About The Databank

The Databank is a cloud-based customer relationship management (CRM) database and communication system designed for non-profits. The Databank helps users manage relationships with donors, volunteers, activistsa and members from a single platform.

The Databank integrates with user website for online giving, event sign-ups, action alerts and meeting registrations. The suite of applications includes fundraising and donor management, pledges, recurring gifts and soft credits. Email marketing, text messaging, mailing address labels, duplicate search and mapping are also part of the program.

The PowerMail marketing tool helps users avoid downloading and uploading email addresses, and Databank Advocacy provides action alerts and encourages voter en...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

35 Reviews of The Databank

Average User Ratings

Overall

4.44 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(14)

14

4 stars

(17)

17

3 stars

(4)

4

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 35 results

July 2014

Rebecca from Tennessee Immigrant & Refugee Rights Coalition

Time Used: Free Trial


Ease-of-use

4.5

Customer support

5.0

Functionality

5.0

July 2014

Consistently meets our needs, the best!

Pros

The Databank is an integral part of our work. They have taken the time to get to know our organization, our mission, and how we function. As a grassroots organization, that's important because they are able to better understand our needs. We use it for fundraising, membership, advocacy, mass communication, general information tracking, voter engagement, meetings, event registration, and much more. One of the things we at TIRRC love the most about the Databank is that it changes with you. As a grassroots organization, it is important for us to be able to track the progress and development of our members. This task was relatively easy for staff who interacted with members on a daily basis, but even then, they could never be sure about their accuracy. During a planning retreat, we realized we needed to develop a leadership continuum and set benchmarks to ensure we were helping develop leaders that are well-rounded and highly skilled, and we needed a way to track it. Reaching out to customer support/tech support is usually a daunting task, but not with the Databank. I filled out a support request and they scheduled a call to go over the details. This was extremely helpful because the rep was able to ask me questions that gave her insight to how the TIRRC staff would interact with the table to ensure it fully met our needs. Our new table was fully up and running within a few days of our call. This new table allows us to better track the development of our leaders and assess the impact of our work. The benefits are endless. We now have accurate, real-time information about our members, which we've never had before. This information is incredibly helpful when writing grant reports. Funders love to know the impact of the work, and it is because of this new table that we are able to report those numbers.

Cons

We like everything about the Databank and their products.

April 2014

Joshua from Council on Crime and Justice

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

April 2014

Yes, The Databank Can!

Pros

I could go on and on about all the functionality and the ease with which most tasks can be accomplished within The DataBank, but I think the most noteworthy thing I can point to is the support that we receive from them. All of our contact with the Databank support staff (and it is probably more frequent than your average customer; we can be needy, sometimes) is pleasant and professional, and I feel like our issues get evaluated and solutions are offered promptly. I feel like their team really understands how their solutions work on a nuts and bolts level, so when we ask if far-flung functionality X is a possibility, they are able to tell us quickly if the technology supports it or not. When it doesn't, they can usually give us a good method for accomplishing the task through another route. I never feel like I am asking too many questions or that they do not have time to explore a scenario with me. Support feels "present" in the moment, as though our issues are at the forefront. In a nutshell, I feel as though we receive all the whiz-bang, brain-trust type benefits of a tech conglomerate with the personal attention and support of a neighborhood shop.

Cons

I honestly don't have complaints about using the Databank. The price seems more than reasonable for the amount of use we get out of their solutions. If I had to offer some sort of feedback, I would say that some functionality within our Databank is not as straightforward as it could potentially be, but that hasn't been a huge problem for us.

June 2017

Debra from In the Heart of the Beast Puppet and Mask Theatre

Company Size: 11-50 employees

Industry: Arts and Crafts

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

June 2017

thedatabank is very near perfect for a medium-sized non-profit.

It saves a load of time compared to what we used before. Also we can capture and report on more of the soft data we need for grant reporting.

Pros

Although the software is mostly oriented toward advocacy organizations, and ours is an arts organization, it is adaptable to do most anything we need. It is also very strong on email campaigns and/or newsletters and quite strong on donor management. The credit card (and now Paypal as well) interfaces are seamless. The customer and tech support are outstanding.

Cons

There are a few minor items that I would prefer to be more customizable. For instance the Meetings and Events module is really geared toward meetings. I think a richer suite of reports would be nice.

May 2019

Olivia from Christian Relief Services Charities

Company Size: 11-50 employees

Industry: Individual & Family Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

2.0

Functionality

4.0

May 2019

Easy to use but buggy at times

Overall its a simple software to use but sometimes we have to contact customer service for simple data request .

Pros

I like that its easy to use to track donor activity and to create email campaigns.

Cons

Sometimes we get random errors that are difficult to recreate and resolve .

October 2012

Steven from The ATTC Network

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

October 2012

Our organization is comprised of 14 Regional Centers and 1 Network Coordinating Office. Prior to our service with The Databank, member records were maintained individually by each center. This caused us to begin looking for software to manage all member records in one central system. Our initial move to The Databank unified all of the member records while still giving each regional center full control over their member population. Each regional center needs to maintain records for certain contacts & correspond with them in multiple ways, including postal mail, phone, and e-mail. We currently use The Databank's member record hosting (at 75,000 member records), and we purchased the fundraising, communication, and advanced data entry tools from The Databank. We feel very safe with thedatabank housing all of our member records. Their redundant server setup gives us confidence that we will never lose our data. The implementation of The Databank's services could not have been smoother. Our account manager guided us through the entire process, and everyone on the engagement and support team could not have been more helpful. It took us just over a week to get all of the Regional Centers set up and running. One of the best parts about The Databank's services is their Support Center, which is an implementation of ZenDesk support software. In one location, The Databank has their support forums, feature requests, FAQ's, and the support ticketing system. Login is supported by OpenID, so you can sign in to the Support Center using almost any online identity that you currently have. Using these services allows anyone new to the organization to learn The Databank quickly and efficiently. The system has eliminated duplication of effort to a point that allowed Regional Centers to serve their constituents in their prospective regions. Although we are not able to quantify this, the difference is night-and-day.