All RecDesk Reviews
1-25 of 90 Reviews
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Heather
Verified reviewer
Government Administration
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Working with RecDesk has helped us streamline the registration process for our staff and customers.
The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price!
CONSThe only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us.
Vendor Response
Thanks for the review Heather. We do have duplicate account detection that will do just what you ask - Maureen will contact you about activating it for your account!
Replied December 2017
Kristie
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy yet Precise!
Phenomenal! Thank you for the kindness and the fabulous product!
PROSEasy, Easy, Easy! Everything is easy once set up it established. Learning the system is literally a breeze. I love the 'Resources' (how-to lookup) tab which is always visible when using RecDesk. Customer Service is AMAZING! Everyone is super friendly and everyone is willing to share all their knowledge.
CONSSetting up Bulk Email Campaigns is easy; however, you have to enter a different 'campaign' every time you'd like to send an email. You can schedule ahead, but, I do hope a 'copy' function is added in this module to easily re-announce the programs (i.e.: registration ends soon, registration ends tomorrow, etc.).
Reason for choosing RecDesk
Ease in navigating and manipulating the product/modules; everything is 'at-a-glance' and the short-cuts built in to each page is a fabulous toggling tool!
Reasons for switching to RecDesk
Previous administration was not pleased with the functionality. I never delved into SportsEngine so I can't say for sure the downfalls.
Courtney
Civic & Social Organization, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2023
Recdesk Review
We are a City and use recdesk city wide. I like the ease of use for the program.
PROSThe extensive database. The ease of member registrations.
CONSNot having the ability to use memberships and Point of sale together.
Shellie
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Rec Desk helped us track facility usage and improve our recreation programs!
Rec Desk has allowed us to track our financial impact of our recreation programs more accurately and honestly. We believe our recreation program has grown drastically because we now have online registration. We have even been able to add an adult pickleball league because Rec Desk makes it so easy to register and communicate with participants and coaches!
PROSWe can now allow online sign up for programs and accept credit/debit card payments! We love the built-in POS service for our concessions. It also allows us to track the usage of our facilities much better than the membership database software that we had previously. We have also been able to transition to online reservations for all of our rental facilities, which saves so much time and paperwork and eliminates human error as well as the amount of cash changing hands.
CONSIt does not allow for us to check member in and out when using our facilities. It would be nice to be able to track how long people are staying, but it definitely is not high on our priority list. It would also be nice to be able to edit a series of classes more easily. I recently had to delete an entire class (that takes place 6 times a week) and re-enter it just to change one thing I had done incorrectly. My biggest "complaint" is that we cannot use all of the Rec Desk features for our pickleball league. We can use it for registration and to set up the initial bracket, but beyond that, it will not work for pickleball because of how you score the players. They play doubles, but their scores are individual. I don't know if there is a way to fix this. It is a rather unique sport in terms of scoring and bracketing. I wish we could DELETE members rather than ARCHIVE them. Because we can register people on site (at our Rec Center) and people can also register online (when they register for a league/program) we have had several duplicate members created. It would be nice to be able to eliminate all of those archived members at some point. I imagine it is adding to the data that we pay for annually and it is taking up space on your server.
Reason for choosing RecDesk
It came highly recommended by other users, we preferred how it looked on the user side (much easier to navigate intuitively), and seemed to suit our needs better overall.
Vendor Response
Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! Please contact our support team with your suggestions for enhancements.
Replied April 2024
Jaime
Recreational Facilities and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2022
West Hartford
Overall, its a great system for registrations and scheduling. The customers find it very easy to use.
PROSThis software is by far the easiest software for new staff to learn quickly. With so many part timers, and a high level of seasonal and part time turnover, its important that the basic functions be easy to learn and figure out. Its the most intuitive software to use on an admin level, and our customers also find it to be easy to figure out. The basics are basic enough for new staff to figure out.
CONSOnce you become proficent in the basics, the more advanced functions are convoluted and could be cleaner. We dislike the Export to Excel, would prefer a report that generates a PDF. In the export, it creates a list and you have to remove categories in excel, instead of being able to toggle the desired categories in the system before generating the report. When data entering programs, we would like a report to confirm what was inputted instead of having to go through each tab individually. When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added. We want to do payment plans but it doesn't let you mass enroll into a payment plan, you have to individually set it up for each registration. Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.
Reason for choosing RecDesk
price, customer service, RecDesk's willingness to hear us and meet our requests. It didn't feel like we had to fit their system, but more like they wanted to hear us and fit what we needed.
Reasons for switching to RecDesk
RecTrac was very confusing and not web based.
Bonnie
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Pool Membership
RecDesk makes my job a lot easier by putting the data entry on the members.
PROSIt's so much easier than using our old system. It's more user friendly and it's easier to navigate through the system
CONSCertain reports we were able to generate on our old system are not available or you need to run multiple reports to generate the same information. Made some requests for these changes.
Reason for choosing RecDesk
Ease of use and cost of the program. Customer support is great! Emails are answered quickly and followed up with a phone call, if necessary.
Reasons for switching to RecDesk
The cost for a cloud based program with them was expensive and the program was more than what we needed for our daily operation
Jp
Government Administration, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
RecDesk has changed our department for the better.
Excellent! Customer service is great and the accessibility to the product from any device is critical.
PROSThe flex calendar, online payments and independent member creation have reduced the number of calls, emails and other questions we get on a daily basis. It has made it so much simpler for our customers to sign up for our programs or rent our facilities.
CONSOnly issue we've had is the lack of a practice scheduler. Also we'd like a little more detailed game scheduling system.
Reason for choosing RecDesk
The price, the reviews and the customer service from the sales team.
Reasons for switching to RecDesk
The product had become outdated.
Jennifer
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
RecDesk Daily User
Love it and any time we need help, customer service is quick, friendly and knowledgeable! Always top-notch!
PROSIt is very easy to use and very easy to train new employees on it!
CONSIt would be helpful if members could not create duplicate accounts. We have some people with 5+ different accounts and it's time consuming to merge accounts so that families only have one account.
Reasons for switching to RecDesk
RecDesk is much easier to use and is more suitable for our needs here.
Laura
Recreational Facilities and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
Review from Office Manager at Lyons Recreation Department
Overall it's a great program and there is a lot that can be customized to our liking.
PROSThere are several things about the software that I do like. Some of the Program/League features are a little easier than CivicPlus..
CONSI really do NOT like that our patrons can't make partial payments on their rentals and/or sports fees if they are paying online at home or on the go.
Reason for choosing RecDesk
It was a group effort among our Rec Dept, Financial staff, and Recreation Staff.
Reasons for switching to RecDesk
Difficulties with their vendors/software for our merchant services and their compatibility with our equipment.
Dana
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Recreation User Review
Overall very good experience. Customer support team works to make needed improvements
PROSUser friendly. Customer Support very responsive
CONSMember record is hard to put kids from split family without duplicating
Reasons for switching to RecDesk
ActiveNet pricing increased to a price that was not feasible for our smal department
Phil
Recreational Facilities and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
CIty of Garnett Review
It has been EXCELLENT from the sales people to the trainers to the customer support it has been fabulous. I have nothing but good things to say about the team there at RecDesk. They are very quick to respond and always a wealth of knowledge. It feels like we are their only client the attention that we get when we need it. I would and have recommended RecDesk to everyone that asks about what we use. It is a great product and the team you have behind it makes it even better.
PROSIt is very easy to use. We have a lot of turnover in our front desk staff with them being high school students. It is very easy to train them on how to use the system and they catch on very quickly. We are also able to offer online payments for those that do not live in town. We also can allow for automatic renewal if a patron chooses to use that option. It is very easy to keep organized with all the programs we run and the numerous reports we can run helps us with budgeting at the end of the year. We can also evaluate our programs based on profit and the number of users in each program.
CONSWe use the system for camping reservations and it does not work exactly how we would like but it gets the job done.
Reason for choosing RecDesk
The ease of use to start with. It also had everything we needed to use without a lot of extras we would never use. I feel like we paid a good price for an excellent product. Plus the sales staff and those who showed us the demo were above and beyond. I knew that not only the product was going to be good but the support system would be too.
Saundra
Environmental Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
RecDesk for county park district
I appreciate the automation RecDesk offers our staff, our customers, and my personal work load.
PROSA RecDesk employee walked our park staff through an elaborate training process, and we felt very cared for as we implemented RecDesk. Now that is it up and running, I appreciate the versatility of the software and that it allows a mostly hands off experience to manage program registration, shelter reservation, and payment. Although RecDesk still seems robust, I find my way around the software and accomplish the task.
CONSSometimes I feel lost in a big city. An analogy for being stumped with a task. But if I end up in the wrong direction, RecDesk doesn't break. I can fix it, or use the Help, or ask my coworker team.
Reasons for switching to RecDesk
We needed a solution for shelter reservations and credit card payments
Anne
Performing Arts, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
Wonderful for our city to organize parks and rec, a youth center, and an arts center all in one place!
It has been great overall I have to say. We really needed a way to offer credit card sales both in person and online to our patrons and this has worked seamlessly. Soon we are going to add a Sparxo account that will connect to our RecDesk for ticket sales. Now that the arts center is fully open we are ready to use this function by offering tickets online for shows.
PROSI appreciate the ability I have to schedule events in multiple facilities inside of the arts center, they can overlap, and being able to both print the calendar and export the events into different files is essential. The POS system has been essential for the arts center, we now use it for every event we hold to sell merchandise and concessions.
CONSIn the reports tab, I would really like to have a report for option for POS only. There are times I simply need a report of the POS sales without any of the other data. Sometimes it takes a while for me to locate certain items because there are so many tabs at the top. Perhaps narrowing down those top tabs into more subcategories would be more helpful for me personally.
Dani
Program Development, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed August 2022
2 Years with RecDesk
We’ve gone completely paper free in the last two years. The administration portion of my job has gone from 90% paperwork to 40% and most of that entails running reports.
PROSRecDesk is very easy to use for a one person department—features are manageable, yet quick and easy enough to set a program up within 5 minutes and get it published.
CONSI really, truly wish, that the registration process was easier for my residents. I’ve had many complaints that the process is too time consuming and they just call me to have me do it. I also wish that the program wouldn’t allow residents to register for more than one program at the same time scheduled.
Reason for choosing RecDesk
The customer service was exceptional and this program was the easiest to manage on a small budget. I am the first director the department has had.
Tara
Verified reviewer
Recreational Facilities and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
RecDesk works perfectly for our Department's needs!
We have very pleased with the ease of this product, and our residents/ participants love the convenience and flexibility it has brought for registering for our department's programs and events.
PROSIt is easy to train staff on how to use it, if we have a question it's answered in a very timely manner, there is no cost for upgrades, and we get emails or pop-ups announcing new modules or upgrades.
CONSWhen we move a participant to a new program their forms disappear, and for new participants they sometimes find the category selection on their "view" homepage to be a challenge.
Julie
Non-Profit Organization Management, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
My RecDesk Review
I have been using it for just over 6 months and I do struggle from time to time looking for what I need, and often times I need to tell the customer or member to be patient with me because at times I needed to go through several other steps to get to what I wanted.
PROSI like that I am able to see and provide information for our members when they ask.
CONSIt takes going through several steps sometimes to get the results I want.
Vendor Response
Julie, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to help you with workflows, please reach out. We'd be happy to assist.
Replied April 2024
Rachel
Government Relations, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Ease of everyday use
I like being able to search for customer information for different programs
CONSI wish I had more time to learn all the functionality with RecDesk to see if there is a better way to use it.
Johanna
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Recdesk is the most user friendly software behind the scenes & for our customers.
How easy it is to use, it took me less than a few days when I started the job to get the hang of it & it's very easy to go back & fix a mistake.
CONSThat we can't edit the webpage as much as we used to do. (i.e. flyers on the front page). We like to promote upcoming events & we can't do that anymore.
Vendor Response
Thanks for great review Johanna. As you know, Mahomet was our very first customer back in 2006 and set us on our journey to being the Leader in Easy to Use Recreation Management Software.
Replied August 2017
Sarah
Recreational Facilities and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2024
Great for program recreation!
The program works great for program management and recreation. That is my main use
CONSThe features are not intuitive and have a learning curve.
Vendor Response
Hello Sarah, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out to the customer support team if there’s anything else we can assist you with.
Replied April 2024
Thomas
Government Administration, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great company to deal with. Always available for technical support. Best thing is they listen to the
It same so much time.
PROSThe way it has made registration so simple. It has all features needed for a small recreation department. (email, schedule maker, reports rosters and etc.)
CONSThe portal or website that public see is not very user friendly. The only other thing is if we could go back and use program code numbers again. I look at a lot of rec data programs I still think Re Desk is best.
Vendor Response
Thanks for review Tommy!
Replied August 2017
Edward
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2017
great company to work with
The system is easy to learn. New users can be comfortable with the system in a matter of days - no long, drawn out process to learn, no numbering systems for programs, etc.
CONSWe have found the software to be very user-friendly and on the rare occasion that we have encountered issues, Customer Support has been outstanding.
Vendor Response
Thanks Ed - we've really enjoyed serving Wake Forest's needs these past 5 years.
Replied August 2017
Eddie
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
We have been using RecDesk for several years now and I can't find anything bad to say about it.
Being able to view and schedule facilities anytime from any computer or phone and being able to receive credit card payments. Our customers love this, they can sign-up from home on nights or weekends.
PROSVery user friendly for the staff and customers. All park and program schedules are available to view and reserve anytime.
Vendor Response
Appreciate review Ed - your transition to new RecDesk Community has gone great as well!
Replied August 2017
Sam
Recreational Facilities and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
RecDesk for Pickens Parks and Recreation
My overall experience with RecDesk has been pleasant. On a scale of 1 through 10, I would give it an 8.
PROSRecDesk has tremendously helped us with registration, scheduling, and making things easier for our community. Having the ability to take online registration and payments has made for easier and more participants within our programs.
CONSSo far, the only issue I have run into is sending out bulk emails. Sometimes the system and my email do not like to work together and can make for sending the emails complicated.
Vendor Response
Hi Sam, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out to our Customer Support if there’s anything else we can assist you with your bulk emails.
Replied April 2024
Peter
Recreational Facilities and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
So far so good!
Great! [sensitive content hidden] and the crew are a pleasure to work with. Very responsive and understanding of our needs. So far so good on our end!
PROSSupport has been exemplary. Ease of use also ranks up there. Love the ‘wishlist’ feature. RecDesk certainly delivered on one of our wishes.
CONSA work in progress is our drop in credit classes, doesn’t seem to track and monitor when punches get low. Facility parameters seem tricky.
Reasons for switching to RecDesk
Ease of use, support and user functionality.
Lindsay
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2017
overall a good experience
it is very user-friendly, all of our staff can use it and we are all different ages and have varying abilities with the computer.
CONSWe would like notifications when someone adds something to the calendar. Or being able to link it to an outlook calendar. Also