn't need much of what it offered. When we did need something that was different than their base offering, it would have been cost prohibitive for them to implement it for us. Their support isn't great, long waits and not super nice staff.

Review Source
 
 

Veronica from UHS Foundation
Specialty: Healthcare & Hospitals
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

November 2018

November 2018

Great Features

Ease-of-use

Functionality

Product Quality

Customer Support

We are still fairly new to NXT. I am the database coordinator so a lot of the functions do not really pertain to me. I love the dashboard and I love the info you can pull up on a constituent. Very impressive.
I would love a better tutorial or a class on everything it can offer.
I do hope once we get a designated fundraiser that they will utilize NXT. It is a great tool for when you are out fundraising.

Pros

Ease of use - Once you start looking around there is a lot you can do and it is fairly easy to find the info you need.
Great for Fundraisers on the go
Lots of info
Great Dashboard

Cons

Takes getting used to - especially if you are used to the database
Lots of features - but we need a better way to learn all it can offer

Review Source
 
 

Joe from OSF HealthCare Foundation
Specialty: Healthcare & Hospitals
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2018

November 2018

Headed in the right direction, but not yet a viable choice for everyone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As of the writing of the review, NXT is really only geared for fundraisers (gift officers, solicitors, etc.) and other "front-office" staff. Back-office folks - administrative, support, programs - are left either straddling both or staying put in RE7/the database view. To me, the cost justification would likely be dictated by how large of a "sales" staff an organization has; more fundraisers (including board or committee members) would translate to a stronger justification to buy.

Pros

- Slick, modern interface that really encapsulates the new SaaS business model into which Blackbaud is evolving
- Mobility, ease of accessing data from almost any device
- Potential for nifty applications with the SKY API & UX platforms

Cons

- Searching is currently only optimized for constituents; getting to the detailed info of funds, appeals, campaigns, memberships, volunteer jobs, etc. is either non-existent or only achievable via work-around.
- No event, volunteer, or membership management
- Lack of dynamic querying from Lists
- New features are released with (seemingly) little warning and adapting to some of them can throw off any given day or week

Review Source
 
 

Gavin from Haileybury
Specialty: K-12 Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

RE: NXT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a great piece of software that has helped me in my work. I would definitely consider moving from RE7 to NXT if you haven't done so already!

Pros

It is so easy to use in the web view, and it is very easy to read and understand the various charts and graphs that analyse your fundraising. Also, you have the best of both worlds - web view and database view, which is the same view as RE7.

Cons

My only gripe is that not every function of the database view is available in the web view yet. However, from watching various webinars and listening to talks at conferences, the future looks great - more functionality in the web view.

Review Source
 
 

Sarah from Suburban Hospital
Specialty: Healthcare & Hospitals
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

November 2018

November 2018

Perfect for gift officers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Our gift officers love this product, and the ease of use has really increased their documentation in constituent records.

Cons

There is a lot of functionality that DBAs need that you cannot access in NXT yet. I anticipate this will get better with every release, but for now I spent the majority of my time in the legacy Raiser's Edge system.

Review Source
 
 

Shelly from Primary School
Specialty: K-12 Education
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2018

November 2018

Easy on the eyes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's beautiful, truly. The built-in graphs are a data-nerd's dream. Every tab offers something new and you're always saying, "I didn't know it could do that". I especially love the interface it allows for constituents to interact, report, and track their fundraising efforts. Just amazing.

Cons

This is a tough one! I can't think of anything negative to say about it. I really like this product and every day I look forward working with it.

Review Source
 
 

Diana from SUNY Maritime College
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

RE NXT Rocks!!!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Raiser's Edge NXT is clean, neat and easy on the eyes. Everything is in one place and is extremely easy to use.

Cons

There's not too much bad I can say about Raiser's Edge NXT except that in creating lists I wish we had more filters and options to choose from.

Review Source
 
 

Dana from St. Anthony Foundation
Specialty: Human Services
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2018

October 2018

Valuable and versatile database

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm speaking to RE7, i.e. the database view specifically, which many nonprofits use exclusively but those who purchase the NXT bundle also have access to the full database view as well. I've been using RE7 for 12 years and overall I love it, especially in combination with the NXT web view.

Pros

There is so much you can do with Raiser's Edge, it's a robust and powerful tool. It works "out of the box" without need for programming or customization per se (other than settings and configuration etc.) so you don't need to be a coder to set up and use. I particularly love queries to pull together lists of donors who meet certain criteria, which can then be used for mailing lists, reports, exports, etc. The acknowledgement letters are incredibly valuable, allowing variable data and personalized language, e.g. when a gift is designated to a particular program we pull in a paragraph about that program without our gift entry staff having to do any manual or extra work.

Cons

Can be a bit clunky, and not always intuitive (NXT web view is a huge improvement in those areas). The reports aren't pretty (again NXT is astronomically better there) and sometimes there isn't a report that will work for our needs so I have to set up with queries and exports. There is almost always a way to do what I need to do, but I sometimes have to go through some complicated digital acrobatics to get there.

Review Source
 
 

Sandy from Joe Andruzzi Foundation Inc
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2018

September 2018

It's the FOR EVERYONE Database!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Gives access with ease to anyone who needs a information from your database. Very easy to lock down sections and very intuitive!

Cons

If you have already had RE7, terminology takes some getting used to. Also, waiting for all features to open up so DB Administrators can stay in the NXT view rather than the Database View throughout the day.

Review Source
 
 

Ashley from MCF
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2018

September 2018

The Cadillac of CRMs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The NXT version of RE is the much needed facelift that the standard RE needed. It is fabulous front facing interface and easy to use for almost all employees in the organization. The reporting in NXT is great.

Cons

There are some limitations on what can be viewed in both RE NEXT and standard RE. It does seem to be something they are working on.

Review Source
 
 

Kelly from Westfield State University
Specialty: Higher Education
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2018

September 2018

Great product for our fundraising team!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great product for those who have teams where technology may not be a strong suit or entering into the full RE database is challenging. Our team is on the road often and they are able to quickly add contact reports and get simple constituent profiles on the go. As a database manager, NXT is not sophisticated enough for me to use solely, but I do utilize it occasionally so I am up to speed on the functionality.

Pros

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product!

Cons

Attachments do not integrate with RE when loaded through NXT, and there is no way to pull a report or query of attachments made in NXT. A little more integration development so the two systems can talk to one another is probably needed.

Review Source
 
 

Ashley from STARS
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2018

September 2018

Very great platform, but didn't suit my need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Of the Blackbaud products I have used, RaizersEdge is by far my favorite, but unfortunately did not suit my organization's needs at the time.

Cons

It was not as robust as I would have liked it to be and did not have an option for a log in portal like NeonCRM.

Review Source
 
 

Sunshine from Maricopa Health Foundation
Specialty: Healthcare & Hospitals
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2018

August 2018

Great for gift officers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is a great tool for gift officers and has many powerful analytical tools, but many features are still in the database view.

Cons

The interface is often slow. New features are being added constantly, which is good, but it is often difficult to keep up with.

Review Source
 
 

Julie from University of Mary
Specialty: Higher Education
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great system for Solicitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a great product!

Pros

What I like about this product is it gives our Solicitors many options in how they manage their portfolios. They customize their page to their preferences.

Cons

The drawback to the system is there is so many things that you can do within the system that learning it all takes awhile and creates a big learning curve.

Review Source
 
 

Jordan from Riverbanks Zoo and Garden
Specialty: Animal Welfare
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Convenience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This software allows for quick ease of access and convenience; keeping track of accounts and records that can easily be referred to when needed

Cons

For larger companies holding much more information could slow the software down, but overall, the software is easy to use and adds a much needed aspect in record keeping

Review Source
 
 

Mansoor from Best Buddies International
Specialty: Human Services
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Great with potential to be the best

Ease-of-use

Functionality

Product Quality

Customer Support

Needs a lot upgrades!

Pros

Very easy to learn, it has block query building so no need to know coding, very simple interface. Admins assume good control of who accesses what, and the chat support is the best you could find. They are always responsive, and they try their best to provide you with a solution.

Cons

Integration problem between other platforms, including Blackbauds own. For example, gifts entered in the financial edge, should be badge entered in RE, whereas any change on either side should reflect on the other side automatically. It also has a lot of limitations on query building with query blocks, and building reports is not the easiest thing as it should be.

Review Source
 
 

Katrina from IOCC
Specialty: Faith-Based Ministries
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2018

August 2018

Best Thing to Happen to our Org

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's extremely simple to use, and builds on our own existing RE database- it makes navigating for the occasional user a lot easier, plus it's a lot prettier to look at!

Cons

This product doesn't function at the same high level as the database version, but it certainly doesn't stop it from coming in handy to those who don't often use RE in our organization.

Review Source
 
 

Megan from Como Friends
Specialty: Arts & Cultural
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2018

August 2018

As easy as Amazon!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is very easy to use and a non-expert can navigate NXT and retrieve accurate information and reports and even uncover new prospects. It's as easy as browsing for items and making purchases on Amazon. If you can do that, you can use Raiser's Edge NXT.

Cons

Initially getting setup has a lot of steps if you were not previously hosted by Blackbaud. There are usernames and passwords for Blackbaud's site, the hosting portal and Raiser's Edge, which confused some of my users and unnecessarily scared them away from trying to use the product. Now they understand it better and are happy with the functionality.

Review Source
 
 

Rebekah from Lake County Forest Preserves
Specialty: Governments
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2018

August 2018

Not an expert in RE but frequent user who really appreciates all it has to offer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wouldn't use any other system.

Pros

So many wonderful features, which outweigh the fact that it's a complicated system that could take a lifetime to master!

Cons

It's a complicated system that feels like it will take a lifetime to master, but it really is the gold standard in donor management software.

Review Source
 
 
 
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Showing 1-20 of 33

Rachel from Boone County Hospital Foundation
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2018

November 2018

Raiser's Edge NXT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Overall it's been a good tool for our foundation to use. The staff is very helpful in answering questions and troubleshooting things. It's a good program and works well for what we need it to.

Pros

I like that that we can keep/control things in one program; our donor database, events, newsletters, and so much more.

Cons

I don't like how many times I need to login to get to different items. I wish I could just log in once and have access to eveything. I think I need to log in 3 or 4 times to get to the items I use most often (online express).

Review Source: Capterra
 


February 2018

February 2018

We do all our Donation processing with Raiser's Edge. All data entry, constituent 'touches' & repor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Database for all donations - information is kept reliable, complete (can be used to store a lot of data/facts) and accessible for reports

Pros

Data entry is easy and reports are dependable. Versatility in the type of information that can be stored in each constituent record.

Cons

the software programmers I know say the set up is very 'old school.' I use batches a lot in RE - and the setting up of each is not as intuitive as some software programs out there.

Review Source: Capterra
 

Deborah from Neighborhood House

February 2018

February 2018

As the development director of a small non-profit, we use this software to track our donor activity.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It provides a comprehensive, detailed account of all interactions, donations, and potential contacts among our donor base. Whenever I've had to call customer support, they have been incredibly knowledgeable and friendly, and typically have gotten to the bottom of whatever issue I'm having.

Cons

There are SO many functions and features that it is hard to utilize them successfully at any given time. Reports can be complicated to produce, and creating queries to generate the specific sets of donor groups you are looking for is difficult at best.

Review Source: Capterra
 

Laurie from Aims School / Education Management

February 2018

February 2018

Great once you master it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can organize all actions and gifts while being able to pull information the way I need it presented.

Cons

I find queries can sometimes be challenging. I occasionally run one that just isn't working correctly and it can be frustrating.

Review Source: Capterra
 

Sandy from South Christian High School
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Thrilled with the capabilities and utilizing the software to a greater degree monthly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are many - accurate reporting information, NXT version, wealth assessment, various levels of access for users, etc

Pros

The NXT version is wonderful for day to day recording of donor activity, etc. The analytics is awesome for planning purposes and love how it alerts you to possible lapsed donors.

Cons

There is a learning curve, but it is well worth it. I find it more helpful to talk with someone that IM to resolve an issue.

Review Source: Capterra
 

Jaime from University of Manitoba

February 2018

February 2018

The ability to access information on mobile is great for keeping track of clients and meetings.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allowing people who do not know the software in-depth to be able to create simple queries by themselves, and its mobile friendly.

Cons

It can be slow at times, and if a query is not set up properly, a relationship officer might have too much access to data. For example, checking how many gifts a client has given, without checking how many were written off.

Review Source: Capterra
 

Fallon from American Ballet Theatre

February 2018

February 2018

Easy to use fundraising tool but doesn't have the capacity to be a full-service database companywide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easily able to create queries, track proposals, and moves management. Allows user to easily track and monitor the whole donation process from proposal, to ask, to pledge, to monetary donation acquired.

Cons

Inability to record ticketing or act as a box-office database needed to run a full-service non-profit company.

Review Source: Capterra
 

Heather from Alive Hospice
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2018

January 2018

This product has helped our entire office!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our upper management staff were able to easily create and view reports, rather than ask someone from our team; which gave them more control.

Pros

Functionality, and ease of use. Our V.P.'s and CEO are able to login and view the actions of our fundraising team, as well as where we are with each campaign, fund and appeal.

Cons

Refresh time. There is a lag with refreshing, and we had hoped it would be real-time.
We all wish it had all the bells and whistles of Raiser's Edge, but we know that is coming in the future.

Review Source: Capterra
 


January 2018

January 2018

A huge improvement over classic Raiser's Edge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

NXT is intuitive, accessible from anywhere on nearly any device. It allows users to take the database with them on the road.

Cons

Not all features in the classic Raiser's Edge are implemented in NXT yet. New features come on line often, though, so this shouldn't be a long-term issue.

Review Source: Capterra
 

Michelle from American Academy of Pediatric Dentistry
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Raiser's Edge NXT is a big improvement!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Raiser's Edge NXT has notified us when prospect donor pledges are ending and recommendations for cultivation which has increased our major giving donors.

Pros

The Raiser's Edge database was very outdated however with the addition of NXT it's now very visually appealing and user-friendly. They took the old database look and revamped it to include charts, recommendations for donor cultivation and alerts daily referencing which donors to reach out to. It's very mobile friendly and great for major giving officers so they could make notes and assign tasks to their team while on the road. You could easily look up donor records and it's all accessible from Blackbaud.com so you don't need to download an app. It's good to have when on meetings and if you have to be an exhibitor for your Foundation and quickly look up donor records.

Cons

NXT shows consecutive donor years at the top of each profile however the years are not always accurate with the years in Raiser's database. Sometimes the years are way off. Also, they should make it easier to view outstanding pledges in NXT. NXT is a bit pricey however worth the cost and your return on investment is improved as it notifies you when you have major giving prospects to reach out to.

Review Source: Capterra
 

Jeremy from St. Johns Country Day School
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2017

December 2017

Getting there, but not quite

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Not a whole lot more than RE Legacy.

Pros

The web interface is easier to use than the legacy Raiser's Edge product. There are some cool features and basic level reporting available.

Cons

It is read-only, pretty shell of the Legacy RE database, but users still have to login to the old RE database to enter data and advanced level reporting.

Review Source: Capterra
 

Meghan from Children's Home + Aid

November 2017

November 2017

A huge step forward from RE7

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

RENXT is a wonderful leap forward for those that are currently using RE7. First off, it is online, so you can login anywhere and on any device, which for me makes it far more useful to fundraisers. Ultimately, I am a big fan and I think it makes your fundraisers spend more time reaching out to key donors, rather than working on back end tracking and database work. Also, what I appreciate the most is that I do not have to hire people who have RE experience anymore, because it is so easy for them to immediately start working out of NXT. It opens up the candidate pool!

Cons

This is a general blackbaud critique, but their customer service is not always the best. They can be difficult to get in touch with and you sometimes have to wait for a while to get a question answered or problem fixed. I will say, we have not had any issues with NXT in particular, where we needed to call them though.

Review Source: Capterra
 


November 2017

November 2017

lots of functionality - so much still to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reporting functions are great.

Pros

Functionality and reporting is very comprehensive.
Lots to learn. Training is available and useful.

Cons

sometimes overwhelming, there are so many functions and you need alot of training.
Wish it were more GUI.

Review Source: Capterra
 

Linda from Environmental Learning Center

October 2017

October 2017

R/E was the former software used @ our organization.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

Easy to navigate & info. entry. Very user friendly data base especially for constituent, gift, membership & gift batching entry. Clicking on individual tabs selections gave an at-glance history all in one spot & on one page.

Cons

Queries could be challenging trying to select all the necessary criteria fields to populate for the report info. you were seeking

Review Source: Capterra
 

Kenneth from Emory & Henry College
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

We migrated to Raiser's Edge in the early 2000's.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We migrated from Jenzabar's Poise system. This gives access to our Constituent data in a very useful interface.

Pros

We consider Raiser's Edge to be the Cadillac of Fund Raising Software. The new RE NXT is very useful for the Executive Staff.

Cons

It is a disparate system. Getting data to Raiser's Edge requires an import. Getting data to our ERP requires an export.

Review Source: Capterra
 

Kristina from Private Consultant
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I am a long-time RE user 17+ years. The software just gets better and better!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use is a huge benefit- primarily because I have used RE for more than 17 years. I have networked with other uses for quick troubleshooting and support.

Pros

Cloud-based - I like the mobility of having donor information available at any time and any where from my mobile devices. There are many other additional features that make RE unique - it is difficult to list them all.

Cons

Price-- it is still out of reach for smaller non-profits. RE is still considered the top software among development professionals. There are universal properties to databases - but the offerings and modules are more user friendly than other software options. Just wish that it was more feasible for others to purchase and pay for the maintenance.

Review Source: Capterra
 

Kate from Echoing Hills

June 2017

June 2017

Too much car for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

Raiser's Edge has a great reputation for large organizations, making sure that they have every tool they need to track donors and donations. They are very adaptable and work hard to stay on top of customer needs.

Cons

Raiser's Edge is too big for our company and our department. I don't have time to track my one-time donor's allergies or favorite golf course. Also, because their program is such an in-depth solution, tracking the bare minimum requires a large amount of clicks and screens.

Review Source: Capterra
 

Kathy from Captain Planet FOundation

June 2017

June 2017

Very disappointed. Expected much more capabilities than we actually were able to use. We cancelled.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

Learned more about database structure

Pros

The ability to customize to fit our organizations needs. The training was awesome too! Technical support was always available and always came up with an answer even if it was not the answer we wanted.

Cons

Data was hosted so we did not have direct access to our data. Reporting was very limited and you had to know crystal reports to spit any meaningful reports out. Canned reports did not suit our needs. We were not able to connect to our email server in a hsoted environment making the email functionality useless.

Review Source: Capterra
 

Rebecca from McDonald Farm

June 2017

June 2017

Stores Infinite Information

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons

It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

Review Source: Capterra
 

Catherine from Central Virginia Community College
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Very good to work with and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to search for constituents. The ease of inputting in the information needed for each gift donor.

Cons

The ability to run reports as needed. Would like to have more use of access with the reports that I use a lot.

Review Source: Capterra
 
 
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