What are TUIO users saying about the software?

A life/time saver!

Tuio has been a fantastic tool to move our school into online payments and invoice management.

Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!

Pros

What I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.

Cons

There are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.

Reasonable Tuition Payment Platform

The setup process was relatively easy and the customer support is great.

Pros

I like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.

Cons

I was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.

Confusing

Confusing.

Pros

Recordkeeping. It is great to have easy access to receipts.

Cons

Perhaps it is partly the fault of the school that is making me use the software, but the payment type option is confusing. Why is “cash or cheque” even an option when this is supposed to encourage online transactions. Also, my school has had to send multiple invoices for seemingly the same things because of monthly billing? I’d actually rather go back to submitting cheques and receiving emailed receipts.

Daily use

Overall, the experience with TUIO has been exceptional.

Pros

The attendance feature is very simple to use. The added Covid-19 Screening feature was an absolute life saver this past 18 months. The payment program is very helpful to see what monies are coming in and who is behind with their payments. The TUIO staff handle any NSF problems, so there is no need for awkward conversations with your clients. The support staff are amazing and answer and solve all of our questions usually the same day. My staff are very happy with this product and we would recommend it to anyone looking to streamline their daycare or private school operations.

Cons

I wish that there was a way to merge the spreadsheets with our Quickbooks accounting program.

Great value, very user friendly

Overall it has provided a fast, easy way to organize and charge for our enrolments in various programs.

Pros

As enrolment and payment processing software it's very user friendly and when needed, the customer service is fast and helpful. It is easy to manage and change invoices and refund full or partial invoices. The way registrations are set up is flexible with multiple options.

Cons

As an SIS it is not fully developed. There are issues with enrolments in different programs causing duplicate students. Each enrolment is linked only to the parent who pays the invoice.

Easy to use!

Pros

The TUIO interface is really clean and simple, which makes it really easy to navigate (a welcome change from the last payment system which, as I said previously, looked like it was built in 1998 and left that way). When I did run into questions, TUIO got back to me right away and took care of the concern for me immediately, and they were very personable and professional about it.

Cons

The time I spent looking around and then calling customer service could have been avoided with some simple explanatory text and (potentially) making some options available to users. I would have liked to have the option to choose either the payment plan that was set up for me, OR to pay the fee in one lump sum (note: when I spoke to TUIO about this, they processed the lump sum for me, but being able to do this without a call to customer service would have been nice). Additionally, both my credit card and my bank account are in the TUIO system, yet for this particular payment I was only offered the option of using my bank account. I normally use my credit card for everything in order to take advantage of its perks, so again, just a little explanatory text as to why I didn't have the choice would have been nice. No one likes being left with questions, especially when it comes to our money!

Good product

I feel very happy with this product. Thank you!

Pros

The user graphics are good. Easy to find and learn.

Cons

None. I hope the parents' bank information can be share in different program.

Chesterton school (CATIH) startup

Pros

Reasonable pricing for us and bank to bank option for our parents. It gets the basic job done of collecting payments.

Cons

Not as flexible with giving parents option to change payment date to an earlier date. There are no notifications to administrators when payment terms have been missed.

Best Platform to Receive Monthly Installments

I am very glad that we have access to this platform.

Pros

Makes the process a lot easier and manageable. Can track all the invoices and deposits more accurate.

Cons

The onboarding process requires time. This process requires a couple of meetings for the setup. It could be tricky to find the time to do this.

TUIO Rocks!

I just love this company!

Pros

I really like how simple it is to use and the technical support that is available when I need it! And I really like that it is very affordable!

Cons

It was very hard for me to find this software.

TUIO's Customer Service is Stellar and Their Software is Fairly Intuitive!

Our overall experience has been very positive. We enjoy the professional and friendly rapport we've established with TUIOs support staff.

Pros

I love the fact that customer service is easy to access when needed. They have been quickly responsive and attentive to our needs. Plus, their tech team is always pleasant to work with. The features and functionality that might have been lacking when we 1st started using TUIO have been greatly improved. These new features have been immensely helpful to the staff who use the software AND for parents who pay their tuition/fees. I truly think they listen to their customers when it comes to adding new features.

Cons

The initial training was a slightly difficult as it was too fast paced for a 1st time learner and difficult to understand the French-Canadian accent of the trainer.

Makes Our Jobs Easier

We love it! I recommend it to all my fellow childcare owners/operators.

Pros

As a childcare owner, I am no expert in accounting and always struggled with record keeping and yearly tax receipts were a nightmare and so time consuming. This year, with Tuio, I issued all my tax receipts in under 15 minutes. They looked professional and were accurate and there was no corrections needed. What a time saver and a professional-looking service to offer our clients.

Cons

A lot of parents comment or panic when they set up their account and see the “total amount of all the invoices” on the first page. They don’t even bother to open the invoices, they immediately contact us wanting to know why their invoice is so high. We spend a lot of time explain it to parents. Also, there should be a mention in the sign up email(or in a more prominent spot) that is sent to new clients to alert them that the link expires in a set time. So many have needed to be resent, because they expired.

I love TUIO for our school.

I have saved so much time. I love that parents have access to their information at all times and reports are generated automatically.

Pros

This product makes collecting funds so easy. I no longer have to chase customers for payments. Payments are automatically drafted or charged.

Cons

I wish more than one parent/guardian could have access and receive notifications.

Usage of Tuio payment portal

Overall with have had a good relationship with TUIO. Both [SENSITIVE CONTENT] are very quick to respond to our questions with helpful answers.

Pros

This payment portal allows our parents to securely pay the tuition in a timely manner. They receive the invoices directly from the TUIO portal.

Cons

I wish our International parents were able to access the payment portal.

TUIO Review from CHMS

I think the team at TUIO has done a great job creating a user friendly and easy to use program, and their customer support is fantastic.

Pros

It is very user friendly and allows me the flexibility needed to provide a variety of payment options to our families.

Cons

After the recent update I can no longer add two separate accounts for students whose parents require this option. I have found a way around it, but it just isn't as convenient.

Game-changing admissions and enrollment software

Aside from it's how easy and useful TUIO is, I believe the best part of it was their customer service. Every time I had an issue with something, they were responsive via email within 24 hours (usually a couple of hours) and would call and reach out when the issue is complicated. They are also quick to improve their software, as I remember suggesting to them how annoying it is for schools to be charged NSFs, and they took it out for us. Great communication with their community!

Pros

Extremely easy to set up and use for administrative and user side with a clean UI. Easy to organize, categorize and search through the database.

Cons

They could allow the administrators to have more access to setting up payment methods, but I understand why they restrict it.

The TUIO support team is superb!

The onboarding process with the representatives, the support offered and the experience with the TUIO staff is exceptional. TUIO is continually making improvements and listens to the needs of its customers.

Pros

The TUIO support team is responds to requests in a timely manner. They go above and beyond to assist admin and parents with any questions or issues that may arise. They also provide exceptional support to admin in payment collection from families for past due payments. The support they offer is unlike any other comparable software.

Cons

At the time, parents were unable to utilize more than one payment method. That may have changed since then.

TUIO Review for Childcare Operator

Absolutely loving our experience wiht TUIO. It was the best thing we did to switch over our billign and admissions. The team at TUIO is so kind and supportive.

Pros

The software has made billing, admissions and operations so much more streamlined and manageable.

Cons

There aren't really any cons. At the moment we are waiting on TUIO to implement assigning forms to one child at a time.

Would never go back or choose another company after using TUIO

Amazing. From the software to the employees to the designers, they are just amazing. If i have a problem or even a parent thats had a problem they email in minutes or jump on the chat if you need them. They are always available. That is not something you find often. Other companies, you wait days to get an answerr or even wait on hold for hours. Not this company.

Pros

It is easy to use. Easy to navigate. There are always positive changes to this software and always making it better for our business and easier for our parents.

Cons

I can not find anything i DON'T like. Im not sure anyone would find anything they didn't like.

Easy to use.

Overall, it has been a very positive experience using TUIO and working with the support team.

Pros

Once we were trained to use TUIO, it was an easy transition. We are able to set up payment plans to allow the parents to set up their accounts at their own convenient time, reducing our time on working on school payments.

Cons

TUIO is continuously improving their software and at this time, we are just learning to navigate the new features so I can't really comment on what I least like about it. But when we do come to something that we are unsure about, we ask for assistance and the help is immediate so we are thankful for the service we receive.

TUIO makes tuition payments so much simpler

Pros

Ease of set up for the programs and makes our audits easier to prepare for

Cons

[SENSITIVE CONTENT HIDDEN] could be simpler to read

Easy Collection of Tuition

Customer Service is great! Very responsive.

Pros

Our parents like how easy it is to pay tuition using TUIO.

Cons

Although I understand that monthly invoices can't have two payment methods applied to them, it gets a little challenging. However, customer service is always willing to help.

Exceptional Customer Support

Pros

Software is easy to deploy and use. Best part is the exceptional customer support.

Cons

There is not much to dislike. Good thing is that TUIO is constantly evolving.

Very Responsive Customer Service

Setting up the TUIO payment system to provide invoices for tuition and other yearly items has saved us a lot of time and administrative work. We also had a year with a lot of turnover in our administrative team and it was great to know that I could count on TUIO to help with training for the new staff members.

Pros

As someone who was new to the world of online payment software, I found it easy to use and the TUIO team was always quick to respond with help if I needed it.

Cons

I am really happy and don't have anything that I want improved.