PayPal vs Worldpay

RATING:

4.7

(24003)

PayPal has 24003 reviews and a rating of 4.67 / 5 stars vs Worldpay which has 22 reviews and a rating of 3.55 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
3.5 (22)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
2.5 / 5
Customer Support
4.5 / 5
3 / 5
Functionality
4.5 / 5
3 / 5
Last Review Written
May 8, 2023
February 19, 2024
Pros/Cons
  • Pros

  • What I liked most about this software was definitely the customer service. They were excellent in helping solve my issue and in a timely manner.
  • Easy to use and acceptable by tons of merchants/sellers. I also appreciate their support, as they have helped me resolves issues promptly.
  • Cons

  • I don't like the dispute process for disputing charges for orders not received. I have had many times when i did not receive product or received not of quality product and was unable to get a refund.
  • The two things I hate about PayPal is its account limiting and favoring buyers disputes over sellers. This has promoted so much fraud.
Read all user reviews
  • Pros

  • The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful.
  • WorldPay was the recommended payment portal from the new website company so they helped set it up initially.
  • Cons

  • The Chapter was charged a fee every month regardless if WorldPay payments were processed. They also charged a fee for canceling before 2 years.
  • The website is old and outdated, pulling any reports can be a pain and it is not very user friendly.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos