All TUIO Reviews
1-25 of 177 Reviews
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Lynda
2 - 10 employees
Used less than 6 months
OVERALL RATING:
5
Reviewed November 2021
A life/time saver!
Glenn
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2018
Tuio has been a fantastic tool to move our school into online payments and invoice management.
Tuio allowed us to streamline our enrolment and tuition payment processes. We are moving away from handling post-dated cheques to online direct payments. This is both a better user experience for our parents as well as saving time and generating efficiencies in the administration. It really is a Win Win!
PROSWhat I like most about Tuio is that it is built from the ground up as a payment software, instead of an added-on after thought. The system is intuitive and simple to navigate while being powerful on the backend to support our needs. Our parents have had nothing but good things to say about how much they like the system.
CONSThere are a few features which would be nice to have such as the ability to modify the payment amounts once an invoice has been issued; however, Tuio has been very responsive to suggestions and is continually publishing new features/functionality.
Vendor Response
Hi Glenn, Thank you for the great feedback, which we are taking into account for the next release phases.
Replied October 2018
Shari
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2022
Reasonable Tuition Payment Platform
The setup process was relatively easy and the customer support is great.
PROSI like the invoicing, payment options and discount options. I feel they have really thought of every option needed to process payment for Tuition and Registration Fees.
CONSI was very excited to offer our parents a place to pay their tuition and enroll, all in one place. When I created the enrollment forms, I was very disappointed with the lack to customize and making the forms look beautiful. It seems like they forgot that schools might need a different way to handle field trips. There is also little customization when it comes to automating messages after a form is completed.
Reason for choosing TUIO
Tuio was by far the most reasonable product. I was quoted over 10k for our school by other tuition/enrolment platforms.
Reasons for switching to TUIO
I wanted everything in one place.
Vendor Response
Hi Shari, thank you for the helpful review. This week we added a new custom field that should give you more flexibility to present information on the form and add various elements that should come in handy. The field is called 'Content', please give it a try or reach out to support@tuiopay.com for more info. Our forms can be used for field trips, I would love to hear more and will contact you on that piece. You can customize the message sent out when reviewing the registrations after a form is completed, but I'll see what we can add for the automated element as well!
Replied June 2022
Michelle
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2023
Great customer service
It has been okay. It was really difficult getting everything set up and then we ran into this problem, but [sensitive content hidden] has been wonderful throughout the process.
PROSI work with [sensitive content hidden] , and he is amazing at being responsive and helping clean up the mess left from the other person we had.
CONSI am frustrated that all my families got under-billed and are now having to pay this money back. It does not look good for the school.
Reasons for switching to TUIO
Cost
Vendor Response
Hi Michelle, this is the first occurrence of a client on our available account management service having an error like this. The account manager that you previously had setting up your account for payments is no longer with the company. I'm sorry for that, and wish it was recognized by someone earlier. I'm glad you are resolving it and receiving better service now.
Replied May 2023
Denise
Education Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Outstanding Customer Service
This has been a great experience thus far. I have been using it now for 1 year and it is very easy and practical to use once you understand the platform.
PROSThe best part of using TUIO is the fantastic customer service provided by their team. You can get in touch with someone almost instantly for support and answer to your questions.
CONSIt does require some getting used to as any new software does but it is not overly complicated.
Vendor Response
Hi Denise, thanks for the review! You are spot on, the learning curve isn't steep and we are here for you whenever you need.
Replied December 2023
Lori
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Daily use
Overall, the experience with TUIO has been exceptional.
PROSThe attendance feature is very simple to use. The added Covid-19 Screening feature was an absolute life saver this past 18 months. The payment program is very helpful to see what monies are coming in and who is behind with their payments. The TUIO staff handle any NSF problems, so there is no need for awkward conversations with your clients. The support staff are amazing and answer and solve all of our questions usually the same day. My staff are very happy with this product and we would recommend it to anyone looking to streamline their daycare or private school operations.
CONSI wish that there was a way to merge the spreadsheets with our Quickbooks accounting program.
Reason for choosing TUIO
TUIO was more attuned with the educational environment.
Vendor Response
Thank you for the kind review Lori! We hear your wish and are looking to integrate more fully with QB for accounting purposes.
Replied November 2021
Bree
Education Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Great value, very user friendly
Overall it has provided a fast, easy way to organize and charge for our enrolments in various programs.
PROSAs enrolment and payment processing software it's very user friendly and when needed, the customer service is fast and helpful. It is easy to manage and change invoices and refund full or partial invoices. The way registrations are set up is flexible with multiple options.
CONSAs an SIS it is not fully developed. There are issues with enrolments in different programs causing duplicate students. Each enrolment is linked only to the parent who pays the invoice.
Reasons for switching to TUIO
Blackbaud didn't provide payment processing built in (in Canada), was not as user friendly on the back end, and was far more expensive. We didn't use it to the fullest of its capacity and just needed a simpler solution.
Vendor Response
Thank you for the helpful review! Be on the lookout for other SIS features in the near future.
Replied June 2022
Angela
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Very Helpful
This experience has been great so far. I actually looked at another platform and Tuio actually works better for our needs. Actually, the only thing that was drawing me to the other program was the cost.
PROSThere is a learning curve, however, with the help of our manager is very helpful. This has really been helpful with my monthly payments.
CONSI am still learning and I will be able to answer more honestly after I have used this program for a few more months.
Reason for choosing TUIO
I had already become established with Tuio before being introduced to Brightwheel. The app seemed more user-friendly and the price per transaction was lower.
Vendor Response
Thank you for the excellent review Angela that dives into your decision making process. Like any app or software there is a learning curve, but with TUIO it is not steep as you have seen. I'm so glad you are getting unlimited support.
Replied February 2023
Margaret
Education Management, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
SO Happy we made the move to TUIO!
From the minute I reached out for a demo I was impressed. All of the representatives I worked with were extremely knowledgeable and kind. The integration from our old system was seamless. It took less than a week to get the demo get set up and start accepting students and payments. Thank you TUIO!
PROSTUIO has cut my administrative hours in half when it comes to enrollment, tuition processing, and following up on overdue invoices.
CONSI haven't run into anything yet but I dislike.
Reasons for switching to TUIO
The old program was clunky and hard to navigate and the parents were not happy with the parent portal.
Vendor Response
We appreciate the kind review Margaret, and look forward to supporting your account.
Replied October 2023
Corey
Education Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Great System, and definitely better than FACTS
I’ve loved it thus far. we haven’t started the school year yet, but the implementation phase has been great.
PROSThe system is easy to learn and use and makes the work load for tuition processing lighter. Communication, interaction with consumers, and account management are very simple.
CONSI can’t create custom reports easily, though the data is easy to access.
Reasons for switching to TUIO
FACTS was next to impossible to work with and manage.
Vendor Response
Thanks Corey, I'll have someone reach out about the custom reports you are looking for.
Replied May 2023
Haresh
Education Management, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great automated process
It was a little bumpy to understand the process, setup, and enroll- but once completed it is great to work with.
PROSPayment process and automation is great with the ease of reporting and process.
CONSA bit pricey with process fees- but a great value overall.
Reason for choosing TUIO
integration of payment processing systems
Reasons for switching to TUIO
Needed a faster, online, updated, and easier process.
Vendor Response
Thanks for outlining the process Haresh, great review!
Replied November 2023
Bailey
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
TUIO Software for K-12 Schools
See above.
PROSManaging payments in a K-12 school environment can be a complex task, requiring meticulous attention to detail and efficient record-keeping. TUIO software emerges as an invaluable tool for simplifying payment processing, offering numerous advantages that enhance the overall experience for schools, parents, and students. The program offers seamless online payments, customizable payment options and automated reminders and notifications.
CONSWhile TUIO software offers numerous advantages for payment processing in K-12 schools, there are some potential drawbacks. One of the notable disadvantages of TUIO software is the lack of extensive reporting options. While the software provides basic reporting features, such as transaction history and payment status, it may not offer the depth and customization required by some K-12 schools. Advanced reporting capabilities, including detailed financial analysis, reconciliation reports, and customizable report templates, may be lacking in TUIO. This limitation can hinder schools that require in-depth financial reporting to meet their specific accounting and auditing needs.
Reason for choosing TUIO
TUIO was recommended to our school by other schools in our network. The main recommendations were the price and user experience.
Vendor Response
Thanks for the review Bailey, always a pleasure supporting your account. We have several components planned for enhanced financial reporting, and even improvements to the basic reports to make accounting easier. So stay tuned!
Replied May 2023
Alexandra
Education Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Review from Alex Scherb
The customer service is amazing! [sensitive content hidden] is always the person who helps me and he does a great job. He is very helpful, accessible, and quick to get back to me. Any problems I have with the administrator interface (or just things I find non-intuitive) aren't a big deal because the customer service is so good. I also really like how the program is online and accessible from anywhere. It is visually appealing and doesn't take as long to load as Rediker.Another benefit of the good customer service is that any needs or problems the families have, I am able to solve quickly for them.
PROSThe customer service and the option for families to pay with ACH.
CONSThe interface is a little confusing for parents. Many times this year we have parents accidentally register multiple copies of the same children because many parents start but don't finish enrolling and it isn't obvious to them how to pick up where they left off. Going through the registration step and having to fill out that form multiple times is frustrating to parents. There's a lot of confusion around the "New Student" and "Existing Student" options.
Vendor Response
Thanks for the detailed review Alex. Parents can keep the form open and finish it later, and you can delete the duplicate registrations when it's needed. We will likely have a way for parents to re-enter the form in an upcoming release. The potential confusion around "New Student" and "Existing Student" is solved now, as we made some changes to the form interface already. Like any software there is a bit of a learning curve but I'm sure your parents will get the hang of it, the learning curve is not steep by any means!
Replied May 2023
Kevin
Education Management, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2023
Fantastic app for managing our multi location schools
Our schools (Saturday mornings only, aligns with the K-12 school year) are mainly run by volunteers (myself included) so we do not have much time or resource to spend on school software. During the recent pandemic, our 5 schools (15+ years each) suddenly could not run classes out of the local secondary schools and we needed a solution for online registration and payments to accommodate the new Zoom classes we started offering. TUIO's entire package of Enrollment Management, Student Information System, and Payments was especially appealing because we never had to accept credit or debit cards. TUIO Support is friendly and responsive, and we have seen several of our own feedback be added as enhancements to the product.
PROSThe intuitive design and overall flexibility to configure TUIO to meet our needs.
CONSThe accounting export requires more massaging of spreadsheet output, and the difference in time zones also made it more confusing for some of our less tech savvy users.
Reason for choosing TUIO
Before we found out about TUIO, we were thinking to build a custom solution by shopping for a payment processor. There was also a consultant that was offering to customize a solution on Zoho for a significant upfront fee, on top of the regular operating expenses for Zoho seat licenses. We ended up not pursuing the custom options because they likely would've costed us more in time and money, both upfront as well as ongoing maintenance.
Vendor Response
Thanks for the thorough review Kevin! Glad to hear about the specific reasons you went with us, and always happy to support your account. The accounting export is currently undergoing a redesign and we hope to have that live soon to make the inputs into accounting software easier.
Replied May 2023
Sandip
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Still needs a little work to be perfect
I think TUIO is a great service and makes collecting payments much easier for businesses. I wish there were a few upgrades for documents provided for the end of month.
PROSI really appreciated the person I was paired up with for my introduction to TUIO was extremely knowledgeable and is always accessible via email. He has had responses to my emails after onboarding was completed almost immediately.
CONSBoth parents names should appear on invoices. I feel the exported sheets for following up on payments is the only aspect of TUIO that is not user friendly in it's current form. It is quite overwhelming. In the end most people just want to know if they got paid or not. Also, due to the fees it would be nice to have that breakdown on the amount parents were charged and the amount deposited and in which batch.
Reasons for switching to TUIO
Because this seemed more user friendly as I had used TUIO for another service before. More importantly you provide tax reciepts to parents.
Vendor Response
Thanks for the review Sandip. I'll have support reach out to you about the invoice export sheets because everything you described is part of the system already and should be easy to get solved!
Replied October 2023
Claire
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
TUIO REVIEW
The support team is quick, thorough, and patient in guiding me through the program.
PROSThe payment process has been simplified for parents and administrators, making monthly, quarterly, or annual payments more efficient.
CONSA few parents have had minor difficulties setting up their accounts, resulting in them reversing back to EFT which is frustrating for the school. Not sure if it's available, but if there was a support team to train/guide the parents, that would be great!!
Vendor Response
Hi Claire, thanks for the review. Our best in class support extends to your parents as well, so feel free to funnel things from parents to support@tuiopay.com. They can also live chat or email us directly from the help beacon in the app, or call us anytime. Anytime the parent needs help, we are available to get them comfortable on TUIO.
Replied November 2023
Anisha
Education Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Fantastic Support Team
The support is fantastic. It's quick and very helpful. The videos are also beneficial for navigating support questions.
CONSI haven't used it very long, so I constantly have questions as it is not as self-explanatory sometimes (such as when to use the actions button vs the three dots on the right). I hadn't even found the actions button until support pointed it out. Also, I would like more options to rearrange the the list in the enrollments (such as by last name, first name, paid, pending payment, etc as these are not available in enrolments tab). And you can only check overdue only in invoices tab, but I would like to see them in enrollments, too.
Vendor Response
Thanks for the great review! The actions button is for making bulk actions, so you would want to select all or a segment of enrollments first to get that option. I've made a note for the feedback on the list filtering and will send it to our dev team, paid/pending however is more for the individual invoices that the 'Invoices' tab would show. You would be able to see those invoice statuses in the invoices tab of an enrollment once you click on the enrollment itself.
Replied November 2023
Lesli
Education Management, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2023
Disappointed and frustrated
Awful
PROSNothing. This product was useless for my child care facility and day home agency.
CONSThis program is useless for my business and the features they promised (that could actually help with my admin tasks) were actually not available. I can't use it and I tried to cancel before I even rolled it out to my parents; I still have to pay for the full 3 years. They did nothing except a one hour session to tell me how to do the things I was told they would do.
Vendor Response
Hi Leslie Erin, we don't offer a free trial. After your onboarding session there was no indication that you were having struggles. We are available anytime to help you post-onboarding, including unlimited training and support when needed. We have several daycares in Alberta using TUIO to great success so I'm not sure where the notion you can't use us for billing is coming from. You had been contacted by the billing department to explain the ramifications of cancelling the contract early. I've contacted you personally to discuss things and hope we can resolve this to where you are a long term client enjoying TUIO.
Replied November 2023
Marisela
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great tool for enrollments and to manage billing and invoicing.
Great experience and support from [sensitive content hidden] is amazing.
PROSThey are open to help and adding value to their features and services. Always great and quick response to our concerns and request.
CONSMore flexibility to sort and change things around, but they are always open to improve and make changes to help customized (when possible).
Vendor Response
Thank you for taking the time to review Marisela! There is plenty more to come.
Replied October 2023
Samanta
Education Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
TUIO gave us more time for other things!
We are overall very pleased with TUIO and all it has to offer.
PROSWe like that TUIP allows us to put our focus towards other school things and not so much on tuition and enrollment.
CONSWhen there are returned fees we have to pay the $1.50 processing fee.
Reasons for switching to TUIO
TUIO did more for us and freed up our time for other things.
Vendor Response
Thanks for the review Samantha. One thing you could do is to edit an invoice to tack on the fee again to avoid being out of pocket the fees if a payment is returned. Once the payment has processed online, the processing fees are taken out by the payment processor.
Replied November 2023
Michelle
Education Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Thankful for Tuio
I have been pleased with Tuio and would recommend it to schools who are looking for an online Tuition management system.
PROSWe are a very small school that can't afford much extra but Tuio has been affordable for us and also very useful in managing our tuition payments. I no longer have to deal with checks or cash payment but there is a place to take care of that if it happens.
CONSIt can be a little overwhelming as one is onboarding but the team is great to answer questions. There are still things I don't quite know how to do such as run reports but it doesn't keep me from using Tuio.
Vendor Response
Thanks for the review Michelle! Support will reach out to you how to run reports, it's so easy.
Replied November 2023
Virginia
Education Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2021
Easy to use.
Overall, it has been a very positive experience using TUIO and working with the support team.
PROSOnce we were trained to use TUIO, it was an easy transition. We are able to set up payment plans to allow the parents to set up their accounts at their own convenient time, reducing our time on working on school payments.
CONSTUIO is continuously improving their software and at this time, we are just learning to navigate the new features so I can't really comment on what I least like about it. But when we do come to something that we are unsure about, we ask for assistance and the help is immediate so we are thankful for the service we receive.
Vendor Response
Thank you for the review Virginia!
Replied November 2021
Hammna
Education Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
tuio
This product is very useful and helps manage all payments that have been paid or are outstanding.
CONSThere can be difficulty in parents setting up their accounts, receiving notifications or accessing their account. Debit fees taking 3-4 days to process also hinders progress.
Vendor Response
Thanks for the review Hammna. Similar to a payment by check, bank account payments take a few days to clear as paid. Oftentimes you'll receive the funds earlier than that, it's when it's marked as Paid on TUIO that is another factor unique to the banking system. Support is available to your parents as well, we welcome you sending them our way to help.
Replied February 2023
Zachary
Education Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great product!
My overall experience is good!
PROSTUIO sends me alerts and notifications when an invoice is overdue.
CONSSometimes I have technical problems an a program won’t load.
Vendor Response
Thanks so much for the review Zach! You can track the page loading bar at the top of the app screen in your browser, it shouldn't take long but if it happens again please contact support and we will try to replicate or troubleshoot your browser settings. Not aware of any issues on the backend.
Replied October 2023
Matthew
Education Management, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2023
New School Admissions
Collecting admissions information and associated tuition payments is my primary use and it generally works well. Building and maintaining custom forms is less than intuitive.
CONSBuilding and maintaining custom forms is less than intuitive. More than once I mistakenly altered the form fields. Additionally, I'm unable to read the entire text when selecting from the form fields. This makes it very difficult to add the correct field to a new form.
Vendor Response
Hi Matt, thanks for the review! There is a learning curve to the forms system as is, but we are close to releasing a new update that will make the forms easier to use. We can replicate forms for you on TUIO whenever you need as part of our unlimited support.
Replied August 2023