What are TUIO users saying about the software?
Read what people like you have said about using TUIO software through verified user reviews
User Review Highlights
4.55
95 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I think the software is great because the family can go in and modify the payment when a credit card change occurs."
"Everything is on paper via email, which is great for keeping track of the transactions."
"It is very user friendly and allows me the flexibility needed to provide a variety of payment options to our families."
"Perhaps it is partly the fault of the school that is making me use the software, but the payment type option is confusing."
"The payment plan took long to setup so that was a bit inconvenience."
"A lot of parents comment or panic when they set up their account and see the “total amount of all the invoices” on the first page."
Jump to:
Product Overview
Alternatives
Comparison
Browse all TUIO Reviews
- Have you used TUIO and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 25 of 95 reviews
Lynda
Company size: 2 - 10 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2021
A life/time saver!

Glenn
Verified reviewer
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Tuio has been a fantastic tool to move our school into online payments and invoice management.
Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!
Pros
What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.
Cons
There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Response from TUIO Payments
Hi Glenn, Thank you for the great feedback, which we are taking into account for the next release phases.
Replied October 2018
Shari
Company size: 2-10 employees
Industry: Education Management
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Reasonable Tuition Payment Platform
The setup process was relatively easy and the customer support is great.
Pros
I like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.
Cons
I was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.
Reasons for choosing TUIO
Tuio was by far the most reasonable product. I was quoted over 10k for our school by other tuition/enrolment platforms.
Reasons for switching to TUIO
I wanted everything in one place.

Response from TUIO Payments
Hi Shari, thank you for the helpful review. This week we added a new custom field that should give you more flexibility to present information on the form and add various elements that should come in handy. The field is called 'Content', please give it a try or reach out to support@tuiopay.com for more info. Our forms can be used for field trips, I would love to hear more and will contact you on that piece. You can customize the message sent out when reviewing the registrations after a form is completed, but I'll see what we can add for the automated element as well!
Replied June 2022

Brenna
Verified reviewer
Company size: 501-1,000 employees
Industry: Insurance
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2018
Confusing
Confusing.
Pros
Recordkeeping. It is great to have easy access to receipts.
Cons
Perhaps it is partly the fault of the school that is making me use the software, but the payment type option is confusing. Why is “cash or cheque” even an option when this is supposed to encourage online transactions. Also, my school has had to send multiple invoices for seemingly the same things because of monthly billing? I’d actually rather go back to submitting cheques and receiving emailed receipts.

Response from TUIO Payments
Hello Brenna, Thank you for your review and feedback. The cash/cheque option is provided as additional flexibility for parents who would not want to pay online but we appreciate your point and we might disable that option from the parent interface in order to further encourage online transactions. Your other point seems to have to do with how your school operates the software so that's a point we'll have to review with them.
Replied October 2018
Lori
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
November 2021
Daily use
Overall, the experience with TUIO has been exceptional.
Pros
The attendance feature is very simple to use. The added Covid-19 Screening feature was an absolute life saver this past 18 months. The payment program is very helpful to see what monies are coming in and who is behind with their payments. The TUIO staff handle any NSF problems, so there is no need for awkward conversations with your clients. The support staff are amazing and answer and solve all of our questions usually the same day. My staff are very happy with this product and we would recommend it to anyone looking to streamline their daycare or private school operations.
Cons
I wish that there was a way to merge the spreadsheets with our Quickbooks accounting program.
Reasons for choosing TUIO
TUIO was more attuned with the educational environment.

Response from TUIO Payments
Thank you for the kind review Lori! We hear your wish and are looking to integrate more fully with QB for accounting purposes.
Replied November 2021
Bree
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Great value, very user friendly
Overall it has provided a fast, easy way to organize and charge for our enrolments in various programs.
Pros
As enrolment and payment processing software it's very user friendly and when needed, the customer service is fast and helpful. It is easy to manage and change invoices and refund full or partial invoices. The way registrations are set up is flexible with multiple options.
Cons
As an SIS it is not fully developed. There are issues with enrolments in different programs causing duplicate students. Each enrolment is linked only to the parent who pays the invoice.
Reasons for switching to TUIO
Blackbaud didn't provide payment processing built in (in Canada), was not as user friendly on the back end, and was far more expensive. We didn't use it to the fullest of its capacity and just needed a simpler solution.

Response from TUIO Payments
Thank you for the helpful review! Be on the lookout for other SIS features in the near future.
Replied June 2022
Dori
Verified reviewer
Company size: 1 employee
Industry: Media Production
Time used: Less than 6 months
Review Source: Capterra
June 2022
Easy to use!
Pros
The TUIO interface is really clean and simple, which makes it really easy to navigate (a welcome change from the last payment system which, as I said previously, looked like it was built in 1998 and left that way). When I did run into questions, TUIO got back to me right away and took care of the concern for me immediately, and they were very personable and professional about it.
Cons
The time I spent looking around and then calling customer service could have been avoided with some simple explanatory text and (potentially) making some options available to users. I would have liked to have the option to choose either the payment plan that was set up for me, OR to pay the fee in one lump sum (note: when I spoke to TUIO about this, they processed the lump sum for me, but being able to do this without a call to customer service would have been nice). Additionally, both my credit card and my bank account are in the TUIO system, yet for this particular payment I was only offered the option of using my bank account. I normally use my credit card for everything in order to take advantage of its perks, so again, just a little explanatory text as to why I didn't have the choice would have been nice. No one likes being left with questions, especially when it comes to our money!

Response from TUIO Payments
Thank you for the review Dori, great to hear how you enjoy using the system as a parent! You could contact us directly through the help beacon in your TUIO account anytime you need. The school may only be giving the option for bank account payment on the Tuition only, but if you ask them they may have accommodated you to use credit card (and of course we could have assisted from support). For other payments you should be able to use the credit card and take advantage of those convenience points. You should be able to change payment plan before confirming payment, next year I am sure the school will give that option to select it as parent.
Replied June 2022
Yanli
Company size: 11-50 employees
Industry: Consumer Services
Time used: Less than 2 years
Review Source: Capterra
November 2021
Good product
I feel very happy with this product. Thank you!
Pros
The user graphics are good. Easy to find and learn.
Cons
None. I hope the parents' bank information can be share in different program.
Reasons for choosing TUIO
Inexpensive. Good price.

Response from TUIO Payments
Hi Yanli, thank you for the kind review. Parent payment methods are kept in their unique parent account so they can confirm and apply it to as many programs as you need. They don't need to reenter the same information over and over.
Replied November 2021
Mai
Company size: 2-10 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2022
Chesterton school (CATIH) startup
Pros
Reasonable pricing for us and bank to bank option for our parents. It gets the basic job done of collecting payments.
Cons
Not as flexible with giving parents option to change payment date to an earlier date. There are no notifications to administrators when payment terms have been missed.
Reasons for choosing TUIO
Bank to bank payment option was the best price for our families.
Reasons for switching to TUIO
TADS was not cost efficient for our parents. The only way to pay was through credit card with fees with an annual fee on top.

Response from TUIO Payments
Thank you for the helpful review Mai. While TUIO is an automated payment system, you can accommodate the parents wanting to pay sooner and process the payment on the invoice ahead of time! This is done using the 'Mark as Paid' feature on the invoice and selecting the parent payment method they chose. For missed payments, we notify the parents automatically and you can view the overdue amounts and receivables on demand at the click of a button in the 'Invoices' tab. I'll have support reach out to meet with you and go over the described features, and will add your feedback to our list for development.
Replied May 2022
Lymichelle
Company size: 2-10 employees
Industry: Non-Profit Organization Management
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
Best Platform to Receive Monthly Installments
I am very glad that we have access to this platform.
Pros
Makes the process a lot easier and manageable. Can track all the invoices and deposits more accurate.
Cons
The onboarding process requires time. This process requires a couple of meetings for the setup. It could be tricky to find the time to do this.

Response from TUIO Payments
Thank you for the review Lymichelle, we have one of the more streamlined onboarding processes in the market and schools can get fully set up in 1-3 days. We usually launch new sign ups in one 1hr session, we offer subsequent sessions complimentary if need be however.
Replied May 2022
Helmut
Company size: 2-10 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2022
TUIO Rocks!
I just love this company!
Pros
I really like how simple it is to use and the technical support that is available when I need it! And I really like that it is very affordable!
Cons
It was very hard for me to find this software.

Response from TUIO Payments
Thank you for the kind review Helmut, so glad you were able to find what you were looking for in a software.
Replied May 2022
Cheryl Lynn
Company size: 11-50 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
TUIO's Customer Service is Stellar and Their Software is Fairly Intuitive!
Our overall experience has been very positive. We enjoy the professional and friendly rapport we've established with TUIOs support staff.
Pros
I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.
Cons
The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.
Reasons for choosing TUIO
Blackbaud's pitch was just a cheesy sales pitch, with no consideration of how WE would use the product. Then upon further exploration we discovered what a customer service nightmare Blackbaud was for many of its customers as it appeared they did not treat the families of these schools very well. And this is not the culture we wanted for our parents. So we decided to wait and seek out a more competent company with friendly customer service. Then, TUIO Pay approached us and we decided to give them a listen. We LOVE that they are a smaller company who are accessible when we need their guidance.

Response from TUIO Payments
Thank you for the helpful review Cheryl Lynn! Our initial training is much simpler now and we are able to launch the software for you and your families in 30-60 minutes max. None of our sales or support staff have an accent anymore.
Replied September 2021
Melanie
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
September 2021
Makes Our Jobs Easier
We love it! I recommend it to all my fellow childcare owners/operators.
Pros
As a childcare owner, I am no expert in accounting and always struggled with record keeping and yearly tax receipts were a nightmare and so time consuming. This year, with Tuio, I issued all my tax receipts in under 15 minutes. They looked professional and were accurate and there was no corrections needed. What a time saver and a professional-looking service to offer our clients.
Cons
A lot of parents comment or panic when they set up their account and see the “total amount of all the invoices” on the first page. They don’t even bother to open the invoices, they immediately contact us wanting to know why their invoice is so high. We spend a lot of time explain it to parents. Also, there should be a mention in the sign up email(or in a more prominent spot) that is sent to new clients to alert them that the link expires in a set time. So many have needed to be resent, because they expired.

Response from TUIO Payments
Thank you very much for the review Melanie. Happy to hear about the time savings you are taking advantage of. When the parent clicks a link that has expired, there is a self-serve option to resend a new link. I will add that language to the new parent letter from now on to make it more clear. Yes there is a clear distinction in the payment set up between any amount "due now" and any due in the future. I can understand if it's often overlooked (if they don't click to expand view of all the invoices) and can look to add ways to make it more clear what is due now versus what is scheduled to come due in the future.
Replied September 2021
Molly
Company size: 2-10 employees
Industry: Education Management
Time used: Less than 12 months
Review Source: Capterra
November 2021
I love TUIO for our school.
I have saved so much time. I love that parents have access to their information at all times and reports are generated automatically.
Pros
This product makes collecting funds so easy. I no longer have to chase customers for payments. Payments are automatically drafted or charged.
Cons
I wish more than one parent/guardian could have access and receive notifications.
Reasons for choosing TUIO
I had a lot of help with their service department to help me understand everything before I made the switch. They also helped me learn all the details so I can navigate the site on my own.
Reasons for switching to TUIO
I was looking for a program that would do all of my billing. I was currently splitting up billing between two different platforms (one tuition platform and another independent invoicing platform). TUIO helps me invoice more efficiently.

Response from TUIO Payments
Thank you Molly! Happy to hear how your TUIO experience has been. Let us take a look at allowing multiple parents to receive enrollment notifications in case they are not split but yet also don't share the account login.
Replied November 2021
Helen
Company size: 11-50 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
Usage of Tuio payment portal
Overall with have had a good relationship with TUIO. Both [SENSITIVE CONTENT] are very quick to respond to our questions with helpful answers.
Pros
This payment portal allows our parents to securely pay the tuition in a timely manner. They receive the invoices directly from the TUIO portal.
Cons
I wish our International parents were able to access the payment portal.

Response from TUIO Payments
Thank you for the great review Helen! Your international parents can by all means access their TUIO account and they can also make a payment in the portal with their credit card. Only bank account payment is unavailable to them but if they wire funds from an international bank to you, you can mark their invoices as paid on TUIO so they can keep track otherwise.
Replied September 2021
Kayla
Company size: 2-10 employees
Industry: Primary/Secondary Education
Time used: Less than 2 years
Review Source: Capterra
September 2021
TUIO Review from CHMS
I think the team at TUIO has done a great job creating a user friendly and easy to use program, and their customer support is fantastic.
Pros
It is very user friendly and allows me the flexibility needed to provide a variety of payment options to our families.
Cons
After the recent update I can no longer add two separate accounts for students whose parents require this option. I have found a way around it, but it just isn't as convenient.

Response from TUIO Payments
Thank you so much for the review Kayla! After the recent update you're now able to add a second parent to a student profile. Once that is done you can create a student enrolment for both parents if need be. It's for sure a new concept but it shouldn't be any less convenient then on the previous version of TUIO. Feel free to reach out to support@tuiopay.com to learn more.
Replied September 2021
Terence
Company size: 2-10 employees
Industry: Professional Training & Coaching
Time used: More than 2 years
Review Source: Capterra
November 2021
Game-changing admissions and enrollment software
Aside from it's how easy and useful TUIO is, I believe the best part of it was their customer service. Every time I had an issue with something, they were responsive via email within 24 hours (usually a couple of hours) and would call and reach out when the issue is complicated. They are also quick to improve their software, as I remember suggesting to them how annoying it is for schools to be charged NSFs, and they took it out for us. Great communication with their community!
Pros
Extremely easy to set up and use for administrative and user side with a clean UI. Easy to organize, categorize and search through the database.
Cons
They could allow the administrators to have more access to setting up payment methods, but I understand why they restrict it.

Response from TUIO Payments
We appreciate the awesome review Terence! In the upcoming release you will have the access you have been looking for which will speed up that process for you being able to add the payment method given by your students as Admin.
Replied November 2021
Laura
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
November 2021
The TUIO support team is superb!
The onboarding process with the representatives, the support offered and the experience with the TUIO staff is exceptional. TUIO is continually making improvements and listens to the needs of its customers.
Pros
The TUIO support team is responds to requests in a timely manner. They go above and beyond to assist admin and parents with any questions or issues that may arise. They also provide exceptional support to admin in payment collection from families for past due payments. The support they offer is unlike any other comparable software.
Cons
At the time, parents were unable to utilize more than one payment method. That may have changed since then.
Reasons for switching to TUIO
TUIO is more child care friendly and allows the parents more control of their payment management.

Response from TUIO Payments
We really appreciate the thorough review Laura. Your parents can have more than one payment method on TUIO and are welcome to change it invoice to invoice. If parents ever need the payment split for multiple payment methods we can accommodate that as well.
Replied November 2021
Mary
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
February 2022
TUIO Review for Childcare Operator
Absolutely loving our experience wiht TUIO. It was the best thing we did to switch over our billign and admissions. The team at TUIO is so kind and supportive.
Pros
The software has made billing, admissions and operations so much more streamlined and manageable.
Cons
There aren't really any cons. At the moment we are waiting on TUIO to implement assigning forms to one child at a time.
Reasons for switching to TUIO
Because TUIO offered billing, forms and admissions all in one platform which makes parents' lives easier.

Response from TUIO Payments
We really appreciate you taking the time to review us and look forward to offering continued support and new features.
Replied February 2022
Christine
Company size: 2-10 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
Would never go back or choose another company after using TUIO
Amazing. From the software to the employees to the designers, they are just amazing. If i have a problem or even a parent thats had a problem they email in minutes or jump on the chat if you need them. They are always available. That is not something you find often. Other companies, you wait days to get an answerr or even wait on hold for hours. Not this company.
Pros
It is easy to use. Easy to navigate. There are always positive changes to this software and always making it better for our business and easier for our parents.
Cons
I can not find anything i DON'T like. Im not sure anyone would find anything they didn't like.
Reasons for choosing TUIO
We found TUIO immediately after moving from Payer express.
Reasons for switching to TUIO
Just a poorly laid out program to use. Customer service was awful.

Response from TUIO Payments
Thank you for the thorough review Christine!
Replied September 2021
Virginia
Company size: 11-50 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
Easy to use.
Overall, it has been a very positive experience using TUIO and working with the support team.
Pros
Once we were trained to use TUIO, it was an easy transition. We are able to set up payment plans to allow the parents to set up their accounts at their own convenient time, reducing our time on working on school payments.
Cons
TUIO is continuously improving their software and at this time, we are just learning to navigate the new features so I can't really comment on what I least like about it. But when we do come to something that we are unsure about, we ask for assistance and the help is immediate so we are thankful for the service we receive.

Response from TUIO Payments
Thank you for the review Virginia!
Replied November 2021
Laurie
Company size: 11-50 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
TUIO makes tuition payments so much simpler
Pros
Ease of set up for the programs and makes our audits easier to prepare for
Cons
[SENSITIVE CONTENT HIDDEN] could be simpler to read

Response from TUIO Payments
Thank you very much for the review Laurie, glad to hear TUIO helped make things easier. Those reports are now obsolete with the improved invoice export/report feature available in TUIO.
Replied September 2021
Sheri
Company size: 11-50 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
September 2021
Easy Collection of Tuition
Customer Service is great! Very responsive.
Pros
Our parents like how easy it is to pay tuition using TUIO.
Cons
Although I understand that monthly invoices can't have two payment methods applied to them, it gets a little challenging. However, customer service is always willing to help.

Response from TUIO Payments
Thanks for the review Sheri! Yes we are always willing and able to help you split invoice amounts so that multiple payment methods can be used.
Replied September 2021
Harpreet Singh
Company size: 11-50 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
Exceptional Customer Support
Pros
Software is easy to deploy and use. Best part is the exceptional customer support.
Cons
There is not much to dislike. Good thing is that TUIO is constantly evolving.

Response from TUIO Payments
Thank you very much for the review Harpreet!
Replied September 2021
Danielle
Company size: 2-10 employees
Industry: Primary/Secondary Education
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2020
Very Responsive Customer Service
Setting up the TUIO payment system to provide invoices for tuition and other yearly items has saved us a lot of time and administrative work. We also had a year with a lot of turnover in our administrative team and it was great to know that I could count on TUIO to help with training for the new staff members.
Pros
As someone who was new to the world of online payment software, I found it easy to use and the TUIO team was always quick to respond with help if I needed it.
Cons
I am really happy and don't have anything that I want improved.

Response from TUIO Payments
Thank you very much for the positive review Danielle!
Replied September 2021
