It is difficult when some participants do not sign up or fill out the forms for our programs and we have no information.

Overall it's been a good experience with helpful staff and troubleshooting by the staff.

We appreciate the excellent customer service and customization. It is great value for your investment and we are very pleased with the overall outcome.

The experience setting up our forms and working with the support team has been top notch. I highly recommend ePACT.

It is easy to use and immediate access for information help was amazing both in person and on line.

Access to required paperwork, registrations ease for families. The team support and designated account managers that have been consistent since we started.

Ease of use, company support, quick changes and adjustments, price.

Very helpful that ePACT talks directly with our registration software - rectrac.

There were a couple of parents who had problems upload their child's picture. Some people had problems with the phone number.

Like the ability to look up information remotely using a phone. Also like that parents can update information as often as needed.

It helps with keeping attendance and providing some legal documentation for the students.

We moved our childcare user forms from paper to ePact. Both our customers and staff like the accessibility, ease of use and management of participant information.

User friendly and ease of set up in working with ePact staff.

The ease of using the software and how great customer service has been. The software has everything that I was looking for all in one place making running reports great.

I liked being able to access all medical information or dietary needs so quickly. I also liked having the photo for each camper available.

When it is added as a waiver parents are only signing off that they did something when in reality they did not and then the info is missing.

Costumer service is amazing. The Software is pretty straight forward and easy to use both for administrator and user.

It does not let you know not to add spaces or dashes with the phone number. Some parents also got hooked up with emergency and authorized pick ups address.

Some of the general ePact functionality vs our set up has been confusing for customers.

We love being able to search participants by allergies and other concerns. Lots of great efficiencies with this easy-to-use program.

A lot of accounts incomplete and people don't know why so it needs to be very known to customer what they are missing so we can download files.

However some of the great features, that we really take advantage of are the installment options, promotions and discounts. We find everything to be very intuitive and easy to use.

It is very difficult to think about a problem that was not quickly solved.

After we learned how to make it work the time spent entering programs is relatively small & easy to understand. The integration with our email service has also be very helpful.

There is an Amilia Staffer ready to chat with you online within a few minutes of having an issue or question. The client facing portals are attractive and for the most part easy to use.

All the features I was looking for at an affordable price, and great service.

It has been helpful to utilize Amilia for both marketing and registration. The customer service has been very comprehensive when I need assistance.

It makes reconciliation difficult on behalf of the whole department.

E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes cancelling a hassle.

I like the ability to integrate the store via iFrame, as well as their customer service. Their help staff are all great.

It makes it hard to write guides or standard operating procedures for software that is constantly changing.

Mine and staff's overall experience has been wonderful and challenging, in a good way.

The experience has been wonderful. The training was completely different from how we ended up using the software but ultimately its been quick and easy to learn/implement.

The activities are easy to set up. Clients are easy to put in.

As previously mentioned, because the software is innovative and new, we are learning just like Amilia is learning and the benefits from this will end up being very beneficial for everyone.

The software is intuitive and the customer service is outstanding.

I like the ability to message the Amilia team and get things done at their earliest convenience. The team is always helpful and works diligently to resolve issuse.

They are ugly and formatted poorly for print. CardPointe (card connect) is the only card processing service available.

We do 50% of our revenue in facility rentals & the process they do have is fairly limited.

My overall experience has been great. Very useful and affordable software for our non-porfit that does family building seminars.

It is super user friendly and easy to communicate the programs with our patrons.

I like being able to help clients sign up for the class with ease and even set up payment plans for them so they don’t feel financially burdened.

One of the main problems is that the information in the canned reports is not uniform across the reports themselves. So, trying to compare information across reports is very challenging.

It has the huge benefit that can be used in a very basic mode, or you can implement as much as business processes you have. A huge benefit that they offer, it is the customer support.

US Dollar

ePACT is a cloud-based health and emergency information  management software designed for recreation departments, YMCAs, communities/municipalities and sports associations. The system helps users manage emergency information of students/participants on electronic forms. Key features include data collection, check in / out waivers and consents, omni-channel messaging and reporting.


ePACT allows users to meet legislative and compliance requirements governing the exchange of and access to medical and contact details by staff and families. Additionally, families can use their online accounts to quickly communicate with staff when in crisis, accept waivers with date-stamped e-signatures and IP address, sync records before entering offline modes and more. The platform protects families’ information with TSL encryption, firewalls, anti-virus, phishing and email fraud protection and other privacy breaches.


Additionally, ePACT provides mobile applications for Android and iOS devices enabling users to manage to access critical data anywhere, even when offline. 


Services are offered on a yearly subscription basis  with per user fees. 


LongDescription

Employee Management

Status Tracking

Recurring/Subscription Billing

Customizable Reports

Document Storage

Access Controls/Permissions

SMS Messaging

Digital Signature

Child Care

Electronic Signature

Attendance Management

Communication Management

Customer Database

Data Capture and Transfer

Full Text Search

Data Import/Export

Offline Access

Two-Way Communication

Self Service Portal

Contact Management

Mobile Access

Multi-Channel Communication

Forms Management

Email Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Reminders

Customizable Templates

Real Time Reporting

Reporting/Analytics

Contact Database

Customizable Forms

Mass Notifications

Secure Data Storage

Archiving & Retention

Document Management

Check-in/Check-out

Web browser (OS agnostic)

Pricing is subscription-based (annual) and the cost is per unique user.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

ePACT

In Person

Live Online

Webinars

Documentation

Videos

SmartRec is a recreation management solution that helps public organizations manage bookings, schedule employees, track attendance, create pricing strategies and more on a centralized platform. It allows park and recreation agencies to build and distribute custom forms and waivers to manage registrations and collect residents’ information.


SmartRec enables administrators to issue waitlists, maintain registration restrictions, organize fundraisers, sell merchandise and generate financial and activity reports. Supervisors can create community segments and groups for targeted activities, discounts and scholarships. Additionally, it provides a separate customer portal, which allows residents to access digital membership cards, activity calendar and transaction history.


SmartRec facilitates integration with several third-party solutions, including Google Analytics, Google Ads and Facebook ads. It also provides iOS and Android mobile applications, allowing users to track activities remotely. Pricing is available on request and support is extended via email, live chat, phone and FAQs.



ePACT vs SmartRec

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